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Omniprint

1672 Reynolds Ave, Irvine, California, United States, 92614-5710

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Omniprint Reviews (%countItem)

I purchased this product in June of 2018. Set up was in August 2018. The machine worked good for one week and has been a constant series of breakdowns since. This machine has had new pumps, new head, wiring disconnected, and poor service help. Thousands of dollars have been wasted and lost due to customer orders not being able to be filled. This has wasted treatment, inks and ruined clothing from attempting to print. Multiple emails have been sent asking for help with two listed phone numbers to call back. Every technician has responded with having their own ideas on how the program should be adjusted, pre treatment settings and printer adjustments. There seems to be no set way they are taught to actually make the machine function properly. It is very common that if a technician does respond and unable to fix it they pass it off to someone else. This causes the waiting game to begin. There have been webcam calls where the representative even had us open the machine and cut hoses and found wires that were not even connected that were supposed to be from the factory. Parts that are supposed to be built for long term use are breaking regularly on a machine that has not even being able to get close to turning a profit due to lack of functioning properly, and consistently ruining shirts that I pay for, ink that I have to pay for, and technicians. I have to call in to be here to work on machine during the service calls. This is not to mention when I have to call these techs in to be here at the appointment times scheduled and then receive no call from Omniprint representative at the appointed time they themselves scheduled. It has also been stated multiple times that my business is an east coast time zone, yet they will attempt calls well after business hours and respond with, " We attempted to contact you." The machine has been both a let down and disappointment in performance, quality, and support. It costs money everyday just to sit here to be cleaned and cycled.

Omniprint Response • Mar 09, 2020

Our customer, *** of Miller Castings, Inc. (dba 'Down on Main'), has filed relatively few support incidents with us for her FreeJet 330TX Plus DTG printer which was purchased 7/2/18. Virtually all of the support issues have been process related, rather than any problem with the hardware or software. The only exception being pump replacements which occurred in December of both 2018 and 2019. Although the pump is categorized as a "consumable" part which is not covered by the warranty (comparable to tires on a car), we made an exception and provided a replacement pump at no cost to Ms. in 2018, as a goodwill gesture.The most recent support incident was a print quality issue opened on 1/27/20. A technician responded to this support ticket on 1/28, 1/30, and 1/31 but we received no response from Ms. to those communications. At that time the support ticket was closed and a final email was sent stating that "If you are still experiencing issues relating to this topic, please respond to this message, and the ticket will be re-opened."We followed up with a phone call on 2/13/20 and offered to have a technician call Ms. to troubleshoot and resolve the issue reported on 1/27. We also suggested the possibility of having a technician come onsite to service the printer. Ms. declined on proceeding with troubleshooting/servicing and said that she instead wanted to see what the Revdex.com would do.At that time we expressed to Ms. concern that if the printer were to remain idle for an extended period this would increase the likelihood of new problems developing over time, due to lack of ink flow and maintenance. We let her know that if she intended to leave the printer idle for an extended period of time, the ink system should be flushed out with distilled water. We also offered to schedule a time for an OmniPrint technician to work with her to either to resolve the issue or to flush the lines out to prepare the printer for storageTo follow up on the conversation of 2/13/20 we've sent emails and tried to reach Ms. by telephone on 2/20, 2/27, and 3/6. In each case we were not able to leave a message because the voicemail inboxes have been full at both numbers we have on file (***.)

Customer Response • Mar 12, 2020

The pump in question that was replaced as a goodwill gesture, was paid for on one occasion, and shipping was paid for on the second occasion all within a short span of time, both of those documents are attached on when they were paid for and how much was paid. As far as the machine goes, it has not worked properly on any occasion since purchase, with multiple pieces being replaced, and issues arising every time that we have tried and use it. When disassembling the machine for repair, one occasion we noticed that multiple wires were not connected properly and they were just loose, where we were told, "That is fine, there is no issue." On multiple occasions, via phone, video chat, or email correspondence, there has been no time where any of the issues have been resolved. We were told to fix a number of things, access was given to the computer where they would even have the opportunity to fix multiple things, and the shirts would still not come our correctly even directly speaking to them and following the exact steps that they were listing. In the short amount of time that this machine has been in use, there has not been a single time that we have produced anything worth of quality, and the amount of not only product, but customer loss because of the issues has been a detrimental factor on not only myself, but the business as a whole because of the issues not being fixed. In regards to the customer support side of things, there has still yet to be a time where issues were resolved and we could work with the machine as a whole. Every time something would be "resolved" the issue would present itself again after one pass, or another issue would arise where we would have to contact support again and sit and wait for a response. I have lost countless hours of work, a number of different product items that were not only used to test the machine when it was acting up. as well as getting different help to come in and try and work the machine with nothing ever working.

