Official Pest Prevention, Inc.

On 10-8-2013 [redacted] signed a service agreement for pest control with our company.  Although we do not promise a reminder call in our contract, Official Pest Prevention attempts to notify each customer of their upcoming service by sending an automated telephone call the day before service...

is performed.  The automated phone call is sent to the telephone numbers provided on the service agreement one business day prior to service.  This automated call announces the day and time that service is to be provided and will leave a message if the phone number provided has compatible voicemail.  Unfortunately (at the low price that we charge for service) it is not possible for our company to call each customer multiple times until they answer the phone and then schedule service, however, if a customer is not home at the time of service and needs something else, Official Pest Prevention will return at no additional charge to re-service all areas requested.  On 12-23-2014 we received a written notice from Ms. [redacted] stating that she wanted to cancel her pest control service and subsequently terminated all scheduled services to her residence.  Currently Ms. [redacted] owes $66 which represents partial payment for service performed in November 2014.  Since the work has been performed we require payment however we are willing to return at no additional charge and complete or re-do any portion of our work that Ms. [redacted] is not satisfied with.  Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.  Enclosed please find the service contract signed by [redacted].

I think the misunderstanding occurred when Ms. [redacted] made her payment on 4/22/16 for $79.  She apparently thought she was paying in advance when she was actually just paying a past due balance on her account.  The April payment brought Ms. [redacted]'s account balance to zero and then after the...

final service she needed to also make one final payment.    The original contract called for an initial service for a discounted rate of $29 followed by 6 more services to take place at $69 each.  The total annual contract price is/was $443 (($69 x 6) + $29).  To date Ms. [redacted] has paid $374 leaving a balance of $79 ($443-374 = $69 plus a $10 late fee.  We offered to remove the late fee in return for payment).  The final service that she requested to be postponed until after June 2016 was performed as instructed but has not yet been paid for.  Our efforts to explain this to Ms. [redacted] have so far been unsuccessful.  Anything your agency can do to help resolve this matter would be greatly appreciated.

Ms. [redacted] is being billed for work that we performed.  I do not see any reason for the bill to be "zero'd out."  Ms. [redacted] claims that she did not receive a bill in December.  Now that Ms. [redacted] has our bill we are willing to wait a reasonable amount of time for her to make the payment.  We apologize to Ms. [redacted] for the inconvenience that not having her bill in a timely manner has caused.

We have attempted to contact [redacted] by phone and by email without success.  Rather than pursue the collection of the 12 month service contract signed by [redacted] we have decided to cancel the remaining services and reimburse her for the overdraft charge.  Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

On 6-10-2014 [redacted] signed a one year agreement for pest control with our company.  The first line of the agreement states "This service agreement is effective for a period of 12 months."  The signature line reads:  "SIGN HERE FOR 1 YEAR AGREEMENT."  The agreement also...

states: If between our regularly scheduled treatments you feel that additional service is needed, simply call Official Pest Prevention and we will return to re-service your home, Free of Charge.  Despite this guarantee we did not receive a single phone call from Mr. [redacted] asking for re-services.  After failing to receive payment we sent Mr. [redacted] late notices, called to request payment, and sent a final notice informing him that the account would be sent to an outside collection agency.  When Mr. [redacted] still refused to pay for work that we had performed at his home we sent his account to collections.  We would be happy to return and solve Mr. [redacted]'s spider problem if he would be willing to pay for services we have rendered.  We feel that Mr. [redacted] is using your agency to try and escape his financial obligation to our company.  Enclosed please find the original service agreement signed by [redacted].  Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

[redacted] does not have access to a computer or the internet.  Will make apt at her bank to see if they can scan and send it for her.  This may not happen until next week.  Please Please keep file open for additional 5 business days from Friday  2/6/15, Thank you. ...

I am a relative on the other side of the country trying to help her with this.