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Old Republic Home Protection Company, Inc.

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Reviews Old Republic Home Protection Company, Inc.

Old Republic Home Protection Company, Inc. Reviews (830)

Initial Business Response /* (1000, 7, 2015/01/08) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service requests placed by Ms. [redacted] during the term of her Plan; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our...

sincere apologies for the circumstances outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments.
With regard to the furnace service request placed on November 8, 2014; according to the file, ORHP's Independent Network Service Provider (INSP) contacted Ms. [redacted] to schedule an appointment for the following day; however, Ms. [redacted] informed them that she had hired an Out-Of-Network Contractor to provide service. Although the Plan does not reimburse for unauthorized repairs, ORHP agreed as a matter of goodwill, to review the diagnosis and invoice, and we reimbursed Ms. [redacted] what our cost would have been if her furnace was serviced by our INSP.
As for the dishwasher, my associate, Ms. [redacted] has spoken with Ms. [redacted], and is following up to ensure the repair is completed in a timely manner.
If Ms. [redacted] has any questions, please advise her to contact Ms. [redacted] at
XXX-XXX-XXXX ext. [redacted] for assistance.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 10, 2015/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
HI the dishwasher is now fixed thank you to [redacted] who was very helpful.
I do not feel the furnace issue was resolved I think I should be due more of a refund. I called OHRP after my service company Apollo had been out to check the heater they said the coils needed to be cleaned so I called OHRp and they were going to have their contractor come out when their contractor called I did tell her I was going to use Apollo because they were not going to charge me then I found out they were going to charge me and called the other company right back she informed me coil cleaning was not covered by the home warranty and asked what price they were quoting I told her and she said it was a better price so I might as well use my company.
So I called my company back they came out to clean the coils and took a picture of the inside of the unit and said the secondary unit was so clogged and it was overheating and shutting down and caused the primary unit to crack.
I immediately called OHRP while Apollo was at my house and explained It was an emergency that my heater was being shut down. I was told the could not send someone out that night and maybe not the next day and I said even though its an emergency they said yes. I then stated I would like to use my service and the girl on the phone said she had to put the request in and to call back in an hour. I called back and spoke to another service person who said he did not know who I spoke to and their was no request put in. I told him the tech from Apollo was their and ready to speak to them. The customer service uy then spoke to my Apollo and approved the fix but said it would only be covered for around 650.00 which I did not agree with that price but could not wait for their contractor to come out because we were having an arctic blast. I think this is a timing issue on your company and emailed my realtor she stated the same thing to her sales rep who then had another customer service rep call me and wanted to send someone out that day I said it is to late I already had Apollo their and they were removing the heater and were at my house. She stated I would have gotten more money
I would have been glad to have a second opinion and even explained I had an elderly person my mother living with me and could not wait for their company to come out.
Final Business Response /* (4000, 12, 2015/01/12) */
Dear Ms. [redacted],
Please inform Ms. [redacted] that I have reviewed her file, and considering the situation, Old Republic Home Protection has agree, strictly as a matter of goodwill, to reimburse her an additional $1,000 toward the replacement of her furnace.
If Ms. [redacted] has any questions, please advise her to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 14, 2015/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the 1000.00 but I still disagree with the whole situation

Initial Business Response /* (1000, 6, 2015/07/22) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to honor Mr. [redacted]'s request to waive the Trade Call Fee.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 9, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mr. [redacted]'s response is acceptable. Thank you for your time and efforts.
Thanks,
[redacted]
Final Consumer Response /* (2540, 13, 2015/07/27) */
After this complaint was filed, I was able to get get a callback from Tenesha at ext. 7883 (07/21 6PM EST). She stated that she would send this back to the accounting team to cancel the full $82 bill. She was not able to provide this in writing or send me an email on it. I will continue to pursue with the accounting team to get confirmation that this bill has been canceled. Once I can be provided confirmation of this, I will consider this issue resolved.
Final Business Response /* (2600, 15, 2015/07/28) */
Dear Ms. [redacted],
I reviewed the file that indicates my associate, Ms. [redacted], emailed the Plan Holder a receipt on July 22, 2015, acknowledging there are no funds past due on this Plan. If Mr. [redacted] has any questions, please advise him to contact Ms. [redacted] at XXX-XXX-XXXX ext. [redacted] for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/09/24) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; I have reviewed the file, and the service request has been assigned to my associate, Ms. Brown, to resolve for the...

