Omni Cheer Reviews (%countItem)
View Photos
Omni Cheer Rating
Address: 5132 Meadows del Mar, San Diego, California, United States, 92130-4854
Phone: |
Show more...
|
Fax: |
+1 (858) 673-5200 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Omni Cheer
Add new contacts
I ordered merchandise from Omni Cheer, paid for the merchandise and they never sent me the merchandise and will not respond to any of my emails with where my merchandise is located.
Absolute WORST customer service .
Order # *** Order Date 10/23/19
Price- $63.99
Our cheer leading squad has ordered almost $3,000.00 worth of uniforms and poms poms through Omnicheer. Our girls worked diligently to fund raise to pay for them. We placed an order with them on October 3rd, 2019 and were told that it would be 4 to 6 weeks to customize the tops with our school's mascot name on them. I later received an email about 4 weeks later (October 30) asking me to approve the tops. I was not clearly made aware of this procedure. Paying for the tops is the approval to make them. I called on November 1st to check on the order thinking the approval email was odd. A person on the phone at Omnicheer said that our tops had been back-ordered and were sent to customization 2 days ago. We were NEVER made aware of them being back-ordered until I called on November 1st. We had to have t-shirts made in the mean time so the girls would have something to wear cheering for basketball season. At this rate, it seems like we will not get our tops until our season is almost over. The athletic director of our school and I called explaining this and requesting a simple 20% discount on the order from Omnicheer to help the cost of the t-shirts we had to have made because of the inconvenience. Lots of our girls cannot afford to pay for them so that is we had to fund raise for the uniforms. The customer service representative on the phone would not help us, let us speak to another colleague, or give us a supervisor's contact phone number or email. We feel short changed and cheated by this company who failed to notify us of the back-order and any approval process that they might have. They also failed to deliver their product in the time we were told we would have them. They seemed to have vague and dishonest sales people. Order your cheer uniforms from somewhere else.
Hi ***,
I have reviewed your account. I noticed you called in 10/3 and placed a order for custom items. All customer items require a approval. We emailed various times to get an approval and the approval was received 10/30. We as a company do not process custom orders until approvals are received. You contacted us 11/1 and we provided that information to you. No items on your order were on back order the order was not processed due to the approval not being received. At this time we will not be issuing a credit/refund. I apologize for any inconvenience this may have caused.
Have a good day!!
Customer Engagement
I have been a loyal customer to *** through ordering shoes, bows, poms, etc. I decided to order warm ups this year. I placed the order on the phone with an agent in the beginning of October. Everything was good. In the middle of November I received one jacket....one.... out of the 14 I ordered. I called and asked about it and they informed me that they discontinued the jacket. Was anyone going to tell me?? A month and a half had past! They told me they would make it right and let me pick any jacket. They said they would cover any additional cost. I picked a more expensive jacket but only $10 more dollars. They told me that was fine on the phone. 2 hours later I received an email being told I would be paying the additional cost. I felt betrayed by that. I tried contacting them for 2 weeks... constantly getting nowhere. No one responds to the general email. I had to call continuously. Every single time I talked with someone they started to make progress and then would quit responding. I still have not had this problem resolved. They told me no matter what at this point I will not get any jackets until the end of January....it's still November! I am appalled by the belittling treatment that *** has chosen to show me. I paid over $500 for these jackets and to only receive one is ridiculous. Now I have to jump through hoops just to get a refund. I am so disturbed by all of this. It has given me crazy anxiety and stress these last two weeks I can barely handle it anymore. My poor team has been looking forward to these jackets as they had begged me all the previous year to order some. Now I have to break their hearts. I will never, I repeat never trust this company again after the way I have been treated.
we order a few items on July 16, the $25 bow didn't t come in , I ve been calling for 4 months, Omni refuses to refund the bow or send a good a new one, they will not offer a solution. The bow was never shipped and the warehouse apparently lost it but they won t refund me or send me a bow. They basically stole my money. Absolutely no customer service
Spent close 2500 on uniforms and recieved everything but the tops. It's been 2months and the girls have had to cheer without tops. Customer service is horrible we have been told so many different things, hung up on so many times, and still no tops.
