Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: if I accept their response the complaint will close and will not have received my refund. So far, the business only responds when I complain to the Revdex.com. When I placed the original order, they did not acknowledge or confirm the order until I complained to the Revdex.com. When I returned the part the business claimed that I had not provided the required information (order confirmation, part # and serial #) although it was packed in the box. When I advised that it was packed in the box, they didn't respond. However, when I complained through the Revdex.com they responded. again.
I would like to hold the complaint open until my refund is received.
Sincerely,[redacted]
Our apologies on the slight delay of the shipping on this order. The customer placed the order in the late hours of 10/22...our processing agents do not process orders until the next business day. This order went directly to the manufacturer for shipment. It was shipped on 10/30...
and is scheduled for deliver today (11/04). We gave the customer the tracking information on 11/3.
This complaint is one that our representative was in clear contact with the customer. From the first date of contact on 5/14 through the last contact on 6/15.We advised the customer after the initial inquiry that the manufacturer had a flaw in their existing stock and that we would get any...
information to him in regards to the new stock going out asap. At that time we informed the customer that if he needed to cancel the order that was the time to do it. On the next day we advised the customer that these parts were in route (unbeknownst to us the part had actually shipped out 3 days prior to customer). As soon as we had tracking information we gave that to the customer which he informed us that he no longer wanted the part because he had to buy a new appliance.We have certain return policies set up and they are clearly stated on our website. There is also an extra step before anyone actually places an order where they have to check that they agree with the return policies before hitting the submit button for the order.This was in fact an electronic part that is non-returnable. We tried to make an exception for the customer on the return but needed additional information (model and serial number of appliance) in order for us to make the exception. He was not able to provide us with that information so we were unable to return the merchandise to our stock.Sincerely,Ana B[redacted]Oliver's Outlet
Complaint: [redacted]I am rejecting this response because:
This Revdex.com process make little sense to me. The only choices offered are to accept or reject the company reply. Since I was unsatisfied with the company enough to file a complaint then I was obviously unsatisfied, and so much so that I do not accept their response. The Revdex.com then, just places the two parties in a continual back and forth, endless process, which is wasting time. Do whatever you need to do to close this file. I will not accept a response, and I do not wish to continue to reply. I do not yet know if my choosing to never accept the company response eventually causes my complaint to be removed from the Revdex.com system, and would state that if this is the case, it is unfair to the complainant. Please advise me of the outcome.
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The part was delivered on the same day as our complaint, shortly after initiating the complaint. We have determined that we ordered the wrong part, and have requested a return authorization from the merchant.Sincerely, [redacted]
In regards to this complaint...this customer placed an order on 11/30. Our website clearly states, "usually leaves warehouse in 1-2 business days.
This customer's order was received on 11/30. We process orders once a day in the AM. The first part shipped on 12/1 and the...
2nd part shipped on 12/3, both within the 1-2 business days, both 2nd day air.
We've not received any correspondence on our messaging system from this customer, under their name, order number or part number that they ordered. We were well within our timeframe for shipping based on our "usual business day processing."
I cannot provide tracking information here since it would give out personal information as to who and where the parts were shipped to.
We apologized about the mis-ship on the part. In order for us to return the part we send the information to the customer that it is necessary for us to have the model and the serial number of the replacement.
As soon as we received that information from the customer on the returned item we...
refunded.
The refund was processed for this order on 1/12. Below are the transaction details.
[redacted]
$200.54
Refund
Approved
Return
1/12/2016 10:51 PM
I noticed however, that the refund was not in the full amount. I corrected that now and refunded the rest (which were shipping charges).
Below is the transaction ID for that information.
[redacted]
$17.18
Refund
Approved
Should have been full refund, was a mis-ship
1/13/2016 12:31 PM
Again our apologies.
Customer requested information about his order on a Sunday. Our representative responded with tracking on the first business day thereafter...
