We use [redacted] to fill all options on all vehicles. At the bottom of each vehicle displayed before purchasing the vehcile, it is your responsibility to address any and all differences bwtween information on this website and the actual vehicle specifications and/or any warranties...
offered prior to the sale of the vehicle. Vehicle data on this website is compiled from publicly available source believed by the publisher to be reliable. Vehcle data is subject to change without notice. The publisher assumes no responibilty to errors and/or omissions in this data the compilation of this data and makes no represntations express or implied to any actual or propective purchaser of the vehicle as to the conditions of the vehicle, vehcile specification, ownership, vehicle history. Since we use [redacted] as a third party vender to decode all options on all vehicles and we dont manually input any options there is no way we can bate and switch as the customer states. As we are sorry for the inconvience to any customer we have reached out with an email and phone call with no reponse.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This vehicle was bought in for routine maintenance only on October 10th. There is lengthy history of documented maintenance through [redacted]. We received an oil change within the past 60 days and were not recommended to have any work done due to the pristine condition of our vehicle. There was never a mention of rust until the response to this Revdex.com complaint. Initially everything was in reference to a screw being improperly torqued.
I am willing to further negotiate and pay half of the $3076.59 quote for total of $1538.30. This is more than double my original agreement on October 10th. This would be a good faith gesture on behalf of [redacted], due to the possibility that the [redacted] mechanic was at fault. I ask that the work be warranteed and I receive the old parts that are replaced to ensure the work is completed.
Upon this agreement I will seek no further actions. This process has been very stressful for the loyal owners of 3 [redacted].
Regards,
[redacted]
we talked to Mrs. [redacted] today and this matter will be taken care of when she returns from her trip. Sorry for any inconvenience this might have caused Mrs. [redacted] thanks for brining it to my attention and have reviewed it our management staff.
I do not recommend this business to anyone. I have attempted to view cars there on more than one occassion and have been met with unprofessionalism every time. I recently was in an acute need for a new car so I gave the business another chance as they are not far form my home and knew I wanted a [redacted]. Disappoinment again-The salesmen are unprofessional and unorganized. The saleman repeatedly attempted to persuade me to take a different car other than the one I thought they had ordered for me. When I refused I was met with sly remarks. During my visit the sales man had a naked picture on his computer screen that my 7 year old child saw. I gave the organization one month to fix the problem without success. I finally cancelled the deal and went to [redacted] to purchase my new vehicle. What a difference between two dealerships. This organizaiton needs to loose their franchise they are so unprofessinal.
We have two customers buy the same name. The [redacted]that bought the car lives in Richmond, along with her father who lives in [redacted].[redacted] that bought the car, name was second on the loan. When we put hername in our CRM tool it switched the address to the [redacted] that...
is onthis complaint. We found out when we made the first service call and reached[redacted] that did not buy the car and fixed the problem in or CRM tool. We had tosend the paper work to [redacted] father in [redacted], when he sent it back to us welooked up [redacted] and sent it to the first [redacted] that came up. The second[redacted] was the address we needed, so we sent the paper work to the wrongaddress. So as you see we made a mistake sending it to the wrong address that’sall. Our clerk would have not known that there was two customers by the samename, sorry for our mistake. As you see there is no fraud, and we called Toyotato double check to make sure that the [redacted] in this complaint, information hadnever been sent to Toyota. There is no loan in the name of [redacted] thatlives on [redacted] road.Thanks[redacted]
[redacted]
I was able to talk to Mrs. [redacted] yesterday on the phone where we agree that she was going to talk to her husband and call me back. At this point she has not returned my call we are willing to sell the blue highlander at the quote that we gave her on Saturday. Also I...
apologized to her for the way she said she was treated in the dealership. We don't condone that type of behavior under any circumstances and this is not the way we conduct business. Since our conversation I have addressed this with the sales manager in question, and all other managers at the store. Also I would like to send Mrs. [redacted] and her husband our sincere apologies and if they should need anything from us to please contact me. thanks
There were three inquiries made on the [redacted] credit. the first one was made by them contacting Toyota and submitting a credit application on line at the natoinal level who made a inquire on their cedit. Then the application was forwarded to us where contact was made on line with...
the customer. After many emails that we have on file, the customer switched vehicles and wanted us to submit a 36 month 36k mile lease back to Toyota. This is when we pulled the second inquire, before we sent it to Toyota or any financial institution this is our normal process. The third inquire came when we sent the application for approval at Toyota financial at our local regional level here in richmond. Which is totally diffrent place where they had reached out to on line with Toyota. Unfortunately we can not resolve their request because the only company that can remove inquiries is the credit reporting agencies. We would love to help the [redacted] but we are not able to. The reason for this is we would have to write a letter to Equifax stating that we submitted their application in error, which is not true. Here at Haley Toyota we take our customer very seriously and try to do our very best for all customers. In this case when we were asked to secure a lease for the [redacted] we did so with the fewest amout of inquires as possible which is two. The other inquiry came from the contact that was made form them and Toyota.