Hello,
Can you please provide me with your order number so that I could look into this for you? Our production times for customization is currently 4-6 weeks. Customization items can be further delayed if the required documents were not received in time (purchase orders, names list, approvals, etc). Please provide me with your order number and I can check to see if I can find out more information about your order.
Thank you,
Customer Engagement.
Hello,
Can you please provide me with your order number so that I could look into this for you? Our production times for customization is currently 4-6 weeks. Customization items can be further delayed if the required documents were not received in time (purchase orders, names list, approvals, etc). Please provide me with your order number and I can check to see if I can find out more information about your order.
Thank you,
Customer Engagement.
Our nonprofit youth cheer ordered cheer uniforms from Omni cheer on 7/23/2019. We still have not received the shells that were customized and it is 9/20/2019. We have called for the last month and get the same answer “ we are waiting to hear from the customizations department “. We were told it would take 4 weeks and it has now been 9 week and they don’t know where the shells are, they said they have been shipped 3 weeks ago but do not have a tracking number. We called again to day and demanded to speak to a supervisor after 45 minutes of arguing with them Alex got on the phone and told us that they didn’t even know the company that was doing the embroidery on our shells. They don’t have a problem taken another order and getting it shipped out, but can’t get a $9,000 ordered shipped. We have already paid for and this company is a joke. I will never use them again and I will also make sure no other Pop Warner program uses them as well. Their customer service is ridiculous every time we have called they say “ we will get back to you in 24 to 48 hours, but they never call back. We are in week four of our season and our girls have no uniforms. Omni Cheer seem to not care about anything. I will also be contacting an attorney and the *** office. They can’t tell us anything about the order or where the shells are!! This company is a joke and highly doubtful they will be in business much longer. I want my shells but I also want to be compensated for the so far 4 weeks my girls have not had their uniforms.
Hello,
I see that both of the orders you have referenced above have been invoiced and completed. Have you received your items? Our vendors complete the customization for us, so if we have any questions about the status of an order, we have to request an update. We unfortunately do not always have direct contact with them, and I apologize for the inconvenience that comes from that.
Please let us know if you have not received all of your items.
Thank you,
Customer Engagement
We still have not received the second order and our season is now over. When we called the last time they said it was shipped but didn’t have a shipping number and told us it got lost. How can something get lost when it was never shipped? I still want reimbursement for half the complete amount we spent. That is not for negotiation, if I need to seek legal counsel I will do so. You have continued to blame the people you hire to do the customizing, however I did not order anything from them, I ordered from you. You are solely responsible fo a 12 week delay on our order. Our season is now over and I will never use you again. I have also contacted the Pop Warner National office about your business or lack of, I should say. The first order was received 9 weeks later than we were told we would get it, you can make all the excuses you want there in no way on this earth it should have taken longer than 4 weeks PERIOD!!!! I will await your response but it should include an amount you are returning to
Good Afternoon,
You have various orders placed with our company. The second order you are referring to is that Order #***. I show all items on the order have shipped and been delivered within a timely. At this time no discount or refund will be issued. If you are referring to a different order please provide that information so we can properly assist you.
We look forward to hearing from you!
Customer Engagement
ADVERTISES FALSE DELIVERY AND SHIPMENT TIMES. Then refused to refund or cancel orders that are now useless because they are coming well after the date that they were needed for a performance. Customer service is non-existent, I sent three e-mails with no response and was HUNG UP on when I called to ask about my order and asked to speak to a manager. The companies business practices are completely unethical.
Hello,
May I please have your order number? From the information provided about your experience, it seems as if the order was placed for customization where the production time is currently 4-6 weeks. We can not cancel or refund customized items once they are in production. I apologize for the lack of customer service that you received, as that is not how our agents should be handling inquiries about orders. Our email is currently experiencing long delays in response times due to the high volume of inquiries during our busy season.
Please contact us with your order number and we will be happy to look into your order in further detail.
Thank you,
Customer Engagement
Here was my review I left on Omni Cheer’s *** page. I am surprised Revdex.com has not considered researching Omni cheer and seeing so many consider poor reviews.
(*** Review by me)
“***NOT MILITARY FRIENDLY!***
Worst customer service! My husband who has been deployed for 6 months in the Middle East attempted to order customized backpacks to surprise our daughter. He made an order 08/04 and was told it would take 4wks to process and give an additional week to ship (5 wks total). When he planned this out, he accounted for how many games our daughter could use this backpack for. There’s 6 games in the season and she would receive it before the 2nd game.
