Ogden & Company, Inc.

RE: Complaint ID:
[redacted]
 
Thank you for contacting us regarding a consumer concern
with our apartment community as well as unsatisfactory communication with a
member of our corporate administrative office staff. We understand that the
resident is feeling mistreated and we have been...

working to address her concerns.
 
Heating issues:
Approximately 3-4 weeks ago, the complainant contacted
our maintenance technician regarding “no heat.” The technician responded the
same day and cleaned off the ignitor for her furnace. The furnace worked as it
should for about 3 weeks. [redacted] was then called regarding “no
heat” for a second time. The maintenance technician responded that same day and
found the thermostat set in the “on” position. In order for a furnace to call
for heat, the thermostat must remain in the “auto” position at all times. Once
that adjustment was made, the furnace was blowing cold air. We then called in
our HVAC company and it was determined that the blower to the furnace had
burned out and therefore, replaced. The heat has worked as it should since that
replacement.
 
Carpet replacement
and mold concern:
The complainant first contacted us on April 9, 2015. This
apartment in question is located on an “end” unit.  Because of the apartment’s location, the sump
pump is located in an enclosed kitchen closet. The sump pump backed up during a
period of very heavy rainfall.  On that
same day, we dispatched a professional carpet cleaning company and they responded
to sanitize and extract the wet carpet. Also on April 9th, we
contacted our carpet installer and scheduled for the carpet to be
replaced.  The carpet was replaced on April
15th, 2015. The “mold” referenced outside of the apartment door actually
was a sooty substance deposited there from the same water back up from the sump
pump and that area was also cleaned and extracted. On April 21, 2015, the
complainant contacted the [redacted] and left a
voicemail message stating that she felt the carpet replacement was unacceptable
since it did not color-match the rest of her carpeting throughout the unit. The
call was returned on the same day. There is nothing actually wrong with the
carpeting that was not replaced; however, due to the complainant’s concerns
about aesthetics, we scheduled the carpet to be replaced on April 30th.
 
This complainant’s patio door screen had also become dislodged
and the maintenance technician properly installed the screen to a secure
position.
 
We can understand this complainant’s frustration as a
perfect storm of “one thing after another” occurring in a short period of time
is quite annoying. The complex is not newer construction and from time to time,
situations related to wear and tear or weather conditions can occur.
Page 2
 
We have sincerely apologized to this resident; however, the resolution
timeline provided herein  is well within the
acceptable standards of due diligence. To compensate for the frustration and
satisfy the complainant, we will allow a one month rent concession for May,
2015.
 
Sincerely,
 
[redacted]
 
[redacted]
[redacted]
[redacted]

In response to the complaint submitted on October 24, 2014, regarding the residency of [redacted]and [redacted] at the [redacted]. On August 8, 2014, [redacted] came intothe Ogden & Company office located at [redacted] andsubmitted a notice to vacate...

for the apartment located at [redacted]
[redacted]. Her notice indicated that she would vacate the unit on September 30, 2014. (Pleasesee attached notice to vacate and addendum.) Mrs. [redacted] indicated that the unit would still beoccupied by [redacted] who is also named on the lease agreement.An addendum removing [redacted] from the lease agreement was mailed to her currentaddress, [redacted] for Mrs. [redacted] to sign and return toour office. A month to month lease renewal with [redacted]' listed as the sole occupant was sentto [redacted]. Neither the addendum, nor the leaserenewal has been returned to the Ogden & Company office. Upon receipt ofthe documentsshe will be removed from the lease.Should this matter need further attention, please feel free to reach me at ###-###-#### or[redacted]

RE: Complaint ID: [redacted] Thank you, for contacting us regarding one of our rental locations. We understand that as a neighbor it can be frustrating when tree limbs from our property encroach the property line into your yard. Unfortunately due to legal and liability issues we are unable to complete your remediation request that we remove the limbs for you. You have every right to cut the limbs or branches overhanging onto your property up to the property line provided that the cutting and/or pruning of the limbs or branches do not harm, damage or destroy the tree.  To assist in your goal of trimming the encroaching limbs, we have reachedout to Red Tail Landscaping and they would be able to remove the limbs for you for $380.00. If you would like to exercise your rights and have this work done at your expense, please contact [redacted] at ###-###-####. We also requested and received a quote for this work from [redacted] Landscaping. The cost [redacted] provided us was $775.00. Again, if you would like to do this at your expense please contact Fred at ###-###-####.Moving forward, should any other issue arise please let our office know.Sincerely, Ogden & Company, Inc. [redacted], CPM ®Ogden & Company, Inc.  AMO ®Senior Portfolio ManagerREO Specialist & Real Estate LicenseeDirect phone:   ###-###-####Direct  fax:         ###-###-####

