OfficeMax

In response to this complaint, The client [redacted] and L [redacted] did purchase a twin mattress on March 15, for a mattress worth of $on sale that was then reduced to $because they had already previously purchased a King size mattress with usWhen they bought the twin, they told us that they have a budget and so that’s what we went forWe delivered the twin mattress on March 21, at 1:PMThen on October 07, 2014, [redacted] came in telling us that the mattress is having a sagging issueWe ordered another mattress which was firmer than the original one because they wanted something firmer, in order to replace the warranty defectWe believed the client on the defect and did not even send out an inspector to really see if it did have a sagging issue because we trusted the clientWe delivered the second mattress (warranty exchange) on October 24, at 5:PMThe clients seemed happy at the ***eA few months went by and the client again showed up and so we wrote him up another warranty exchange, without inspecting the mattress again on January 26, 2015, and explained to the client that the category of mattress that they purchased is the beginning of the lineIn every brand there is the first end, middle end and high endThey went for the first end, which justifies the quality and its priceThis mattress is also year warranty, so just by that it also gives away what kind of quality this mattress isAfter explaining this to ***, he told us that he will speak to his wife, ***, about maybe just getting a better constructed mattressAfter that day, we longer had any news from them to exchange the mattress and today, we see that there is this complaint on Revdex.com, which we do not understand because we have done more than we can to make this client happyIt isn’t our fault that they originally purchased a first end mattressThis is what they wanted and it is what they receivedWe cannot force the client to upgrade if they do not want toWe had even exchanged the defect mattress without sending an inspector and only realizing after when our team picked up the mattress, that the mattress did not have a defect on saggingWe again wanted to make the client happy and exchange another ***e, knowing that the client was just not happy with the quality of the mattressIt was never a sagging issue, it was a feel and comfort problemThe client signed and accepted our policy on that, “ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE”The client signed this on every receipts attached and on their credit card receiptThere is absolutely nothing more that we could do for these clients, especially when we were still waiting on them to let us know if they were to upgrade or have the same mattress exchanged out again Thank you for considering our response and have a good Memorial Day weekend, [redacted] ~ Manager Sack Time [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax [redacted] @aol.com

In response to this Revdex.com # [redacted] complaint, After speaking to you on the phone regarding on this mattress for about minutes on July 7, at around 11:A.M, I do not understand why all of this is happeningYou originally ordered a [redacted] King Set Firm fromour second location and when we came to your home on June 25, todeliver it, my delivery man saw that you had a Cal King Set set-upI thenspoke to you and told you that you ordered the wrong size and that we are goingto have to order a Cal King SetYou apologized for ordering the wrong size andsaid that you will wait for the Cal King to come inYou then received the CalKing Set on Monday, July 6, in the afternoon between P.Mand P.MYouaccepted everything like you had originally accepted our policy by signing yourreceipts, "ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE"When Iwas speaking to you on the phone on July 7, 2015, you were very demanding andjust cursing, which is something I do not tolerateWe are adults and cancommunicate in a diplomatic mannerWe already did an exchange once due to youordering the wrong sizeWe DO NOT sell any used mattresses here and everythingis freshly madeAll I can go from this arethe receipts you signed, which clearly writes, King Size Set [redacted] Beautyrest Chasewood Firm with your signatures right belowYou even receivedan additional 10% off with a free delivery, free set-up, and free removal ofold oneYou received exactly what you ordered with the exchange from Kingto Cal KingYou had laid down on the mattress in our showroom and wanted thatexact one, which is the one you had received times in different sizesWe triedto be helpful and exchange for a 3rd time, but the mattress you areasking us now, is a mattress that only comes from the hotel you are now talkingaboutYou purchased a [redacted] and not a SealyWe offered you an exchange andwith over different models/brands that we have in our showroom for you topick outYou are currently asking for a specific model that we do not carryWeare not the hotel company and we were not able to do anything more than what wehad already offered youIt isn’t our fault that you had refused our 3rd exchangeWhen you came into our second location on July 08, to see [redacted] ,you recorded him and yelled at him over and over with a witness thereHe hadtold you multiple times that I, [redacted] , handle the customerserviceYou then came in the location where I was, demanding for anotherexchangeYou also recorded me, so I did the sameYou received exactly whatyou ordered and did not want to hear what the 3rd option wasYouput threats on my own personal life about my school education and everythingelse with itSince you decided to corner me by my desk face to face with me, Ihad asked you for a solid seconds to get away from meThe window cleanereven had to tell you to leave the storeI called [redacted] because I felt threatenedand felt unsafe with you there, especially after you had told me the day beforethat you were under medicineI also had to goto the city court to get a protection order, especially since you had beenresearching me personally and threatened my personal life educationAgain, you signed all of your receipts acceptingour policy, "ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE"Wecannot offer more than what we carry on our floor Kind Regards, [redacted] ~ Manager Sack Time [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax [redacted]