After 5+ weeks had gone by, my husband who is overseas and on opposite time zones, called Omni for a follow up and tracking number. He expressed his concerns to customer service regarding where he is calling from and what he’s trying to do for his daughter. The rep on the phone stated that it would get shipped out the following Monday 09/16.
Come Thursday 09/19, husband called again asking for tracking number and was told it was STILL NOT SHIPPED OUT. Yes, this rep who answered the phone apologized for the previous info provided. He also stated he would make sure the items were overnighted since our daughter now currently only has 3 games left of the season. The rep said to call back on Monday 09/23 for the tracking number.
Husband calls again yesterday 09/23 for the tracking number and was told it was shipped out standard and our will receive her backpack Saturday evening. Husband asks for a supervisor this time and supposedly was told a supervisor will investigate and look into why the accommodation to shipping it overnight due to the inconvenience did not end up happening.
Let me make it clear that my husband who is gone in a hostile environment, who is trying his best to be there for his daughter and surprise her in any way possible....it is a disgrace and extremely disrespectful for a company like yours to continuously lie to him. He was told numerous times false information and your order confirmations promising on product 5wks from order date! He SHOULD NOT have to call numerous times and be proactive on an order that was promised in a timely manner.
So, as his wife...I decided to take over this unnecessary calls on an order he made for his daughter. So I decided to follow up on his call yesterday. Yes, I understand yet ANOTHER apology was made. But I wanted to speak to cust service myself to get an understanding why this occurred and my husband was lied to so many times and on top of that, shipping was not overnight as promised and now my daughter pretty much has no use for the backpack.
When I called, I spoke to a “Robert” who has no last name nor an employee ID number. I was pleasant in the beginning just asking questions. Reexplaining the situation. “Robert” offers to forward my feedback to corporate (remember this part). The conversation did not escalate until I asked “why was the items not shipped overnight as promised?”. This “Robert” has the audacity to say “it’s your husbands fault it’s not shipped overnight”. So as you can see...”Robert” knows my husband is in a hostile environment deployed...”Robert” knows that my husband called multiple times to try to get this item...”Robert” knows that the week prior, another rep noted in the acct regarding overnight shipping....and “Robert” decided to make that statement that it’s my husband’s fault! So as you can see....as a wife who supports her husband for all his hard efforts and all 7 times he deployed and put his life on the line....I went off on Robert and asked him which part of the conversation did he not understand when I said we were told it be overnighted. He argued back and continued to say its my husband’s fault for choosing standard shipping when he made the order. Clearly “Robert” is uneducated and I was getting nowhere. I asked for a supervisor, he said they’re all on lunch.
(Remember the corporate statement he made earlier in my rant above) I then asked for corporates contact email and phone number...”Robert” now says there is no corporate. How convenient. Didn’t Robert say earlier that he’d forward my feedback to corporate? ???????
All in all, there is no compassion from Omni to any of the families trying to make simple orders. And to know that my husband expressed his situation, where he’s at and what he was trying to do for his daughter....and EVERY phone call was a lie from Omni.
You really need to retrain your staff to TELL THE TRUTH, be RESPECTFUL....at least if they were two of these things...then MAYBE the delay on your end would not be as terrible of an experience as it is for so many people. It wasn’t until yesterday’s experience that I researched your company and almost 90% are bad reviews!
I will let the rest of our local military community know not to shop with you for the lack of respect you have exhibited.“
Hello,
First and for most, I want to thank your husband for his service. This is not the way your order should have been handled, neither should it have gone as far as it did. I apologize on the behalf of the agent, and I can most definitely do further research to figure out who spoke to you and your husband in that manner. When it comes to customization, it takes 4-6 weeks (not including shipping). It seems like there was a big misunderstanding with processing times and I wanted to take a second to reiterate what the current processing times are. We do have a corporate location, we are located in San Diego, CA. Our customization orders are done by vendors, and we do not always have an order status update without receiving one from them. We typically do not get those updates until about 4-5 weeks after the order has been placed into production. We are experiencing a high volume of calls, emails, orders, and inquiries and while that is not an excuse for how your situation was handled, we are most definitely trying our hardest to fulfill orders as fast as we can. Please let me know if this has been resolved for you, and if it hasn't, please let us know so that we can make this right. We appreciate the sacrifice that your husband has made to serve, and we do not want that to go unnoticed.
