One Call Plumbing Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
In response to the One Call Plumbing for this complaint:? We signed the contract in good faith on 1/30/since they were still working on the project and due to the weather understood all the repairs to the property could not be resolved at that time.? Also, did not want them coming back and saying the reason they were not returning to fix the issues was due to payment not received.The driveways should have been repaired to the extent they are passable and no damage to vehicles.The neighbors water line gas lines DO NOT run through our property and Mr*** did make the foreman (John) aware there was a gas and water line belonging to the neighbors in that area.? It was the contractor’s responsibility to notify *** *** to get these marked.The neighbor’s water line was repaired by YOUR company NOT the water company.? As of Feb9th, they are still having issues.? She has notified your company and spoke with Josh who stated they will come out and check where the issue with her water still running murky and dirty.At NO point in time was Mr*** advised another estimate or contacted another company.A deposit was NOT requested at the time to secure a start dat.? Advised they would start on Janbut understood the date could slip due to Snow Storm Jonas.On Jan30th we were advised they would return on Monday Feb2nd with gravel to fix both ours and the neighbor’s driveways.? AT NO POINT was Mr*** advied there was an additional cost to provide the gravel and fix the driveways.Calls have NOT been returned and we have all the call logs that have been made to your and company and NOT returned.? Mr*** has contact two different phone number twice without a response.If calls had been returned, these issues could possibly have been resolved.ABSOLUTELY NOT TRYING TO TAKE ADVANTAGE OF ANYONE OR RECEIVE SOMETHING FOR NOTHINGThere seems to be a MAJOR Breakdown in communication with the PA and WV offices

First let me point out that this complaint has also been filed with the WV Attorney General's Office...thus reinforcing my point that these people have difficulty telling the truth since they informed both the Revdex.com & WV Atty Gen that they did not file the complaint anywhere else.She signed the contract in good faith? Does this woman seem like she does anything in good faith? ? Good faith would have been paying us our deposit, not waiting until you have a ft waterline completely installed.The neighbor's water line was repaired by the water company, we assisted them in exposing it? Since Mrs*** wasn't standing outside in the cold with us, she would have no idea of who did what? We did call in separate dig requests? On one hand she states that the neighbor's lines do not run through their property, then states Mr*** told us they were there? Which is it? ? If we were in the wrong, the utility companies would be coming after us? We did notify the water company that the neighbor was still having some issues? Since we have heard nothing more from the neighbor, I assume the issue was resolved by the water company, which all they had to do was flush the line? The gas line was not properly marked, as you can see from the attached Dig Request, we were asking the gas company to come back out? Pretty sure that was another lie by Mrs *** by insinuating that we did not call in a WV dig request.Mr*** told not only me but also the Foreman that he had another price from *** *** but we were cheaper so he was going with our estimate? I don't know why they are lying about this? Their water was shut off on Thursday Jan & they want you to believe that they did not contact any company until the following day? ? Ridiculous.? A deposit was requested, they refused to give it until the work was done? My point is reinforced by the fact that the date on the check is 01/28/16, the day we started the workI am attaching a copy? Just one more lie by the ***'s.In regard to their driveway, their driveway is 90% dirt & 10% gravelWhen we excavate, we put the gravel removed on one side & the dirt on the other? They had no gravel? mrs*** is acting as though we dug up her whole driveway? That is not true, we dug across a section of the driveway? Following a 24" snowfall, they did not clear their driveway at all, that would be why they have so much damage since they let all that snow melt in their dirt? They did not have their driveway graveled last spring, Mr*** stated he was having tons of gravel for him & the neighbor brought in this upcoming Spring? Before the final price was put on the contract, we asked if he wanted gravel, he declined.Two separate phone calls have occurred with Mr*** wherein he was informed that we would bring gravel but he would have to pay for it? I spoke with him last week & the Foreman spoke with him on February at 12:PMHe declined both times because he said he didn't want to pay for anything? It was only after the February 3rd phone call that Mrs*** decided to issue complaints? We had no contact with her except where she signed the contract? Other than that, all contact was with Mr***? During my phone conversation with Mr***, I asked him why he declined the gravel before the final price was put on the contract? He stated it was never offered? I asked if he was calling the Foreman a liar because if so, I would dismiss the Foreman because I don't want to have these issues again? Mr*** stated "No, no, don't do that, maybe I just didn't hear him." ? So which is it? ? I then said so if you didn't hear him, I'm offering to bring gravel at a cost of $500, which still puts him below the maximum quoted price? He said no.Yesterday, February 22, 2016, gravel was taken to the neighbor across the road to repair their driveway? While there, Mrs*** proceeded to exit her residence & was verbally offensive to my employee by using the "*" word? VERY TRASHY to hear that type of language being yelled across the road? We had more gravel on the truck but any hope of it going to the ***'s was gone when she chose to go all *** ***" on my employeeWe are done with this issue, I believe in this short response I have pointed out ATLEAST lies told by these people ? That should tell you what kind of people you are dealing with? There should be a venue for contractors to go & report customers to warn other contractors.Just to be clear so there are not more letters, the ***'s can pay someone else to bring them gravel? Maybe Mrs*** can * them out too.? ? ? ? ? ?

