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Olympia Moving & Storage, Inc.

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Reviews Olympia Moving & Storage, Inc.

Olympia Moving & Storage, Inc. Reviews (55)

My experience with Olympia Moving & Storage has been one of the best experiences I've had. They were referred by some very close friends and I will pass on referrals to others. They were very efficient, fast, hard workers, patient and very personable. They took a lot of pressure off me and for that I again want to say Thank You.

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.    All of the information about delivery windows is provided to the customers...

first, in the Original Estimate (signed by the customer). The Original Estimate is sent to the customers via email for them to review at their convenience as frequently as they please, before the customer is asked to pay anything or sign anything in agreement. Then, delivery information is provided on the face of the contract (Bill of Lading) and explained in detail on the back of the Bill of Lading (signed at pickup and delivery by the customer).  Further, we have a Delivery Information Sheet which states that we will deliver within a window of dates (signed at the pickup). Last, the customers were provided Important Delivery Information and Acknowledgement form which explains in detail about how the customer selects their 1st available date that they will be able to accept delivery; from that date, we are allowed up to 15 business days.  This form is signed by the customer at the pickup attesting that they have read the information, they understand this information, and they agree to it.   We would like to encourage the customer to file a claim for all of their complaints.  We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law.  The customer was sent login information on 10/27/16 in order to file a claim online. The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations. Since this move was an interstate move it is governed by federal regulations which allows up to 120 days for the processing of the claim.  We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process.  For further assistance with filing claims the customer may contact CSI directly at [redacted] or via email at [redacted]
 
.org.  Please provide Claim ID [redacted] when contacting CSI.   We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter.

Both of the movers were extremely professional. Armando and rashad got everything done quickly and made sure we were satisfied before they had left. Would reccomend them to friends.

This customer contacted our company to perform a long distance move.  We sent her the estimate via email before the move for her to review, comprehend, ask questions, and make an informed...

decision about whether or not she wanted to obtain our services.  This was also way before she signed anything or paid a deposit.  We feel it is insolent to read all terms to our customers; we trust that customers would not sign anything in agreement if they were not in agreement with our terms.  Our terms strictly state that if the order for the move changes, the price changes.  This is the same with any business.  You cannot go anywhere and expect people to do extra work for you for free.     When reserving a move you are reserving space inside a truck to accommodate your shipment for transit.  From the moment a customer books their move the dispatch department then immediately tries to incorporate the move into a route or they begin a new route.  The space is saved for that shipment to get it from point A to point B.  Neither the estimators nor the movers can predict when customers decide to add items to their shipment.  Our crew is not in position to assume all items are to be moved especially if the list on the estimate they have in hand is substantially different.  They will start off by loading the items they were able to identify from their list, unless they were informed by the customer that they have a change of order and will need more items to be loaded.  At that point, the movers will cease from loading and will issue a revised estimate to include the additional items now required to be moved. Since the movers are still at the origin the customer has 3 options:   1) They can instruct the movers to stop when the space that they reserved on the original estimate is filled.  This means that if there are items that did not get loaded the customer would then be responsible for the transport of the items and the price would not increase, except for payment for any additional services which would be necessary to successfully perform the move (stairs/elevator/shuttle/packing/etc.).   2) The customer can cancel the move, the movers will unload what was loaded onto the truck and the customer would forfeit all monies already paid and be responsible for payment to cover our expenses for reserving the space, dispatching the crew and the truck, fuel, the labor the crew already provided, etc.    3) The customer can instruct the movers to continue the move and load all their items; including the additional items which they omitted telling the estimator.  This will cause the increase in the price due to occupying more space than the customer advised for their estimate.    The customer selected the #3 option- they signed that they wanted our movers pack and ship everything. Once we had everything at the warehouse the customer then decided that they want to back out. At that point we had much time and money already invested in the move and the customer would have to forfeit their deposit to help with covering these expenses. Customer Service reached out to the customer to listen and try to address the customer’s concerns.  However, the customer talked the entire 10 minutes on the phone complaining and did not let the rep talk.  When the customer was finished our rep started to speak and the customer hung up.  She had no interest in working with our company or even hearing WHY the price of her move changed. We had our Operations Manager also reach out to the customer who, again would not allow them to speak and then she very rudely hung up on them. NOBODY who reached out to the customer was rude, bullying, or arrogant.  We would gladly provide all the recorded conversations which will verify how disrespectful, condescending, and uncooperative the customer was to everyone who wanted to work with her.  Below is the email sent to the customer.  There is nothing rude about any part of the email!   Good Afternoon [redacted]   Olympia does it’s best to accommodate each and every client in a fair and reasonable manner. Even though you have serious concerns regarding yesterday’s pick-up, you won’t allow anyone in the customer service or management side to discuss them with you.  I reached out to you a few minutes back to have a discussion in order to get an account of yesterday’s events from your point of view, to discuss the next steps, and most importantly to make sure that moving forward you can have a positive experience with Olympia. Instead, you didn’t offer me the opportunity and rather hung up on me almost a minute into our call. Customer service mentioned that they had a similar experience. It should be known that we are trying to assist, not complicate and convolute.   Since we, unfortunately, weren’t able to hold a conversation with you, we have two options:   1) Olympia will keep your initial deposit of $1,332.73 and allow you to have another company come to our warehouse       to collect and relocate your shipment. (We will have to come to an agreement on dates.)   2)  We discuss increase in cost and see if any adjustments to the revised price can be made and then continue with the      delivery.   We won’t be able to honor the start of the delivery spread (12/28/15) until we come to some sort of resolution. I look forward to hearing back.   (Please ‘Reply All’ when responding.) Thanks,   We regret that the customer felt the need to file a complaint with the Revdex.com.  We trust that the above explanations enable them to better understand our position on the matters.

