Office Remix, Inc.

Dear Mr. C[redacted],Thank you for your message regarding your AppFolio Property Manager subscription. I have spoken with our Sales and Billing teams, and have confirmed that a refund in the amount of $2,160 was processed today, December 23. Please look for an email from our billing team with...

confirmation of your refund.Please let me know if you have any further questions.Kind regards,A[redacted]--Anna Cottle, AAPCompliance Manager | AppFolio Property ManagerP: 805.308.6280 | F: 866.495.4929anna.cottle@appfolio.com--------------------------------------------...⇄ Us Online -- www.AppFolio.comwww.Facebook.com/AppFoliowww.PropertyManager.com

Dear Mr. W[redacted], As you have requested, AppFolio reached out to the desired third party providers (Zillow and Trulia) and made sure your properties were correctly listed. If ever your properties are not showing up or listed correctly, please contact us, and we will work with the third party to correct the error. This issue that you have experienced is not normal and we are working with the third parties to troubleshoot why this occurred. Here at AppFolio we are committed to our customers and their success. If you have any additional concerns or questions, please contact us and we will work through them.

Complaint: 11154881
I am rejecting this response because:We talked to different people in Appfolio during the 6 month
time period as we were directed. All along we were unable to use the
software. It seems unfair to expect from us to fulfill the payment part
of the contract while not being to use the software. Thanks
Regards,
[redacted]

Complaint: 11794245
I am rejecting this response because:I was contacted to resolve current issues but the situation still exists where properties that are posted through the website are not reflecting on the internet....

Unless you notify appfolio directly that there is a problem it will not be resolved. We had an owner request a release of contract who had relied on the income from her property being rented. The owner had been dealing with cancer treatment and had put trust and faith in us to get her home leased but unfortunately viewed our efforts inept when she couldn't find her home on the internet.Regards,
W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11701621, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11492137, and find that this resolution is satisfactory to me.
Regards,
[redacted]

AppFolio charges a convenience fee to make a payment online with a credit card. The convenience fee is fixed and flat based on the total monthly rent. The credit card convenience fee is very clearly set out in the portal, and tenants have the opportunity to switch to the free eCheck method at any...

point until they submit their payment.   If you have any additional questions, please contact us at [email protected]

Revdex.com
P. O. Box 129
Santa Barbara, CA 93102
 
Re: Complaint received from W[redacted]
Complaint ID 10773348
We are in receipt of your complaint
filed on 8/19/2015.
 AppFolio
provides web-based property management software that allows property managers
to market and manage their business. AppFolio’s
software includes the ability for property managers to run screening reports on
prospective tenants. Mr. Fulton’s screening report was pulled on 8/17/2015 in
relation to a rental application with for a property located at [redacted], Charlotte, NC 28215. At
the time, 21 criminal records, 2 eviction records, and 18 negative trade lines
were returned.
The criminal and
eviction data for our tenant screening reports is electronically pulled from
hundreds of national, state and county court records across the United States. As is stated on our reports, the
reporting of criminal and eviction records is based upon limited identification
information and varies according to restrictions placed on reporting by the
different court jurisdictions. While AppFolio
has applied industry best practices in the attempt to accurately match and
report the information, we clearly state on the reports that we cannot
guarantee that the record match(es) definitively belong to the applicant and
that we highly recommend that property managers cross-check against the
applicant supplied information to verify the data prior to making acceptance or
denial decisions based on the data provided.
AppFolio
has a number of tools and resources available to assist property managers and
consumers in validating any information that may seem inaccurate or outdated on
a report:
1. AppFolio has a Consumer Relations
department, available to assist consumers and property managers in receiving a
copy of a report, as well as disputing or validating information on a screening
report.
2. AppFolio recommends to property
managers that they cross-check against the applicant supplied information to
verify the data prior to making acceptance or denial decisions based on the
data provided.
As a
result of your request, AppFolio
has initiated a reinvestigation for the crimial records on Mr. Fulton’s report. We will contact you immediately as soon as we receive the
results of the reinvestigation.
Sincerely,
D[redacted]
AppFolio, Inc.
Manager, Consumer Relations
[redacted] Drive
Santa Barbara, CA 93117
Direct:###-###-####
Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11004482, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Dear Ms. [redacted], Thank you for your message. We have contacted the furnisher of the information and have completed our reinvestigation of the disputed information. As a result of the reinvestigation, we have revised the information contained in your original report. You should...

have received a separate email containing your updated report; please contact our Consumer Relations team on ###-###-#### if you haven't received this.We have also provided a copy of the revised report to the property manager who initially requested the report. Upon request, we are available to provide information on the procedure used to determine the accuracy and completeness of the disputed information in your report, including the data furnishers’ contact information if reasonably available. If after reviewing the report you believe that it still contains inaccurate or incomplete information, you have the right to dispute the information in your report and append a statement of up to 100 words to any disputed portion of the report which you deem to be inaccurate or incomplete. Please contact us at ###-###-#### if you would like assistance preparing such a statement. You also have the right to request that we send notification that your report has been modified to any person who within six months prior to the date of this letter received a consumer report about you from AppFolio that contained the disputed information.  Please contact us if you have any questions. Sincerely, AppFolio

Revdex.com:
Thank you Appfolio!!  It is with much apprecition that we send this response to Appfolio, for listening and understanding our side of the coin.  Thank you for the quick response and the refund.  I have reviewed the response made by the business in reference to complaint ID 11625511, and find that this resolution is satisfactory to me.
Regards,
Ja[redacted]

Please see below for the communication with the customer setting out a resolution to their complaint.---------- Forwarded message ----------From: B[redacted]<[redacted]@stressfreepropertymgmt.com>Date: Fri, Aug 28, 2015 at 2:28 PMSubject: Re: AppFolio Account & Revdex.com ComplaintTo: B[redacted]...

[redacted] <[redacted]@appfolio.com>Thank you B[redacted], I appreciate you reaching out. I accept this resolution and will continue with Appfolio. B[redacted]Stress Free Property Management LLCOwner/Property ManagerOn Fri, Aug 28, 2015 at 3:18 PM, B[redacted] <[redacted]@appfolio.com> wrote:Hi B[redacted],Thanks for your time on the phone this afternoon.  I'm very pleased that you're interested in continuing a business partnership with AppFolio.On our call we covered:Possible fees incurred by tenants paying through AppFolio's optional payment platformAppFolio's optional fees for screening (two options - $10 or $15)NACHA file with no charges from AppFolio, but possible associated costs from your bankOwner ACH Payments are under development, but there is no exact timelineOwner ACH will carry additional per use charges paid to AppFolioOwner ACH, as with all AppFolio Value Added Services, are entirely optionalYour service enhancement requests will be passed along to our Product Team, no timeline or guarantee of developmentAppFolio will provide a service credit equal to 2 months service ($360), as requested.  The $360 credit will be applied to your account and may be used towards any future charges.Please email back your confirmation on the summary of our call, acceptance of a $360 service credit, and your desire to continue your partnership with AppFoilo.Once I hear back, I'll ask our Billing Department to apply the service credit to your account.Have a wonderful weekend!B[redacted]

I wanted to follow up from your conversation with M[redacted] last week and understand a little more about your situation and figure out how we can best help you.I've left a couple of voicemails but haven't managed to get hold of you - could you give me a call so we can chat everything through?Thank...

you!A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11868408, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10786035, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

We have spoken with Ms. K[redacted] and are in the process of working on her request.