Thank you,
Customer Engagement
My daughters coach measure my daughter according to the sizing chart and ordered her uniform. The skirt order was an adult's extra small. When the uniform got here it was way too small. My wife called to try to exchange the skirt and was told we would have to pay to return the skirt, wait for the refund to process, buy the new skirt and pay an extra $40 for expedited shipping. This whole process would take most of her cheer season. One supervisor said they would have a new skirt sent at no charge. Then we get a call 3 days later saying they cant do it. This is poor customer service. There is no reason that another skirt couldn't be shipped out while waiting for the other skirt.
Hello,
I apologize for the inconvenience that this has caused you. You can most definitely return merchandise, but we do not provide shipping labels for returns. By not providing shipping labels, we are able to keep merchandise at a low and affordable cost for our customers. We do not have an exchange policy, so that is why you received that recommendation. It is only recommended to reorder the skirt because of the delay within creating a return, our warehouse processing the return, and you receiving your refund. Please let us know if you need further assistance,
Thank you,
Customer Engagement
I’ve returned 14 pairs of shoes within the 30 day return policy window and only received a refund for 10 pairs. Each time I call they say they will look into and call me back and I have not been called, refunded for the additional 4 pairs, nor given a factual reason for not receiving the refund.
Hello,
You had received an email on 9/28 asking if you still had the tracking number for your return so that we could verify how many items were shipped back to us and so that we could relay that information to our returns department. Before we can further investigate the situation, we will need to receive the tracking number(s) to check the weight of the packages. 10 shoes show up as returned and fully refunded. So, if 4 are missing, please send us that information and we will be glad to look into this further.
Thank you,
Customer Engagement
I replied with the tracking number on Saturday. Haven’t heard back after I replied with the tracking number. Here it is again. *** First return with nine pairs. *** Second return with 5 pairs.
Hello,
I have sent a message to our returns department to see what could have happened when processing your return. Once I have an update from them, I will reach out to you to let you know.
Thank you,
Customer Engagement
Hello,
We have spoke via email on 10/4 and I informed that we issued the refund for the 4 pairs of shoes in the amount of $120.78. I apologize for the inconvenience. Please contact us if you have further questions or concerns.
Thank you,
Customer Engagement
They customized our shells incorrectly. When I sent the order confirmation which had the correct info AND sent pictures as well, I was called a liar. They had the nerve to tell me I photoshopped a picture onto my confirmation. I have never been treated so horribly by a customer service representative in my life.
Hello,
I have recently spoke with you via email and we handled this situation for you. We agreed to remake your customized tops at no charge to you since there was a web error with the design you had chose. I hope we were able to make this right for you!
Please let us know if you need further assistance,
Thank you.
I placed an order with omni cheer in July of 2019. Customized items that had a 3 to 4 week lead time. At the 3 week mark I called and was informed they were in customization and weren't ready to be shipped yet. At the 4 week mark I called again and was informed since it was a large order it would be 6 weeks. At the 5 week mark I called yet again and they had no information. I'm at the 9 week almost 10 week mark since ordering uniforms and they have told me they'd 2 day ship and they'd overnight uniforms and I still have no tracking numbers. I'm in my 2nd week of games and our girls still have no uniforms and they have no idea where. I keep calling and they say supervisors will call back and never do. Or they say they've gone home but they've escalated the order up to someone else. I have 70 girls with no uniforms. I've also got crops that were supposed to be 2 day shipped and it's on day 10 and no crops at my house yet all because someone was on vacation and couldnt approve it???? What?!?!?! Not to mention the warm ups we ordered are ungodly huge on our girls (the one part of our order that did arrive at a decent time frame) so the majority of our girls can wear these in 3 years!!!!! I am tired of getting the runaround by this company.
Hello,
Thank you for contacting Omni Cheer. I looked into the order number that you provided in this message, and there are not any custom tops on that order. Is there another order number where the shells are listed? This order has one shell top, but it is not being customized. This order was also placed on our website, where orders are automatically processed and shipped after 24-48 hours as long as they are not being customized and as long as they are in stock.