Plan Holder.
Please inform Mr. [redacted] to contact Ms. Brown at XXX-XXX-XXXX ext. [redacted] for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2014/09/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/04) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; please advise Ms. [redacted] to provide me a legible copy of the invoice for the replacement of her condenser for my review....


On behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wanted to clarify my response being no because their response did not state that they would reimburse out of pocket expense. I didn't want the claim closed until their check is received in hand. Update as of 6/15/2015 - Old Republic has called us and they are issuing a check for the a/c repair that was done. Thank you for your tremendous help to resolve this matter. Once we get the check, I will advise Revdex.com that the case is closed. Thank you, thank you, thank you!!!!! As a consumer...I definitely feel supported and protected by the Revdex.com!!!!!
Final Business Response /* (4000, 9, 2015/06/17) */
Ms. [redacted],
Please inform Ms. [redacted] the check for $1,888 was mailed today.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/09/16) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner and payment of the Trade Call Fee; I have reviewed the file and the following is a brief summary of the service...

request.
03/11/15 Plan becomes effective for the Plan Holder
06/11/15 Service request: air conditioner is not cooling
Dispatched: Viking Heating & Air
Status: the technician diagnosed the compressor required a hard start kit. The
repair was completed and the air conditioner was operating as designed.
With regard to the Trade Call Fee; there is only one TCF due for each service request dispatched by Old Republic Home Protection, and the file indicates there is only one TCF that is past due regarding the service request placed on June 11, 2015. Please advise Mr. [redacted] to remit payment at his earliest convenience.
If Mr. [redacted]'s air conditioner has malfunctioned and he believes he requires service, please advise him to contact our Customer Service Department at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] did not address the double payment that his company wants me to pay them. He is trying to get by without adressing my facts/issues. He did not address the fact that a representative from his company (that I spoke to) told me to have an air conditioning repair man come out to my house prior to calling Viking to perform a diagnosis. Because I followed old republics instruction, I was charged a $60 TCF that I paid to the initial air conditioning repair company, as stated in my first report to Revdex.com. Old republic record fikes is not accurate. Viking did not make all the needed repairs as recommended by the first air conditioning repair company diagnosis, mr. [redacted] did not adress this either or the bad service by Viking that Mr. [redacted] endorses.
Please advise mr [redacted] that I would like to be reimbursed $60 for being charged twice by old republic for the same problem and for all the repairs to be made on my air conditioning unit as recommended by the first certified HVAC technician and please have mr. [redacted] schedule a different air conditionong technician (not Viking) to come out to my house to make the appropriate repairs.
Thank you
Final Business Response /* (4000, 9, 2015/09/18) */
Dear Ms. [redacted],
Regarding the service request for the air conditioner; I reviewed the file and the only request for service or conversation in the file with regard to the air conditioner was placed on June 11, 2015, when Mr. [redacted] requested service and Old Republic Home Protection dispatched Viking Heating & Air to complete the covered repair. The file does not reflect a conversation prior to June 11, 2015, or that ORHP advised the Plan Holder to obtain the service of an Out-Of-Network Contractor.
That said, due to an apparent miscommunication, ORHP has agreed to waive the $60 Trade Call Fee for the service provided by Viking Heating & Air.
As for the repair; according to Viking Heating & Air, the only repair required was to install a hard start kit on the condenser. After the repair was completed, the air conditioner was operating as designed. If Mr. [redacted] has a current malfunction of the air conditioner, please advise him to contact our Customer Service Department at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 11, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree in part due to the fact that I informed ORHP over the phone that there were other parts that were recommended/required by a seperate certified technician that needed to be replaced on the air conditioner, those parts were not replaced by Viking even after showing Viking the prior certified technicians recommendations of replacement/repair of parts and service required for the air conditioner to be fixed properly.
Since ORHP is willing to meet me 1\2 way and waive the $60 fee, I am willing to waive the other parts that should be replaced at this time.
I have sent ORHP the $60 so that I would not have a "collection" on my credit report. Please return that check to me, thank you.

