Olympus Property

In response to the complaint:   Ms [redacted] did give her notice to move out of apartment [redacted].  We tried to keep Ms. [redacted] in her apartment but she made the decision to move out at the end of her lease term.  We did discuss all options for renewing, extending...

the lease and the cost of staying longer than the current lease term she was in.  During the discussing we did explain that extending the lease would increase the rate and add “month to month” fees which were close the $1900 she mentioned.    Ms [redacted] was not charged this amount because she moved out on the date discussed and in her written notice per the lease contract.   She was sent the final account on July 17th via email.  This notice had the final account balance which was only the final utilities (less than $60).  This can be resent to Ms [redacted] if should would like to email or contact our leasing office.   Thank you for the opportunity to reply and hope that Ms [redacted] is enjoying her new home.

This complaint has been sent over to the Property Manager and Regional Manager.  They will contact [redacted] with a response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
However, I do not have 100% trust that the property management will truly resolve the issue because my experience so far is that I am told one thing but nothing happens. I sent the property manager an email regarding on the ongoing issue there was no response.  I went to the office a couple of days later and was told she has not seen the email but will handle and respond back – nothing.  Also, Sunday (July 23rd) at 3:30am I called the courtesy officer and left a message for the office to call – no response. The Courtesy Officers are wonderful. They have responded to each of the calls.  One officers told us that he was going to talk with property management.  What stands out to me the most is that they believe us and management does not.   Also, last night, July 25th the noise, on a scale of 1-10, was a 10 - jumping up down on the floor, someone running and jumping on the floor. I tried calling for the courtesy officer but I could reach anyone because phone would ring several times and then go into fax mode. Normally when you call after hours the communication system answers and you choose who you need.  I tried calling several times with the same problem.  Things finally stopped at 2am.   In no way should any resident is the community be subject to this that of behavior from a neighbor and management does nothing.  As stated in my complaint, your company charges a lot money to lease an apartment ($1,200 - $1700) and the expectation of the residents and office staff should be at a higher standard than what it is now.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]a

Complaint: [redacted]
I am rejecting this response because:No information given
Regards,
[redacted]

tionComplaint: [redacted]
I am rejecting this response because the manager did not tell the full conversation about the moving.  I asked the manager regarding moving to another apartment on the third level. She said that would be find but it will a lot more expensive.  That is why I said no.  I am open to moving but not if is going to be two to four hundred dollars more.  As I stated in my complaint moving to a third level is find at the same lease payment.  I would be willing pay $100 - $150 more but no higher. I was also told if the situation continues the person would be given a move notice or an option to transfer to a different apartment.  Move her to a first floor apartment.I am not trying to be difficult but my family and I one who are being inconvenience.  As far her having two children does not excuse her disrespect.  She tries to settle everything down at 10pm is not true.  If you talk to courtesy officers we have had to call at 12am, 2am, and 3am morning to ask her to please stop.      
Regards,
[redacted]s

I spoke to Ms. [redacted] and explained the difference between them owing us money and a deposit.  This was the biggest issue was they thought we were illegally holding their funds but simply had their deposit.  They have been given all pertinent information and she no longer has a complaint....

I sincerely apologize for the confusion in regards to the deposits paid to Legends at Ridgeview Ranch, I hope after our meeting on 3/9/2018 there is clarification on this subject. As discussed on 2/4/15 the check in the amount of $60.00 was entered on your account however only $25.00 of this amount...

was applied to a deposit the remainder of this check which was $35.00 was applied as a rent credit which was used when paying rent on 3/1/2015 the true rental amount due was $791.28 the amount drafted from your account was $756.28 due to the credit from the amount paid for the deposit. On 9/1/2017 an inquiry about a lost remote was made to the office they let you know they would add the amount for the replacement to the ledger so the payment could be paid online. We charge $10.00 for a remote fee and $50.00 for the deposit. The only amount charged and paid on the account was the $10.00 remote fee. I have attached a copy of the ledger discussed for your reference on these charges. I do apologize that you were given false information on the deposit amounts that would be charged to your account and refunded upon move out however the deposits discussed where never charged as shown. When the move out was processed and charges were added to the account the $25.00 deposit we have on hand was applied to the charges leaving a balance owed. If there is anything we can do for you please do not hesitate to let us know.

This complaint ahs been sent over to the Property Manager and Regional Manager for review.  They will respond to [redacted] with a resolution.

Since our last conversation I have spoken with Ms. [redacted]s regarding the noise issue. We have come to a mutual agreement which will allow her to transfer to a new apartment in another area of the property. Ms. [redacted]s was provide with two options and she has made her decision.   In addition, Ms. [redacted]s has agreed to be responsible for all moving costs associated with the move including but not limited to all  fees associated with her electric provider, cable provider  and internet  service.   In a good faith effort  to Ms. [redacted] at Shadowlake will transfer her current pet and apartment deposits on file to their  new apartment home.  The new apartment which requires a $250 pet deposit and $225 security deposit will not be required. We have tentatively set a new move date of 9/1/2017.  I hope this information assists in the conclusion of  your investigation into this matter. Please advise us of any additional information needed.

Unfortunately our records do not match that of Mr. [redacted].  Our records show Mr. [redacted] contacted the office on May 5th extremely upset about a late fee notice he received.  This notice also had the month to month fee he refers to in his comments.  We did go through our phone records and did not see missed calls or messages from him.    There was a letter sent regarding his lease expiration and renewal options in March of this year. (See attached)  This letter is a standard letter given to all of our residents who have leases expiring.  This letter stated that all residents have to give 60 day notice of intent to move out in writing.  The lease contract also says this.  The notice was not received in writing as Mr [redacted] has mentioned in his statements.   The property did not charge additional fees and charges mentioned in his first statement.  We require all residents to give a 60 days’ notice in writing.  This has nothing to do with race or ethnicity.   This account has been turned over to a third party.  He can contact them to dispute any charges he feels are not accurate.