I am taking the time to write a review to warn other potential tenants about this horrible management company. Over the past 3-weeks I have called my property manager Tina [redacted], leaving several messages that I do not have heat in my unit. Tina has not responded to a single call. I then called the emergency maintenance contact for the building and was assured on 3 occasions that someone would come out the building and fix the heat issue. They never came and never followed up. Today, after weeks of freezing (some nights it is has been in the low 20's), I called the president and chairman of Ogden & Co. Peter [redacted], he actually did return my call, but only to say " I am sorry you feel the way you do, I do not think the situation is a bad as you say it is and I believe Tina does a great job". I informed Peter that I have filed a compliant with the city due the lack of response I have received from Ogden & Co management. He said " well do what you have to do".
It is clear to me that this deep pockets management company is only concerned with profit and not the welfare of people living in their buildings. I am a considerate and responsible person who does care about the welfare of others which is why I advise against anyone doing business with Ogden & Co.

Until November, Ogden managed the apartment building I live in. Apparently, the owner of the property opted to hire a different company to manage the building. The only communication we tenants received from Ogden was notice that they would no longer be performing any maintenance or management. I was not instructed, nor did I even think, to cancel my automatic rental payment on the Ogden website. So, when December rolled around, my autopay processed after I had already sent a rent check to the new management. Guess what Ogden employees told me when I contacted them about cancelling or reimbursing my payment? "Sorry, we've already used your money to pay our own bills. You'll have to talk to the new management and see if they will give you credit for what you paid them."
More than two weeks AFTER Ogden & Company ceased to manage my property, they accepted and processed an accidental rent payment from me, and then refused to refund it. Luckily I disputed the transaction through my bank, because they more or less tried to steal $900 from me. Fun.

I am trying my level best to write a review to warn other possible potential tenants about this horrible real state company.
More than 10 days ago, I have sent several e-mails to my property managers [redacted] and [redacted], attaching several photos that the sewer and drain
system at the basement has been faced with serious problems and a lot of water came out there. I've also called their emergence contact (see their emergence contact) for several times, and unfortunately, they've never responded to the problem. Yesterday, was super bad to me in which I faced with a bunch of awful water at the basement, and it was a lot. I don't know why they didn't care about any problems, even urgent cases like this? After more than 10 days, they just came and did nothing. You know, at the building, and because of their unpleasant management, we've been facing with an awful smell more than a week, a condition which is not acceptable to anyone, and the problem still remains.
Alike to other reviewers, it is clear to me that this real state company is only concerned with profit and not the welfare of tenants living in their buildings. I am a considerate and responsible person who really does care about the welfare of other people. So, I advise against anyone wants to rent with Ogden & Co.

This company is horrendous. [redacted] (the b[redacted] who is in charge of tenant resources) couldn't care less if her tenants are taken care of. This company added a new charge on to our bill halfway through the month of May, and then shortly after send us a 5 day eviction notice for (get this) PAST DUE RENT. they wouldn't even take our calls or respond to our emails regarding this eviction notice (signed by aileen). When [redacted] finally got back to us, she said she couldn't resolve our issue and she forwarded us to the voicemailbox of someone else who ALSO took days to respond. This was absolutely ridiculous considering [redacted] is the one who signed our notice- they wanted to play games with us and they succeeded in turning us off 100%. DO NOT RENT FROM THIS COMPANY. DO NOT TRUST THIS COMPANY. DO NOT COME TO THIS COMPANY IF YOU WANT TO BE TREATED WITH RESPECT.

Review: I'm having issues with the Ogden & Comany Inc. I'm currently renting an apartment from the company I call the company on a daily basis with my problems and concerns regarding how the building is be maintained and how issues that are happening in my apartment as far as my heat, my carpet, and mold growing outside of my apartment and an employee with the company [redacted] all ways tells me there's nothing she can do about it all the time and I have a lease agreement that I don't want to break so I won't have a bad renters history but I feel I took action the best way I can before contacting you guys I just want these issues resolved and I feel I have to call a third party because nothing is being done.Desired Settlement: I feel I should be refunded my last month's rent and I shouldn't have to pay the upcoming months rent because I have been contacting the company on a daily basis about my issues and concerns and I'm always being told there's nothing that could be done when it can no one never tries to do anything and I think disciplinary action should be taken on employee [redacted] back for poor customer service and I want the things I ask to be done to actually be done because I pay my rent.

