A full refund was issued to this customer on 8/10. Please see the transaction details below. Filter By:ALLVisaMasterCardDiscovereCheck1-5 of 5 resultsTrans IDInvoice NumberTrans StatusSubmit DateCustomerCardPayment MethodPayment AmountSettlement DateSettlement...
Our apologies on the delay of this order. At the time the order was placed we were unaware that this part was on a backorder with the factory. As requested we are asking to cancel the order, as soon as that process is completed the refund will be given.
We are researching this order history. At this time we believe that there was an error on our website and the order did not process correctly. We will get this situation handled ASAP.
Thank you for your patience.
Revdex.com:
On 5/3/16 I received a package from a third-party with the missing drawer latch...
from my original order. I am grateful for your assistance in resolving this issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A special order advisement was sent via email on 11/4. Our special orders typically ship within 10-14 days. This order was shipped on 11/17 to the customer and UPS tracking information was provided to them.
Thank you,
Ana
Oliver's Outlet
In regards to this order, we were notified after the customer's order was placed that the part was no longer available for us to order. Customer placed his order the Wednesday before the Thanksgiving holiday. Because of the holiday weekend, we notified him the first business day after...
the weekend to inform of the NLA status. We then attempted to process the refund to the customer.
Unfortunately for us and for him, the refund process errored out. We were unaware of that until he contacted us again earlier this month.
As soon as we were notified of this we manually processed the refund to his account. Below are the transaction details.
[redacted]
$76.68
Refund
Approved
NLA
1/5/2016 7:18 AM
The funds were automatically withdrawn from our business account and placed to the customer's credit card.
I can assure you that our sites are encrypted with privacy software and no funds were withdrawn on our end for any activity other than the original order placed.
If the customer has not received the funds from us once the hold is released from his CC company we would be happy to issue a company check.
Our apologies about the lengthy time in refunding this customer's money.
Full order amount including shipping, $49.49 refund issued via paypal today. Trans ID Payment Sent (Unique Transaction ID # [redacted])
Customer should receive the funds from...
As stated in the previous correspondence. We believe that there was a server error on the back end of our website. Unfortunately with online services and orders, these things do happen. A full refund was issued to the customer on 5/6/16. We hope that the refund was received and again our apologies.
In regards to this order and the customer's complaints. Everything he says is valid (except for the taking forever to get back to him our correspondence shows that we were in continual contact with him throughout this process). When his order was placed with our company this part showed...
that it was in stock. Unfortunately once the order processed through our system, we were notified that there was a backorder date of the part (per the manufacturer) of 12/11/15.
In the business that we are in, we deal with 100's of 1000's of parts. Some of those parts are readily available, some are far and few between. With the manufacturers that we deal with on a daily basis, we are sometimes at their mercy. They will give us promise dates of shipments and there are times when those promise times change without any notice to us. They will either change by a day or two, but sometimes (as in this case) they will change the date to a "no ETA at this time," and we are forced to advise the customer of that. With that being said, we did advise the customer of that once we were notified and after they contacted us earlier this month. They asked us to keep the order in place. If we had a way of getting the product any sooner, believe me you we would. But in this particular case we have to wait for the manufacturer to redistribute the part in order to get it to the customer.
In every effort to help satisfy this complaint, I've requested that the shipping be credited back as a courtesy. The cost of the part is still in tact at this point in time. If the customer changes his mind and would like us to cancel the order and refund the whole amount, we are happy to do that as well.
It is with deep regret that we could not get this in a timely manner.
In regards to order [redacted] placed by this customer. The order was placed on 9/19 and on 9/21 we were informed that the order had been shipped to the customer. On 10/7 he messaged us to inquire about where his part(s). We responded as soon as we were able letting him know that...
the part was supposed to have shipped but since we did not see any tracking information at that time we had another part shipped at no charge to him. The part was shown as delivered and signed for by the customer on 10/18.
We apologize for any lack of communication and the delay in getting the product to the customer. We were unaware that the part did not ship as scheduled per the manufacturer.
As a courtesy to the customer we are in the process of crediting 1/2 of the shipping cost.
Complaint: [redacted]I am rejecting this response because: The comments are not the truth. This part was not a multi stock part, but a single stock part, which if not in inventory, should not have been listed for sale. My credit card was charged $36.48 for the ordered item on 8/04/15. After several attempts I was finally able to get my charge refunded, but that took 7 days of emails and calls. If Oliver's Outlet so quickly found the error the day I ordered it, then they should have refunded to charge that same day as well.
I never take time to write a complaint such as this. I do not have the time. For $36.48 it cost me more than that in the lost time. I wrote this complaint out of principal. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
A full refund was issued to this customer on 8/10. Please see the transaction details below. Filter By:ALLVisaMasterCardDiscovereCheck1-5 of 5 resultsTrans IDInvoice NumberTrans StatusSubmit DateCustomerCardPayment MethodPayment AmountSettlement DateSettlement...
