Mr***,Your account was in a severely past due status on 3/19/which made your debt days past dueYour account then went to a pending charge off status on 4/21/and was days past dueThe final status was charge-off status on 5/20/and your debt was days past due Statements were mailed to you each month notifying you of the past due debt and on each statement there is a disclaimer (please see below) Your debt was eligible for collections once it reached charge-off statusWe also ontacted [redacted] on your behalf on 6/17/and the chapter responded and states you are responsible for the debtOmegaFi is the third party billing service and we bill on the chapter's behalfWe are not authorized to make adjustments to your account without the chapter's consentThe chapter made the decision to turn your debt over to collections and you may speak with the chapter directly regarding your debtOur contact at the chapter is [redacted] , Treasurer; and he can be reached at ###-###-####.ATTENTION [redacted] ***: As of the date of this statement, we have not yet received your paymentThe Previous Balance of $is now considered PAST DUEIn accordance with the Fair Debt Collection Practices Act we must notify you: Omega Financial, Incis attempting to collect a debt from you, and any information obtained will be used for that purposeUnless you dispute the validity of the debt or any portion thereof within thirty days after receipt of this letter, we will assume that the debt is validIf you notify Omega Financial, Incin writing within thirty days from your receipt of this letter that you dispute the debt or any portion thereof or if you request information concerning the creditor, we will obtain verification of the debt and mail a copy to youIf payment has already been sent, please disregard this noticeThank You.ATTENTION [redacted] ***: You are hereby notified that your account is now SEVERELY PAST DUEPlease remit at least $today to avoid further action on your accountThe remaining balance is due as indicated aboveOn a prior statement you were notified that in accordance with the Fair Debt Collection Practices Act: Omega Financial, Incis attempting to collect a debt from you, and any information obtained will be used for that purposeIf payment has already been sent, please disregard this noticeThank You.ATTENTION [redacted] ***: You are hereby notified that your account is now PENDING CHARGE-OFFPlease remit at least $immediately (the remaining balance is due as indicated above) to avoid further action on your accountFailure to do so may result in your account being referred to a commissioned collection agencyOn at least two prior occasions, you have been notified that in accordance with the Fair Debt Collection Practices Act: Omega Financial, Incis attempting to collect a debt from you, and any information obtained will be used for that purpose Thank you for your prompt attention to this matter.ATTENTION [redacted] ***: You are hereby notified that your account is now being considered for our final collection process, CHARGE OFF Please remit at least $immediately (the remaining balance is due as indicated above)Failure to do so may result in your account being referred to a commissioned collection agencyIf this happens, your credit rating may be affected for the next seven yearsOn at least three prior occasions, you have been notified that in accordance with the Fair Debt Collection Practices Act: Omega Financial, Incis attempting to collect a debt from you, and any information obtained will be used for that purposeThank you for your prompt attention to this matter
We have removed your contact information from [redacted] 's accountYour email address was requested by [redacted] for notification purposes when the correspondence was opened to the chapter on your behalfWe did not have this information on file until it was provided by you for notification purposes regarding the dispute for the charges on [redacted] 's accountSarah reached out to the chapter again yesterdayThe chapter responded to her correspondence today and states that [redacted] was still enrolled in school during Spring and if [redacted] is able to provide documentation to the chapter showing he was not enrolled in school in 2013, the charges will be reversedThe chapter will also speak with the E board at the next chapter meeting and find out if/why [redacted] was released from the chapter [redacted] may contact the chapter directly to discuss the his enrollmentOur contact is [redacted] , VP of Finance, and he can be reached at ###-###-#### of via email at [redacted]
Ms [redacted] was notified of her past due debt multiple times by mailing of statement for her OemgaFi accountThese statements were sent to the address we have on file which is [redacted] ***OmegaFi is the billing service on behalf of Kappa Delta at East Carolina UniversityThe chapter made the decision to turn Ms [redacted] debt over to collectionsAs stated before, multiple statements were sent to her address notifying her that she was in past due status, severely past due status, and charge-off status and that she could be turned over to a collection agencyA copy of these statements can be provided upon request to herContact was not made with OmegaFi regarding her debt until after it was turned over for collection