Please provide me with the correct order number so that I can look into this for you.
Thank you,
Customer Engagement
I may have typed the number wrong. Order number is ***. It's a combination of the middle two orders below. Crops missing are on both orders. The shell is on the second to the bottom one.
Hello,
Your tops have not shipped out yet because we are waiting for our accounting department to apply credit from your previous orders to the new one. I sent a follow up email on it so that I can see why it is taking so long and I will waive expedited shipping for you. Your customized shell tops are finishing up, but we do not have a ship date. I will also inquire about that for you. I apologize for the inconveniences that we have caused for you and every agent you spoke with tried everything they could to get you answers. At this point, we are waiting for a response from the vendor to know when your items will be shipping out. Once we have it, we will email you the information.
Please let me know if you need further assistance,
Thank you.
Customer Engagement
We finally received all but 2 of our shells. They look like ***. Not only are they crooked but the g is a c on several of them. Attached is a few shells for reference. All 68 that we received have issues.
We have been in contact with the VP Jennifer and she is doing her best to help correct it but I'm sure at this point my parents will want refunds and then we will have to find new tops in a short time span so we can compete and not look like we let our kids put uniforms together. Its horrible.
Oh the crops. They sent me a shipping number today on those. Finally. So we will see what happens when they arrive.
Overall I'm still very unhappy.
Order *** - the fact the I have to leave a review on the Revdex.com should tell you enough. Terrible Customer Service, False Advertising their customization time frames, promised calls back that never get returned.. the list goes on. SHIP MY ORDER TODAY, OR GIVE ME A REFUND
Hello,
I apologize for any inconveniences we have caused you. May I please be provided with an order number? Our customization processing times are currently 4-6 weeks (not including shipping). This time begins after the item is placed into production, not when the order was placed. I am unable to provide further assistance without knowing more details about your order.
Please let me know.
Thank you,
Customer Engagement
My daughter needed a larger sized cheer skirt for this football season than she wore a year ago, so we ordered UP 1 size. This “should” have fit perfectly but the “supposed” larger size was actually quite a bit SMALLER in the waist. I have a pic showing this if there is someplace I can attach it. Omni Cheer (whose parent company is VTA), says I can only return the skirt for another size if we haven’t cut the tags. Well of course we cut the tags because it was supposed to be 1 size larger than before..which means it should have fit.. not be tighter!! My daughter couldn’t even get the new skirt buttoned or zipped!!
Hello,
Our returns policy states that you can return items within 30 days that have not been damaged, worn, stained, and that still have the tags attached. All return items need to be in the original condition in order to be returned to our stock and resold. A lead informed you via email on 9/3/19 and 9/5/19 that she would provide an accommodation if you still had the tags, even if it was taken off and she stated that you did not reply. She also asked for pictures with the sizes shown on the inside of the skirts so that we could see what size belonged to each skirt. Without the tags, we are not able to take the merchandise back, as a courtesy we offered to take the items back without the tags attached. That is our returns policy which can be explained more in depth at ***. Our products change every year, and it is always recommended to use fit kits before purchasing uniform items. I apologize for the inconvenience and again if you still have the tags and can include them with your return, we can most definitely work something out with you. Please let us know.
Thank you,
Customer Engagement
My daughter already cut the tag off of the skirt because it was supposed to be one size larger than last year’s skirt. As you can see in the attached photo it is quite a bit smaller. She couldn’t even zip it up.
Hello,
You were informed via email that because the tag was taken off of the skirt, that we could not take it back as a return per our returns policy. As an accommodation, we offered to still take the skirt back as long as you still had the tag to put in the bag/box with the skirt, and that it did not have to be attached. But, you had informed that you no longer had the tag.
I apologize for the inconvenience this has caused you and I hope that the information relayed was able to provide clarity on our returns policy.
