class="adn ads" This is [redacted] in [redacted] to complaint id [redacted] I have not received any information about the check or the status of my refundWhen l do call l get voicemail or no answer at allI would like my complaint to be reopened and the case not closed until l get the refund that was promisedThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Problem: I opened an case with the BBB ABOUT THIS COMPANY SELLING ME AND OLD TELEVISION AND REFUSING TO FIX IT OR REFUND MY MONEY. After several attempts and sending the company everything the request they agreed to refund me my money however now they refuse to respond to me again. Me [redacted] has been my primary contact however I have attempted to email and call him and the company numerous times and I can not get an response. Desired Outcome: I want the refund that they promised as well as for them to pick up the broken television. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with [redacted] today and they told me that if the [redacted] box was the issue then it would have done it to the television in the master bedroom when it was hooked up to that [redacted] said that something is wrong with the television and told me to let On Corp now that the whole conversation is in their computer systemsI would like for something to be done about this Regards, [redacted]
Dear Revdex.com.We do not normally help customers with damaged TVsIt is not covered under our warranty.We will contact the customer and assist her with either a refund or replacement.Thank you, [redacted]
Dear Revdex.com,Our policy does not allow us to overnight a television, the cost to overnight ship a TV goes way above the cost of a replacement with regular shippingThis is not something we do and will never doThe customer has the choice of a refund if preferred but refunds are cut once a month at the beginning of each monthThe customer would need a copy of the purchase receipt and would be waiting until the first week of October to receive a refund checkWe will continue working with the customer until a resolution is found.Thank you, [redacted]
Dear Revdex.com, My team called Mr [redacted] on Friday 6/and advised him that his refund check was sentOur accounting team confirmed the check was sent out and cashed by Mr [redacted] Please let me know if you need any further informationThank you
Dear Revdex.com,Under the manufacture's warranty as stated in all owner's manual that come with each TV, is the warranty for replacementsWhich state we replace with refurbished units.We will contact this customer to resolve any issues she feelsWe will offer a refund for the purchased price of each TV and the sales tax.Kind Regards, [redacted]
Dear Revdex.com, The order for the TV was put in yesterday and as soon as we have tracking a call will be made to the customerAt this point there is no further action to be takenThank you
Dear Revdex.com, We have assisted the customer with the pickup with FedEx and are doing a replacement TV for himWe have contacted this customer to inform him of the current status Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, I would like tracking numbers today if they are sending [redacted]
Dear Revdex.com, This customer was contacted on 06/regarding us providing a refund check instead of a replacement TV through SearsThe customer responded on 06/stating that was what she would like to doThe refund check was processed for the month of July, since refund checks are processed once a monthCurrently the boxes are in the middle of shippingOnce the customer returns or has the TV at least picked up by FedEx the refund check will be able to be mailed to herIf she is able to find a box instead of waiting for the warehouse to ship a box she may also do that and let us know, so we can schedule a pick up for her
Dear Revdex.com,We have had a delay in the accounting department due to some unfortunate circumstances [redacted] has been out sick since FridayWe will be issuing checks as soon as possible.Thank you[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] The company now wants to replace/fix the television however I would like my money backI feel that I will have this issue again or it will be replaced with a refurbished televisionAlso this situation has been going on so long and with them not responding I have purchased another television to replace the broken oneI am requesting a full refund for the television
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Dear Revdex.com, It sounds like the customer had an issues with A&E servicesPlease inform customer to contact my assistant manager [redacted] at [redacted] ***, and we will get him taken care ofWe have the option of a refund or a replacementWe would need a copy of the receipt for a refund Thank you, [redacted]
Dear Revdex.com,We have corresponded to this customer multiple times regarding their RCA TVAs stated per email we are stating awaiting for them to get the service information they claimed happened in Spring of We have reached out to the service provide we use and they are not able to find any information on this customer.Please have the customer provide the service work order from when the customer claims to have had a technician out to service the TV and determine the TV had a defectThe customer may provide this by email ( [redacted] ) or by fax [redacted] I will send another email to this customer restating what information we are still currently waiting on to try and assist this customer outside of the month manufacturer's warranty.Kind regards, [redacted]
Dear Revdex.com, We have received the complaint information for [redacted] We had received approval to over night a refund check through FedEx on Monday 5/5/We had provided Ms [redacted] with the tracking number [redacted] on Monday 5/5/We have since looked into the delivery of the check and it shows it was received on Tuesday 5/6/We have refunded the customer for the amount she spent on the television plus the tax she had paid, a total of based on the receipt she had sent in to usWe have not received any voice mails from Ms [redacted] since before we had spoken on Monday 5/5/when we provided her with the tracking number for the refund check Kind Regards, [redacted]
Dear Revdex.com, Under the manufacture's warranty as stated in all owner's manual that come with each TV, is the warranty for replacementsWhich state we replace with refurbished unitsWe will contact this customer to resolve any issues she feelsWe will offer a refund for the purchased price of each TV and the sales taxKind Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 3/22/I spoke with [redacted] from RCA He stated that they were aware of the situation and that he would contact me, but never didI called him at [redacted] Regards, [redacted]
