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Oklahoma Publishing Company, The

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Oklahoma Publishing Company, The Reviews (28)

To whom it may concern,Mr [redacted] M [redacted] will be refunded $and we will remove his phone number and address from our data base to ensure no further solicitation efforts are made in the futureThese lists will include invoices, door solicitation, telemarketing, phone calls, and mail offersWe have decided as of July 1st, to no longer do business with this company.Director of Operations, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ [redacted] our Director of Circulation, spoke with Mr [redacted] and explained that after reviewing his calls, they were not handled properly by our external call center [redacted] our Service Center Manager, will be addressing the error with our external call center so that this does not happen againThe delivery assistant who did not make delivery has been formally reprimanded to ensure this doesn't happen again or there will be further consequences Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that a sufficient investigation was conducted and appropriate action takenFlaws in their system were identified and accordingly will be addressedThe calls from the Oklahoman were cordial and I was assured that my issues would be addressedThe last two calls were from a Director level manager within the organization which met my expectation for resolving the situation Lastly, I must confess this complaint was handled in a most professional manner and I was treated like a valued customer throughout the process

Thank you but we respectfully disagree and have not further comment on this matter

I have removed Mrs***’s phone number and address from any and all lists to ensure no further solicitation attempts from usThese lists include invoices, door solicitation, telemarketing phone calls and direct mail offersThanks, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I don't believe the charges to my account were presented to me when I subscribed, I do understand their billing practice now and they have clarified what I should expect going forward, including how my account will be handled should I renew with them in I feel this matter has been reasonably settled Sincerely, [redacted]

This customer renewed back in March for 52-week subscription for $During that 52-week subscription there was a premium edition that the customer received as well as the Thanksgiving Day paperThe premium edition charges are explained on the back of the renewal statement as well as on page of The OklahomanThe Thanksgiving Day charges are charged at the regular Sunday rate which is also explained on page of the OklahomanOn August 20th, 2017, The Oklahoman also printed an ad giving detailed information concerning the premium editionThis customer contacted the call center on 12/5/The representative explained the Thanksgiving Day and Premium Edition charges and he was opted out of any future premium editions, extending his bill date to February Since this customer has already received the previous premium edition as well as the Thanksgiving Day paper there was no credit issued for those two products, however the customer will not receive any future premium editions and will not be chargedMr [redacted] was contacted again on 12/7/He still does not agree with the billing but now understands moving forward

There was a customer service miscommunication issue that has been resolved as of September 10th, We have confirmed with this customer that he in fact was and will no longer be receiving any papersWe apologized and believe that this issue has been resolved to the customers satisfaction

Circulation Marketing Inc is a company we use to sell subscriptions for usIt is common practice for them to have kids selling and those kids are all entered into a contest for a $college bondWe have modified the selling practices so that the kids aren't quite as pushy

Initial Business Response /* (1000, 8, 2015/07/21) */
*** *** our customer service manager, has tried to notify Ms*** to let her know we have her removed from all billing statements for MsMartinez
Initial Consumer Rebuttal /* (2000, 10, 2015/07/21) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Though the business states they have tried to notify me of being removed from receiving billing statements, I am puzzled that I have not received any mailing or phone callI will however accept that they will no longer send me these bills

On August 4th our customer service department spoke to the customer about his concerns and terminated his subscription effective that dayAny Balance that was owed was written off and removed on August 4th as wellWe apologize for any confusion that was shared with the customer about how our
subscription terms are supposed to work

I have removed Mr*** number and address from any and all lists to ensure no further solicitation attempts from usThese lists include door solicitation, telemarketing phone calls and direct mail offers

Our sales practices do not include bait and switch tacticsThey are clean, logical and effectiveWe have no plans to change to them any time soonNow we did reach out to our sales vendor and the kid that was in your neighborhood is no longer selling for themThe Oklahoman can assist any of your neighbors with stopping their subscriptions but we would need them to call in and give us their address.Please call our customer service line @ *** Tell us why here

Initial Business Response /* (1000, 5, 2015/08/04) */
*** *** our Service Center Manager has canceled Mr***'s subscription and requested a refund for $be sent to Mr***Unfortunately, we are unable to refund to the originating cardWe have issued him a check and it has
gone out in the mailMarlana has left a message for Mr*** to let him know how we have handled this issue and that he can contact her for any reason regarding this issue or any other issue he might have

It is common practice in the publishing industry to keep subscriptions running after they expireHowever, it is not common practice to harass our customersWe have modified our process to remove MsConnor's number and discontinue calling her about billing

Complaint: ***
I am rejecting this response because: In addition to all the information already received by the business, on October at 7:51pm I was contacted by Sales of this business inquiring if I would like to subscribeI informed the rep that she didn't want to be talking to me and informed her of my situationI asked her how she came to call meShe said the business gives the reps numbers of former subscribers to see if they would like to subscribe againShe apologized for the situation and her callAlso, on 10/a paper was thrown in my drivewayThis was after I had cancelled by subscription and I did not renew it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Jr.

Initial Business Response /* (1000, 5, 2015/05/20) */
We have removed the contractor from this [redacted] route and the District Manager is now delivering. We, also, applied two weeks worth of credit to Ms. [redacted]'s account to compensate for the missed deliveries. We believe we have all of Ms. [redacted]'s...

issues handled. However, our Director of Circulation, [redacted] has left a message with Ms. [redacted] to call her back with any, and all issues pertaining to her Oklahoman subscription.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
so far I've only gotten the paper everyday since Sunday (5/17/15). I've gotten calls promising me the problem's solved but it might be premature. After I've gotten the paper everyday for 2 weeks, then I'll be satisfied.
Final Business Response /* (4000, 9, 2015/06/10) */
We have taken all steps to ensure Ms. [redacted] is taken care of. At this point, there is nothing further we can do but give time a chance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I don't believe the charges to my account were presented to me when I subscribed, I do understand their billing practice now and they have clarified what I should expect going forward, including how my account will be handled should I renew with them in 2018.  I feel this matter has been reasonably settled. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/25) */
[redacted] our Director of Circulation, spoke with Mr. [redacted] and explained that after reviewing his calls, they were not handled properly by our external call center. [redacted] our Service Center Manager, will be addressing the error...

with our external call center so that this does not happen again. The delivery assistant who did not make delivery has been formally reprimanded to ensure this doesn't happen again or there will be further consequences.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that a sufficient investigation was conducted and appropriate action taken. Flaws in their system were identified and accordingly will be addressed. The calls from the Oklahoman were cordial and I was assured that my issues would be addressed. The last two calls were from a Director level manager within the organization which met my expectation for resolving the situation.
Lastly, I must confess this complaint was handled in a most professional manner and I was treated like a valued customer throughout the process.

Initial Business Response /* (1000, 5, 2015/08/18) */
[redacted] our Director of Circulation, has left a message with the customer that we have stopped all subscriptions and ensured that customer will not get a bill. We have, also, added them to our do not call list and do not deliver list....


Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am glad that this avenue is available when it is hard to get ahold of a real person to take care of issues. They did call, I have not received a bill, I have continued to get the paper but I assume that will stop. If I do get a bill etc., then I may have to come back. Thanks again.

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