Business

Response:

RE: Complaint ID:

Thank you for contacting us regarding a consumer concern

with our apartment community as well as unsatisfactory communication with a

member of our corporate administrative office staff. We understand that the

resident is feeling mistreated and we have been working to address her concerns.

Heating issues:

Approximately 3-4 weeks ago, the complainant contacted

our maintenance technician regarding “no heat.” The technician responded the

same day and cleaned off the ignitor for her furnace. The furnace worked as it

should for about 3 weeks. [redacted] was then called regarding “no

heat” for a second time. The maintenance technician responded that same day and

found the thermostat set in the “on” position. In order for a furnace to call

for heat, the thermostat must remain in the “auto” position at all times. Once

that adjustment was made, the furnace was blowing cold air. We then called in

our HVAC company and it was determined that the blower to the furnace had

burned out and therefore, replaced. The heat has worked as it should since that

replacement.

Carpet replacement

and mold concern:

The complainant first contacted us on April 9, 2015. This

apartment in question is located on an “end” unit. Because of the apartment’s location, the sump

pump is located in an enclosed kitchen closet. The sump pump backed up during a

period of very heavy rainfall. On that

same day, we dispatched a professional carpet cleaning company and they responded

to sanitize and extract the wet carpet. Also on April 9th, we

contacted our carpet installer and scheduled for the carpet to be

replaced. The carpet was replaced on April

15th, 2015. The “mold” referenced outside of the apartment door actually

was a sooty substance deposited there from the same water back up from the sump

pump and that area was also cleaned and extracted. On April 21, 2015, the

complainant contacted the [redacted] and left a

voicemail message stating that she felt the carpet replacement was unacceptable

since it did not color-match the rest of her carpeting throughout the unit. The

call was returned on the same day. There is nothing actually wrong with the

carpeting that was not replaced; however, due to the complainant’s concerns

about aesthetics, we scheduled the carpet to be replaced on April 30th.

This complainant’s patio door screen had also become dislodged

and the maintenance technician properly installed the screen to a secure

position.

We can understand this complainant’s frustration as a

perfect storm of “one thing after another” occurring in a short period of time

is quite annoying. The complex is not newer construction and from time to time,

situations related to wear and tear or weather conditions can occur.

Page 2

We have sincerely apologized to this resident; however, the resolution

timeline provided herein is well within the

acceptable standards of due diligence. To compensate for the frustration and

satisfy the complainant, we will allow a one month rent concession for May,

2015.

Sincerely,

Worst company ever. Doesn't keep buildings up to code. Landlord is horrible. If anything breaks in the house it won't get fixed until after you move out and they can charge yo for it. They never shoe proof of repair cost. Took the bill the sent me to their cleaning service and even they said that the prices are higher than what the charge by 50%. They are a giant slum lord. Would never trust them again. Oh and don't bother leaving a message they never get those anyway.

I rented at [redacted] n 104th street. moved in jan 1st 2014. I was told, when signing the lease, that I would have to pay water. But not the water I used, the water the whole building uses. I was ok with that because, how much could it be. so the water and trash bill started the moment I moved in.
Now fast forward to now, I moved out Oct 18th. I wrote the company that I would be moving out by nov but ill still pay my rent. because my lease was up Dec 31 2015. They said I would still need to pay water for my apartment, even though no one will be in the apartment using ANY water or trash. O.K. whatever, I leased it until Dec 31 so its the right thing to do. I was even told by the managers of the apartment to pay a little extra before I move out for water in Dec so they wouldnt take it out of my deposit when I get it.
So I paid it in full, everything that I owed. I get my deposit back saying, I owe 45 days of water and trash. Now I'm thinking, I've paid water in trash in full every month in my rent starting from when I first moved in. How in the world do I owe for water. So I call Elaine [redacted] leaving a msg saying that I have paid water in my rent since I moved in. Where is 45 days of water and trash did I not pay? She states that, oh no, you pay water and trash removal 2 months out. So the extra you paid and what you paid in last months rent is for Sept and Oct.
They did not tell me any of this up front. So in my head I'm thinking, but what about the water and trash I paid for in Jan and Feb when I moved in. What is that for Nov and Dec when I didn't even live there? Then she got all Sneepy with me on the phone saying ,they should have told me when I moved in.
None of this was stated on the Lease paper work, what so ever. So even if there were small print or you read your lease IN FULL, you would have no idea they were going to jip you out on your deposit. I feel cheated and robbed. I'm so happy I moved out and do not have to deal with Elaine [redacted] or Ogden company ever again