***,OmegaFi is the third party billing service and we are not authorized to make adjustments to member's accounts without the chapter's consentWe have reached out to the chapter on your behalf on several occasions to try to resolve the issue with no response from the chapterI contacted the account manager for the chapter and she did speak with [redacted] with Sigma Pi at [redacted] State University- [redacted] today [redacted] is requesting that you provide proof that you did graduate and once the documentation has been provided, the account can be adjustedPlease send your documentation to me at [redacted] at your earliest convenience so the issue can be resolvedWe will forward your information to the chapterThank you, [redacted] , Member Services Specialist
Unsanitary, disgusting, not clean, spot on sheet not sure what it wasEverything was beyond filthyI am in fear of getting bugs from the placeI have pictures
Thank you for contacting usOmegaFi is the third party billing serviceWe bill on behalf of the [redacted] - [redacted] OmegaFi is not authorized to make any adjustments to a member's account without the chapter's consentOmegaFi has previously contacted the chapter on your behalf on two previous occasionsThe previous dates were on 4/15/and 4/17/The chapter responded to each correspondence regarding the charges on your account and the chapter states that no adjustments should be made on your account and that you are responsible for the chargesOmegaFi contacted the chapter again today on your behalf and are waiting for a response from the chapter on how to proceed with the charges on your accountToday, you spoke with [redacted] who is the account manager for the chapterYou may contact the chapter directly regarding the charges on your accountOur contact is [redacted] ***, Chief AdminOfficer; and she can be reached at [redacted] ***
Mr [redacted] ,OmegaFi is the third party billing service and we bill on behalf of the chapterWe have documentation on [redacted] 's account when you contacted us on 10/20/disputing the balance on his accountWe opened communication to the chapter on that day as well as on 11/5/and again on 11/24/requesting a responseThe chapter has not responded to our communication as of todayWe are not authorized to make adjustments to member's accounts without the chapter's consentWe have asked the chapter to respond promptly to our communication so that this issue can be resolved between [redacted] and the chapter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.surley you can put a time limit on this crazinessThe least you can do is close the account if you have not heard from the chapter!
Regards,
*** ***
I have just reviewed your account and the chapter has given us authorization to reverse the charges on your accountYour account will reflect a zero balance at posting tonight and you will
receive one last statement that as a receipt showing that you have a zero balance on your
account.OmegaFi
is the third party billing service on behalf of the chapter and we could not make any changes until the chapter notified usThe collection notice that was on your statement is a computer generated message that appears on a statement once a member's balance is in a past due statusOmegaFi does not report to a collection agency unless the chapter makes the decision to turn a member over to collectionsThe chapter has also marked you as inactive so you will not receive any further charges
Unsanitary, disgusting, not clean, spot on sheet not sure what it wasEverything was beyond filthyI am in fear of getting bugs from the placeI have pictures
OmegaFi is the third party billing service and we bill on behalf of Alpha Gamma Delta at Washington State UniversityI do not see any documentation on ***'s account in regards to you or *** contacting us previouslyI will open communication to the chapter today on your behalf regarding the
balance on her accountOmegaFi is not authorized to to make adjustments/changes to member's accounts without the chapter's consentYou will receive notification via your email address once the chapter responds to us
Ms***,
OmegaFi is the third party billing service for the Kappa Delta - Alpha Rho House CorporationAs the third party billing service, OmegaFi must receive approval from our clients in order to adjust member accounts/recordsOmegaFi did obtain permission from the
Alpha Rho Chapter and House corporation to remove the balance in disputePer my phone conversation with you today, OmegaFi will mail an updated statement for your records to the mailing address I verified during our conversation.