I was screwed by this company and their shoddy printers in 2016. I can espouse all of the issues I have had with them but as I see, it is still going on as I look at 2019 reviews. DEAR BUYERS, if you are looking for DTG to create additional business, PLEASE, FOR YOUR OWN SAKE, look elsewhere! same issues as everyone else: printer heads contstanly clogged-blamed me. Shame on this company.
I hope they go out of business before they scam anyone else. THey promise the moon and stars and delilver you a can of beans that don't even work!
By the way, the tshirt printing market is SOOO saturated you will be hard pressed to break even anyway. We have been in this business for 20 years. Don't believe these liars. I recommend you find another outlet to make money altogether. Lucky for me, this was just going to be a supplemental income. I have met many that lost their meager life savings believing this garbage machine is the answer to their financial woes. The woes will just begin when you purchase.

Buyers Beware- I purchased the 500tx for my business so that I could print the designs as orders came in and not have the burden of having a ton of inventory on hand. Since ive had the machine, ive spent about 30-40 hours on troubleshooting and about 3-4 hours of actually printing garments. This is the second time I will have to have a technician come to my home to repair the machine. This machine is very large and well over 300lbs, and they will not pay to have it shipped back ( it is under 1 year old ) nor will they send a technician out for free, I have to pay to have a brand new machine fixed. It also takes on average 2-3 days to get an initial response from the company. When I contacted them this last time, I was told it would be at least 4-5 weeks until someone could come fix my machine. I told them that this was unacceptable, and they market their machine as ideal for home business and their "customers are a priority". If my only income was my printing, how would I be able to survive waiting at least 4-5 weeks for it to be repaired? The companies response was that they were sorry, but theyve had month to month sales increases and are basically too busy to send someone, and that if I wanted it fixed sooner I could bring it down myself. I suggested they pay shipping since it shouldn't be the customers responsibility to keep fixing a brand new machine or suggested they buy back this lemon. It has been over two weeks and I still have not heard back. At this point I will have to outsource a screen printing shop to fill my orders. Worst purchase I have ever made!

IF YOU HEAR THESE GUYS COMING RUN FAST!

THIS IS A VERY SHADY COMPANY THAT RE-SELLS A PRINTER FROM KOREA.

THE PRINTER WAS CREATED/DEVELOPED BY HANGYANG C&C AND THIS COMPANY IS SELLING THEM FOR $4000 AND OMNIPRINT IS BUYING AND RE-SELLING THEM FOR $17,995

THE HORROR DOES NOT STOP THERE...

THEIR SALES PITCH IS THAT IF YOU BUY THEIR PRINTER YOU CAN SAVE ON THE BULK INKS.... WHICH IS GOOD BUT ON THE BACKSIDE THEY WANT YOU TO KEEP BUYING THEIR EXPENSIVE INKS EVERY MONTH FOR THEM TO HELP OR SUPPORT YOUR PRINTER...

TAKE NOTE THEIR INK IS 2X MORE EXPENSIVE THAN OTHER INK RETAILERS... THEY USE DUPONT INKS WHICH IS ALSO AVAILABLE IN OTHER DUPONT RETAILERS...

THEY WILL FORBID YOU FROM BUYING DUPONT INKS FROM OTHER RETAILERS BECAUSE THEY WANT YOU TO BUY FROM THEM AND MAKE MONEY FROM YOU!

SO THE SAVING ON BULK INK PITCH IS A LIE - A HUGE LIE!

DO YOUR RESEARCH AND DIG DEEPER!

THE FREEJET DTG PRINTER ALSO USES AN EPSON PRINTHEAD TO PRINT...

WHAT DOES THAT TELL YOU?

1) OMNIPRINT CANNOT CREATE THEIR OWN PRINTER PRINTHEAD

2) YOU HAVE NO FUTURE WITH OMNIPRINT BECAUSE EPSON CAN ALWAYS CUT OFF PRODUCTION SALES TO THEM

3) OMNIPRINT HAS A LOT OF SOCIAL MEDIA ACCOUNTS AND THEY ACT LIKE A REGULAR CONSUMER OR FREEJET OWNERS AND WILL TELL YOU THAT THEIR EXPERIENCE IS GOOD... THEY ARE FAKE ACCOUNTS!

LOOK THEM UP... CHECK THEIR REVIEWS IN GOOGLE REVIEWS AND FACEBOOK REVIEWS YOU SEE A LOT OF FAKE ACCOUNTS GIVING THEM POSITIVE FAKE REVIEWS...

CHECK THE NEGATIVE REVIEWS ON THEM... THOSE ARE REAL PEOPLE... REAL OWNER AND ARE EXPERIENCING TERRIBLE NIGHTMARE FROM THIS COMPANY

STAY AWAY FROM THEM AT ALL COST!!!

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Address: 1672 Reynolds Ave, Irvine, California, United States, 92614-5710

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