class="adn ads" This is [redacted] in [redacted] to complaint id [redacted] I have not received any information about the check or the status of my refundWhen l do call l get voicemail or no answer at allI would like my complaint to be reopened and the case not closed until l get the refund that was promisedThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Problem: I opened an case with the BBB ABOUT THIS COMPANY SELLING ME AND OLD TELEVISION AND REFUSING TO FIX IT OR REFUND MY MONEY. After several attempts and sending the company everything the request they agreed to refund me my money however now they refuse to respond to me again. Me [redacted] has been my primary contact however I have attempted to email and call him and the company numerous times and I can not get an response. Desired Outcome: I want the refund that they promised as well as for them to pick up the broken television. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with [redacted] today and they told me that if the [redacted] box was the issue then it would have done it to the television in the master bedroom when it was hooked up to that [redacted] said that something is wrong with the television and told me to let On Corp now that the whole conversation is in their computer systemsI would like for something to be done about this Regards, [redacted]
Dear Revdex.com.We do not normally help customers with damaged TVsIt is not covered under our warranty.We will contact the customer and assist her with either a refund or replacement.Thank you, [redacted]
Dear Revdex.com,Our policy does not allow us to overnight a television, the cost to overnight ship a TV goes way above the cost of a replacement with regular shippingThis is not something we do and will never doThe customer has the choice of a refund if preferred but refunds are cut once a month at the beginning of each monthThe customer would need a copy of the purchase receipt and would be waiting until the first week of October to receive a refund checkWe will continue working with the customer until a resolution is found.Thank you, [redacted]
Dear Revdex.com, My team called Mr [redacted] on Friday 6/and advised him that his refund check was sentOur accounting team confirmed the check was sent out and cashed by Mr [redacted] Please let me know if you need any further informationThank you
Dear Revdex.com,Under the manufacture's warranty as stated in all owner's manual that come with each TV, is the warranty for replacementsWhich state we replace with refurbished units.We will contact this customer to resolve any issues she feelsWe will offer a refund for the purchased price of each TV and the sales tax.Kind Regards, [redacted]
Dear Revdex.com, The order for the TV was put in yesterday and as soon as we have tracking a call will be made to the customerAt this point there is no further action to be takenThank you
Dear Revdex.com, We have assisted the customer with the pickup with FedEx and are doing a replacement TV for himWe have contacted this customer to inform him of the current status Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, I would like tracking numbers today if they are sending [redacted]
Dear Revdex.com, This customer was contacted on 06/regarding us providing a refund check instead of a replacement TV through SearsThe customer responded on 06/stating that was what she would like to doThe refund check was processed for the month of July, since refund checks are processed once a monthCurrently the boxes are in the middle of shippingOnce the customer returns or has the TV at least picked up by FedEx the refund check will be able to be mailed to herIf she is able to find a box instead of waiting for the warehouse to ship a box she may also do that and let us know, so we can schedule a pick up for her
Dear Revdex.com,We have had a delay in the accounting department due to some unfortunate circumstances [redacted] has been out sick since FridayWe will be issuing checks as soon as possible.Thank you[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] The company now wants to replace/fix the television however I would like my money backI feel that I will have this issue again or it will be replaced with a refurbished televisionAlso this situation has been going on so long and with them not responding I have purchased another television to replace the broken oneI am requesting a full refund for the television
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Dear Revdex.com, It sounds like the customer had an issues with A&E servicesPlease inform customer to contact my assistant manager [redacted] at [redacted] ***, and we will get him taken care ofWe have the option of a refund or a replacementWe would need a copy of the receipt for a refund Thank you, [redacted]
Dear Revdex.com,We have corresponded to this customer multiple times regarding their RCA TVAs stated per email we are stating awaiting for them to get the service information they claimed happened in Spring of We have reached out to the service provide we use and they are not able to find any information on this customer.Please have the customer provide the service work order from when the customer claims to have had a technician out to service the TV and determine the TV had a defectThe customer may provide this by email ( [redacted] ) or by fax [redacted] I will send another email to this customer restating what information we are still currently waiting on to try and assist this customer outside of the month manufacturer's warranty.Kind regards, [redacted]
Dear Revdex.com, We have received the complaint information for [redacted] We had received approval to over night a refund check through FedEx on Monday 5/5/We had provided Ms [redacted] with the tracking number [redacted] on Monday 5/5/We have since looked into the delivery of the check and it shows it was received on Tuesday 5/6/We have refunded the customer for the amount she spent on the television plus the tax she had paid, a total of based on the receipt she had sent in to usWe have not received any voice mails from Ms [redacted] since before we had spoken on Monday 5/5/when we provided her with the tracking number for the refund check Kind Regards, [redacted]
Dear Revdex.com, Under the manufacture's warranty as stated in all owner's manual that come with each TV, is the warranty for replacementsWhich state we replace with refurbished unitsWe will contact this customer to resolve any issues she feelsWe will offer a refund for the purchased price of each TV and the sales taxKind Regards, [redacted]
Dear Revdex.com and Mr***, I am sorry for the delayI will look into this repair and get back to you within the day Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 3/22/I spoke with [redacted] from RCA He stated that they were aware of the situation and that he would contact me, but never didI called him at [redacted] Regards, [redacted]