Hi Ms [redacted],I don't believe Old Republic is understanding that I had opened the dishwasher several times After March15,2015 and No Water was seen so the warranty was in effect then. The water was not noticed until approximately a week later.They are putting words into my mouth and making their own assumption.I ask again that they pay for the repair that is being done today and I will forward invoice to appropriate address when they give you or me the informationAgain, thank you Ms. [redacted] in helping us to resolve this issue[redacted]

Initial Business Response /* (1000, 5, 2014/12/10) */
Ms. [redacted],
Revdex.com
Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the garage door opener; I have reviewed the file, and the technician from Protech Garage LLC diagnosed that two garage door springs, ten...

garage door rollers, and the garage door orb (garage door reinforcement bracket) needed to be replaced; there was no mechanical failure of the garage door opener.
Please refer to page 3 of the Plan under Garage Door Opener that states coverage applies to:
"All components of the Opener Unit including motor, logic board, gear assembly, capacitor, rail
assembly, sensors. "
Please extend our apologies to Ms. [redacted] that the terms and conditions of the Plan do not provide coverage in this situation. While the intent of Old Republic Home Protection (ORHP) is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.
ORHP appreciate Ms. [redacted] being our customer for the past five years, and as a matter of goodwill, we are refunding the $75 Trade Call Fee; a check will be mailed to her within the next ten business days.
If Ms. [redacted] has any questions, please inform her to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/08/05) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; I have reviewed the file that indicates Ms. [redacted] advised Old Republic Home Protection (ORHP) that the air...

conditioner was not operating properly on the effective date of the Plan, and that the Seller of the property was supposed to complete repairs to the air conditioner prior to the transfer of sale. However, she had no information that confirms repairs were completed.
Please refer to page 7 of the Plan that states:
"We will provide service for covered systems or appliances which malfunction, and are reported
during the term of the Plan that:
B) Were correctly installed and working properly on the effective date of the Plan, and
C) Have become inoperable due to normal wear and use, rust, corrosion, and chemical or
sediment build-up after the effective date of coverage. Pre-existing conditions are not
covered."
Please extend our apologies that the terms and conditions of the Plan do not provide coverage in this situation. While the intent of ORHP is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.
If Ms. [redacted] has additional information she believes should be considered, please advise her to forward it to me for review.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is NOT at all what was said.
Our home inspector said, and I have the report - that both units were working at the time of the home inspection. Two of the three he recommended being serviced, which the sellers stated they completed prior to our possesion. That said - again - all units were working at the time we took possession and at inspection. The home was vacant prior to our possession so there was no one using the unit between inspection and service and our possession.
On walkthrough I turned all the units on and to me they were blowing cool air, this is what I told the person I spoke with.
Final Business Response /* (4000, 9, 2015/08/10) */
Dear Ms. [redacted],
Please advise Ms. [redacted] to provide me a copy of the home inspection for my review. The mailing address is:
Old Republic Home Protection
[redacted] XXXXX
Attention: [redacted]
I will review the file and the home inspection and will advise Ms. [redacted] regarding coverage.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/06/02) */
Ms. [redacted]
Revdex.com
Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the pipe leak; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances...

outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses independent network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
I have reviewed the file and per Ms. [redacted]'s request, ORHP has agreed, strictly as a matter of goodwill, to waive the Trade Call Fee.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2014/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate the efforts of the Revdex.com and the fair settlement of ORHP's [redacted]. Thank you, The [redacted]

Initial Business Response /* (1000, 5, 2015/08/04) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner, hose bibb, and toilet; I have reviewed the file that indicated when the technician from Kassel Appliance & A/C Repair...

