OhioHealth Corporation Hospitals & Clinics

I reviewed the response made by the business in reference to complaint ID ***, however, I do not believe they are being honest with you! Since you contacted Ohio Health on my behalf, they told you they would reduce the bill to $as a service recovery and send me a new revised bill What Ohio Health has done instead is sent me to a collection agency ( *** Collections, Inc in Winston-Salem NC) ph ####-###-#### for the gull bill amount of $1, How is that reducing my bill? They are now causing me more grief because I have collection agency on my back In addition, I have been paying something towards the bill and they were aware that I was not able to pay in full Is this fair business practice to send me to collections without warning and without reducing bill as they said they would do to you? Please advise Thank you!

You will not receive a bill. We will work through the insurance company. If they uphold the appeal, OH will not bill you

I am rejecting this response because:Riverside Methodist Hospital (RMH) is practicing deflection
and still has answered neither the complaint nor the original requestIt is
inconsequential that RMH “feels” they are entitled to compensation for a disputed
serviceIn my letters dated May 12, and July 27, (which are attached
for documentation) I specifically requested RMH provide “itemized detailed descriptions of the disputed services”RMH to
date still refuses to provide the itemized detailed descriptions they are legally
obligated to supplyThis is not only illegal, but indicates a corruption that
appears to be systemic with RMH’s corporate cultureAs I have stated numerous
times, no resolution can begin until RMH transmits the requested documentation
they are legally obligated to provide
With regard to RMH’s first paragraph I am glad to see that
RMH is in agreement with me that no medications were self-administeredRMH
states, “…the medication administration
record indicates that the nurse administered each one of the medications to the
patient.” It is obvious that if the nurse administered each medication that
no self-administering of medication occurredRMH has admitted its error and I
expect this non-provided service to be removed from my account
With regard to RMH’s second paragraph I am aware that Respiratory
spent minutes inspecting my new CPAP machine which I purchased on January 9,
That RMH may charge daily for using their
CPAP unit I take no umbrage with However, I find it unrealistic and
unreasonable that RMH may charge me daily for using my own CPAP unitAdditionally, I was there evening where
my CPAP unit could have been usedI dispute that Respiratory monitored my use
during the evening since I suffered insomnia and do not recall anyone checking
on me except for nursing and phlebotomyTherefore, RMH’s charges far exceed
what is customary and for a minute inspectionAll of this discourse
is meaningless since no itemized detailed description has been provided by RMH to
either confirm or refute this service
In summary, the complaint is still valid against
Riverside Methodist Hospital because they have not provided the itemized
detailed descriptions of the disputed services they are legally obligated to
supplyBy RMH’s own admission the charge for Self Administered Medications was
in error and should be removed from my account No resolution of the charge for Respiratory
Services can commence until RMH provides the legally requested documentation
Regards,
*** ***

An itemization has been mailed to the patient's home address. The itemization should be received by the patient in the next - days.
The "Self Administered Drugs" is a classification requirment on the Universal Billing form (UB04) for these types of pharmacy items. The pharmacy provided items were given to the pateint and therefor charged

The account has been closed and returned from collection agency and the claim was not reported to any credit reporting agencies so no derogarory mark on credit report/rating
The check for $was paid to *** which is a separate billing entity from where the account resided. Unable
to identify an account to post the payment to, *** refunded *** *** *** in July
OhioHealth has contacted *** *** *** for reissue of payment to the correct entify, OhioHealth
The account is on hold until we hear from *** ***
Please let me know if there are any further questions or concerns

The $for C Pap subsequent care will be removed to assist in resolving the account balance. This account has not been reported to a debt reporting agency so therefor will not be placed on a credit report. Current balance agreed by guarantor as balance due is $249.95. Please let me know if there are any further questions or concerns

Acct # is 21331. I will upload copy of letters and statements on Monday when I return to my office

Consumer contacted Revdex.com via phone call, indicated issue resolved to her satisfaction

I'm sorry. I'm still having trouble identifying the
account. The account number provided appears to be the account number used by the collection agency. Please send the OhioHealth billing statement account number or the collection agency name that has the account. I can also be reached at ###-###-####

OhioHealth is appealing the isnurance denial. The patient will not be billed.
Please let me know if there are any further questions or concerns

Enclosed is a copy of your letter to me dated October 17, which
complains of a lack of my response to your letter of October 4, 2016.I received my ** *** statement on October 31st and it confirms that Ohio Health provided a refund in the amount of $on October 4thAccordingly, this matter is considered resolved.Although your letter of October 4th quoted a response from Ohio Health, no copy of their response was attached so I felt I should wait for this confirmationI appreciate your efforts in this matter.*** ** ***

The refunds will be reissued on December 1, and made payable to *** ***. I apologize for any inconvenience this may have caused

We have placed a hold on this account with the collection agency while the issue/complaint is being researched and resolved. UHC has been notified and they are re-evaluating the claims processing and asked that we allow them days to re-evaluate their payments.
We will continue to
follow up with UHC and will advise of any developments as they happen

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThank you very much for the quick and favorable resolution
Regards, *** And *** ***

The account and payments have been reviewed and the refund credited to the credit card. I apologize for any inconvenience this may have caused. Please contact us should you have any further questions or concerns

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution solution is satisfactory to me... provided the business actually follows through with it's proposed solution.

The definition which you have just offered for “aging” affects every single account receivable in existence equally. As such; aging can hardly be considered grounds for pressuring the customer to sign on to a payment plan. In the case at hand; RMH billing personnel and a supervisor pressured me to set up a payment plan because “the account is aging”. This was on two separate occasions on October 4 and again on October 5. That was at most 1 day after I received the statement, 9 days after the statement date and 28 days after the date of service. Since all accounts age at the same rate; then RMH should dun every single customer that they have to “set up a payment plan” when their account has aged to the level described above. I am certain that RMH does not. For that reason I maintain that my account was handled differently and improperly from other RMH A/R, and that this complaint should stand. I would like to offer a suggestion. When a customer calls billing with a question that is certain to be specific to their account; then it is probably more productive to answer in the same context. Answers that instead delve into broad accounting principles that affect all accounts equally will only cause confusion that will eventually lead to ill will between business and customer. That certainly has been the case here.

After review of the account and complaint, the patient balance was adjusted and the patient has no responsibility.  A zero balance statement will be mailed to the patient.   I apologize for any inconvenience this may have caused.

The insurance had processed and paid both the original claim and the correct claim.  The take back of $ on the original claim was just executed by the insurance.  This caused a new balance on the claim.  The balance has been adjusted and the new balance is zero.  Please excuse...

any inconvenience.

Is there an account number?  I am having difficulty locating an account for this type of service around this date.