Dear Revdex.com, We will be in contact with this customer to resolve the issue, we will be offering a refund to the customer We have tried to get in contact with them before numerous times leaving messages and no one had returned the calls Thank you
Dear Revdex.com,The refund check for MrDrake has already been placed in the U.SMail systemAll checks were placed immediately in the mail once they were printedThere is no way for anyone to stop the mail, to send it any other wayI do apologize for any inconvenienceKind regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem: I opened an case with the Revdex.com ABOUT THIS COMPANY SELLING ME AND OLD TELEVISION AND REFUSING TO FIX IT OR REFUND MY MONEYAfter several attempts and sending the company everything the request they agreed to refund me my money however now they refuse to respond to me againMe [redacted] has been my primary contact however I have attempted to email and call him and the company numerous times and I can not get an response Desired Outcome: I want the refund that they promised as well as for them to pick up the broken television Regards, [redacted]
Dear Revdex.com, If the customer is refusing the replacement TV, through a [redacted] store locationWe can provide a refund check for the amount the TV was purchased for including sales tax to the customerThe customer will need to return her RCA TV in order for the check to be mailed to her home addressWe will also contact this customer to explain to her these terms as wellKind Regards,
Dear Revdex.com, We are currently in process with this customer's refund check from our accounting departmentOur accounting department has printed refund checks today, as they will be mailed outWe will contact this customer and inform him of this againThank you, [redacted]
Dear Revdex.com, The refund check was mailed to himHe should be receiving the check any day nowAgain, I apologize for any delay from the accounting departmentKind regards, [redacted]
Dear Revdex.com, The customer has stated she wants a refund check not a replacement as the warranty statesTherefore we need a copy of her sales receipt for the accounting department to issue a check for the amount the customer paid on the TV including sales taxWithout a copy of the sales receipt we will be unable to process a refund check Kind Regards,
Dear Revdex.com,The refund check was mailed to himHe should be receiving the check any day nowAgain, I apologize for any delay from the accounting department.Kind regards, [redacted]
Dear Revdex.com, The customer had received the check on 11/21/ When we offer refunds we do make it clear that it will take anywhere from 4-weeks to received the refund check in the mail Thank you
Dear Revdex.comWe do not normally help customers with damaged TVsIt is not covered under our warrantyWe will contact the customer and assist her with either a refund or replacementThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company is selling defective merchandise that is designed to fail shortly after the warranty has expiredIf you look at the reviews for this model and others created by ONCorp since 2010, you will most definitely see a pattern of poor quality, defective, high priced merchandise such as the television I purchased with a retail price of $ At that price, it should last years, not monthsThis response adds nothing new to their original response of "oh well, sorry you purchased our defective product, tough luck," and is 100% rejected The television is currently at the repair shop, awaiting a determination and estimate of the cost to repair this defective television or if it is even worth fixing at all Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe Business states that they cannot help me because the warranty is out of date, and there are "no recalls or any common issues with this model" I find this very odd considering that I have contacted the three authorized [redacted] TV repair centers in my area, ( [redacted] , [redacted] **, and [redacted] ), as well as On Corp US online call center, and been told, in each case, that this was a "common issue" with this modelThe fact that there has not been a recall of the model is undoubtedly due to the fact that the defect does not pose a safety riskThe fact that a major electronic componant routinely fails within two years of manufacture is not only disturbing, but indicitive of a serious flaw in the deviceIt does not seem like too much to request that the company stands behind their product, and repairs this issue in order to bolster good customer relations and avoid any further complaints or adverse publicityI look forward to a speedy and favorable resolution to this issueSincerely, [redacted] ***
Dear Sir or Madam, Thank you for the report regarding this customer The customer was most recently contacted by phone on February 8th, 2016, and by email on February 2nd, Our initial contact was on January 6th, We are processing a refund for this customer for the month of FebruaryThe customer has returned her defective television to usThe refund checks are typically printed in the first full week of the month, but they have not yet been printed for FebruaryThis is an unusual circumstance, for which we have apologized to the customerAdditionally, we have guaranteed to send the check to the customer by FedEx Overnight as soon as it is delivered to the Customer Service Department
