Office Max

Complaint ID#: [redacted] Company Name: Artioli DodgeCompany Contact Name: Rudy P [redacted] Company Contact Phone: ###-###-####Company Contact Email: [redacted] Consumer's Name: *** [redacted] ***Complaint Information: The vehicle was sold to our customer late August Because of its exceptional condition, the vehicle qualified for Chrysler's Certified Pre Owned Vehicle program which among other benefits, comes with a comprehensive year, 100,mile warrantyAlthough some issues did develop with her vehicle, most were covered at no charge by her warranty, and the others were taken care of at no charge through our dealership as a measure of goodwill for our customerAlthough the CPOV warranty comes with a manufacturer's $deductible, Artioli [redacted] will be happy to pay the deductible for her once again for any current or future issues she may have with her vehicleAt Artioli [redacted] our customer's complete satisfaction has always been our goal since first opening our doors in This customer's vehicle is well protected with the CPOV warranty until September 18,th or 100,miles whichever comes firstShe is welcome to contact us at any time for any needed vehicle repairs or serviceThank You-Management Sent on: 2/2/4:01:PM

Artioli Chrysler Dodge [redacted] completely stands behind their work and appreciates this customers business over the yearsIt is not uncommon for a new part to fail and all our installed parts carry a full manufacturer's warrantyWe immediately agreed to reimburse the customer after her initial requestSometimes the check request process take a while to be processedThe refund requested is now in the mail to the customerThe customer has been contacted by our service manager Leo, and has stated she is completely satisfied.R.P._Service Director