Initial Business Response /* (1000, 5, 2015/09/16) */
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
Checking Inventory at Time of Delivery: We...

understand that the delivery time can be very stressful and chaotic. However, when the movers are rushing to bring furniture and boxes into residence, they still need the customer to sign the documents which is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count for boxes. It may not be the easiest task to complete and that is why the customer has 9 months to file a claim. Damages can later be documented by supporting pictures. At all times, such movers behavior should and must be immediately reported to main office even if by leaving a message after hours.
Driver: We regret the customer had to sustain such unacceptable behavior of our foreman and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
Loss/Damage: We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer was sent login information on 09/16/15 in order to file a claim online. The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations.
For further assistance with filing claim the customer may contact CSI directly at [redacted] or via email at [email protected]. Please provide Claim ID [redacted] when contacting CSI.
Initial Consumer Rebuttal /* (2000, 12, 2015/10/02) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
We had to go pick up the box at someone's house but we got it in the end and all is well.

Company move me from Chicago to Dallas
They could not put my wall unit back together,
I was told to hire a handyman and would be reimbursed there was also several items broken. Customers service line is always busy and will not return my phone calls when I spoke to my sales person he promised a Email for the claim form and 200 for handyman charge. All this took place on Thursday. Today is Tuesday still no email or reimbursement. People don't have money to be rip off by these companies. The move cost me over nine thousand dollars and not all my calls are being avoided
I would never hire a moving company again

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.  Loss/Damage:  It sounds like there has been a huge...

miscommunication about how to proceed after damages.  We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law.  The customer was sent login information in order to file a claim online and up to date no claim has been received.  The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint.  All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claims the customer may contact CSI directly at [redacted] or via email at [redacted].  Please provide Claim ID [redacted] when contacting CSI. We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter.

I tell you, from the initial conversation with Patrick, to the unpacking at the destination, my experience with Olympia Moving was of thie highest level of professionalism. I had planned to drive all my belongings myself on this one-way move, just to make sure everything was going to be ok. Olympia offered me a fee I could not resist, and I did it! Boy am I glad I did...was able to enjoy more time in Chicago, with Olympia handing this move for me.

I hired Olympia Move & Storage Inc. to conduct a move for me, and they broke my TV which I just purchased within the last six-months. I paid for over night storage, and I'm pretty sure they loaded multiply jobs on the same truck, and someone was uncertain as to what the item was and stacked something on top of if. I paid extra for it to be unloaded, and didn't like customer service received with the quote of $175 without even knowing the true cost of my 4K Flat screen TV.

Complaint: [redacted]
I am rejecting this response because:
 