On Wed, Apr 6, at 3:PM* *** ***? ***>? wrote:Ms*** Please excuse my tardy response I did not see the earlier emails from youMrR*** sent workers to the house and they worked for many hours until the problem was solvedThe water pressure has been restored to its original pressureI am very pleased with the resultsOne Call did a wonderful job and I and very grateful to have it fixed.Thank you so much

1/15/ - - ??" This is in response to the unbelievable letter One Cali Plumbing sent to youSounds like they are trying to avoid dealing with problemsMy complaints are manyFrom this it sounds like the company does not want to take responsibility for the employees or the work performedMy sink is small, I live alone and the pipes were not disconnected till after they blew them outThe drain was draining (just sluggish) so l find it very hard to believe that the build up was as extreme as they sayActually it couldn’t have been "significant" if the drain was still draining.They came 1/hour late, disheveled, and on the phone alotin their communication, they seemed not to communicate professionally nor were dressed professionallySeems like they were handling other work by phone while not attending to the work scheduled.I had to get to work quickly and since they were running late, didn’t have time to deal with the mud and dirt on the floor until arriving homeThe owner can hot say there was no mud on the floor because he was not here and did not clean it upThe floor was washed prior to their arrival and their was "significant" mud and dirt on it.As far as complaining to the office immediately, l am caretaking for my dad who is in renal and heart failure in addition toworking so this was why letter was delayedI am tending to many needs.The origional letter was sent to them.They should check with the post office or their office help to locate itThis is another point of mishandling not owning up to.In addition for the record, the company had an ad for technicians to hire new employees a week after my letter was sent.Obviously since I did not want them to do the additional work on the work order, something was wrong with their serviceAnd seeing as how they handle complaints, l am glad they did not do the additional work.I am asking for my complaint to be on record even if no recourse is made because l would not take the time and troubleto make complaints that are not validThank you for putting this on record so others can be watchful and avoid the problems that were encountered.As for using this company, seeing as customer satisfaction and service is not a priority, and seeing as they take advantage of the little guy, I will not use or refer.My main complaint was that they used a procedure that was not necessary and did not show professional workmanship.Respectfully,*** ***