Thank you,
Customer Engagement
I have used this company to order cheer supplies for the past 6 years. They have always provided great customer service and products. I am not sure what has changed, but I have had an awful experience with them since May. I have placed orders with them and have had issues with every single order. Every time I call, I get a different representative and none of them seem to know each other. Once I even heard a baby in the background. The representatives give conflicting information. I have to beg for confirmation orders and then continue to call to get my orders shipped. The order processing department will not return emails. I have been trying to order all parts to our uniforms since May and throughout the summer, and I have yet to receive all parts. The biggest frustration is that no one can explain why my orders do not get processed on time, not have they been shipped on time. When questioned about these issues, the representatives tell me that they are not authorized to give that information. I will never use Omni Cheer again. Someone needs to investigate their business practices.
Terrible customer service! This company does not meet quoted deadlines, they do not respond to emails, their representatives no not give consistent answers. I got the run around every time I called.
Hello,
I apologize for any inconveniences that we have caused. Due to busy season, processing times can vary. If an item is back ordered, that would also cause a delay in delivery. If you could please provide me with your order number or your contact information, I would be happy to look over your order to find the best solution for you. Please give us a call at ***.
Thank you,
-Customer Engagement
Worst company ever that is all I have to say not worth my time for all the details and games they like to play!
Hello,
I apologize for any inconveniences that we have caused. I would like to speak with you further in regards to the concerns you have about your order(s). Please give us a call at *** and I will be happy to assist you with finding a solution that best fits you.
Thank you,
-Customer Engagement
I wanted to order Poms that are listed in the catalog for $7.49 than the next day I got an email that everything was 20% off and instead of honoring the $7.49 price they raised there price to $9.36 which is exactly 20%. So in return they are having a "sale" but changed the price.
Hello,
Our recent promotions have all been online and as stated in our terms and conditions for each promotion, we can not honor online promotions over the phone. if you could please provide me with your contact information, I can look into this call between you and the agent who helped you to see why the price was raised. Our catalog prices remain the same over the phone unless the wrong item was quoted.
Please call us at ***,
Thank you.
Hello,
I wanted to buy it online but the website did not give me 20% off. The day before the sale online the product was listed a different price I believe $7.49 and the next day when you started the sale it went up in price by 20%. So how is that a sale? I called because of that reason, I spoke to a lady there who take my name, number, email, all my account information she said she would call me back. That was back in July, I'm still waiting for my phone call. I will not call you customer service number because nobody can answer my question and nobody returns phone calls.
I have ordered 2 fit kits for our non profit leagues uniforms from *** cheer. The fit kits are to size our Youth cheerleaders prior to ordering. These fit kits have a 30 day refund policy on ***'s website.
Both fit kits were returned 1 on 04/25/19 05/21/2019 on their website they state there is a 3 day refund policy. Still to this day our league has not been refunded for the fit kit delivered 04/25/2019 and am coming up on 3 day mark for the last fit kit I returned.
I have called 13 times, 5 emails and many *** messages with no response or refund.
Below is tracking from UPS
04/25/19 *** Returned To
READING, PA, US
Left At: Receiver
Received By: ***
And another fit kit that was returned 05/21/2019 *** Returned To READING, PA, US
Left At: Dock
Received By:
Hello ***,
Our Accounting Department confirmed that your two refunds for $150 was processed on 5/29/2019 and 6/3/2019. Please check with your bank to see if the refund was processed on their end. If you have any questions regarding your refund, please call our Accounting Department at ***. Press option "4" twice.
Thank you.
- Customer Engagement
Tell us why here...
I have not had either of the 2 payments totalling $300.00 refunded to my original payment method. Attached is *** statement from our non profit business account which was opened up 04/05/2019
I have been told I would recieve refunds on the April fit kit for well over a month now.
I am also waiting to see the refund from the fit kit returned in May.
per ***'s website " return the cheerleading fit kit within 30 days of purchase for a full refund"
We'll gladly accept returns within 30 days after receipt"
and most importantly "Please allow 72 business hours to process a return or exchange, in addition to standard ground shipping time"
I have followed every step required to return these fit kits, I got return authorizations and labels sent to me for both fit kits,they were returned within a very timely manner. *** website clearly states please allow 72 hours for refunds.
I have called, emailed, *** messaged around 20 times trying to resolve this.
Hello ***,
According to our records, you recently received your refund, however we apologize that you did not receive your refund in a timely manner. We apologize for the delay and will forward your feedback to the appropriate department.
Thank you.
- Customer Engagement.