Upon on review of  [redacted]’s account and through researching his notice and move out details, it was determined that [redacted] was approved for an early term moveout without being charged a penalty fee.  The fees have been reversed and the account has been adjusted to reflect the true...

balance owed. I personally spoke with [redacted] and emailed him a copy of the final statement. We sincerely apologize for the error and will follow up with our collection company asap to have the account corrected.

I have sent this over to the property manager and regional manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mrs. [redacted] leased with us back in June of 2016.  She had several move in dates in mind, however leased for a move in date of 8/10/2016.  She did in fact request to move in sooner, however we denied that request knowing that the apartment was previously vacated and given back to us in our...

possession as of 8/3/2016.  We would have never been able to turn this unit to be in tip top shape for her to move into.  She did insist she wanted to move in sooner, unfortunately again we denied that request.  She came in on that Sunday to pick up keys and at that time our team informed her that the apartment was not ready.  It was being painted and we were attempting to get it ready as soon as possible for an earlier move in date.  She said that she did not mind that the paint was being finished and the cleaners where there to do the full clean.  Mrs. [redacted] lease does not start until the 10th of August.  We allowed her to put her belongings in her garage so she was not having to deal with the inconvenience of her movers.  I don’t like to place blame on anything and am always apt to take responsibility for our actions and wrong doings, however we have stayed in communication with this resident and her appliances have been working from day one.  Unfortunately the updated appliances that were ordered for the apartment were on back order and had no control over getting these new ones in at a specific date. They are currently installed and have been.  We also had her apartment re-cleaned to her standards as well prior to her moving all of her belongings into her apartment.  There was no compensation presented as there was no fault on behalf of my team that declared compensation for the fact that she wanted to move in sooner and after pressing to get her moved in sooner she was still not happy.  We will not be compensating this resident for any days as by the 10th the entire apartment was completed minus the brand new updated appliances, however were communicated to her that they were on back order.    Thank you,        [redacted] Business Manager, [redacted]

The below mentioned resident was originally charged a late fee and an NSF fee for being late on rent and the check not clearing.  We graciously waived the late fee but the resident wanted the NSF fee waived as well.  He then challenged the lease and claimed he was not on a...

lease.  His original lease term had expired in the summer of 2016 but our lease, a standard Texas Apartment Association lease, clearly states that once your lease expires, you will automatically convert to a month-to-month lease agreement until either party gives a 60 notice in writing.  We’ve never received any termination notice from Mr. [redacted].  We did inform him that he could continue to reside at Arborstone if he paid the NSF fee and any additional late fees that would be assessed as the rent for March had not been paid.    We will continue to work with Mr. [redacted] to get this cleared up.      Best regards,

Complaint: [redacted]
I am rejecting this response because:My attorney is now disputing unreasonable charges for what they call "damages".Regards,
[redacted]

Thank you for your letter alerting us to the problem you have received regarding Ms. [redacted]’s complaint.  I am sorry Ms. [redacted]s have been subjected to such a frustrating series of events. We pride ourselves on responding to our customer’s concerns very quickly and have done so to minimize her frustrations. Ms. [redacted]s came into the office and complained of the noise, jumping and running above her apartment home. We have responded each time with the resident. I have offered to relocate Ms. [redacted]s to a different area, however we cannot guarantee she will not have the same issues unless she moves to a 3rd floor apartment.  Last time I spoke with Ms. [redacted]s transferring was not an option she wanted to consider. Olympus Property’s Community Policy regarding noise states the following: Noise Control: All Olympus Property Communities living requires each resident to consider his/her neighbors. Excessive noise and loud music in apartments, breezeways, or other outside areas cannot be permitted at any time. Enjoy yourself but do not disturb your neighbors. The hours from 10:00 p.m. to 8:00 a.m. are sleeping hours when any noise may be disturbing to other residents.     A lot of our residents work at night and night hours are day hours for them. As stated in her letter Ms. [redacted]s came in and we have been in contact with the resident regarding her concerns. I have personally spoken with our resident and have informed her of possible consequences should the noise continue. She has  extended  her own apologies for the inconvenience this problem has caused. She has 2 small children and she tries to get situated between 7pm and 10 pm when she comes home from work. At the present time I am not sure of any other options for Ms. [redacted]s.

Thank you for providing the information below.  [redacted] contacted our corporate office on Monday and spoke with [redacted] in our office.  I also left [redacted] a message earlier today to contact me.   According to our third party rent collections agency, we first received notification of...

the fraud on 5/30/2017, the consumer advised she has lived in her home for four years and this debt does not belong to her. They completed the necessary steps to the process, and forwarded the consumers fraud packet to The Davis.   Ms. [redacted] was notified that our client advised to continue with collection efforts, and she mentioned she was going to call corporate before paying account. Because this account was in dispute, we are required to cease collection efforts until dispute is resolved or the consumer mentions she no longer disputes. At a later date she advised she no longer disputes, and wanted our department to call the property to adjust the account balance down to $1700.00, and was not willing to settle because she wanted it to reflect on her credit report as paid in full. When another representative discussed this account with me, I advised to ask the consumer what she was disputing and we would contact the property for additional validation; however, she was not disputing the balance. Because the property already advised this is not fraud, we did not send the request for a balance adjustment. In reviewing the documents provided by the onsite team, and also reaching out to Rent Debt, our 3rd party collections agency, the onsite team confirmed via the driver license provided by [redacted] matched the physical description of the person the onsite team interacted with throughout the lease term at The Davis.   Currently, Ms. [redacted] owes the property for damages in her apartment home.