[redacted]
$66.23
Refund
Approved
5/24/2016 12:12 PM
We were notified by UPS that the package was damaged/missing it's contents....
A no charge replacement was shipped at our expense and we refunded the customer's order in full on 5/24. Unsure why a full complaint was filed before we were given the chance to rectify a situation. Regardless, new merchandise is on it's way to the customer and that tracking number has been emailed to them.
Customer placed order on 12/29 (which is a day before going into a holiday weekend where UPS does not pickup). Customer first emailed us on 1/4 to request tracking. Our customer service rep responded with UPS tracking. Customer emailed us again that same day, again we replied with...
the tracking information. He emailed us the same day the Revdex.com complaint was submitted, again we responded with his tracking information. Package was delivered on 1/6/17 (the 6th business day after order was placed). No expedited shipping was paid for or requested, we ship from Portland, OR customer is in Ohio.
Complaint: [redacted]I am rejecting this response because:i have contacted pay pal three times since receiving confirmation of a refund and they have no record of the funds being returned. I am requesting Oliver's Outlet send me a refund check.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: The business has not offered a solution and continues to stall. In emails they have promised a speedy refund, now they make excuses and blame a lengthy process with [redacted] but [redacted] states that it is a very simple process. I have handled transactions with [redacted] and know that it is a simple matter of refunding...handled in minutes but the merchant can't seem to do anything after 60+ days.
Complaint: [redacted]I am rejecting this response because: The business had been misrepresenting itself from the get go: First the item is in stock to get the order, then oops! we don't have it and the factory is going to ship 2 weeks after the order date, still, after more than 3 weeks, the business has no clue if and when the item will ship. Conveniently, the business had been choosing to blame their supplier. It's an old tactics. I want my money refunded, so that I can get my merchandise from a credible and honest supplier.
Sincerely,[redacted]
This order was placed on 8/4. The same day it was placed an email was sent to the customer letting them know that unfortunately this part was no longer available per the manufacturer and the funds would be returned to him.
From the notes and the messages sent to the customer we...
initially tried to refund the monies on 8/4 but the process of the refund errored out. In situations like this we are not notified of any error through the back end of our website (where we process credits).
As soon as the customer notified us (on 8/9) that he did not receive the refund, we processed it the next business day and provided him with the transaction ID for the refund at that time.
Our sincere apologies to this customer. This particular part was a factory direct ship. Our factory direct ships usually ship within 5-7 business days. Unfortunately that did not happen with this order. We've since gotten the part out to the customer and the tracking information...
was sent directly to them. We've credited the customer 20% of their order as well as shipping costs. We understand that this does not alleviate the longevity of the time the order has taken to get to them, but we hope that this helps.
Sincerely,
Our apologies on the shipment of this order. We had some unexpected delays on receiving the product into our warehouse for shipment. We did ship 2nd day air to the customer and that tracking information was provided to her last week. As a courtesy for the delay and such a full...
refund for the cost of shipping was processed on 9/22. That information was also given to the customer.
Sincerely,
In the message I received from Revdex.com, I was asked to send in writing if the complaint has been resolved in the meantime. I'm not sure if this would be to place to do so, but I have received a refund back from the company. The issue is resolved from my point of view.Thank you,
Our sincere apologies on this order...after looking into the amount that the customer did not receive a refund on, I found that the refund transaction errored out on our end. The customer's latest emails (from last year) were being delivered into our spam folder and we were not aware that the...
refund was not issued.
According to my records the customer returned the following:
Cust returned parts:3369526 - Spacr-Panl3378123 - Clip3372412 - Retainer3369527 - Panl A B3369193 - Panl-Accs3374728 - ExtensionFor a total of $79.41-restock fee as a credit
We will issue a check today for the $79.41 and mail it to the address we have on record for this customer.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: if I accept their response the complaint will close and will not have received my refund. So far, the business only responds when I complain to the Revdex.com. When I placed the original order, they did not acknowledge or confirm the order until I complained to the Revdex.com. When I returned the part the business claimed that I had not provided the required information (order confirmation, part # and serial #) although it was packed in the box. When I advised that it was packed in the box, they didn't respond. However, when I complained through the Revdex.com they responded. again.