Please let me know if you have any questions or if I may be of further assistance
Thank you,
*** ***
OmegaFi
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You are incorrect about enrolling my email for the purpose of account status update, please see attachment emails which are clearly marketing email blast out to a wide cast group of recipients; the emails have nothing to do with my account status, the emails are clearly spam which I did not agree or authorize
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for your responseWe will forward the information you provided to the chapterAs stated before, OmegaFi is not authorized to make changes to member's accounts without the consent of the chapterWe are also still waiting on a response from the chapter from our recent correspondence that was made on your behalf on 9/1/
We have opened an issue on your behalf to the chapter regarding your collection balance. OemgaFi is the third party billing service and we bill on behalf the chapter. We are not authorized to make changes without the chapter's consent as it was their decision to turn your account over to collections. [redacted] is no longer the treasurer with the chapter. The new treasurer is [redacted] and we have reached out to her on your behalf on 9/12/14. At this time, we are waiting for a response from the chapter before any adjustments can be made to your account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The business has followed up with me and they were able to resolve this issue for me in a very timely manner and I am satisfied with the outcome.
Regards,
[redacted]
Thank you for contacting us. OmegaFi is the third party billing service. We bill on behalf of the [redacted] - [redacted] OmegaFi is not authorized to make any adjustments to a member's account without the chapter's consent. OmegaFi has previously...
contacted the chapter on your behalf on two previous occasions. The previous dates were on 4/15/15 and 4/17/15. The chapter responded to each correspondence regarding the charges on your account and the chapter states that no adjustments should be made on your account and that you are responsible for the charges. OmegaFi contacted the chapter again today on your behalf and are waiting for a response from the chapter on how to proceed with the charges on your account. Today, you spoke with [redacted] who is the account manager for the chapter. You may contact the chapter directly regarding the charges on your account. Our contact is [redacted], Chief Admin. Officer; and she can be reached at [redacted].
[redacted],OmegaFi is the third party billing service and we are not authorized to make adjustments to member's accounts without the chapter's consent. We have reached out to the chapter on your behalf on several occasions to try to resolve the issue with no response from the...
chapter. I contacted the account manager for the chapter and she did speak with [redacted] with Sigma Pi at [redacted] State University-[redacted] today. [redacted] is requesting that you provide proof that you did graduate and once the documentation has been provided, the account can be adjusted. Please send your documentation to me at [redacted] at your earliest convenience so the issue can be resolved. We will forward your information to the chapter. Thank you,[redacted], Member Services Specialist
Mr***,Your account was in a severely past due status on 3/19/which made your debt days past dueYour account then went to a pending charge off status on 4/21/and was days past dueThe final status was charge-off status on 5/20/and your debt was days past due Statements were mailed to you each month notifying you of the past due debt and on each statement there is a disclaimer (please see below) Your debt was eligible for collections once it reached charge-off statusWe also ontacted [redacted] on your behalf on 6/17/and the chapter responded and states you are responsible for the debtOmegaFi is the third party billing service and we bill on the chapter's behalfWe are not authorized to make adjustments to your account without the chapter's consentThe chapter made the decision to turn your debt over to collections and you may speak with the chapter directly regarding your debtOur contact at the chapter is [redacted] , Treasurer; and he can be reached at ###-###-####.ATTENTION [redacted] ***: As of the date of this statement, we have not yet received your paymentThe Previous Balance of $is now considered PAST DUEIn accordance with the Fair Debt Collection Practices Act we must notify you: Omega Financial, Incis attempting to collect a debt from you, and any information obtained will be used for that purposeUnless you dispute the validity of the debt or any portion thereof within thirty days after receipt of this letter, we will assume that the debt is validIf you notify Omega Financial, Incin writing within thirty days from your receipt of this letter that you dispute the debt or any portion thereof or if you request information concerning the creditor, we will obtain verification of the debt and mail a copy to youIf payment has already been sent, please disregard this noticeThank You.ATTENTION [redacted] ***: You are hereby notified that your account is now SEVERELY PAST DUEPlease remit at least $today to avoid further action on your accountThe remaining balance is due as indicated aboveOn a prior statement you were notified that in accordance with the Fair Debt Collection Practices Act: Omega Financial, Incis attempting to collect a debt from you, and any information obtained will be used for that purposeIf payment has already been sent, please disregard this noticeThank You.ATTENTION [redacted] ***: You are hereby