I am rejecting the response as I do not see the business undertaking any responsibility for the negligence on handling our goods during and after pick up. They elude to fine print a number of times however do not reason how working professionals are expected to accomodate lack of communication! After all, we all work for a living and it should not be the responsibility of the customer after paying an agred upon fee to keep calling to (1) make sure their expensive stuff is well taken care of (2) determine a date when the stuff will be delivered. A 5-10 business day window is not an acceptable response especially when one has moved miles for their jobs. 
Next, Olympia does not adequately or satisfactorily respond to why we were questioned and literally harrassed to edit our rating in yelp to award a non performing business a high rating than one star. Neither does Olympia answer that upon one of our calls we specifically heard the driver consenting to driving right away to deliver our stuff but the dispatch person asked to keep the phone downa nd called up in 10 minutes refusing to commit to a delivery date. Clearly, the dispatch person first made sure they have more job orders that side to render their services economical and make more money. 
I acknowledge the receipt of notice to file a claim. I understand the claim will be revieiwed by a third party. However, it is astonishing that a business projects itself to be a "best business" by quoting the number of claims it has settled. The number of claims "settled" is not what a business should seek pride in. What explains a "best business" if there are insignificant number of claims in a year. We are working professionals, due to the mishandling and non delivery of Olympia our move has been a very emotionally diturbing move. We are trying to recoupe from the disappointment and as soon as able we will be filing the complaint. We want to come to terms with this unfortunate incident and do not look forward to any response from Olympia and just want our claim to be settled fairly so we can move past this. 
 
I trust Revdex.com to be fair in its dealing and am happy there is a forum that listens to consumer complaints. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/01/08) */
First we would like to apologize for any inconvenience the customer may have experienced during their move. It is never our intention for our customers to be less than satisfied with our services.
On [redacted] 2013 and as a gesture...

of good faith, Mr. [redacted] was offered $100.00 compensation, he accepted offer on [redacted] 2013 (7:07pm). Release form was emailed for agreed compensation amount to Mr. [redacted] on [redacted] 2013 to be signed, dated and returned to Olympia Moving & Storage by [redacted] 2013. As of today, [redacted] 2014, Olympia Moving & Storage has not received signed release form originally emailed to Mr. [redacted] on August 12, 2013. Although claim/offer was closed on [redacted] 2013(No Response from Customer), Olympia Moving & Storage is willing to extend return date of release form to [redacted] 2014 and original offer of $100.00. If you have any questions or additional information is needed, please call (XXX)XXX-XXXX [redacted]
*Please see attached email correspondence and copy of Mr. [redacted]'s release form, [redacted]
Thanks You,
Olympia Moving & Storage

Final Consumer Response /* (3000, 7, 2014/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want their $100. Whatever was emailed to me was signed and sent back to the person who sent the email. I also followed up with the phone call and left the message with that employee. Like I said this company and its employees are dishonest in their business practices. There are other complaints against this company which I should have checked before I hired them. All the [redacted].[redacted]

Final Business Response /* (4000, 9, 2014/01/10) */
As stated in our previous response, Olympia Moving & Storage will honor original compensation offer of $100.00 through [redacted] 2014. Please note claim was opened with Olympia Moving in August of 2013, we were informed of Revdex.com complaint on [redacted] 2014 - this is first response we have had from [redacted] since [redacted] Release form was also resent to [redacted] on September 11, 2013 (11:57am) via email. Again, we'll honor original compensation offer and request Revdex.com to close complaint as we are seeking to resolve as soon as signed release is received from [redacted]. Original release form will be forwarded to [redacted] shortly. If you have any questions or additional information is needed, please call (XXX)XXX-XXXX [redacted]
RELEASE FORM HAS BEEN FORWARDED TO [redacted] VIA EMAIL.
Thank You,
Olympia Moving

Great job will use again

Overall a professional group of guys working hard to get things done. They arrived on time and took everything out carefully. I would just maybe would of liked better packing for my glass mirror dresser top. Otherwise, well done!

The moving is good, but it's kind of expensive.

TOOK 42 DAYS TO RECEIVE STUFF! If zero stars would possible, they would get it. Most important part of this rating is due to their terrible customer service. No one ever seems to answer their phone. I get someone to pick up approximately every two days. They promise updates after updates, but they never seem to come.

Other reasons why I HIGHLY DO NOT RECOMMEND THIS COMPANY:
Background: moving cross country from mid-west to west coast.
1. Quote was not accurate, sales person said would call for a more accurate update, but never did
2. Did not receive the adequate 24 hour notice of pick up (called after 5:30PM notifying they would arrive next day between 11-1 only to arrive at 3PM)
3. Pick up crew was extremely unprofessional - talking about how they were up all night, had no sleep and were hungover
4. was never notified the 1-21 business days would start once I provided address
5. IT TOOK 42 DAYS TO OBTAIN MY STUFF - this was over one week past the 21 business days

I can't express to you enough how unhelpful this company has been. They did wave my outstanding balance of approx. $450 and I can claim more money back. Don't use this Company unless you want to wait a month and a half to get your stuff and be left in the dark for the majority of that time.