diagnosed the air conditioner, he found a drill bit had been dropped inside the condenser, which punctured the condenser fins causing a refrigerant leak. The technician provided Old Republic Home Protection (ORHP) photographs that support his diagnosis.
Please refer to page 7 of the Plan that stats:
"We will provide service for covered systems or appliances which malfunction, and are reported,
during the term of the Plan that:
C) Have become inoperable due to normal wear and use, rust, corrosion, and chemical or
sediment build-up after the effective date of coverage."
According to the file, my associate, Ms. [redacted], Call Center Supervisor, has left a message for Ms. [redacted] to discuss the diagnosis. If Ms. [redacted] has any questions, please advise her to contact Ms. [redacted] at XXX-XXX-XXXX ext. [redacted] for assistance.
With regard to the denial of coverage for the hose bibb; please refer to page 3 of the Plan under Plumbing Coverage that stats:
"Not Covered: ...hose bibbs"
As for the service request placed on July 24, 2015 for the master bathroom toilet; I spoke with [redacted] at Above & Beyond Plumbing, and she will contact Ms. [redacted] to schedule a convenient appointment.
If Ms. [redacted] wishes to contact them directly to schedule an appointment, they can be contacted at XXX-XXX-XXXX.
We apologize the terms and conditions of the Plan did not provide coverage for the air conditioner and hose bibb. While the intent of ORHP is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/10/09) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the denial of coverage for the service request for the electrical system; I have reviewed the file and the electrician diagnosed the cause of failure was the...

