Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This chapter has given no proof of these charges and I am disputing their legitimacy. As a company you should have to make sure the debt is accurate and legally enforceable before taking on these accounts. I will not be satisfied until this fake bill is dropped and my credit is kept safe. I have documentation that I dropped this sorority long before these dues were assessed.
Regards,
[redacted]
[redacted],We have documentation on your account that you called OmegaFi on 9/25/15 and spoke with [redacted] opened communication with the chapter regarding the charges on your account and asked the chapter if the charges should be reversed. OmegaFi is not authorized to make...
adjustments to member's accounts without the chapter's consent. We can reverse the charges and mark your account inactive once we receive notification from the chapter. [redacted] also emailed [redacted] and [redacted] today. [redacted] responded to [redacted] email and stated that [redacted] will update the chapter roster this week and will let him know what changes need to be made. I did notice that your email was not marked to receive updates when we receive a response from the chapter. Is [redacted] the correct email address for you to receive notification of any updates on your account?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Mr. [redacted],OmegaFi is the third party billing service and we bill on behalf of the chapter. We have documentation on [redacted]'s account when you contacted us on 10/20/15 disputing the balance on his account. We opened communication to the chapter on that day as well as on 11/5/15 and again...
on 11/24/15 requesting a response. The chapter has not responded to our communication as of today. We are not authorized to make adjustments to member's accounts without the chapter's consent. We have asked the chapter to respond promptly to our communication so that this issue can be resolved between [redacted] and the chapter.
I attached the contract I signed that says dues must be finalized before a person can be deactivated. As well as a screen shot of a text from the sororities treasurer admitting everyone being charged is deactivated.
Mr. [redacted],Your account was in a severely past due status on 3/19/15 which made your debt 60 days past due. Your account then went to a pending charge off status on 4/21/15 and was 90 days past due. The final status was charge-off status on 5/20/15 and your debt was 120 days past due....
Statements were mailed to you each month notifying you of the past due debt and on each statement there is a disclaimer (please see below). Your debt was eligible for collections once it reached charge-off status. We also ontacted [redacted] on your behalf on 6/17/15 and the chapter responded and states you are responsible for the debt. OmegaFi is the third party billing service and we bill on the chapter's behalf. We are not authorized to make adjustments to your account without the chapter's consent. The chapter made the decision to turn your debt over to collections and you may speak with the chapter directly regarding your debt. Our contact at the chapter is [redacted], Treasurer; and he can be reached at ###-###-####.ATTENTION [redacted]: As of the date of this statement, we have not
yet received your payment. The Previous Balance of $222.00 is now
considered PAST DUE. In accordance with the Fair Debt Collection
Practices Act we must notify you: Omega Financial, Inc. is attempting to
collect a debt from you, and any information obtained will be used for
that purpose. Unless you dispute the validity of the debt or any
portion thereof within thirty days after receipt of this letter, we will
assume that the debt is valid. If you notify Omega Financial, Inc. in
writing within thirty days from your receipt of this letter that you
dispute the debt or any portion thereof or if you request information
concerning the creditor, we will obtain verification of the debt and
mail a copy to you. If payment has already been sent, please disregard
this notice. Thank You.ATTENTION [redacted]: You are hereby notified that your account is
now SEVERELY PAST DUE. Please remit at least $458.88 today to avoid
further action on your account. The remaining balance is due as
indicated above. On a prior statement you were notified that in
accordance with the Fair Debt Collection Practices Act: Omega
Financial, Inc. is attempting to collect a debt from you, and any
information obtained will be used for that purpose. If payment has
already been sent, please disregard this notice. Thank You.ATTENTION [redacted]: You are hereby notified that your account is
now PENDING CHARGE-OFF. Please remit at least $477.24 immediately (the
remaining balance is due as indicated above) to avoid further action on
your account. Failure to do so may result in your account being referred
to a commissioned collection agency. On at least two prior occasions,
you have been notified that in accordance with the Fair Debt Collection
Practices Act: Omega Financial, Inc. is attempting to collect a debt
from you, and any information obtained will be used for that purpose.