Do not rent from here the downtown apartments are roach invested, has mold growing and peole drinking on the door steps, they never come to fix things that require fixing nor return phone calls.

DO NOT LIVE HERE! They have no business ethics whatsoever. Complete thugs. I was told that my tub refinishing would be "non-toxic, although the smell would be really strong" they did not ventilate the refinish and I came home to an incredibly ill, shaking cat. Being in the apartment made me ill (I stayed at my mom's for over a week) and I'm suffering from chronic headaches as a result of being chemically poisoned. Opposed to trying to rectify the situation, they are now saying that they didn't know I had a cat (they knew from the first e-mail), fining me for a late rent fee that didn't exist prior, and actually threatening to evict me for these issues, none of which were mentioned before the chemical poisoning.

I am living in Bay colony. Our manager is very irresponsible. They are so slow to handle the tenants' requests. Every small request from them will take at least 1 month to handle.Winter came back we are in a big trouble again.Side walks and stairs are full of snow. Some person came to clean off the snow from parking but it was just to do something in a very messy way. All of the tenants had problem while going to work today. I can remember when we had another landlord, in snowy days, during the night a company came to clean off the parking and before 6 A.M the sidewalks were clean. Another time I will never rent an apartment from this company.

Review: Since I purchased the property at [redacted] @ Park Centre, I've had nothing but problems with the HOA which is operated by Ogden & Company, Inc. First, I received several packets from them asking me to fill out information about myself and my tenant since it is a rental unit..I sent the completed packets back 3 times with the exact same information in it and I'm finally not getting them anymore.

Secondly, if I have a question regarding my property or something that needs fixed, I contact [redacted] who is the "[redacted]", and may or may not ever get a response. If I do get a response, it's her telling me she'll get back to me and then never does. I've repeatedly had to email and ask if a situation is going to be resolved. I own the downstairs unit and at one point the people living in the upstairs unit were letting their large dog(s) urinate on the balcony which was then making standing outside on my porch unbearable due to the smell, and it was rotting the wood of the balcony away. I took pictures and sent these to [redacted], along with a description of what was happening. She responded to me by saying that she would look into it. Sometime later, I emailed her again to see if anything was happening with the situation and she told me that the person living in that unit had a dog that had "papers" so they were allowed to have it even though the animal was far over the weight limit set up by the HOA. As far as the urine goes, they were told to not let the dog urinate on the balcony anymore...yet it still continues to happen. I've tried to contact her again on this issue but with no response, I've just given up.

Within the last two years or so, I've had a water leak at this location and a bee problem at this property, both of which took months and numerous emails to get resolved. The water leak situation actually took over a year to finally resolve.

Some time ago I also started receiving notices that my account was $155 overdue. I did respond and was able to contact another person who works at the company who then forwarded my situation on to someone else. They ended up telling me that there was an error on their part in the billing and apologized for the confusion. I put this issue behind me and hoped not to hear anything more about it. Then, of course, a few months later I get another similar notice in the mail saying my account is again $155 overdue.

More recently, I began receiving notices regarding a piece of wood that is sitting in the window of my unit on the side that faces the street. I asked my tenant about this and went to look for myself. It's a small piece and he explained that he uses it for safety since the unit does face a fairly busy street and he's away working a good amount of time. I again tried to communicate with [redacted] about this situation and only got a response saying that she would look into it.

I've also gotten a few "Notices of Violation" stating that I had this or that wrong with my property. Then when I go to ask about it, I eventually get a response that she apologizes because that was not meant for my unit, but for another.

Yesterday, I received yet another "Notice of Violation" in the mail regarding the piece of wood in the window and a roller shade (I had never heard anything about a roller shade) and it stated that I am now being charged $100 for this violation that I never corrected.