improper installation of wiring, an undersized breaker installed for the bathroom, and a light fixture that was not wired to the electrical system.
Please refer to page 8 of the Plan titled Limitations of Liability under General Limitations 1.E. that states:
"This Plan does not cover:
E. Improper repair/installation/modification of the covered item."
With regard to Mr. [redacted]'s opinion that the Ultimate Protection covers this situation; please refer to page 4 of the Plan under 10(d) that states:
"Coverage does not apply if the cause of failure of the system or appliance is solely
due to the improper installation/repair/modification ... "
Please extend our apologies to Mr. [redacted] that the terms and conditions of the Plan do not provide coverage in this situation. While the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.
If Mr. [redacted] has any questions, please inform him to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2014/10/10) */
Dear Ms. [redacted]:
This is an e-mail Rebuttal on the response to my complaint Case by Mr. [redacted], Claims Manager of ORHP. I have attached 2 Supporting Documents i.e. 1) Declaration of Coverages - wherein you could read the references I made in my Complaint about how they manipulate and mislead their Customers by using Paradoxical Statements that would let them get away with the financial responsibility. For example, on PAGE 2 of the .pdf file - under Standard Coverage which even a Lay person could simply understand what's included on Electrical Coverage as follows: LIGHT SWITCHES (Our Backyard Lights won't turn on when you flip on the Controlling Light Switch, so we requested Electrical service from ORHP so they could send an Electrician and not do it ourselves because Electricity could kill people or start a Fire, etc.) It is the job of the Electrician to whatever is necessary to FIX the problem. When Mr. [redacted] said,"Please refer to page 8 of the Plan titled Limitations of Liability under General Limitations 1 E. that states: This plan does not cover: E: Improper repair/installation/modification of the covered item." He is LYING to you. You could read NOWHERE on the Attached Declaration of Coverages what he quoted. This is just one of their Deceptive Business Practices and circumvented statements. Then, please read the other items under Electrical Coverage, thus: Electrical Outlets, Main Electrical Panel/Sub-Panel, Breakers, Fuses and Interior Wiring (whether he likes it or not - electricity won't run in each & every room without the Interior Wiring), Bath Exhaust Fans, Ceiling Fans, Attic Fans, Whole House Fans.
Then, please turn to Page 3 under INCREASE YOUR COVERAGE with Ultimate or Platinum Protection! which Mr. [redacted] referred as my opinion which is otherwise known as ORHP's and Mr. [redacted]'s Weapon of Mass Deceptions AKA PARADOXICAL & CIRCUMVENTED STATEMENTS devised by 40 years of deceiving customers (e.g. go to Consumer Affairs Site and you could read at least 255 Reviews/Feedbacks averaging a little over 1 STAR out of possible 5 STARS for ORHP Overall Satisfactory Rating Let's analyze what I meant when I said CIRCUMVENTED SENTENCES under Ultimate Protection #10, Section d, it states: Other Enhanced Coverage included in Ultimate Protection: When required to render a covered repair or replacement, we will CORRECT an improper installation/repair/modification of a system or appliance, or correct any mismatch condition in terms of capacity in order to ensure system operational compatibility. (Here comes the twisted & paradoxical statement) Coverage does not apply if the cause of failure of of the system or appliance is solely (their favorite word "solely" which simply means "only") due to improper installation/repair/modification or mismatch condition, or if the system is undersized relative to the square footage of the area being heated/cooled (obviously, they are not talking about an Electrical System on this misleading & deceptive sentence). All other terms and conditions of the Plan apply. Do you see how they used misleading terms to avoid the coverage? You are left to a NO-WIN SITUATION.
I could go to a Court and tell the Judge that there's a bunch of LIARS working at ORHP with my 2nd SUPPORTING DOCUMENT (before they erase or edit it, I already saved and printed it out) I attached it with this e-mail so you could discern who's telling the TRUTH or LYING. By the way, LIARS will go to the Lake of Fire, known as the 2nd death (Revelation 21:8). I login to ORHP site and to their Homeowner Central. Then, I clicked on My Claims and voila (more LIES). You could read my Plan Number with the covered Property. Firstly, they LIE about the Claim placed 09/26/2014 at 4:08 PM PST, Service Provider BUDGET ELECTRIC (XXX) XXX-XXXX, Service: Electrical/Electrical Wiring, Status: Complete, Detail: ORHP considers Service Request complete
Next Steps: Please contact ORHP if there are any questions or concerns. THIS IS A BIG LIE because I NEVER HAD CONTACT or COMMUNICATIONS with this Provider at all and why would they say, "Complete" when nothing has been done. Secondly, about the Claim placed on 09/27/2014 at 6:06 PM PST, Service Provider: SWITCH ELECTRIC (XXX) XXX-XXXX, Service: Electrical /Electrical Wiring, Status: Complete, Detail: ORHP considers Service Request complete, Next Steps: Please contact ORHP if there are any questions or concerns. This is another LIE because the Electrician [redacted] said that the Proposed Job cannot be completed until ORHP AUTHORIZED it. So, it's pending for approval especially we have moved the piano when he was about to FIX the Light Switch for the Backyard Lights (we are still waiting for his return). Why would they say that the Proposed Job is complete when in reality - it is not done, yet?
Sincerely,
Mr. [redacted]
________________________________________
Final Business Response /* (4000, 9, 2014/10/13) */
Ms. [redacted],
Please inform Mr. [redacted] that our previous response explains our position and why the terms and conditions of the Plan do not provide coverage in this situation. If Mr. [redacted] has any additional questions, please advise him to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Final Consumer Response /* (4200, 11, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms. Elsie Thomas:
ORHP should at least authorized to FIX THE LIGHT SWITCH. It is clearly stated that even under STANDARD Home Protection Warranty (We are under Ultimate Home Protection Warranty which encompasses [redacted] Standard Coverages), the first item on the list is Lighting Switches. Why would I request Electric/Electrical Wiring Service IF IT IS WORKING? No need to purchase the Home Protection Plan from Old Republic if they DON'T KNOW HOW TO FIX BASIC ELECTRICAL COMPONENT. If they Authorize me to get my own Electrician (Licensed & Certified), then there's NO PROBLEM FIXING THE ISSUES, but if the Electric Company is under their umbrella, there's always limitation. Ask Mr. [redacted], why do they OFFER Ultimate & Platinum Coverages on the 1st 3 pages of the Declaration of Coverages. On page 3, they attract Consumers by adding more coverages e.g. "We will CORRECT any IMPROPER INSTALLATION/REPAIR/MODIFICATION..." and they knew that their BAIT would work and then, they contradict (by Circumventing Statement) on Page 8, Improper INSTALLATION/REPAIR/MODIFICATION/REPAIR is NOT COVERED. Now, which of their Paradoxical Statement is TRUE, PAGE 3 that says, "Upgrade your Standard Coverage to either Ultimate or Platinum that COVERS IMPROPER INSTALLATION/REPAIR /MODIFICATION or their "BAIT & SWITCH TACTIC" on PAGE 8 - WHERE IT SAYS, "IMPROPER INSTALLATION /REPAIR/MODIFICATION ARE NOT COVERED (and they used *ASTERISK after that line) which means GO BACK TO PAGE 3 and ward off by saying their Golden Shield Word "SOLELY" - DO you see, Ms. [redacted], how they STYMIED OR ELUDED Consumers? Why do you think Mr. [redacted] would not OR COULD NOT ANSWER MY REBUTTAL? SIMPLY BECAUSE HE COULD FEEL THE VERACITY OF MY CASE AGAINST ORHP. IF HE WON'T ANSWER IT WITHIN A WEEK, THIS CASE WOULD END UP IN ATTY. GENERAL KAMALA HARRIS' DESK OR IF I COULD GET ENOUGH PEOPLE TO SUPPORT MY CASE, THERE WOULD BE A CLASS-ACTION LAWSUIT AGAINST OLD REPUBLIC HOME PROTECTION, SCAMPANY - I MEAN "COMPANY".
Truthfully,
Mr. [redacted]

