OfferUp

Complaint: ***I am rejecting this response because: I feel the Offer Up website has played a role in allowing the fraud*** *** continues to use the Offer Up site to scam peopleI have contacted my local Sheriff's department as well as the Kansas City authoritiesOffer up needs to take responsibility for the way they allow people to conduct business or the lack there ofI feel that Offer Up obviously does not care that fraudulent activity is being practiced on their website by *** *** continues to ignore my texts and voicemail's to her regarding the tracking number for my order. Sincerely,*** ***

OfferUp is a person to person marketplace and does not hold any
inventory nor sell any merchandise. We are a mobile classifieds application. As such, we cannot verify the condition of the merchandise sold on our platform. Therefore, the buyer should verify condition and
operability of the merchandise they buy at the time of the transaction.
We have reviewed the facts related to the case number *** and considered the proposed resolutionIn accordance with our privacy policy, we followed up directly with the complainant on April 26, regarding their concerns
We regret any inconvenience this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely, OfferUp

We are reviewing the facts related to the case number *** and are investigating further so we are able to rectify and process payment as quickly as possibleIn accordance with our privacy policy, we will followup directly with the complainant by Wednesday, May 25th, regarding their
concerns in order to close this case
We regret any inconvenience this process may have caused the complainant.
Sincerely, OfferUp

Ms. [redacted] contacted us regarding the referenced user in the complaint on 11/29 and from that point on, until 12/1- we provided the appropriate steps she should take to followup on the matter. 
After one message exchange with the referenced user on 11/21 via the OfferUp platform, the...

communication was continued outside of OfferUp's in-app chat by exchanging personal information. 
Our Posting Rules state to: "Use the in-app messaging system for all communication." We also have a comprehensive Trust and Safety section in our Help Center that encompasses various articles to help guide users as to what steps they should take when interacting with others.
(Posting Rules: https://help.offerupnow.com/hc/en-us/articles/203075775-Posting-Rules)⇄ /> (Trust & Safety section: https://help.offerupnow.com/hc/en-us/categories/200207369-Trust-Safety...⇄ /> The referenced user was removed from the OfferUp platform on 11/29 after we received Ms. [redacted]s message. Per our email exchange, we request that Ms. [redacted] followup with the proper authorities for further assistance.

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandise. We are a mobile marketplace application. Therefore, the buyer and seller should always meet in person to verify condition and operability of the merchandise before paying for the item. The buyer...

should also never go off of our platform to engage with a seller, as stated in our Help Center.
 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution. In accordance with our privacy policy, we will follow up directly with the complainant  regarding their concerns and have request more information.
 
We regret any inconvenience this process may have caused the complainant and looking forward to hearing from them so that we can move forward. 
 
Sincerely, OfferUp

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandise.  We are a mobile classifieds application.  As such, we cannot verify the condition of the merchandise sold on our platform.  Therefore, the buyer should verify condition and operability of the merchandise they buy at the time of the transaction.
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution. In accordance with our privacy policy, we followed up directly with the complainant on April 26, 2016 regarding their concerns. We regret any inconvenience this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely, OfferUp

Complaint: [redacted]I am rejecting this response because:Sincerely,
     To this date December 10th 2015 no one from offer up has contacted me!! When I made the police report the officer never came. I put a report into 911 however. I have emailed offer up several times with no response yet. I lost almost 300 dollars and would like some kind of compensation or information on the user. 
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandise.  We are a mobile classifieds application.  As such, we cannot always verify the authenticity of all merchandise sold on our platform and do take steps to remove items that are...

high risk of being unauthentic. As with all transactions, the buyer should still verify authenticity, condition and operability of the merchandise they buy at the time of the transaction. 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution. In accordance with our privacy policy, we followed up directly with the complainant on June 16, 2016 regarding their concerns.
We regret any inconvenience this process may have caused the complainant and we wish them the best in all their endeavors

Has been resolved.

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandise. We are a mobile marketplace where buyers and sellers connect through our mobile app, meet in person to verify condition and operability of the merchandise and then make their purchase.
We have...

reviewed the facts related to the case number [redacted]. In accordance with our privacy policy, we will follow up directly with the complainant regarding their concerns.
We regret any inconvenience this process may have caused the complainant and we look forward to addressing resolve their issue.
Sincerely,
OfferUp

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandise.  We are a mobile classifieds application.  As such, we cannot verify the condition of the merchandise sold on our platform.  Therefore, the buyer should verify condition and operability of the merchandise they buy at the time of the transaction.
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution. In accordance with our privacy policy, we followed up directly with the complainant on April 26, 2016 regarding their concerns. We regret any inconvenience this process may have caused the complainant and we wish them the best in all their endeavors.
 
Sincerely, OfferUp

Complaint: [redacted]I am rejecting this response because: Nothing is being done to help me. Offer Up is allowing a seller to rip me off and no one is going anything and the Revdex.com is a joke. There was no way for me to know the issues the item had defects until I got it home.  You are allowing and condoning liars and scammer to work on your site. Your lame excuses mean nothing and your company is a piece of garbage and I will continue to tell others what a ripoff company you areSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]I am rejecting this response because:there was no contact made with me..only through Revdex.com...in addition there tactics of pushing the electronic funds is shady the fact that there is a 9% surcharge is not advertised, you have to dig in the policies to find it or find out soon as you get the bill...just a crappy program all the way around..

As per our Terms of Service:
Only users who are thirteen (13) years of age or older may register for or use the OfferUp service. The OfferUp Service is not targeted towards, nor intended for use by, anyone under the age of thirteen (13). If you are between the ages of thirteen (13) and eighteen...

(18), you may use the OfferUp Service only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and any applicable additional terms.
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution. In accordance with our privacy policy, we followed up directly with the complainant, as well as the other party on July 19, 2016 regarding their concerns and have requested more information.
We regret any inconvenience this process may have caused the complainant and looking forward to hearing from them so that we can move forward. 
 
Sincerely, OfferUp

Complaint: [redacted]I am rejecting this response because:I should get a refund from Megan D[redacted] because of the defective item. There was no way for me to know  until,I got home, and I contacted Megan D[redacted] regarding the tablet immediately.  I spent 5 days trying to get it to work.  I deseve a full refund because it is the right thing to do and since she is avoiding me she knows she is wrong.[redacted]

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OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandise. We...

are a mobile marketplace where buyers and sellers connect through our mobile app, meet in person to verify condition and operability of the merchandise and then make their purchase.
 
We have reviewed the facts related to this case. In accordance with our privacy policy, we will follow up directly with the complainant regarding their concerns.
 
We regret any inconvenience this process may have caused the complainant and we look forward to addressing resolve their issue.
 
Sincerely, 
OfferUp

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

OfferUp is a person to person marketplace that now allows payment through the app in some locations. 
If a Buyer wishes to use the payments feature and the Seller agrees to the terms of this service, the disbursement of funds to the Seller's account generally takes up to 5 business days. This...

payment is controlled by our processing partner, not OfferUp. As this transaction took place on a Saturday, the payment would disbursed by the following Friday.
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution. In accordance with our privacy policy, we followed up directly with the complainant on June, 20 2016 regarding their concerns.
We regret any inconvenience this process may have caused the complainant and we wish them the best in all their endeavors. 
Sincerely, OfferUp