Want one call plumbing said is not trueThey said because of the weather they couldn't finished the jobThey would come back in the spring to finish and fix my yardWent I accept they to do the job they said they would call me with a date and timeTafter starting around 11am on the of April they started to dig they got half way down my yard and the kept get the machine stuck do to the mudThey had only laid one piece of pipe the whole time they were hereThe boss came and ran the machine while they put the pup inI was told that due to the mud they couldn't finishedThey would be back in the spring and finish the job and I still needed to go another fifty ? feet to the sewer line that would cost $I call that about the yard and asked why the line wasn't drain rightThe lady I talked to said they would call be back but know one did The city came out and found when the line had came apartThey said they will come back with a camera and run it down the pipeOne call plumbing came out and ran a camera down the pipe to check it The young man said he boss said it was for me to fix because it was pass the clean outThe seconds clean out drain is just feet not like the contact saidThe city came out and clean the pipe out of mudThey came back and ran a camera down the pipe and found the place it had came apart from the othe pipeThe boss didn't give me a dealThe contact said 69feet and to the creast of the hillThe city of Fairmont measured to the clean out drain and it measured feet not feetI will fax you the picture that the city gave meI am unhappy about all thisThey saying I didn't have the money is wrongThis makes me madAlso my yard does't go another 50feetSo why would they going to charge me another $for more feet then I hadI can't replace the rest of my line until this is done.I don' t trust a company who don't honor the warranty or leave the work area in better shapeThe old pipe they pick up is not all the old pipe left in my yardAlso one call plumbling went to the health department to report me for the sewer line and told they I wouldn't paid to get it fixOne call plumbling didn't even ask about replace the other feet in the contractSo are they going to honor the warranty and finished the feet left.I don't know want else you need please let me known

One Call Plumbing, IncCeylon Road Carmichaels, PA ? *** ** *** ###-###-#### ###-###-####? January 11, Attn: *** *** Revdex.com of Western PA RE:? ? ? ? ? *** *** ID #*** Dear Ms*** In response to the above complaint, it seems
the primary complaint is that Ms, ***i does not like our rates as supposedly compared to another companyI don't know the rates of the other company she is referring to: however, she had the option of calling them but did not (even though they had serviced her residence in the past)She called our company on 12/5/15, we could not get her on the schedule until 12/10/She had days to call around & get pricingIn regard to her statement that the trap was not cleaned ftrst, it was evident upon removing the trap that the line had quite a bit of buiin itThe trap was removed first - that is the only way to get the balloon in the lineCleaning the trap & then putting it back together to see if it is still sluggish would have been ridiculous because you could see with the naked eye that the line had significant build­up in itThere was no mud left on her floorIf that were true, she wouldn't have paid the bill & wouldn't have signed the contract at the bottom certifying that the work was completed to her satisfactionAdditionally, Pm sure since she went to the trouble of wilting to the Revdex.com, she certainly would have called in to the office immediately to complainShe did notThe letter she has attached dated 12/14/was never received by us so don't know if she even sent it Simply because another company tells a customer that they would have charged less is not a reason for a refundThe work was done properly & no refund will be given.Respectfully,Tara ** ***, Office ManagerSent via facsimile ###-###-####

We did go to the *** residence on 4/4/18; however, Mr*** tried to get the technicians to do more work than what was quoted.? When the technicians told me what he was trying to do, they were instructed to leave the residence.? Mr*** was not charged any money for that visit.The tire
marks were not caused by our vehicle, as you can see in the photo, there are different tire tracks.? He is trying to attribute the one he circled to One Call Plumbing.? Since our vehicles have dual wheels, the marks he circled in red would have been closer together.? Additionally, what he claims are the "dual wheel" tracks, are not actually dual wheel tracks but rather separate tracks since the track on the left continues for several feet whereas the track on the right stops after approximately ft.? In order for those tracks to be attributed to our vehicle, one of our back tires would have had to be removed while driving.? Since we did not remove a tire off the rear, it cannot be our vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have added to your response to help you remember the ACTUAL "facts"Regarding our customer service, here are the facts:We were first contacted by [redacted] on 3/28/18 at 11:11 AM. NO ONE NAMED [redacted] EVER CALLED YOU FOR WORK AT MY HOUSE. NO ONE I KNOW HAS THAT NAME.....   We went to the residence the following day 3/29/18, performed camera service & gave an estimate to repair the issue. YOU DID NOT SHOW UP ON TIME, (9am). I CALLED YOUR CELL PHONE. YOU CAME OVER AFTER THAT.[redacted] called in on 3/30/18 at 4:48 PM stating that he wanted the repair work to start on Monday, waiting on confirmation. WORK WAS SCHEDULED FOR TUESDAY 4/3, NOT MONDAY. WAITING ON CONFIRMATION OF WHAT?? YOU SCHEDULED ME FOR TUESDAY.... NO ONE SHOWED UP AT THE SCHEDULED TIME ON TUESDAY 4/3. I CALLED YOUR CELL AND YOU TOLD ME THE "GUYS SHOULD HAVE BEEN THERE BY NOW", SO YOU WERE GOING TO FIND OUT WHERE THEY WERE. YOUR TECH CALLED ME AND TOLD ME THERE WAS A SCHEDULING MISSHAP AND THEY WOULD BE OUT TO DO THE WORK ON WEDNESDAY 4/4 BETWEEN 8AM-10AM. On 4/4/18 [redacted] called in at 11:26 AM wanting an ETA for work to start today. NO ONE SHOWED UP AT THE SCHEDULED TIME ONCE AGAIN ON WEDNESDAY 4/4. I CALLED YOUR CELL TO FIND OUT WHERE THEY WERE AND GOT NO ANSWER. I CALLED THE OFFICE AND WAS TOLD THEY WOULD FIND OUT WHERE THE GUYS ARE. THE GUYS FINALLY CALLED AND SAID THERE WAS ANOTHER SCHEDULING MISSHAP AND THEY WOULD BE THERE AT 1:45PM The call was returned & the men arrived at the residence  at approximately 1:50 PM.These facts are highly distorted and make absolutely no attempt at reconciliation. I have added screenshots of all the calls I made showing that no one answers the phone. I have said what I had to say regarding your business and business practices. I should have looked at other reviews about One Call Plumbing prior to ever calling. I have learned my lesson and I hope that others will learn from my mistake. 
Regards,
[redacted]