Paying for this is not the issue. The issue is the crazy lack of communication with [redacted]. If Ogden & Company employs anyone that can handle the few questions I've had and can actually respond to me in a reasonable amount of time, I'd be more than happy to work with them.Desired Settlement: I don't think I should have to pay the $100 violation fine because I tried to ask about that and no one ever got back to me. I have already fixed the issue now - even without a response. I would also like to be in contact with someone other than [redacted] at the company that can help me in a timely manner. I really just need better service in general.

Business

Response:

I apologize to [redacted], we sincerely want every Owner to feel they are getting theservice that they expect and deserve. I have always tried to provide good service to ourOwners at [redacted] and will promise to continue to do so and give mybest to correct any unhappiness with [redacted], to make [redacted] a great place to live.The last time I communicated with [redacted] was on March 30th about her bees and theresponse was given the very next day. I have not heard from her in a long time aboutthe neighbor's dog urinating, but we have been aware and I have called Animal Controlseveral times, and we have always monitored that situation. [redacted] does havecertified papers to legally have a dog that is over the size limit of the CC&R's.I understand the tenants concern to have safety, but the wood showing on the outsideof the window could be covered by the window blind . I don't have other owners withwood showing to the outside. The roller shade during our inspection on September16th with the Board of Directors; they noticed the shade was not in compliance with thecolor and condition and asked that I send another notice to [redacted].On September 23rd at 11 :OOam, I toured the community and noticed that Unit [redacted] isnow in compliance with the violation infractions. The Board will waive the $100.00 finenow that the unit is in compliance. I hope this has resolved any further violationissues.I am happy to meet with [redacted] at our office or at [redacted] to review any further concernsthat she may have.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Ogden is a very unprofessional business. I would never ever rent from Ogden again. Their maintenance management is very poor. They don't come fix anything on TIME! even if EMERGENCY maintenance is called. The building is very out dated the hallways still has wall paper and old smelly carpet. Most if not all units wall are cracked they allow tenets to move in even if the unit are poorly ready.... ( Amy) at the east side location has a very poor attitude and only care about her job...the city was call out for the units on Menomonee park ct but still no changes believe if you want to rent from a management company Ogden is not the one.

Review: Ogden has become the manager of our home owners association. There is considerable history about our so called HOA that lead to over 75% of the residence not paying their dues. Until a new board is elected we can not terminate Ogden. Several residence including myself made payment arrangements for the arrearage. My arrangement was for 50.00 a month. Payments to start in June. In May I made my first payment for June. I had not updated the address with my bank on the new address for the HOA management. It went to the old. I called the old management and they said that they had returned my check. Almost a month went by and I had not received the check back and the old management said they had know idea what happened to it. I made another payment and identified it as the second payment for July. This was done mid month of June. As soon as the payment for July went through, the next day the payment that was designated for June went through at the Ogden Management. They had been holding the original check for almost a month. They had also indicated by non return of my phone calls that they had not received the check. I had called there office several times and received only an answering machine. I left my phone number and what occurred with them. I asked for a return phone call. I never received one. Both checks were cashed and according to my arrangement, no payment would be due until Aug. I do not work over the summer months so there would be no income of sorts. Aug I get ready to send my payment in and before I could, I received a letter from a collection agency. Charging me almost 300.00 more than I owe. Several people in the neighborhood received the letter.Desired Settlement: Pull the file from the collection agency and I will continue to pay as priorly arranged.

Business

Response:

Hello,

Lost my keys a month ago, contacted them the day of and still do not have my keys. Whenever I need a repair done, they never come to fix it or even try contacting me. We have rats and mice because of a hole by our downstairs door. They are always quick to give me a eviction notice if they do not receive my rent on the 5 when I have my money orders dated from the 31 or last day of the month. They never try to contact me to resolve these issues. I am to the point of not paying rent and fixing everything with my rent money. Really hate this company.

Review: [redacted], from Ogden & Company sent my wife [redacted] and I a bill for $25.00 for having pet waste in the common area of our condo in [redacted]. My wife and I always pick up the pet waste from our dog. After a heated email exchange she tells me I can go before our board and they can take care of my fine. I meet with the board and she shows up. She tells me the follow" 1. My wife and I our lazy and we did not in fact pick up our dog waste and "Unit owners get lazy in the winter". 2. We received a letter warning us about pet waste previously from our previous property management team. (We never did and she has no proof of certified mail or anything like that what so ever. 3. She says, "We don't know who's dog it is from so we billed everyone in the area who had a dog. 4. She tells me that in winter my wife who is a stay at home Mom with our 1 and 3 year old daughters don't play outside and that is why we apparently don't pick up our dog waste. 4. That other condo unit owners are paying these fines as well and she even went on to laugh about it. Then we get into a heated exchange and she is completely rude and condescending.