I would like to hold the complaint open until my refund is received.
Sincerely,[redacted]
Our apologies on the slight delay of the shipping on this order. The customer placed the order in the late hours of 10/22...our processing agents do not process orders until the next business day. This order went directly to the manufacturer for shipment. It was shipped on 10/30...
and is scheduled for deliver today (11/04). We gave the customer the tracking information on 11/3.
Sincerely,
A**
Oliver's Outlet
This complaint is one that our representative was in clear contact with the customer. From the first date of contact on 5/14 through the last contact on 6/15.We advised the customer after the initial inquiry that the manufacturer had a flaw in their existing stock and that we would get any...
information to him in regards to the new stock going out asap. At that time we informed the customer that if he needed to cancel the order that was the time to do it. On the next day we advised the customer that these parts were in route (unbeknownst to us the part had actually shipped out 3 days prior to customer). As soon as we had tracking information we gave that to the customer which he informed us that he no longer wanted the part because he had to buy a new appliance.We have certain return policies set up and they are clearly stated on our website. There is also an extra step before anyone actually places an order where they have to check that they agree with the return policies before hitting the submit button for the order.This was in fact an electronic part that is non-returnable. We tried to make an exception for the customer on the return but needed additional information (model and serial number of appliance) in order for us to make the exception. He was not able to provide us with that information so we were unable to return the merchandise to our stock.Sincerely,Ana B[redacted]Oliver's Outlet
Complaint: [redacted]I am rejecting this response because:
This Revdex.com process make little sense to me. The only choices offered are to accept or reject the company reply. Since I was unsatisfied with the company enough to file a complaint then I was obviously unsatisfied, and so much so that I do not accept their response. The Revdex.com then, just places the two parties in a continual back and forth, endless process, which is wasting time. Do whatever you need to do to close this file. I will not accept a response, and I do not wish to continue to reply. I do not yet know if my choosing to never accept the company response eventually causes my complaint to be removed from the Revdex.com system, and would state that if this is the case, it is unfair to the complainant. Please advise me of the outcome.
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The part was delivered on the same day as our complaint, shortly after initiating the complaint. We have determined that we ordered the wrong part, and have requested a return authorization from the merchant.Sincerely, [redacted]
In regards to this complaint...this customer placed an order on 11/30. Our website clearly states, "usually leaves warehouse in 1-2 business days.
This customer's order was received on 11/30. We process orders once a day in the AM. The first part shipped on 12/1 and the...
2nd part shipped on 12/3, both within the 1-2 business days, both 2nd day air.
We've not received any correspondence on our messaging system from this customer, under their name, order number or part number that they ordered. We were well within our timeframe for shipping based on our "usual business day processing."
I cannot provide tracking information here since it would give out personal information as to who and where the parts were shipped to.
Sincerely,
Ana
Olliver's Outlet
We apologized about the mis-ship on the part. In order for us to return the part we send the information to the customer that it is necessary for us to have the model and the serial number of the replacement.
As soon as we received that information from the customer on the returned item we...
refunded.
The refund was processed for this order on 1/12. Below are the transaction details.
[redacted]
$200.54
Refund
Approved
Return
1/12/2016 10:51 PM
I noticed however, that the refund was not in the full amount. I corrected that now and refunded the rest (which were shipping charges).
Below is the transaction ID for that information.
[redacted]
$17.18
Refund
Approved
Should have been full refund, was a mis-ship
1/13/2016 12:31 PM
Again our apologies.
Ana
Oliver's Outlet
Customer requested information about his order on a Sunday. Our representative responded with tracking on the first business day thereafter...