We will go to the residence tomorrow 4/11/17, as long as the rain holds out.  We need the ground to be dry when we dig so we don't create a huge mess of the yard.  We will excavate an area approximately 4 ft. at the house where we previously excavated & put sealer on the foundation in...

that 4 ft area.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to the One Call Plumbing for this complaint: We signed the contract in good faith on 1/30/16 since they were still working on the project and due to the weather understood all the repairs to the property could not be resolved at that time.  Also, did not want them coming back and saying the reason they were not returning to fix the issues was due to payment not received.The driveways should have been repaired to the extent they are passable and no damage to vehicles.The neighbors water line gas lines DO NOT run through our property and Mr. [redacted] did make the foreman (John) aware there was a gas and water line belonging to the neighbors in that area.  It was the contractor’s responsibility to notify [redacted] to get these marked.The neighbor’s water line was repaired by YOUR company NOT the water company.  As of Feb. 9th, they are still having issues.  She has notified your company and spoke with Josh who stated they will come out and check where the issue with her water still running murky and dirty.At NO point in time was Mr. [redacted] advised another estimate or contacted another company.A deposit was NOT requested at the time to secure a start dat.  Advised they would start on Jan. 25 but understood the date could slip due to Snow Storm Jonas.On Jan. 30th we were advised they would return on Monday Feb. 2nd with gravel to fix both ours and the neighbor’s driveways.  AT NO POINT was Mr. [redacted] advied there was an additional cost to provide the gravel and fix the driveways.Calls have NOT been returned and we have all the call logs that have been made to your and company and NOT returned.  Mr. [redacted] has contact two different phone number twice without a response.If calls had been returned, these issues could possibly have been resolved.ABSOLUTELY NOT TRYING TO TAKE ADVANTAGE OF ANYONE OR RECEIVE SOMETHING FOR NOTHINGThere seems to be a MAJOR Breakdown in communication with the PA and WV offices.