Through this process my wife and I our selling our condo. We needed documents over to our realtor for our closing in early June. She never sent the documents over. My realtor called, his secretaries called and she never sent the stuff or responded to email. Then my wife emails her and says we need this stuff or we won't be able to close. She responds with "I sent it". Now this is really concerning to me. If we are emailing her saying we need these things and have been requesting them for over 2 weeks we need them. Either A. Our realtor did not get them or B. You didn't sent them. Those are really the only two possible outcomes. She at no time made any efforts to make this right, she never apologized for her actions, and has been nothing but rude. After seeing the number of complaints about this group I can tell I am not the first person this has happened too.

If [redacted] is mad about the dog waste she should not not do her job in other things we need. After calling Ogden and voicing my frustrations her co worker and manager both who have acknowledged her terrible customer service were able to help me.Desired Settlement: I would like the following to take place....

1. An apology from [redacted]. Her attitude and behavior is that of a 5 year old. She snips "You will pay", "Oh you will pay that", "Oh this oh that...". I want an apology from her. Her co workers and boss both told me her customer service and attitude were out of line.

2. I want my $25.00 fine removed from my "account" or my records. If this is not handled by anything the Revdex.com can do I will be taking it to court.

3. I want Ogden to let me know why a person like [redacted] is working for their organization and to find out if this is normal behavior for a Property Management company we pay a lot of money too.

Business

Response:

This letter is being written in response to a complaint filed by Mr. [redacted] on May 1,

2014.

On Monday March 31, 2014 I received an email from a Realtor selling a unit on [redacted] in

the condo community [redacted] in Jackson, WI. Her request

was for assistance in handling an issue with pet waste not being picked up in the courtyard

adjacent to the unit she had listed. Upon receipt of her request I contacted the Board of

Directors to determine how they wished to handle the situation. The Board advised that this

was not the first time that they have had issues with pet owners in this area not cleaning up

their pet waste. They stated that this had been addressed the previous spring by the prior

management company and they were discussing a possible fine of $25.00 being issued to all

dog owners that share that courtyard due to the fact that this has been a continual issue and

the Association has previously paid to have waste cleaned up. The following day I received a

call from a contractor that was on the property also advising of the pet waste issue in that

location. After further discussion with the Board a $25.00 fine was levied to all dog owners in

that courtyard and a letter sent April 8, 2014 advising owners of the fine.

On April 10, 2014 I received an email from Mr. [redacted] regarding the letter. His email was

extremely aggressive with derogatory remarks towards a particular Board member. I have

attached the email exchange for your review. I responded to his email that if he would like to

attend the next Board meeting to address the Board he was welcome to do so. I informed him

that the next Board meeting was scheduled for April 22, 2014 and he would be first on the

agenda.

On April 22, 2014 at 6:30PM the Board meeting was called to order. Mr. [redacted] addressed the

Board and stated that he would not pay the fine as he cleans up after his dog. The President of

the Board responded to Mr. [redacted] explaining that this has been an ongoing issue and the only

fair resolution to all owners at [redacted] was to fine all parties with dogs in that

courtyard as nobody would admit to not cleaning up pet waste. Mr. [redacted] then turned to me

and stated that I have no proof that he ever received a letter from the previous management company and that until I could show him DNA evidence that the waste was from his dog, he would not pay the fine. I told him that I was advised by the Board that this was not the first

letter that had been sent to him. I also inquired if he had any idea who may not be picking up

after their dog. He proceeded to get heated and stated that many people just walk by and let

their dogs go anywhere they want and don’t pick it up. I tried to explain that this issue is not

occurring anywhere but this specific location. I told him that he is not the only owner who was

issued a fine and in fact I had spoken to another owner who received a fine and understood the

