Initial Business Response /* (1000, 8, 2015/05/11) */
This was a little confusing because we had a start and a stop come through on the same day for Ms. [redacted]. Nonetheless, we have issued Ms. [redacted] her full refund, as requested, in the form of two separate checks and her service has been...
To whom it may concern,Mr. [redacted] M. [redacted] will be refunded $20 and we will remove his phone number and address from our data base to ensure no further solicitation efforts are made in the future. These lists will include invoices, door solicitation, telemarketing, phone calls, and mail offers. We...
have decided as of July 1st, 2017 to no longer do business with this company.Director of Operations, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the response. I know it's not your company that does the soliciting, but it seems as if these kids are taught deceitful ways to try and drum up business, and that should not be something to be taught as a young adult.
Sincerely,
[redacted]
I have removed Mrs. [redacted]’s phone number and address from any and all lists to ensure no further solicitation attempts from us. These lists include invoices, door solicitation, telemarketing phone calls and direct mail offers. Thanks, [redacted]
This customer renewed back in March 2017 for 52-week subscription for $26.00. During that 52-week subscription there was a premium edition that the customer received as well as the Thanksgiving Day paper. The premium edition charges are explained on the back of the renewal statement as well as on...
page 2 of The Oklahoman. The Thanksgiving Day charges are charged at the regular Sunday rate which is also explained on page 2 of the Oklahoman. On August 20th, 2017, The Oklahoman also printed an ad giving detailed information concerning the premium edition. This customer contacted the call center on 12/5/17. The representative explained the Thanksgiving Day and Premium Edition charges and he was opted out of any future premium editions, extending his bill date to February 2018. Since this customer has already received the previous premium edition as well as the Thanksgiving Day paper there was no credit issued for those two products, however the customer will not receive any future premium editions and will not be charged. Mr. [redacted] was contacted again on 12/7/17. He still does not agree with the billing but now understands moving forward.
[redacted]
I am rejecting this response because:Although they have addressed a part of the problem in general, they have not addressed the result of those tactics that this complaint is about, which is subscriptions obtains through questionable practices. I want them to address how they plan to handle those in my neighborhood that were tricked by this salesman or how they plan to fufill the promises made by their contracted sales rep.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/05/11) */
This was a little confusing because we had a start and a stop come through on the same day for Ms. [redacted]. Nonetheless, we have issued Ms. [redacted] her full refund, as requested, in the form of two separate checks and her service has been...
discontinued.
Thank you but we respectfully disagree and have not further comment on this matter.
To whom it may concern,Mr. [redacted] M. [redacted] will be refunded $20 and we will remove his phone number and address from our data base to ensure no further solicitation efforts are made in the future. These lists will include invoices, door solicitation, telemarketing, phone calls, and mail offers. We...
have decided as of July 1st, 2017 to no longer do business with this company.Director of Operations, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the response. I know it's not your company that does the soliciting, but it seems as if these kids are taught deceitful ways to try and drum up business, and that should not be something to be taught as a young adult.
Sincerely,
[redacted]
I have removed Mrs. [redacted]’s phone number and address from any and all lists to ensure no further solicitation attempts from us. These lists include invoices, door solicitation, telemarketing phone calls and direct mail offers. Thanks, [redacted]
This customer renewed back in March 2017 for 52-week subscription for $26.00. During that 52-week subscription there was a premium edition that the customer received as well as the Thanksgiving Day paper. The premium edition charges are explained on the back of the renewal statement as well as on...
page 2 of The Oklahoman. The Thanksgiving Day charges are charged at the regular Sunday rate which is also explained on page 2 of the Oklahoman. On August 20th, 2017, The Oklahoman also printed an ad giving detailed information concerning the premium edition. This customer contacted the call center on 12/5/17. The representative explained the Thanksgiving Day and Premium Edition charges and he was opted out of any future premium editions, extending his bill date to February 2018. Since this customer has already received the previous premium edition as well as the Thanksgiving Day paper there was no credit issued for those two products, however the customer will not receive any future premium editions and will not be charged. Mr. [redacted] was contacted again on 12/7/17. He still does not agree with the billing but now understands moving forward.
Complaint:...
[redacted]
I am rejecting this response because:Although they have addressed a part of the problem in general, they have not addressed the result of those tactics that this complaint is about, which is subscriptions obtains through questionable practices. I want them to address how they plan to handle those in my neighborhood that were tricked by this salesman or how they plan to fufill the promises made by their contracted sales rep.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]