One Call Plumbing, Inc. 367 Ceylon Road Carmichaels, PA 15320  [redacted] ###-###-#### ###-###-####  January 11, 2016 Attn: [redacted] Revdex.com of Western PA RE:      [redacted] ID #[redacted] Dear Ms. [redacted] In response to the above complaint, it seems...

the primary complaint is that Ms, [redacted]i does not like our rates as supposedly compared to another company. I don't know the rates of the other company she is referring to: however, she had the option of calling them but did not (even though they had serviced her residence in the past). She called our company on 12/5/15, we could not get her on the schedule until 12/10/15. She had 5 days to call around & get pricing. In regard to her statement that the trap was not cleaned ftrst, it was evident upon removing the trap that the line had quite a bit of build-up in it. The trap was removed first - that is the only way to get the balloon in the line. Cleaning the trap & then putting it back together to see if it is still sluggish would have been ridiculous because you could see with the naked eye that the line had significant build­up in it. There was no mud left on her floor. If that were true, she wouldn't have paid the bill & wouldn't have signed the contract at the bottom certifying that the work was completed to her satisfaction. Additionally, Pm sure since she went to the trouble of wilting to the Revdex.com, she certainly would have called in to the office immediately to complain. She did not. The letter she has attached dated 12/14/15 was never received by us so 1 don't know if she even sent it. Simply because another company tells a customer that they would have charged less is not a reason for a refund. The work was done properly & no refund will be given.Respectfully,Tara [redacted], Office ManagerSent via facsimile ###-###-####

Problem: this is a follow up complaint, , originally submitted 3/30/17, which "one call plumbing" agreed, with message from Revdex.com, to come on 4/11/17 and fix water leak, which they did come, and relayed"if any further leaks, call"...only the outside was dug up and "fixed", within one week, we had water in our basement, again, we called "One call plumbing", and relayed "will be there the next nice day to reseal the inside", which now is 5/11/17, and water is still evident in our basement,...today, 5/11/17, we again called "one call plumbing" with response "we will send someone today between 2 and 4 pm", with again, a no show, no call, We called "one call plumbing " at 645pm, and "josh" from "one call" relayed "will call you back in 5 minutes", now again, fruitless,...TranslateFinish the JobThe contract guarantees...want water problem fixed in timely,professional manner., without further damage to home, property. We want the problem fixed, did not have this problem before this company came to "fix" sewage problem.

It is true that while doing a job at the neighbor, we hit the waterline of Ms. [redacted].  The water company was onsite when the line was hit (pretty sure this was 1/29/16), it was not marked even though we called in 2 digs on the property we were working at. The water company employee said he...

would fix the line since it was not marked.  He did & we assisted.  Normally they do not fix a service line; however, this situation was different because the line was not marked.  When I spoke with Ms. [redacted] on 2/8/16, I was unaware that the water company employee actually did the repair.  Normally when that happens, the water company goes to the residence & informs them & flushes the line if necessary.  I was made aware that the water company did the repair by my Foreman on 2/9/16.  At that time, I placed a call to the water company, told them briefly what happened.  I left my name & number & They said they would look into it & would send someone out to the [redacted] property.  I never said I was meeting with the water company, why would I need to meet with them?  I never heard anything further from the water company.Within the next 10 days I will go to the [redacted] property & clean any screens that need cleaned.  I will not be paying for any faucets, as there would be no reason to replace 2 bathroom faucets simply because there was a water line break.  As for the driveway issue, that was addressed with the complaint from the [redacted]s.  The [redacted] chose not to pay the additional money to our company to smooth out & gravel the driveway.