notified that your account is now PENDING CHARGE-OFFPlease remit at least $immediately (the remaining balance is due as indicated above) to avoid further action on your accountFailure to do so may result in your account being referred to a commissioned collection agencyOn at least two prior occasions, you have been notified that in accordance with the Fair Debt Collection Practices Act: Omega Financial, Incis attempting to collect a debt from you, and any information obtained will be used for that purpose Thank you for your prompt attention to this matter.ATTENTION [redacted] ***: You are hereby notified that your account is now being considered for our final collection process, CHARGE OFF Please remit at least $immediately (the remaining balance is due as indicated above)Failure to do so may result in your account being referred to a commissioned collection agencyIf this happens, your credit rating may be affected for the next seven yearsOn at least three prior occasions, you have been notified that in accordance with the Fair Debt Collection Practices Act: Omega Financial, Incis attempting to collect a debt from you, and any information obtained will be used for that purposeThank you for your prompt attention to this matter
We have removed your contact information from [redacted] 's accountYour email address was requested by [redacted] for notification purposes when the correspondence was opened to the chapter on your behalfWe did not have this information on file until it was provided by you for notification purposes regarding the dispute for the charges on [redacted] 's accountSarah reached out to the chapter again yesterdayThe chapter responded to her correspondence today and states that [redacted] was still enrolled in school during Spring and if [redacted] is able to provide documentation to the chapter showing he was not enrolled in school in 2013, the charges will be reversedThe chapter will also speak with the E board at the next chapter meeting and find out if/why [redacted] was released from the chapter [redacted] may contact the chapter directly to discuss the his enrollmentOur contact is [redacted] , VP of Finance, and he can be reached at ###-###-#### of via email at [redacted]
Ms [redacted] was notified of her past due debt multiple times by mailing of statement for her OemgaFi accountThese statements were sent to the address we have on file which is [redacted] ***OmegaFi is the billing service on behalf of Kappa Delta at East Carolina UniversityThe chapter made the decision to turn Ms [redacted] debt over to collectionsAs stated before, multiple statements were sent to her address notifying her that she was in past due status, severely past due status, and charge-off status and that she could be turned over to a collection agencyA copy of these statements can be provided upon request to herContact was not made with OmegaFi regarding her debt until after it was turned over for collection
***,OmegaFi is the third party billing service and we are not authorized to make adjustments to member's accounts without the chapter's consentWe have reached out to the chapter on your behalf on several occasions to try to resolve the issue with no response from the chapterI contacted the account manager for the chapter and she did speak with [redacted] with Sigma Pi at [redacted] State University- [redacted] today [redacted] is requesting that you provide proof that you did graduate and once the documentation has been provided, the account can be adjustedPlease send your documentation to me at [redacted] at your earliest convenience so the issue can be resolvedWe will forward your information to the chapterThank you, [redacted] , Member Services Specialist
Unsanitary, disgusting, not clean, spot on sheet not sure what it wasEverything was beyond filthyI am in fear of getting bugs from the placeI have pictures
Thank you for contacting usOmegaFi is the third party billing serviceWe bill on behalf of the [redacted] - [redacted] OmegaFi is not authorized to make any adjustments to a member's account without the chapter's consentOmegaFi has previously contacted the chapter on your behalf on two previous occasionsThe previous dates were on 4/15/and 4/17/The chapter responded to each correspondence regarding the charges on your account and the chapter states that no adjustments should be made on your account and that you are responsible for the chargesOmegaFi contacted the chapter again today on your behalf and are waiting for a response from the chapter on how to proceed with the charges on your accountToday, you spoke with [redacted] who is the account manager for the chapterYou may contact the chapter directly regarding the charges on your accountOur contact is [redacted] ***, Chief AdminOfficer; and she can be reached at [redacted] ***
Mr [redacted] ,OmegaFi is the third party billing service and we bill on behalf of the chapterWe have documentation on [redacted] 's account when you contacted us on 10/20/disputing the balance on his accountWe opened communication to the chapter on that day as well as on 11/5/and again on 11/24/requesting a responseThe chapter has not responded to our communication as of todayWe are not authorized to make adjustments to member's accounts without the chapter's consentWe have asked the chapter to respond promptly to our communication so that this issue can be resolved between [redacted] and the chapter
We have spoken with Mr*** and are researching the issueWe will be in contact with Mr*** within the week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.surley you can put a time limit on this crazinessThe least you can do is close the account if you have not heard from the chapter!