NEVER AGAIN, The guys were nice however, I wouldn't be surprised if they had a bet going to see who could damage the most things. They put deep gashes in the walls at both houses, Dented in the fridge, smashed and exposed dryer power cord, and broke outside lighting. The broken lighting and power cord was pushed to the side in an attempt to hide them. When given the bill we were told the price we were given wasn't what we would pay. They brought an extra guy so we would be charged more. When I brought up the gashes in the wall I was told I am lucky the brought the items in the house typically if they think it won't fit they will leave furniture outside and leave (not one guy of four had a tape measure.) I think I would have been better off hiring my drunk neighbor and the kid that beats up my mailbox. Do yourself a favor and find ANYONE ELSE.

Initial Business Response /* (1000, 5, 2015/10/08) */
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
Increase in price: The customer can include...

this overcharge complaint when they file their claim with CSI, our 3rd party claims company. The customers can supply all their shipping documents and any substantiating evidence they may have to CSI and the adjuster who gets assigned to the claim will conduct an investigation into all the customer's complaints. If we have inadvertently overcharged the customer we will refund any overages immediately; but this must only be determined through the claims process.
Loss/Damage: The customer states that they have experienced much loss and damage. We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer was sent login information on 10/06/15 in order to file a claim online and up to date no claim has been received. The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations. No compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSI. You may contact CSI directly for further assistance [redacted] or online at [redacted].org.
We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter.

Initial Business Response /* (1000, 6, 2015/08/31) */
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
Behavior: We regret the customer had to sustain...

such unacceptable behavior of our foreman and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
Damages: We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer was sent login information in order to file a claim online and up to date no claim has been received. Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claim the customer may contact CSI directly at XXX-XXX-XXXX or via email at [redacted]@CSIPros.org. Please provide Claim ID XXXXX when contacting CSI.
We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter.

Initial Business Response /* (1000, 6, 2015/08/03) */
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
The customer's original price was quoted based...

upon the customer stating that their storage unit was less than 25% full; therefore we estimated it to be the minimum weight of 2,000 lbs @ $0.71 per lb totaling $1,420.00 (with any additional weight over the 2,000 lbs. being at the rate of $0.78 per lb.) However, upon arrival to the origin the customer's shipment weighed more than what we had thought/took additional volume in the truck resulting in an increase in weight by almost an additional 994 lbs. In addition the customer's shipment required packing and materials totaling $475. The price for the move increased to $2,670.32.
The customer did not reach out to us before filing this complaint to communicate their concerns to us. However, due to the fact that we appreciate the customer's patronage, in the interest of resolving the customer's complaints, Olympia waived the balance due for the move in the amount of $1,110.32.
We regret that the customer felt that they could not reach out to us instead of filing a complaint. We trust that the above explanations enable them to better understand our position on these matters.

Initial Business Response /* (1000, 5, 2015/10/23) */
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
Shuttle: It is not up to the customer, our...

office, or the crew to determine if the truck will be able to access the origin or destination safely. It is the sole decision of the driver because ultimately, it is the driver who is going to be held responsible for the safety of the crew, the goods, the truck and its surroundings. If the driver is not comfortable with driving to an area they have the right to determine if there is a need for a shuttle. If the driver causes damages because they tried to fit when there is not enough space to pass through, or if the driver gets the truck stuck and cannot get out after the delivery it can be such a disaster. Customers do not understand how much of an inconvenience it is to unexpectedly have to provide the shuttle service. It takes up much time from the movers who are already getting yelled at by customers due to not being able to meet their exact scheduling needs. It requires money to rent a truck, wages for the crew while they are waiting on getting the truck, fuel from and back to the rental company etc. The worse is that the movers have to do double the work! The must unload from the tractor trailer onto the truck then drive to the destination and unload into the residence; then repeat as necessary. The fee for a shuttle barely covers the wages for the crew during this time. So, please understand that a shuttle is not a pleasant service to have to provide especially when our movers are being pushed so hard to accommodate our customers' schedules and still be compliant with DOT regulations.
However, as a customer courtesy we would like to offer the customer compensation in the amount of $100.00.
On 10/23/15 we sent the customer a settlement offer via her email. If the customer agrees that this is satisfactory resolution to her complaint she must please follow the directions and return to us. We will then issue her a check. It is hoped that the customer realizes this is not mandatory and we are reaching out to her.
We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/10/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer of $100.00. The only email I received on 10/23/15 was from the Revdex.com. If an email was sent directly from Olympia, that has not been received.
BTW the driver never suggested a shuttle. He was to busy yelling and screaming at me and it was difficult to have a decent conversation with him. I as the customer never yelled at him, he was doing the yelling!! Please train your drivers on how to communicate to customers when and if a shuttle is needed.
I am glad this is being resolved.

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