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Old Republic Home Protection Company, Inc.

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Reviews Old Republic Home Protection Company, Inc.

Old Republic Home Protection Company, Inc. Reviews (830)

We closed on a home November 7, 2016 in North Carolina and selected Old Republic Home Protection Ultimate Protection plan. Our home inspection found no problems with the four heating and air units prior to the sale. We had a first cold night and tried to get an upstairs unit to deliver heat, but it failed. On November 21 we contacted Old Republic to find out how to schedule a repair, only to find they consider this a non-covered mini-spilt unit. We were passed back and forth on the telephone from one agent to another without a resolution. I now want to cancel the policy and was directed to go to their web site and complete a cancellation request, only to find there is no such page listed on their site. [redacted]

Initial Business Response /* (1000, 5, 2015/10/06) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]' letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Ms. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
According to the file, my associate, Mr. [redacted], Call Center Supervisor, has been assigned to follow up to ensure the service request is resolved in a timely manner. If Ms. [redacted] has any questions, please advise her to contact Mr. [redacted] at XXX-XXX-XXXX Ext. [redacted] for assistance.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept at this point in time because my complaint has not been resolved. As stated in my original letter, I am needing to be reimbursed for the condenser unit and labor involved in replacing it. I emailed ORHP a copy of the invoice on October 5, and they have yet to tell me whether or not I will be reimbursed.
Final Business Response /* (4000, 20, 2015/10/29) */
Dear Ms. Thomas,
Please advise Ms. [redacted] we have been trying to contact her contractor, Residential Services, to clarify his diagnosis, and he has not returned our call. Please advise Ms. [redacted] to inform her contractor to contact Mr. [redacted] at XXX-XXXX-XXXX Ext. [redacted]. Our intention is to resolve this situation quickly once we have had the opportunity to discuss this with Residential Services.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Final Consumer Response /* (4200, 22, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My contractor said he tried to call mr [redacted] and has not received a return call even though he left a message. I just left a message with me [redacted] leaving him my contractors direct cell phone number

Initial Business Response /* (1000, 5, 2015/06/12) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the electrical system and reimbursement of $75; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our...

sincere apologies for the circumstances outlined in Ms. [redacted]'s letter.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments.
I have reviewed the file that indicates that the technician from Bill Richard's Electric diagnosed that someone has removed the electrical wiring for the clothes dryer receptacle. In order to restore power to the receptacle, the wiring will need to be installed.
Please refer to page 7 of the Plan that states:
"We will provide service for covered systems or appliances which malfunction, and are reported,
during the term of the Plan that:
A) Are installed for diagnosis and located within the interior of the main foundation of
the home and garage (inside the load-bearing walls of the structure). Systems or
appliances located on the exterior or outside of the home (including porch, patio,
etc.) are not covered with the exception of covered items marked with a ,
B) Were correctly installed and working properly on the effective date of the Plan, and
C) Have become inoperable due to normal wear and use, rust, corrosion, and chemical or
sediment build-up after the effective date of coverage. Pre-existing conditions are not
covered."
With regard to reimbursement of the $75 diagnosis fee from Bill Richard's Electrical, I have reviewed the file and a check for $75 was mailed to Ms. [redacted] on [redacted] 27, 2015. If Ms. [redacted] has not received the check, please advise her to contact our Accounting Department at
XXX-XXX-XXXX for assistance.
If Ms. [redacted] has any additional information she believes should be considered, please advise her to provide it to me for review.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't received any check from Old Republic. I don't understand why Old Republic claims to have mailed a $75 check when I haven't received one. I consider their conduct to be very unprofessional due to the fact that I received a call from the San Ramon headquarters on 6/10/15 with indication that [redacted] would look further into my case for a reimbursement of greater than $75. I was also told during that same call on 6/10/15 that I would receive a follow-up call the next day with a resolution. I never received a call the next day or since.
I am not satisfied with Old Republic's weak response. I still request that Old Republic stand -by their original reimbursement offer of $250.
Sincerely,
[redacted]
Final Consumer Response /* (3000, 17, 2015/07/14) */
Whatever check has been mailed to me from Old Republic is not going to the correct address. I have called [redacted] in the San Ramon office to confirm that the service address for my Old Republic home warranty is also my mailing address. [redacted] XXXXX.
Final Business Response /* (4000, 19, 2015/07/15) */
Ms. [redacted],
Please extend our sincere apology to Ms. [redacted] for the circumstances that have occurred. I reviewed the file and determined there was an incorrect mailing address in our system that I have corrected this morning. I have submitted request to our Accounting Department to re-issue the check to the correct mailing address.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Ms. [redacted],
The check we were referring to was the reimbursement of the $75 diagnosis fee paid to the electrician; Ms. [redacted] agreed to reimburse Ms. [redacted] for this cost. According to our accounting department, the check was cashed on July 7, 2015. If Ms. [redacted] requires a copy of the check, please let me know and I will mail her a copy of the check.
If she has any questions, please advise her to contact Ms. [redacted] at XXX-XXX-XXXX ext 1036 for assistance.
Sincerely,
[redacted]
Old Republic Home Protection

Initial Business Response /* (1000, 6, 2015/02/25) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the plumbing stoppage; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments.
I have reviewed the file that indicates on January 23, 2015, my associate, Ms. [redacted], Call Center Manager, honored Mr. [redacted]'s request and the Trade Call Fee was waived.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 8, 2015/03/05) */
I have been contacted by this company and have worked out this issue. Please remove my complaint. Thank you!

