OhioHealth Corporation Hospitals & Clinics

I am rejecting this response because:I received the itemized detailed descriptions from Riverside Methodist Hospital (RMH) on September 14, I am concerned that RMH will attempt to negatively impact my credit ratings due to their delay in providing the itemized detailed descriptions months after they were requestedI am in agreement with the Self Administered Medications chargeI dispute the charges for Respiratory Services I am in agreement with the charge of $for Self Administered MedicationsA payment for this amount will be forwarded to RHMI understand the classification is delineating between what a patient takes through his own means as opposed to that which is administered by staffHowever, the title is confusing and changing it to something else may prove beneficial Never-the-less, this could have been easily cleared up by timely transmittal of the itemized detailed descriptions I do not dispute the Respiratory Services charge for services rendered February 19, But, I do find the amount of the charge of $excessive for a minute inspection as I have noted previously However, for expediency I am willing to forward a payment for this amount to settle this matter However, I completely dispute the Respiratory Services charge for services rendered February 20, since I was discharged this date and no respiratory services rendered that evening regarding my CPAP machineMy CPAP machine is only used at night and was only used for one sleep cycle, that being the evening of February 19, Even though RMH has stated they may charge for “subsequent [days]” the CPAP was not used for a sleep cycle on the evening of February 20, It is for people to sleep from the evening of one day into the morning of the next day and to consider it one night’s sleep, not two days sleepFor RMH to charge one night’s sleep as both an initial day and a subsequent day (two days total) is unethical and amounts to double-dippingBased on RMH’s logic if they were to serve me supper at 23:hours and I finished my supper at 00:hours and was discharged later that morning RMH would be within their rights to charge me for suppers This example correlates well with what RMH is attempting to charge for and is obviously absurd While RMH has finally supplied the much sought after itemized detailed descriptions, it still took them approximately months to do so making the claim validThese disputed items could have been discussed and resolved much earlier had RMH supplied the requested documentation in a timely fashionThere should be no negative impact to my credit rating in resolving this matter since RMH was is the responsible party for impeding the resolution processI request written assurance from RMH that they will not report this negatively to any of the credit reporting agencies In summary, the complaint is still valid against Riverside Methodist Hospital because they did not provide the itemized detailed descriptions until months after the initial request and I still dispute the Respiratory Services chargeI will send out a payment of $for Self Administered Medications which I am in agreement with I dispute the Respiratory Services charge for services rendered February 20, 2015, but do not dispute the charges for services rendered February 19, I am willing to send a payment for $ for Respiratory Services to end this matter if RMH finds this acceptableI request written assurance from RMH that they will not report this negatively to any of the credit reporting agencies Regards, [redacted] ***

The definition which you have just offered for “aging” affects every single account receivable in existence equallyAs such; aging can hardly be considered grounds for pressuring the customer to sign on to a payment planIn the case at hand; RMH billing personnel and a supervisor pressured me to set up a payment plan because “the account is aging”This was on two separate occasions on October and again on October That was at most day after I received the statement, days after the statement date and days after the date of serviceSince all accounts age at the same rate; then RMH should dun every single customer that they have to “set up a payment plan” when their account has aged to the level described aboveI am certain that RMH does notFor that reason I maintain that my account was handled differently and improperly from other RMH A/R, and that this complaint should standI would like to offer a suggestionWhen a customer calls billing with a question that is certain to be specific to their account; then it is probably more productive to answer in the same contextAnswers that instead delve into broad accounting principles that affect all accounts equally will only cause confusion that will eventually lead to ill will between business and customerThat certainly has been the case here

Sending letter to consumer apologizing for any billing confusion No adverse effect on credit report

First and foremost, I hope you are returning to good health after your visit to the ER Thank you for taking the time to write about the billing experience The manner in which the account was processed is correct, however the situation is understood and therefore a refund will be submitted to the auto insurance Please allow approximately three - four weeks for the refund to be cut and mailed, and time for your carrier to process