If I can give zero review for customer service and efficiency, I would give this company a (-0) negative zero. I called on 10/08/2016 at 8:30 pm for an emergent situation. My bathroom water faucet wouldn't turn off. I thought if I called as an emergency, someone would show up ASAP. Apparently not. Their emergent situation is considered as within 24 hours. Why did I call for an emergency help if I am not going to get an emergency help. The agent told me that an emergency situation is considered having a respond within 24 hours. Do not purchase this home warranty. You are wasting your money. Luckily, my contract will end on October 30, 2016. I did not renew. I purchased a home warranty from another company. OLD REPUBLIC HOME PROTECTION IS A RIPOFF COMPANY. TO ALL CONSUMERS, DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY!!!!!! TO ALL REALTORS, DO NOT RECOMMEND THIS COMPANY TO YOUR CLIENTS!!!!
Two days later, the company has not sent anyone to fix my water faucet that wouldn't turn off. I have turn off my main line to save water. We do not have a running water in our house at this time.

[redacted]
Revdex.com
 

size=3> 
RE:      Plan # [redacted]
 
Dear [redacted],
 
Regarding the service request for the refrigerator, and the delay obtaining repair parts; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter.
 
ORHP, like other home warranty companies, uses Independent Network Service Providers and part suppliers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers and part suppliers, that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
 
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
I have spoken with [redacted], and he agreed to accept a settlement of $1,000 in lieu of the repair of his refrigerator. I have processed the check, and he should receive it within 20 days.
 
If [redacted] has any questions, please advise him to contact me at [redacted].
 
ORHP appreciates [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
 
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

They had declined a claim based on lies of a horrible company; better HVAC. I reported that a duct wasn't working in a room and wanted to find out why, so I opened a claim (I just moved into this home) and Home republic sent out better HVAC who spent 10 minutes and collected the service fee from me. They said that they would have to come back with a camera to see what was going on, the company NEVER came back and never answered my calls. When I called Old Home republic to complain about this company they said they were denying the claim because the duct isn't connected and was never connected. I said "how does anyone know that, since they never used the camera to find out what was going on?" the tech even said he didn't know until they dropped a camera down there. Better HVAC and Home Republic took my money and NEVER did ANY WORK. What a bunch of criminals!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Initial Business Response /* (1000, 5, 2014/06/25) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the electrical system; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]'s letter.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments.
I have reviewed the file that indicates my associate, Ms. [redacted] has spoken with Ms. [redacted], and will follow up to ensure the service request is resolved in a timely manner.
If Ms. [redacted] has any questions, please inform her to contact Ms. [redacted] at XXX-XXX-XXXX ext. [redacted] for assistance.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 6, 2014/02/20) */
Ms. [redacted]
Revdex.com
Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the denial of coverage for the plumbing service call placed February 17th; I have reviewed the file and my associate, Ms. [redacted] is reviewing the service...

request.
Old Republic Home Protection (ORHP) values Mr. [redacted] as a customer, and we hope he continues to see the value of the Plan, and the many benefits it provides. If Mr. [redacted] still wishes to cancel his Plan, please inform him to mail a written request to ORHP, or fax the request to XXX-XXX-XXXX, and the Plan will be cancelled in accordance with the terms and conditions of the Plan.
If Mr. [redacted] has any questions, please advise him to contact Ms. Rios at XXX-XXX-XXXX ext 7625 for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/09/24) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Regarding the repair of the stucco wall; I have reviewed the file and my associate, Mr. [redacted] (Call Center Supervisor), has been assigned to resolve this service request for Mr. [redacted]....