Initial Business Response /* (1000, 5, 2014/08/06) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. Thomas,
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]'s letter.
I assure you, ORHP employees value the trust each of our customers place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/07/15) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
According to the file, my associate, Ms. [redacted], has spoken with Mr. [redacted] and will follow up to ensure his service request is resolved in a timely manner. If Mr. [redacted] has any questions, please advise him to contact Ms. [redacted] at XXX-XXX-XXXX ext. [redacted] for assistance.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The damage to our home caused by one of the contractors ORHP chose to fulfill their obligations under the home warranty has not been repaired. We had to have our home appraised with a large brown water spot on the ceiling of our home, which no doubt resulted in a lower than expected appraisal of our home ($10k lost). We are scheduled to close on the house on 7/24...approximately 8 days, and I have yet to hear from ORHP regarding an acceptable remedy to the issue.
ORHP denies any liability for the work of their INSP, yet that contractor is engaged in work on behalf of ORHP. Thus, at the very least, ORHP is vicariously liable for the work performed by the contractor.
This issue took over 20 days to resolve in the middle of summer in [redacted] - that is unacceptable. Furthermore, damage to our home was done as a result of the negligence of one of the contractors engaged by ORHP to fulfill their obligations under our home warranty. Finally, the value of our home was appraised at considerably less than previous appraisals, again likely due in large part to the large brown spot on the ceiling of our hallway and the fact our home was an uncomfortable 82 degree upstairs at the time of appraisal.
What sort of remediation attempts, including compensation, is ORHP anticipating providing to us in order to make up for their negligence, or is legal action necessary in order to recoup the cost of repair and lost value to our home?
Final Business Response /* (4000, 9, 2015/07/17) */
Dear Ms. [redacted],
I have reviewed the file and my associate, Ms. [redacted], Supervisor, will be contacting Mr. [redacted] and following to up to ensure this issue is resolved appropriately. If Mr. [redacted] has any questions, please advise him to contact Ms. [redacted] at XXX-XXX-XXXX ext. [redacted] for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/01/29) */
Ms. [redacted]
Revdex.com
Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the Plan Holders request to waive the $60 trade call fee; I have reviewed the file and on January 28th, 2014, Old Republic Home Protection agreed, as a gesture of...

goodwill, to waive the trade call fee.
If you have any additional questions, please contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 7, 2014/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with the business and find their offer to meet my request.

Initial Business Response /* (1000, 5, 2015/01/30) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear MS. [redacted],
Regarding the service request for the dishwasher; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments.
I have reviewed the file which indicates that the repair of the dishwasher was completed on January 26, 2014, and was operating as designed.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
If Mr. [redacted] has any questions, please advise him to contact us at XXX-XXX-XXXX for assistance.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/06/04) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Provider to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments.
According to the file, Mr. [redacted] agreed to accept a cash settlement for the replacement of the condenser and evaporative coil, and the cash settlement checks were processed and mailed to him in [redacted] 2014.
If you or Mr. [redacted] has any questions, please contact me at your convenience.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for your response Mr. [redacted]. You are incorrect in assuming I have accepted payment. No such payment has been made. If you check your records you will find that I am indeed correct. I did receive a quote for the price of the condenser. The Policy paper I received from Old Republic states that you will replace units deemed unusable. I feel I was mislead over the 3 years I have had Old Republic. I have been paying a $550 premium each year in good faith that you would hold up your end of the deal. On this basis, I will drop my claim in exchange for a full refund of the 3 years I have been a member of Old Republic. The amount I am asking for is $1650.00. I am prepared to contact the California and [redacted] State Attorney General's office regarding this matter.
Thank you
[redacted]

Initial Business Response /* (1000, 5, 2014/03/20) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the electrical system; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses independent network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regard,
[redacted]
Claims Manager
Old Republic Home Protection

Dear Ms. [redacted], Please extend our apologies for the delay resolving [redacted] service request. ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder. [redacted] service request is being followed up on by my associate, Ms. [redacted], and she will ensure it is resolved in a timely manner. If Mr. [redacted] has any questions, please advise him to contact Ms. [redacted] at 800-[redacted] Ext. 1018, or her Supervisor, Ms. Dolley, at Ext. [redacted]. Sincerely, [redacted]Plan Compliance ManagerOld Republic Home Protection