[redacted]
$66.23
Refund
Approved
5/24/2016 12:12 PM
We were notified by UPS that the package was damaged/missing it's contents....
A no charge replacement was shipped at our expense and we refunded the customer's order in full on 5/24. Unsure why a full complaint was filed before we were given the chance to rectify a situation. Regardless, new merchandise is on it's way to the customer and that tracking number has been emailed to them.
Customer placed order on 12/29 (which is a day before going into a holiday weekend where UPS does not pickup). Customer first emailed us on 1/4 to request tracking. Our customer service rep responded with UPS tracking. Customer emailed us again that same day, again we replied with...
the tracking information. He emailed us the same day the Revdex.com complaint was submitted, again we responded with his tracking information. Package was delivered on 1/6/17 (the 6th business day after order was placed). No expedited shipping was paid for or requested, we ship from Portland, OR customer is in Ohio.
Complaint: [redacted]I am rejecting this response because:i have contacted pay pal three times since receiving confirmation of a refund and they have no record of the funds being returned. I am requesting Oliver's Outlet send me a refund check.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: The business has not offered a solution and continues to stall. In emails they have promised a speedy refund, now they make excuses and blame a lengthy process with [redacted] but [redacted] states that it is a very simple process. I have handled transactions with [redacted] and know that it is a simple matter of refunding...handled in minutes but the merchant can't seem to do anything after 60+ days.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: The business had been misrepresenting itself from the get go: First the item is in stock to get the order, then oops! we don't have it and the factory is going to ship 2 weeks after the order date, still, after more than 3 weeks, the business has no clue if and when the item will ship. Conveniently, the business had been choosing to blame their supplier. It's an old tactics. I want my money refunded, so that I can get my merchandise from a credible and honest supplier.
Sincerely,[redacted]
This order was placed on 8/4. The same day it was placed an email was sent to the customer letting them know that unfortunately this part was no longer available per the manufacturer and the funds would be returned to him.
From the notes and the messages sent to the customer we...
initially tried to refund the monies on 8/4 but the process of the refund errored out. In situations like this we are not notified of any error through the back end of our website (where we process credits).
As soon as the customer notified us (on 8/9) that he did not receive the refund, we processed it the next business day and provided him with the transaction ID for the refund at that time.
Sincerely,
Ana B[redacted]
Oliver's Outlet
Our sincere apologies to this customer. This particular part was a factory direct ship. Our factory direct ships usually ship within 5-7 business days. Unfortunately that did not happen with this order. We've since gotten the part out to the customer and the tracking information...
was sent directly to them. We've credited the customer 20% of their order as well as shipping costs. We understand that this does not alleviate the longevity of the time the order has taken to get to them, but we hope that this helps.
Sincerely,
Ana
Our apologies on the shipment of this order. We had some unexpected delays on receiving the product into our warehouse for shipment. We did ship 2nd day air to the customer and that tracking information was provided to her last week. As a courtesy for the delay and such a full...
refund for the cost of shipping was processed on 9/22. That information was also given to the customer.
Sincerely,
Ana
In the message I received from Revdex.com, I was asked to send in writing if the complaint has been resolved in the meantime. I'm not sure if this would be to place to do so, but I have received a refund back from the company. The issue is resolved from my point of view.Thank you,
Our sincere apologies on this order...after looking into the amount that the customer did not receive a refund on, I found that the refund transaction errored out on our end. The customer's latest emails (from last year) were being delivered into our spam folder and we were not aware that the...
refund was not issued.
According to my records the customer returned the following:
Cust returned parts:3369526 - Spacr-Panl3378123 - Clip3372412 - Retainer3369527 - Panl A B3369193 - Panl-Accs3374728 - ExtensionFor a total of $79.41-restock fee as a credit
We will issue a check today for the $79.41 and mail it to the address we have on record for this customer.
Again, our sincere apologies.
Ana
Oliver's Outlet