Please inform Mr. [redacted] to contact Mr. [redacted] at XXX-XXX-XXXX ext. [redacted] for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2014/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a phone call f rom [redacted] he ask me to send to him proposal from [redacted] ($400.00)
So I email to Mr. [redacted] proposal from [redacted]
Next day I got phone call from [redacted] and he ask me if [redacted] can call him he would like to ask him few questions.
Harvey [redacted] called to [redacted] FOUR times and so far no response ?
Final Business Response /* (4000, 9, 2014/09/30) */
Dear Ms. [redacted],
I spoke with Mr. [redacted] and he has left a message for Mr. [redacted] and he ahs not heard from him. Please inform Mr. [redacted] to have Mr. [redacted] contact Mr. [redacted] so he can obtain the necessary information to resolve this service request.
Sincerely,
[redacted]
Old Republic Home Protection

Final Consumer Response /* (4200, 11, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with Mr. [redacted] last week Thr. he keep asking me for invoice,so I provided invoice and copy of the check($400.00) I paid to [redacted] Mr. [redacted] offered to me $250.00??? No wonder they can't find any one For this amount,so I ask Mr. [redacted] to reinburce me $400.00 for the job it was approved by Old Republic and again it was refused
Best Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/28) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the pipe leak; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]'s letter.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments.
Please advise Ms. [redacted] to forward me a legible copy of the repair invoice from her
Out-Of-Network Contractor for my review to:
Old Republic Home Protection
P.O. Box 5017
San Ramon, CA XXXXX
Attention: [redacted]
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted],
I greatly appreciate your quick and kind response. I have mailed the invoice along with this complaint and other supporting documents. I hope this gets to you quickly for you review.
Thank you,
[redacted]

Initial Business Response /* (1000, 5, 2014/06/13) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for pool heater and pool equipment water leak; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere...

apologies for the circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments.
I have spoken with both Plan Holders, Mr. [redacted] and Mr. [redacted], and they have agree to pay the Trade Call Fee for the service request placed January 17th, 2014 for the pool equipment water leak.
In addition, ORHP has agreed as a matter of goodwill, to honor Mr. [redacted]'s request to reimburse the Trade Call Fee for the service request placed February 24th, 2014 for the pool heater, and we will apply the reimbursement to the Trade Call Fee due for the service in January.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2014/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/06) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the refrigerator, and payment of the Trade Call Fee; I have reviewed the file that indicates on April 14, 2014, Mr. [redacted] placed a...

service request for his refrigerator not keeping food cold. The Independent Network Service Provider (INSP) dispatched by Old Republic Home Protection (ORHP) diagnosed the thermostat and defrost timer had failed and had to be replaced. I have spoken with the technician and he confirmed after the repair was completed, the refrigerator was cooling as designed. The technician also diagnosed the knob for the thermostat was missing.
Please refer to page 4 of the Plan that states:
"Not Covered On All Appliances: ... knobs ... "
Also, please refer to page 8 of the Plan titled Limitations of Liability that states:
"This Plan does not cover:
D. Missing components."
With regard to the Trade Call Fee; payment is required when ORHP is invoiced by the INSP for service provided.
Please refer to page 7 of the Plan titled When You Need Us that states:
"You are responsible to pay a TRADE (SERVICE) CALL FEE (TCF) when the Service Provider
arrives at your home. The TCF (or the actual cost of service, whichever is less) is due for each
dispatched service request by trade (plumbing, electrical, appliance, heating/air conditioning,
etc.). Service work is guaranteed for 30 days. The TCF is due whether service is covered or
denied. Essentially, when we incur a cost of service, you are responsible for a TCF."
If Mr. [redacted] has any questions, please inform him to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2014/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this answer. I also complained that the frig was leaking water onto the floor and Old Republic refused to make the repair. The technician was notified at the call of the water leakage issue and promised to return later but then refused to return. This issue is not resolved. In addition, the repaired on the thermostat did not last and the frig had to be replaced completely later at my expense. My complaint remains. I request a refund of the trade call.
Final Business Response /* (4000, 9, 2014/10/15) */
Ms. [redacted],
Please inform Mr. [redacted] that Old Republic Home Protection has agreed as a gesture of goodwill, to reimburse his Trade Call Fee, and a check will be mailed to him within the next ten business days.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

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Address: PO Box 5017, San Ramon, California, United States, 94583

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