The patient's full name will be needed to research If an account number is available, that would be very helpful OhioHealth facilities do not utilize [redacted] as a collection agency so this bill may be from the ER doctors billing for the professional charges This is not provided by OhioHealth but I can certainly assist in identifying who the billing agency is

At the time of original complaint, a thorough investigation was performed and found that the original amount provided was an estimate Once insurance adjudicated, more patient responsibility was due However, account was in a hold status and no statements or calls generated for one year As a service recovery, the account balance of $was adjusted Zero patient balance due I apologize for any inconvenience this may have caused

A thorough review was performed on the account The charges are valid as services were rendered Patient was not told there would not be a charge for her first visit and in fact when presented with the estimate of patient balance, the patient refused to sign In a good faith effort to resolve this for the consumer, the balance on this account will be adjusted and patient will not be responsible for the balance

The account is not aging as patient balances have been satisfied Having an account balance does not prevent a patient from being seen or being turned away

Their response is a lie I was never told that it would cost me $1, I was told it would cost me $ Common sense has to prevail here There are about other treatments to RA with monthly co-pays from $to $ Why would anyone agree to pay $1,for a treatment? Is there anyone currently doing this? The shell game of insurance company/medication/health care provider has to stop I walk onto the property of the Health Care Provider to get this service and they need to make this right

On Friday, January 26th, 2018, a supervisor from the Call Center did make phone contact Here is a summary: Apologized for any inconvenience, all associates involved were addressed, the agency had been notified Provided direct phone number and hours for any future questions or concerns and will work together regarding billing and balances the patient may have A corrected letter will be sent from the collection agency to the patient with the correct date of paid in full from 01/18/to 01/09/and to say this account was not reported to the credit bureau A formal letter will follow with all information and resolution

Spoke with customer spouse today There are no current patient balances to send bills on Will review complaint and work on process improvement to prevent future occurrences

The accounts have been placed on a hold with the collection agency for days - mid September and will not be placed with the credit reporting agencies during the hold time Payment, as promised is expected the first week of September

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I did not receive a request asking if the complaint had been resolvedI talked with a representative from Ohio Health who promised that I would receive in the mail bills and the collection agency action would be stoppedShe said there were still several bills that were still being processedIf I receive bills in the mail for these claims I will know that the complaint has been resolvedUntil then, it is hard to say

I'm sorry, please allow me to clarify and expand on the answer An account will age everyday The entire time, it's in the billing cycle, it's aging That would not necessarily mean or indicate the account is old, or is in delinquent status You are correct, payment within days is appropriate and appreciated This would not had impacted care or treatment in any way

The balance on the account ($46.58) has been adjusted as a service recovery. Please let me know if there are any further questions or concerns.

I visited the hospital on July 31st, Now it is 2016, and I am still waiting for a final result to my caseAnd I never received any calls from the hospital to inform the processThe only thing they did was to send the bill to the debt collectorI do not mind to send you all the phone records I have for the past couple of months to show how long I have been working on thisNow I was told to wait another monthCan't accept that! Regards, [redacted] **

The answer evades the issueOf course RMH would no longer consider the account to be aging once payment has been madeThe substance of my complaint is that RMH prematurely classified my account as agingMoreover; that aging classification may have influenced difficulty that I have had in obtaining medical care from RMH emergency roomHere are the dates again:Date of service: 9/7/17Statement date: 9/27/17Date that I received statement and mailed payment 10/4/17Date my payment cleared my bank: 10/10/17Per conversations with RMH billing on 10/4/and 10/5/17; my account was classified as aging sometime during the period 9/7/through 10/4/which is less than days after the date of service and barely a week after RMH mailed the statementThat is not a reasonable time frame to execute payment, and the response from the business is irrelevantThe ER visit which I speak of was on 9/24/17, also within this time window

The insurance had processed and paid both the original claim and the correct claim The take back of $ on the original claim was just executed by the insurance This caused a new balance on the claim The balance has been adjusted and the new balance is zero Please excuse any inconvenience

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. I really appreciate you doing this for me and this helps me in tremendous ways! Thank you all for being cooperative in this situation and being so kind while I was emitted in the ER. :) Best Regards, [redacted]