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Omega San Reviews (30)

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

We were able to meet with Mrand Mrs [redacted] today and resolved this matter to their satisfactionThanks

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] So let me get this straight: -the dealer post information on line The customer calls the salesman to verify the vehicle and options and it is confirmed ---yet the dealer is not responsible The dealer is also lying about reaching out to me to resolve the issueNever received a phone call, not once did a manager meet me personally at the show room when the issue was brought to their attention and the only emails I received tried to sell me a different vehicle [redacted]

Letter has been sent to the customer on 3/5/

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[The loan contract has name address on it so the dealer comments are inaccurate I can provide the Revdex.com the contract # and copy if needed I want a written statement from dealer they contacted the finance company and had my address removed from the record Full detailed and reply attached in separate letter ]Regards, [redacted]

We use *** [redacted] to fill all options on all vehiclesAt the bottom of each vehicle displayed before purchasing the vehcile, it is your responsibility to address any and all differences bwtween information on this website and the actual vehicle specifications and/or any warranties offered prior to the sale of the vehicleVehicle data on this website is compiled from publicly available source believed by the publisher to be reliableVehcle data is subject to change without noticeThe publisher assumes no responibilty to errors and/or omissions in this data the compilation of this data and makes no represntations express or implied to any actual or propective purchaser of the vehicle as to the conditions of the vehicle, vehcile specification, ownership, vehicle historySince we use [redacted] as a third party vender to decode all options on all vehicles and we dont manually input any options there is no way we can bate and switch as the customer statesAs we are sorry for the inconvience to any customer we have reached out with an email and phone call with no reponse

We have two customers buy the same nameThe [redacted] that bought the car lives in Richmond, along with her father who lives in [redacted] [redacted] that bought the car, name was second on the loanWhen we put hername in our CRM tool it switched the address to the [redacted] that is onthis complaintWe found out when we made the first service call and reached [redacted] that did not buy the car and fixed the problem in or CRM toolWe had tosend the paper work to [redacted] father in [redacted] , when he sent it back to us welooked up [redacted] and sent it to the first [redacted] that came upThe second [redacted] was the address we needed, so we sent the paper work to the wrongaddressSo as you see we made a mistake sending it to the wrong address that’sallOur clerk would have not known that there was two customers by the samename, sorry for our mistakeAs you see there is no fraud, and we called Toyotato double check to make sure that the [redacted] in this complaint, information hadnever been sent to ToyotaThere is no loan in the name of [redacted] thatlives on [redacted] road.Thanks [redacted]

customer came in to purchase a *** *** *** le trying to trade.his trade was not worth what they owed on the car so they took the trade out of the dealthey had pre approval from cap one bank they called *** *** who told them they did not have to trade the carthey
offered us 17,out the door price including taxesthe car had a invoice of 18,minus a dollor rebatethey told us they could get this deal at *** *** in maryland, we could not do the deal at that price they offeredthe husband becme loud and abusive in the showroom while we were trying to do business as he was leavingall becase we could not match his deal that he said they had in maryland.as far a rates go with the pre approval was from cap one,this was the banks rate which we had no contol overwe do have a right not to accept deals that we feel that dont make sence for usim sorry for any incovience this might have caused the customer, how ever that does not excuse being rude to anybodymy GSM *** ***r did all could do to accomodate the customer, but the offer was too low for us to takewe will honor our offer back to the customer of 17,plus all fees
thanks
*** ***

We met with the upper management at Haley on 9/29/and they re-did the paperwork at the correct amount The new contract has to be sent to Toyota and should take about a
week as indicated by them After that final step is completed and the original contract is cancelled and paid in full then the whole transaction will be complete

The business has *** the letter to the customer confirming this has been taken care of

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[The business indicated they sent a letter 3/Today is 3/and no letter has been received. ]Regards,*** ***

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Letter was received 3/17 water damaged which apparently caused delay. It was postmarked 3/however letter backdated 2/to date of business 1st response to complaint. I question why? I feel the content gives no assurance the dealer had my address removed from the record associated with this retail installent sale contract. I'm not confident this will not cause issues for me in future. I will give it further consideration however I have not accepted this as settled. ]Regards,*** ***

Response - *** *** complaint
Customer came in to have service completed on vehicle. In order to complete service, the bolt that holds the pulley for the timing belt needed to be removed. While backing out the bolt,
the threads inside the aluminum housing
came out with the bolt. This would have occurred at any service repair requiring removal or facility, due to the corrosion of steel inside the aluminum metal housing, due to age and mileage of approximately 192000 on the vehicle. Unfortunately due to no fault of our service performed, the threads came out and require repairs to correct
When *** *** met with me at the dealership, I felt for her situation and offered a good will discount of $off the repair to keep her a happy customerShe declined and wanted to pay the $for the initial repairs only, which was unacceptable, as the repairs needed are at no fault of the service performed
At this time, we feel our good will gesture is sufficient to try to assist the customer in an unfortunate situation. We are unable to offer any further assistance

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[The loan contract has name address on it so the dealer comments are inaccurate.   I can provide the Revdex.com the contract # and copy if needed.  I want a written statement from dealer they contacted the finance company and had my address removed from the record.   Full detailed and reply attached in separate letter.  ]Regards,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
So let me get this straight:
-the dealer post information on line.
The customer calls the salesman to verify the vehicle and options and it is confirmed
---yet the dealer is not responsible.
The dealer is also lying about reaching out to me to resolve the issue. Never received a phone call, not once did a manager meet me personally at the show room when the issue was brought to their attention and the only emails I received tried to sell me a different vehicle.  [redacted]

Mr. and Mrs. [redacted] purchased a vehicle.  Customer returned 2 days later feeling they had 3 days to return vehicle, which is not applicable to vehicle purchases.  Customer became irrate in the showroom and was taken to a side office to discuss purchase and concerns.  Customer became...

increasingly irrate and verbally abusive to staff.  Customer threw keys at sales manager.  Sales manager asked customer to leave, customer refused.  Sales manager again requested customer to leave or authorities would need to be called.  Customer told sales manager to call authorities.  Authorities arrived and attempted to calm the situation.Customer returned to dealer 5-11-15, met with finance department and requested cancellation of additional products purchased with vehicle. $$ amount of cancelled products  = $3600.00.  Refund is in process and check will be issued to the bank to lower the amount financed.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
That is an outright lie. Outside temp that day was around 50 degrees. There was no chip in the windshield out time of drop off. Also the report status exhaust system is badly rusted and there are fluid leaks on the vehicle. I took vehicle to the muffler shop and they said there are no issues w/ the exhaust. Also they added dye to fluids to set if they are leaking & were found. I did received a check from Haley but not until I was treated extremely rudely & had to file a dispute w/ my credit card company to send a refund & also had to complain to the Revdex.com before a return call was made to me to discuss the matter.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The single and only time our credit was authorized to run was when we filled out the credit application online with Toyota.  Any further inquiries were made without our permission and in error.  At no point was it presented to us that multiple credit inquires would be made and this is proven by their own statements in response to this complaint. Again, AT NO POINT WERE WE TOLD about further inquiries. Running credit without express permission is a federal crime and should be taken seriously by Haley Toyota.  Further actions will be taken until resolved. The credit reporting agencies will not remove unless the company who requested it removes them. 
Regards,
[redacted]

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