Regards,
*** ***
I have just reviewed your account and the chapter has given us authorization to reverse the charges on your accountYour account will reflect a zero balance at posting tonight and you will
receive one last statement that as a receipt showing that you have a zero balance on your
account.OmegaFi
is the third party billing service on behalf of the chapter and we could not make any changes until the chapter notified usThe collection notice that was on your statement is a computer generated message that appears on a statement once a member's balance is in a past due statusOmegaFi does not report to a collection agency unless the chapter makes the decision to turn a member over to collectionsThe chapter has also marked you as inactive so you will not receive any further charges
Unsanitary, disgusting, not clean, spot on sheet not sure what it wasEverything was beyond filthyI am in fear of getting bugs from the placeI have pictures
OmegaFi is the third party billing service and we bill on behalf of Alpha Gamma Delta at Washington State UniversityI do not see any documentation on ***'s account in regards to you or *** contacting us previouslyI will open communication to the chapter today on your behalf regarding the
balance on her accountOmegaFi is not authorized to to make adjustments/changes to member's accounts without the chapter's consentYou will receive notification via your email address once the chapter responds to us
Ms***,
OmegaFi is the third party billing service for the Kappa Delta - Alpha Rho House CorporationAs the third party billing service, OmegaFi must receive approval from our clients in order to adjust member accounts/recordsOmegaFi did obtain permission from the
Alpha Rho Chapter and House corporation to remove the balance in disputePer my phone conversation with you today, OmegaFi will mail an updated statement for your records to the mailing address I verified during our conversation.
Please let me know if you have any questions or if I may be of further assistance
Thank you,
*** ***
OmegaFi
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You are incorrect about enrolling my email for the purpose of account status update, please see attachment emails which are clearly marketing email blast out to a wide cast group of recipients; the emails have nothing to do with my account status, the emails are clearly spam which I did not agree or authorize
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for your responseWe will forward the information you provided to the chapterAs stated before, OmegaFi is not authorized to make changes to member's accounts without the consent of the chapterWe are also still waiting on a response from the chapter from our recent correspondence that was made on your behalf on 9/1/
We have opened an issue on your behalf to the chapter regarding your collection balance. OemgaFi is the third party billing service and we bill on behalf the chapter. We are not authorized to make changes without the chapter's consent as it was their decision to turn your account over to collections. [redacted] is no longer the treasurer with the chapter. The new treasurer is [redacted] and we have reached out to her on your behalf on 9/12/14. At this time, we are waiting for a response from the chapter before any adjustments can be made to your account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The business has followed up with me and they were able to resolve this issue for me in a very timely manner and I am satisfied with the outcome.
Regards,
[redacted]
Thank you for contacting us. OmegaFi is the third party billing service. We bill on behalf of the [redacted] - [redacted] OmegaFi is not authorized to make any adjustments to a member's account without the chapter's consent. OmegaFi has previously...
contacted the chapter on your behalf on two previous occasions. The previous dates were on 4/15/15 and 4/17/15. The chapter responded to each correspondence regarding the charges on your account and the chapter states that no adjustments should be made on your account and that you are responsible for the charges. OmegaFi contacted the chapter again today on your behalf and are waiting for a response from the chapter on how to proceed with the charges on your account. Today, you spoke with [redacted] who is the account manager for the chapter. You may contact the chapter directly regarding the charges on your account. Our contact is [redacted], Chief Admin. Officer; and she can be reached at [redacted].
[redacted],OmegaFi is the third party billing service and we are not authorized to make adjustments to member's accounts without the chapter's consent. We have reached out to the chapter on your behalf on several occasions to try to resolve the issue with no response from the...
chapter. I contacted the account manager for the chapter and she did speak with [redacted] with Sigma Pi at [redacted] State University-[redacted] today. [redacted] is requesting that you provide proof that you did graduate and once the documentation has been provided, the account can be adjusted. Please send your documentation to me at [redacted] at your earliest convenience so the issue can be resolved. We will forward your information to the chapter. Thank you,[redacted], Member Services Specialist