Dear Revdex.com, We are offering a replacementI am not sure how this is not an offer We have attempted to call the customer and are waiting on a response back The customer can call us at 858- [redacted] EXT [redacted] Thank you, [redacted] 858- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ------------ I have sent in the receipts and that said that it had writing on them so they would have to send Me a check for the TV price they retail sale it for
I opened an case through the Revdex.com about an television that this company sold to me through Sears and it was the wrong televisionAfter numerous attempts we finally came to the conclusion in June of this year that the company would refund me my money and take the television backAfter the rep [redacted] told me this it was impossible to reach to company againSo I contacted my case manager at the Revdex.com for help because he closed the case prematurely seeing that the issue was not completely resolvedIn July mr [redacted] of on Corp USA stated that they were in the process of issuing my check and having a box sent to me so that I could return the television and be refunded my moneyI immediately emailed him back and stated that I would send the television back myself if he sent me the addressHe again never responded which is the pattern with this companyIt is now aug and I have not received and response, nor boxes or and check that refunds my moneyThey will not give me an address to send the television to and I can not get anyone at their corporate office to answer any phone callsI would like for my money to be sent wishing the next ten business day or contact information for their legal department as well as me [redacted] as I am prepared to start a lawsuit for their fraudulent behavior and neglect to their promise of refunding me my money in July.Desired Outcome: Money sent to me with ten business day or contact information for your legal and media department
Dear Revdex.com,We will get in contact with the customerWe do not have any male phone reps in our department, more than likely he was speaking with A&E who is our third party service teamIf we had spoken with the customer, we would have taken control over this situation from the beginningPlease assure the customer we will get this corrected for himWe will be requesting a copy of the receipt for the TV or some sort of statement showing when he had received the TV.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On 3/22/I spoke with [redacted] from RCA He stated that they were aware of the situation and that he would contact me, but never didI called him at [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for sending the information to us, we have contacted the customer and have resolved their issue We will be sending them a replacement for the defective TV Thank you, [redacted]
Dear Revdex.com, We will be in contact with this customer to resolve the issue, we will be offering a refund to the customer We have tried to get in contact with them before numerous times leaving messages and no one had returned the calls Thank you
Dear Revdex.com,The refund check for MrDrake has already been placed in the U.SMail systemAll checks were placed immediately in the mail once they were printedThere is no way for anyone to stop the mail, to send it any other wayI do apologize for any inconvenienceKind regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem: I opened an case with the Revdex.com ABOUT THIS COMPANY SELLING ME AND OLD TELEVISION AND REFUSING TO FIX IT OR REFUND MY MONEYAfter several attempts and sending the company everything the request they agreed to refund me my money however now they refuse to respond to me againMe [redacted] has been my primary contact however I have attempted to email and call him and the company numerous times and I can not get an response Desired Outcome: I want the refund that they promised as well as for them to pick up the broken television Regards, [redacted]
Dear Revdex.com, If the customer is refusing the replacement TV, through a [redacted] store locationWe can provide a refund check for the amount the TV was purchased for including sales tax to the customerThe customer will need to return her RCA TV in order for the check to be mailed to her home addressWe will also contact this customer to explain to her these terms as wellKind Regards,
Dear Revdex.com, We are currently in process with this customer's refund check from our accounting departmentOur accounting department has printed refund checks today, as they will be mailed outWe will contact this customer and inform him of this againThank you, [redacted]
Dear Revdex.com, The refund check was mailed to himHe should be receiving the check any day nowAgain, I apologize for any delay from the accounting departmentKind regards, [redacted]
Dear Revdex.com, The customer has stated she wants a refund check not a replacement as the warranty statesTherefore we need a copy of her sales receipt for the accounting department to issue a check for the amount the customer paid on the TV including sales taxWithout a copy of the sales receipt we will be unable to process a refund check Kind Regards,
Dear Revdex.com,The refund check was mailed to himHe should be receiving the check any day nowAgain, I apologize for any delay from the accounting department.Kind regards, [redacted]
Dear Revdex.com, The customer had received the check on 11/21/ When we offer refunds we do make it clear that it will take anywhere from 4-weeks to received the refund check in the mail Thank you
Dear Revdex.comWe do not normally help customers with damaged TVsIt is not covered under our warrantyWe will contact the customer and assist her with either a refund or replacementThank you, [redacted]