Thank you for your prompt attention to this matter.ATTENTION [redacted]: You are hereby notified that your account is
now being considered for our final collection process, CHARGE OFF.
Please remit at least $496.33 immediately (the remaining balance is due
as indicated above). Failure to do so may result in your account being
referred to a commissioned collection agency. If this happens, your
credit rating may be affected for the next seven years. On at least
three prior occasions, you have been notified that in accordance with
the Fair Debt Collection Practices Act: Omega Financial, Inc. is
attempting to collect a debt from you, and any information obtained will
be used for that purpose. Thank you for your prompt attention to this
matter.
Ms. [redacted] was notified of her past due debt multiple times by mailing of statement for her OemgaFi account. These statements were sent to the address we have on file which is [redacted]. OmegaFi is the billing service on behalf of Kappa Delta at East Carolina...
University. The chapter made the decision to turn Ms. [redacted] debt over to collections. As stated before, multiple statements were sent to her address notifying her that she was in past due status, severely past due status, and charge-off status and that she could be turned over to a collection agency. A copy of these statements can be provided upon request to her. Contact was not made with OmegaFi regarding her debt until after it was turned over for collection.
We have removed your contact information from [redacted]'s account. Your email address was requested by [redacted] for notification purposes when the correspondence was opened to the chapter on your behalf. We did not have this information on file until it was provided by you for notification purposes regarding the dispute for the charges on [redacted]'s account. Sarah reached out to the chapter again yesterday. The chapter responded to her correspondence today and states that [redacted] was still enrolled
in school during Spring 2013 and if [redacted] is able to provide
documentation to the chapter showing he was not enrolled in school in 2013, the charges
will be reversed. The chapter will also speak with the E board at the next
chapter meeting and find out if/why [redacted] was released from the
chapter. [redacted] may contact the chapter directly to discuss the his enrollment. Our contact is [redacted], VP of Finance, and he can be reached at ###-###-#### of via email at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This chapter has given no proof of these charges and I am disputing their legitimacy. As a company you should have to make sure the debt is accurate and legally enforceable before taking on these accounts. I will not be satisfied until this fake bill is dropped and my credit is kept safe. I have documentation that I dropped this sorority long before these dues were assessed.
Regards,
[redacted]
[redacted],We have documentation on your account that you called OmegaFi on 9/25/15 and spoke with [redacted] opened communication with the chapter regarding the charges on your account and asked the chapter if the charges should be reversed. OmegaFi is not authorized to make...
adjustments to member's accounts without the chapter's consent. We can reverse the charges and mark your account inactive once we receive notification from the chapter. [redacted] also emailed [redacted] and [redacted] today. [redacted] responded to [redacted] email and stated that [redacted] will update the chapter roster this week and will let him know what changes need to be made. I did notice that your email was not marked to receive updates when we receive a response from the chapter. Is [redacted] the correct email address for you to receive notification of any updates on your account?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Mr. [redacted],OmegaFi is the third party billing service and we bill on behalf of the chapter. We have documentation on [redacted]'s account when you contacted us on 10/20/15 disputing the balance on his account. We opened communication to the chapter on that day as well as on 11/5/15 and again...
on 11/24/15 requesting a response. The chapter has not responded to our communication as of today. We are not authorized to make adjustments to member's accounts without the chapter's consent. We have asked the chapter to respond promptly to our communication so that this issue can be resolved between [redacted] and the chapter.
I attached the contract I signed that says dues must be finalized before a person can be deactivated. As well as a screen shot of a text from the sororities treasurer admitting everyone being charged is deactivated.
Mr. [redacted],Your account was in a severely past due status on 3/19/15 which made your debt 60 days past due. Your account then went to a pending charge off status on 4/21/15 and was 90 days past due. The final status was charge-off status on 5/20/15 and your debt was 120 days past due....