Board’s decision and would try to help us find out who is not picking up. He then stated that he

is now going to follow dog owners around with a camera so that he can catch them. I never

stated that he and his wife were lazy. What I said is that it has been my experience that in the

winter sometimes people quickly let their dogs out because it is cold out with the intention of

picking it up later and sometimes forgetting to pick it up later. I am unfamiliar with his

statement regarding his wife being a stay at home mother and that they don’t play outside

since that was never brought up in the conversation. After the conversation between myself

and Mr. [redacted] told him that the fine will stand unless he can tell them who

is not cleaning up after their pet, until then they must enforce the fine for all dog owners in that

area in an attempt to prevent further issues. Mr. [redacted] proceeded to say that he would not pay

the fine and they will never see one penny of that fine from him. These comments were

directed to me. I stated that the Board had decided to leave the fine on his account and at this

point he would be responsible to pay it. He stood up and said he would not pay and stormed

out of the meeting. Within 10 minutes I received another email from him, which I have

attached. The Board asked me not to respond to him they would respond to him in writing.

On April 18, 2014 I received an email from a realtor with an attached Executive Sum[redacted] that

needed to be completed. I honestly forgot to send the Sum[redacted] back until I received an email

from Mrs. [redacted]. I did then send the requested Sum[redacted]. The realtor responded that he did

receive the executive sum[redacted] and was looking for additional documents. As I was preparing

the other requested documents I received an email from Mr. [redacted] advising that [redacted] had sent the documents and he wanted to speak to my supervisor.

The fact that I made an honest mistake had nothing to do with the pet waste issue.

Mr. [redacted] did speak to my supervisor and told her that if the fine is not removed from his

account that he would be filing a lawsuit against the Association. I relayed the information to

the Board and they made the decision to stand by their original decision and the fine will stand.

The decision to uphold or remove a fine is not that of the property manager, the Board of

Directors makes decisions that [redacted] then carries out. If you should need further

information on this matter please let me know.

Business

Response:

Hello,

Mr.

[redacted] will need to contact [redacted] regarding any property concerns. She is the

manager for the property and would be the person that ultimately will handle

any questions or concerns regarding the property. Although Mr. [redacted] feels as

though there is an issue between [redacted] and himself, there is not. [redacted] was

fulfilling her role according to the direction of BOD and will treat Mr.

[redacted]'s future calls with respect and professionalism.

Please see

the attached letter from [redacted] which should help resolve some of

the Mr. [redacted]'s concerns.

On behalf

of Ogden & Company, Inc. and [redacted], we sincerely apologize from the

frustrations Mr. [redacted] has experienced through this process.

Kind

Regards,

Ogden

& Company, Inc.

These guys cut my lock off of my storage unit and threw out everything I had in there with no warning or notice, claiming I don't get a storage unit. Then proceeded to threaten to evict me. Worst leading company ever.don not recommend.

Review: In July contact was initiated by [redacted] at ###-###-#### about rate increases, contract, renewals, and a balance. Communication was returned by myself on July 29, 2014 with regards to the contract which began about May of 2013, expired, and now on a month to month conditional release. Unfortunately, I was unable to make the August 12, 2014 appointment, but was directed to [redacted] on August 7, 2014. At that time I was directed to write a letter requesting to be released from the lease contract. This letter was completed and returned in the presence of [redacted] with the acknowledgement that it was sufficient in order to be released from the contract. A month later I was advised under contract that it was not. Can you kindly have Ogden apartments release me from the contract with regards to [redacted]Desired Settlement: Please take me ([redacted]) off of the lease/rental agreement as per the letter that I submitted to Ogden apartments.

Business

Response:

In response to the complaint submitted on October 24, 2014, regarding the residency of [redacted]and [redacted] at the [redacted]. On August 8, 2014, [redacted] came intothe Ogden & Company office located at [redacted] andsubmitted a notice to vacate for the apartment located at [redacted]. Her notice indicated that she would vacate the unit on September 30, 2014. (Pleasesee attached notice to vacate and addendum.) Mrs. [redacted] indicated that the unit would still beoccupied by [redacted] who is also named on the lease agreement.An addendum removing [redacted] from the lease agreement was mailed to her currentaddress, [redacted] for Mrs. [redacted] to sign and return toour office. A month to month lease renewal with [redacted]' listed as the sole occupant was sentto [redacted]. Neither the addendum, nor the leaserenewal has been returned to the Ogden & Company office. Upon receipt ofthe documentsshe will be removed from the lease.Should this matter need further attention, please feel free to reach me at ###-###-#### or[redacted]