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Office Remix, Inc.

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Office Remix, Inc. Reviews (36)

Thank you for letting us know, the listing has now been removed

Complaint:
I am rejecting this response because:The invoice totals $4, The business only agreed to pay $1,towards the damage which is unacceptable We will be pursing this
matter further.
Regards,
Jenny Moore

Hi ***,I'm sorry you had trouble with one of our apartment listing site partnersWhile we do everything we can to ensure each of your listings is posted quickly, completely and accurately to each of our partner sites, there are sometimes issues or errors occurring on those third party sites which
are out of our controlIn this instance, there did seem to be an issue with the accuracy of some listings on one of our partner sites for a few hours which we notified our partner about and was quickly correctedBased on your more recent response to us indicating your happiness with our service and wish to continue using it, it appears you're satisfied with the response and the service and no further action is necessary at this time.Thanks and best wishes!The AppFolio and RentLinx Teams

Dear Revdex.com,Systematic Investment Partners signed agreement with AppFolio, Incon June 19, following an extensive demonstration of the AppFolio Property Management software and the automatic tenant payment feature. Prior to signature, the customer was informed of the terms of his one-year
subscription; including the Termination for Convenience clause which outlines the fee for cancelling the contract prior to completion of the one year obligation.Within days, AppFolio implementation staff and tenant payment processing specialists contacted the Customer to begin the on-boarding process.Over the course of the next few months, the Implementation team and tenant payment team communicated with the customer via either phone call or e-mail over times. On December 22, 2015, (over six months after signing the one-year contract) the Customer inquired about cancelling his contract. The AppFolio Sales Director contacted the Customer four times in the next week to address his concerns and review possible solutions - reinforcing that the mutual goal was to help the customer be successful. The Customer did not respond to the Sales Director until January 15, The Customer refused to review alternative tenant payment solutions and requested to cancel his contract.The Sales Director explained the "Termination for Convenience Fee" as explained in the terms of service, but as a gesture of good faith waived that fee.We wish Systematic Investment Partners the best in their future business endeavors.Kind regards,AppFolio

Dear Royal,Thank you for taking the time to reach out to us and our apologies for inconveniencing youYour name and number has been removed from our database - please let us know if there is anything further we can do.Kind regards,AppFolio

Dear MsM***,Thank you for reaching out to us regarding your screening reportIt looks like one of our Consumer Relations Managers has been in touch with you and let you know where we pull our data from, and has initiated a dispute on your behalf.Please let us know how else we can help!Kind
regards,AppFolio

Complaint:
I am rejecting this response because: I attempted to call the number provided and left a voice mailNo return call was made
Regards,
C*** ***

Dear D***,Thank you for your message, and we apologize for the frustration you have experienced. We are dedicated to our customers' success from the beginning through to a successful partnershipWe have reviewed your complaint and the communication activity logged for this accountWe do see
that there were several attempts made on our end to reach out and engage to ensure a successful migration and usage, and unfortunately we were unable to connectWe have granted your request to terminate your account and have waived the Early Termination Fee.Please let us know if there is anything additional we can do.We wish you the best for your business!Kind regards,AppFolio

We have reached out directly to the customer and are working on resolving the issue

Revdex.com:This is extremely
fairI regret that I had to file a dispute to get to this point, and feel somewhat dragged through the mudBut at this juncture, the business is being completely fair and I appreciate that
I have reviewed the response made by the business in reference to complaint ID 10843111, and find that this resolution is satisfactory to me
Regards,
D*** ***

We have reached out directly to the customer and have resolved the issue.

Dear Mr. M[redacted],  Thank you for your message and sorry to hear that our product will not work for your business. Our goal at AppFolio is to give all our customers a great experience and the attention necessary to get the software running smoothly. I know both sides worked hard to make sure...

that happened. Despite these efforts this did not work for your business and therefore we will be granting your request for a refund. Please look for anemail from our billing team with confirmation of your refund. We wish you the best of luck in your future endeavors.  Please let me know if you have any further questions.   Kind regards,J[redacted]Compliance SpecialistAppfolio Inc.