Statements were mailed to you each month notifying you of the past due debt and on each statement there is a disclaimer (please see below). Your debt was eligible for collections once it reached charge-off status. We also ontacted [redacted] on your behalf on 6/17/15 and the chapter responded and states you are responsible for the debt. OmegaFi is the third party billing service and we bill on the chapter's behalf. We are not authorized to make adjustments to your account without the chapter's consent. The chapter made the decision to turn your debt over to collections and you may speak with the chapter directly regarding your debt. Our contact at the chapter is [redacted], Treasurer; and he can be reached at ###-###-####.ATTENTION [redacted]: As of the date of this statement, we have not
yet received your payment. The Previous Balance of $222.00 is now
considered PAST DUE. In accordance with the Fair Debt Collection
Practices Act we must notify you: Omega Financial, Inc. is attempting to
collect a debt from you, and any information obtained will be used for
that purpose. Unless you dispute the validity of the debt or any
portion thereof within thirty days after receipt of this letter, we will
assume that the debt is valid. If you notify Omega Financial, Inc. in
writing within thirty days from your receipt of this letter that you
dispute the debt or any portion thereof or if you request information
concerning the creditor, we will obtain verification of the debt and
mail a copy to you. If payment has already been sent, please disregard
this notice. Thank You.ATTENTION [redacted]: You are hereby notified that your account is
now SEVERELY PAST DUE. Please remit at least $458.88 today to avoid
further action on your account. The remaining balance is due as
indicated above. On a prior statement you were notified that in
accordance with the Fair Debt Collection Practices Act: Omega
Financial, Inc. is attempting to collect a debt from you, and any
information obtained will be used for that purpose. If payment has
already been sent, please disregard this notice. Thank You.ATTENTION [redacted]: You are hereby notified that your account is
now PENDING CHARGE-OFF. Please remit at least $477.24 immediately (the
remaining balance is due as indicated above) to avoid further action on
your account. Failure to do so may result in your account being referred
to a commissioned collection agency. On at least two prior occasions,
you have been notified that in accordance with the Fair Debt Collection
Practices Act: Omega Financial, Inc. is attempting to collect a debt
from you, and any information obtained will be used for that purpose.
Thank you for your prompt attention to this matter.ATTENTION [redacted]: You are hereby notified that your account is
now being considered for our final collection process, CHARGE OFF.
Please remit at least $496.33 immediately (the remaining balance is due
as indicated above). Failure to do so may result in your account being
referred to a commissioned collection agency. If this happens, your
credit rating may be affected for the next seven years. On at least
three prior occasions, you have been notified that in accordance with
the Fair Debt Collection Practices Act: Omega Financial, Inc. is
attempting to collect a debt from you, and any information obtained will
be used for that purpose. Thank you for your prompt attention to this
matter.
Ms. [redacted] was notified of her past due debt multiple times by mailing of statement for her OemgaFi account. These statements were sent to the address we have on file which is [redacted]. OmegaFi is the billing service on behalf of Kappa Delta at East Carolina...
University. The chapter made the decision to turn Ms. [redacted] debt over to collections. As stated before, multiple statements were sent to her address notifying her that she was in past due status, severely past due status, and charge-off status and that she could be turned over to a collection agency. A copy of these statements can be provided upon request to her. Contact was not made with OmegaFi regarding her debt until after it was turned over for collection.
We have removed your contact information from [redacted]'s account. Your email address was requested by [redacted] for notification purposes when the correspondence was opened to the chapter on your behalf. We did not have this information on file until it was provided by you for notification purposes regarding the dispute for the charges on [redacted]'s account. Sarah reached out to the chapter again yesterday. The chapter responded to her correspondence today and states that [redacted] was still enrolled
in school during Spring 2013 and if [redacted] is able to provide
documentation to the chapter showing he was not enrolled in school in 2013, the charges
will be reversed. The chapter will also speak with the E board at the next
chapter meeting and find out if/why [redacted] was released from the
chapter. [redacted] may contact the chapter directly to discuss the his enrollment. Our contact is [redacted], VP of Finance, and he can be reached at ###-###-#### of via email at [redacted].