We use [redacted] to fill all options on all vehicles. At the bottom of each vehicle displayed before purchasing the vehcile, it is your responsibility to address any and all differences bwtween information on this website and the actual vehicle specifications and/or any warranties...
offered prior to the sale of the vehicle. Vehicle data on this website is compiled from publicly available source believed by the publisher to be reliable. Vehcle data is subject to change without notice. The publisher assumes no responibilty to errors and/or omissions in this data the compilation of this data and makes no represntations express or implied to any actual or propective purchaser of the vehicle as to the conditions of the vehicle, vehcile specification, ownership, vehicle history. Since we use [redacted] as a third party vender to decode all options on all vehicles and we dont manually input any options there is no way we can bate and switch as the customer states. As we are sorry for the inconvience to any customer we have reached out with an email and phone call with no reponse.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This vehicle was bought in for routine maintenance only on October 10th. There is lengthy history of documented maintenance through [redacted]. We received an oil change within the past 60 days and were not recommended to have any work done due to the pristine condition of our vehicle. There was never a mention of rust until the response to this Revdex.com complaint. Initially everything was in reference to a screw being improperly torqued.
I am willing to further negotiate and pay half of the $3076.59 quote for total of $1538.30. This is more than double my original agreement on October 10th. This would be a good faith gesture on behalf of [redacted], due to the possibility that the [redacted] mechanic was at fault. I ask that the work be warranteed and I receive the old parts that are replaced to ensure the work is completed.
Upon this agreement I will seek no further actions. This process has been very stressful for the loyal owners of 3 [redacted].
Regards,
[redacted]
we talked to Mrs. [redacted] today and this matter will be taken care of when she returns from her trip. Sorry for any inconvenience this might have caused Mrs. [redacted] thanks for brining it to my attention and have reviewed it our management staff.
I do not recommend this business to anyone. I have attempted to view cars there on more than one occassion and have been met with unprofessionalism every time. I recently was in an acute need for a new car so I gave the business another chance as they are not far form my home and knew I wanted a [redacted]. Disappoinment again-The salesmen are unprofessional and unorganized. The saleman repeatedly attempted to persuade me to take a different car other than the one I thought they had ordered for me. When I refused I was met with sly remarks. During my visit the sales man had a naked picture on his computer screen that my 7 year old child saw. I gave the organization one month to fix the problem without success. I finally cancelled the deal and went to [redacted] to purchase my new vehicle. What a difference between two dealerships. This organizaiton needs to loose their franchise they are so unprofessinal.
We have two customers buy the same name. The [redacted]that bought the car lives in Richmond, along with her father who lives in [redacted].[redacted] that bought the car, name was second on the loan. When we put hername in our CRM tool it switched the address to the [redacted] that...
is onthis complaint. We found out when we made the first service call and reached[redacted] that did not buy the car and fixed the problem in or CRM tool. We had tosend the paper work to [redacted] father in [redacted], when he sent it back to us welooked up [redacted] and sent it to the first [redacted] that came up. The second[redacted] was the address we needed, so we sent the paper work to the wrongaddress. So as you see we made a mistake sending it to the wrong address that’sall. Our clerk would have not known that there was two customers by the samename, sorry for our mistake. As you see there is no fraud, and we called Toyotato double check to make sure that the [redacted] in this complaint, information hadnever been sent to Toyota. There is no loan in the name of [redacted] thatlives on [redacted] road.Thanks[redacted]
[redacted]
I was able to talk to Mrs. [redacted] yesterday on the phone where we agree that she was going to talk to her husband and call me back. At this point she has not returned my call we are willing to sell the blue highlander at the quote that we gave her on Saturday. Also I...
apologized to her for the way she said she was treated in the dealership. We don't condone that type of behavior under any circumstances and this is not the way we conduct business. Since our conversation I have addressed this with the sales manager in question, and all other managers at the store. Also I would like to send Mrs. [redacted] and her husband our sincere apologies and if they should need anything from us to please contact me. thanks
There were three inquiries made on the [redacted] credit. the first one was made by them contacting Toyota and submitting a credit application on line at the natoinal level who made a inquire on their cedit. Then the application was forwarded to us where contact was made on line with...
the customer. After many emails that we have on file, the customer switched vehicles and wanted us to submit a 36 month 36k mile lease back to Toyota. This is when we pulled the second inquire, before we sent it to Toyota or any financial institution this is our normal process. The third inquire came when we sent the application for approval at Toyota financial at our local regional level here in richmond. Which is totally diffrent place where they had reached out to on line with Toyota. Unfortunately we can not resolve their request because the only company that can remove inquiries is the credit reporting agencies. We would love to help the [redacted] but we are not able to. The reason for this is we would have to write a letter to Equifax stating that we submitted their application in error, which is not true. Here at Haley Toyota we take our customer very seriously and try to do our very best for all customers. In this case when we were asked to secure a lease for the [redacted] we did so with the fewest amout of inquires as possible which is two. The other inquiry came from the contact that was made form them and Toyota.
We were able to meet with Mr. and Mrs. [redacted] today and resolved this matter to their satisfaction.
Thanks
Letter has been sent to the customer on 3/5/2015.