PLEASE NOTE: this response is from A[redacted] Cottle, Compliance Manager - not A[redacted]. I wasn't able to change the email address. Please direct any further responses to me at [redacted]@appfolio.com. Thank you!Dear Revdex.com of the Tri-Counties,In investigating Mr. C[redacted]s complaint, we have reviewed our...

systems and established the following: On July 8 at approximately 4:35pm, R[redacted]’ (an occupant in Mr. C[redacted]s unit) credit/debit card was used to pay rent? using Mr. C[redacted]s email address to access his tenant portal. The transaction was submitted but the card declined and therefore no payment was made. 2 hours later at around 6:40pm, an attempt was made to pay the same rent charge via ACH/e-check. This payment rejected due to non-sufficient funds – the rejection was reported to the property manager through the ACH system on July 10. A second ACH/e-check payment was made on July 10 and as far as we can tell, this payment appears to be a good payment.Please see attached for screenshots of the declined credit card payment and ACH/e-check payment which was returned for non-sufficient funds. No funds are pre-authorized or held by AppFolio at any point during the rent payment process. Here, the credit/debit card payment was ?submitted by Mr. C[redacted]/Ms. C[redacted], but was declined by their bank. The ACH/e-check payment was then attempted, and returned for non-sufficient funds, but this had nothing to do with AppFolio, or the prior declined debit/credit card payment. As stated previously, AppFolio does not hold any funds in the rent payment process. We apologize that Mr. C[redacted] was not able to reach AppFolio to his satisfaction. AppFolio’s customers are property managers, and not tenants. When a tenant calls our customer success line, they are instructed to call their property management company directly – the property manager can escalate to AppFolio if necessary. Please let me know if you have any further questions.Kind regards,A[redacted]--A[redacted]Compliance Manager | AppFolioP: ###-###-#### | F: ###-###-####a[redacted].[redacted]@appfolio.com---------------------------------...

We have reached out directly to the customer and have resolved this issue.

We have reached out directly to the consumer and have resolved the issue.

Complaint: 12541167
I am rejecting this response because: The issue is not the charge - this is about 4% of the total fee, and is a fair convenience fee. The issue is that the 4% is charged on the total amount due, and not the partial amount that is paid. This is not how convenience fee is charged.For example, if the due is $2000.00 and the convenience fee is $80.00, either charge this $80.00 one time, no matter what is paid, so that subsequent convenience fee is not charged, or pro-rate it for every payment which is how credit cards charge.The way the current company charges is, let us assume that I make 4 payments of $500/- I am now charged a convenience fee of $400. And this calculation is not proper, as it is excessive charge of convenience fee.There is a very high possibility that banking laws and consumer protection is violated by the way these charges are calculated, but I have not yet investigated. Further, it is not possible for the end biller to calculate the charge, and are at the mercy of this company.I know credit card companies frown at this type of calculation, and I will be reaching out to them on how one of this company is charging their customers. 
Regards,
V[redacted]

We were able to work with the customer and have resolved the issue.AppFolio, INc.

Dear Ms. D[redacted], Thank you for contacting us regarding your screening report. One of the senior specialists from our Consumer Relations Team has reached out to you and explained why a credit score was not generated on your report.  Here at AppFolio, we use a specific type of credit score on our...

reports - one of many different types of credit scores that exists. The score we use is the industry standard for the property management industry. Specific criteria are necessary to generate this type of score, and include having active, positive trade lines that are least six months old. If you have any additional questions or concerns, please contact us at ###-###-####. We wish you the best in all your future endeavors.Best,AppFolio

Our compliance team reached out to you yesterday, but we weren't able to connect. We'll try again over the next few days, but also please feel free to call the name and number on the voicemail at your convenience.

Thank you for your message. I have confirmed that we will be refunding all charges within 7 days, and will cancel your subscription with AppFolio.Please let us know if there is anything further we can do.Kind regards,A[redacted]Compliance ManagerAppFolio, Inc.

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Address: 1701 Green Road, Deerfield Beach, Florida, United States, 33064

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Shady, yet now dead: once upon a time this website was reported to be associated with Office Remix, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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