Dear Revdex.com, Thank you for the feedbackWe will forward this to the call center manager for further review
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company is selling defective merchandise that is designed to fail shortly after the warranty has expiredIf you look at the reviews for this model and others created by ONCorp since 2010, you will most definitely see a pattern of poor quality, defective, high priced merchandise such as the television I purchased with a retail price of $ At that price, it should last years, not monthsThis response adds nothing new to their original response of "oh well, sorry you purchased our defective product, tough luck," and is 100% rejected The television is currently at the repair shop, awaiting a determination and estimate of the cost to repair this defective television or if it is even worth fixing at all Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe Business states that they cannot help me because the warranty is out of date, and there are "no recalls or any common issues with this model" I find this very odd considering that I have contacted the three authorized [redacted] TV repair centers in my area, ( [redacted] , [redacted] **, and [redacted] ), as well as On Corp US online call center, and been told, in each case, that this was a "common issue" with this modelThe fact that there has not been a recall of the model is undoubtedly due to the fact that the defect does not pose a safety riskThe fact that a major electronic componant routinely fails within two years of manufacture is not only disturbing, but indicitive of a serious flaw in the deviceIt does not seem like too much to request that the company stands behind their product, and repairs this issue in order to bolster good customer relations and avoid any further complaints or adverse publicityI look forward to a speedy and favorable resolution to this issueSincerely, [redacted] ***
Dear Sir or Madam, Thank you for the report regarding this customer The customer was most recently contacted by phone on February 8th, 2016, and by email on February 2nd, Our initial contact was on January 6th, We are processing a refund for this customer for the month of FebruaryThe customer has returned her defective television to usThe refund checks are typically printed in the first full week of the month, but they have not yet been printed for FebruaryThis is an unusual circumstance, for which we have apologized to the customerAdditionally, we have guaranteed to send the check to the customer by FedEx Overnight as soon as it is delivered to the Customer Service Department
Dear Revdex.com, We are offering a replacementI am not sure how this is not an offer We have attempted to call the customer and are waiting on a response back The customer can call us at 858- [redacted] EXT [redacted] Thank you, [redacted] 858- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ------------ I have sent in the receipts and that said that it had writing on them so they would have to send Me a check for the TV price they retail sale it for
I opened an case through the Revdex.com about an television that this company sold to me through Sears and it was the wrong televisionAfter numerous attempts we finally came to the conclusion in June of this year that the company would refund me my money and take the television backAfter the rep [redacted] told me this it was impossible to reach to company againSo I contacted my case manager at the Revdex.com for help because he closed the case prematurely seeing that the issue was not completely resolvedIn July mr [redacted] of on Corp USA stated that they were in the process of issuing my check and having a box sent to me so that I could return the television and be refunded my moneyI immediately emailed him back and stated that I would send the television back myself if he sent me the addressHe again never responded which is the pattern with this companyIt is now aug and I have not received and response, nor boxes or and check that refunds my moneyThey will not give me an address to send the television to and I can not get anyone at their corporate office to answer any phone callsI would like for my money to be sent wishing the next ten business day or contact information for their legal department as well as me [redacted] as I am prepared to start a lawsuit for their fraudulent behavior and neglect to their promise of refunding me my money in July.Desired Outcome: Money sent to me with ten business day or contact information for your legal and media department
Dear Revdex.com,We will get in contact with the customerWe do not have any male phone reps in our department, more than likely he was speaking with A&E who is our third party service teamIf we had spoken with the customer, we would have taken control over this situation from the beginningPlease assure the customer we will get this corrected for himWe will be requesting a copy of the receipt for the TV or some sort of statement showing when he had received the TV.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On 3/22/I spoke with [redacted] from RCA He stated that they were aware of the situation and that he would contact me, but never didI called him at [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for sending the information to us, we have contacted the customer and have resolved their issue We will be sending them a replacement for the defective TV Thank you, [redacted]