Amount[redacted]Refund10-Aug-2017 12:54:07MUSD (72.36)10-Aug-2017 23:16:03USD (72.36)
Our apologies on the delay of this order. At the time the order was placed we were unaware that this part was on a backorder with the factory. As requested we are asking to cancel the order, as soon as that process is completed the refund will be given.
Sincerely,
Ana
We are researching this order history. At this time we believe that there was an error on our website and the order did not process correctly. We will get this situation handled ASAP.
Thank you for your patience.
Revdex.com:
On 5/3/16 I received a package from a third-party with the missing drawer latch...
from my original order. I am grateful for your assistance in resolving this issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A special order advisement was sent via email on 11/4. Our special orders typically ship within 10-14 days. This order was shipped on 11/17 to the customer and UPS tracking information was provided to them.
Thank you,
Ana
Oliver's Outlet
In regards to this order, we were notified after the customer's order was placed that the part was no longer available for us to order. Customer placed his order the Wednesday before the Thanksgiving holiday. Because of the holiday weekend, we notified him the first business day after...
the weekend to inform of the NLA status. We then attempted to process the refund to the customer.
Unfortunately for us and for him, the refund process errored out. We were unaware of that until he contacted us again earlier this month.
As soon as we were notified of this we manually processed the refund to his account. Below are the transaction details.
[redacted]
$76.68
Refund
Approved
NLA
1/5/2016 7:18 AM
The funds were automatically withdrawn from our business account and placed to the customer's credit card.
I can assure you that our sites are encrypted with privacy software and no funds were withdrawn on our end for any activity other than the original order placed.
If the customer has not received the funds from us once the hold is released from his CC company we would be happy to issue a company check.
Sincerely,
Ana
Oliver's Outlet
Our apologies about the lengthy time in refunding this customer's money.
Full order amount including shipping, $49.49 refund issued via paypal today. Trans ID Payment Sent (Unique Transaction ID # [redacted])
Customer should receive the funds from...
the transaction within 3-5 business days.
Best Regards,
Ana
As stated in the previous correspondence. We believe that there was a server error on the back end of our website. Unfortunately with online services and orders, these things do happen. A full refund was issued to the customer on 5/6/16. We hope that the refund was received and again our apologies.
In regards to this order and the customer's complaints. Everything he says is valid (except for the taking forever to get back to him our correspondence shows that we were in continual contact with him throughout this process). When his order was placed with our company this part showed...
that it was in stock. Unfortunately once the order processed through our system, we were notified that there was a backorder date of the part (per the manufacturer) of 12/11/15.
In the business that we are in, we deal with 100's of 1000's of parts. Some of those parts are readily available, some are far and few between. With the manufacturers that we deal with on a daily basis, we are sometimes at their mercy. They will give us promise dates of shipments and there are times when those promise times change without any notice to us. They will either change by a day or two, but sometimes (as in this case) they will change the date to a "no ETA at this time," and we are forced to advise the customer of that. With that being said, we did advise the customer of that once we were notified and after they contacted us earlier this month. They asked us to keep the order in place. If we had a way of getting the product any sooner, believe me you we would. But in this particular case we have to wait for the manufacturer to redistribute the part in order to get it to the customer.
In every effort to help satisfy this complaint, I've requested that the shipping be credited back as a courtesy. The cost of the part is still in tact at this point in time. If the customer changes his mind and would like us to cancel the order and refund the whole amount, we are happy to do that as well.
It is with deep regret that we could not get this in a timely manner.
Sincerely,
Ana
Oliver's Outlet
In regards to order [redacted] placed by this customer. The order was placed on 9/19 and on 9/21 we were informed that the order had been shipped to the customer. On 10/7 he messaged us to inquire about where his part(s). We responded as soon as we were able letting him know that...
the part was supposed to have shipped but since we did not see any tracking information at that time we had another part shipped at no charge to him. The part was shown as delivered and signed for by the customer on 10/18.
We apologize for any lack of communication and the delay in getting the product to the customer. We were unaware that the part did not ship as scheduled per the manufacturer.
As a courtesy to the customer we are in the process of crediting 1/2 of the shipping cost.
Complaint: [redacted]I am rejecting this response because: The comments are not the truth. This part was not a multi stock part, but a single stock part, which if not in inventory, should not have been listed for sale. My credit card was charged $36.48 for the ordered item on 8/04/15. After several attempts I was finally able to get my charge refunded, but that took 7 days of emails and calls. If Oliver's Outlet so quickly found the error the day I ordered it, then they should have refunded to charge that same day as well.
I never take time to write a complaint such as this. I do not have the time. For $36.48 it cost me more than that in the lost time. I wrote this complaint out of principal. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]