Initial Business Response /* (1000, 5, 2014/08/18) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the microwave oven; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Ms. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments.
According the file, my associate, Ms. [redacted] has spoken with Ms. [redacted], and is assisting to resolve the service request in a timely manner.
If Ms. [redacted] has any questions, please inform her to contact Ms. [redacted] at XXX-XXX-XXXX ext [redacted] for assistance.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/03/24) */
Ms. [redacted]
Revdex.com
Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the past due $75 Trade Call Fee, and Mr. [redacted] request to waive the $25 collection fee; I have reviewed the file and Old Republic Home Protection will agree,...

strictly as a matter of goodwill, to waive the $25 collection fee. Please inform Mr. [redacted] to contact us at XXX-XXX-XXXX to pay the $75 Trade Call Fee.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/05/15) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the refrigerator; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]' letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments.
According to the file, Tru-Way Appliance completed the repair on [redacted] 14, 2015, and the refrigerator is operating as designed. If Mr. [redacted] has any questions, please advise him to contact us at XXX-XXX-XXXX for assistance.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes so far the refrigerator is working so far but again I had to pay another service call! I feel that me having to pay many service call to get it fixed is unethical and if ORHP sends out people that can't fix it then I should not have to pay for that service because they did not fix it!
Final Business Response /* (4000, 9, 2015/05/22) */
Ms. [redacted],
Please advise Mr. [redacted] that based on the circumstances that occurred, as a gesture of goodwill, we have waived the Trade Call Fee.
If Mr. [redacted] has any questions, please advise him to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 11, 2015/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had really hope this did not have to go to the Revdex.com to have this resolved! But thank !

Initial Business Response /* (1000, 5, 2014/08/25) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]' letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Ms. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments.
I have reviewed the file and my associate, Ms. [redacted] has spoken with Ms. [redacted], and will follow up to ensure the service request is resolved in a timely manner.
If Ms. [redacted] has any questions, please inform her to contact Ms. [redacted] at XXX-XXX-XXXX ext [redacted] for assistance.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2014/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been in contact with [redacted] she has been awesome and her customer service is appreciated. I was forwarded the opportunity to get a second opinion about my AC unit by a technician that is local and out ORHP due to ORHP only having one local contractor that knows about my unit. The second technician came out and got my unit running and explain how it works. My home is within a good temperature but my backyard is flooded due to the drainage of the system. I will continue to work with ORHP to resolve this issues. Thank you for your help Ms. [redacted] I will be calling today with the technicians report.

Initial Business Response /* (1000, 6, 2014/10/01) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments.
I have reviewed the file and based on the delays completing Mr. [redacted]'s service request, ORHP has agreed to honor his request and waive the $75 refrigerant reclamation cost.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 8, 2014/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We actually wrote a $75 check last night when the company finally came out to fix the AC unit. How will I get that money back now?
Final Business Response /* (4000, 10, 2014/10/03) */
Ms. [redacted],
Please inform Mr. [redacted] to provide me a copy of the invoice that he paid, and I will send him reimbursement within ten business days of receipt. Please advise him to write his Plan number on the invoice.
Sincerely
[redacted]
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/08/28) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the refrigerator; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers and parts suppliers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers, and to utilize part supplies that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
According to the file, my associate, Ms. [redacted] Call Center Supervisor, has spoken with Ms. [redacted], and will follow up to ensure the service request is resolved in a timely manner. If Ms. [redacted] has any questions, please advise her to contact Ms. [redacted] at XXX-XXX-XXXX Ext. [redacted] for assistance.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection

We have been living in this house for only a month. At the time of purchase, the seller replaced one of the two AC units and the inspector said it had reached end of life but not the other. They both were over 10 years old. We walked into the house with water coming down from the ceiling walls and new carpet. The second unit is leaking freon and is at end of life, rusty and barely cooling. It took 3 days to get one of there people here on an "emergency" call and he mid-diagnosed the problem and left without doing anything. This is Florida. We called the guy that did the other install and he advised it was dying. He topped off the freon and didn't know how long it would last. The claim to replace the rusted out leaking was denied as neglected.

Initial Business Response /* (1000, 5, 2014/10/24) */
PLAN # XX-XXX-XXX
We are researching this issue and have contacted our Plan Holder to request additional information in order to further review the matter and address the concerns.

[redacted],
 
Please extend our apologies to [redacted] for this situation. Once we have the diagnosis and recommendation from his Out-Of-Network Contractor (OONC), we will make a decision regarding a resolution of the service request.
 
My associate, [redacted], has been assigned to follow up on this work order, and she can be reached at [redacted] Ext [redacted] for assistance.
 
Please also advise [redacted] that Old Republic Home Protection will cover the cost of his OONC’s diagnosis, once we receive a copy of their invoice.
 
Sincerely,
[redacted]
Plan Compliance Manager

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Address: PO Box 5017, San Ramon, California, United States, 94583

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