First let me point out that this complaint has also been filed with the WV Attorney General's Office...thus reinforcing my point that these people have difficulty telling the truth since they informed both the Revdex.com & WV Atty Gen that they did not file the complaint anywhere else.She signed the contract in good faith? Does this woman seem like she does anything in good faith?  Good faith would have been paying us our deposit, not waiting until you have a 150 ft waterline completely installed.The neighbor's water line was repaired by the water company, we assisted them in exposing it.  Since Mrs. [redacted] wasn't standing outside in the cold with us, she would have no idea of who did what.  We did call in 2 separate dig requests.  On one hand she states that the neighbor's lines do not run through their property, then states Mr. [redacted] told us they were there.  Which is it?  If we were in the wrong, the utility companies would be coming after us.  We did notify the water company that the neighbor was still having some issues.  Since we have heard nothing more from the neighbor, I assume the issue was resolved by the water company, which all they had to do was flush the line.  The gas line was not properly marked, as you can see from the attached Dig Request, we were asking the gas company to come back out.  Pretty sure that was another lie by Mrs [redacted] by insinuating that we did not call in a WV dig request.Mr. [redacted] told not only me but also the Foreman that he had another price from [redacted] but we were cheaper so he was going with our estimate.  I don't know why they are lying about this.  Their water was shut off on Thursday Jan 21 & they want you to believe that they did not contact any company until the following day?  Ridiculous. A deposit was requested, they refused to give it until the work was done.  My point is reinforced by the fact that the date on the check is 01/28/16, the day we started the work. I am attaching a copy.  Just one more lie by the [redacted]'s.In regard to their driveway, their driveway is 90% dirt & 10% gravel. When we excavate, we put the gravel removed on one side & the dirt on the other.  They had no gravel.  mrs. [redacted] is acting as though we dug up her whole driveway.  That is not true, we dug across a section of the driveway.   Following a 24" snowfall, they did not clear their driveway at all, that would be why they have so much damage since they let all that snow melt in their dirt.  They did not have their driveway graveled last spring, Mr. [redacted] stated he was having 6 tons of gravel for him & the neighbor brought in this upcoming Spring.  Before the final price was put on the contract, we asked if he wanted gravel, he declined.Two separate phone calls have occurred with Mr. [redacted] wherein he was informed that we would bring gravel but he would have to pay for it.  I spoke with him last week & the Foreman spoke with him on February 3 at 12:12 PM. He declined both times because he said he didn't want to pay for anything.  It was only after the February 3rd phone call that Mrs. [redacted] decided to issue complaints.  We had no contact with her except where she signed the contract.  Other than that, all contact was with Mr. [redacted].  During my phone conversation with Mr. [redacted], I asked him why he declined the gravel before the final price was put on the contract.  He stated it was never offered.  I asked if he was calling the Foreman a liar because if so, I would dismiss the Foreman because I don't want to have these issues again.  Mr. [redacted] stated "No, no, don't do that, maybe I just didn't hear him."  So which is it?  I then said so if you didn't hear him, I'm offering to bring gravel at a cost of $500, which still puts him below the maximum quoted price.  He said no.Yesterday, February 22, 2016, gravel was taken to the neighbor across the road to repair their driveway.  While there, Mrs. [redacted] proceeded to exit her residence & was verbally offensive to my employee by using the "*" word.  VERY TRASHY to hear that type of language being yelled across the road.  We had more gravel on the truck but any hope of it going to the [redacted]'s was gone when she chose to go all [redacted]" on my employee. We are done with this issue, I believe in this short response I have pointed out ATLEAST 3 lies told by these people  That should tell you what kind of people you are dealing with.  There should be a venue for contractors to go & report customers to warn other contractors.Just to be clear so there are not 5 more letters, the [redacted]'s can pay someone else to bring them gravel.  Maybe Mrs. [redacted] can * them out too.

On 10/3/16 we were contacted by Ms. [redacted] for an estimate to replace her Terra Cotta piping.On 10/6/16 we went to her house & gave her an estimate to replace a portion of her line.  At that time, it was evident that sewage had been seeping into her yard for quite a while.  She stated...

that she would review the estimates she had & would be in touch.  Later, that same day, she called into the office & stated that we were the lowest estimate. She requested that work not be scheduled for 2-3 weeks due to money issues.  On 10/7/16, we called her & told her we could do the work on 10/26/16.On 10/26/16, we arrived on site & issued her a contract stating the minimum would be $3463.32 & the max $4264.75.  These amounts were derived from the original estimate prices with sales & municipal tax added.  She signed the contract & we performed the replacement of a portion of her Terra Cotta sewer line.  The ground by that time was so saturated with sewage that our machine was sinking.  At the end of the job, we explained that the ground was graded as best we could due to the terrible condition of the soil and was definitely "rough grade."  It is also written on the contract.  The original estimate was for $3236.75 - $3985.75.  Since the entire line was not replaced, sales & municipal tax was added.  She was charged the MINIMUM 3236.75 + 226.57 = $3463.32 and she paid by credit card.  Due to our machine sinking, she should have been charged the MAXIMUM.  There was roughly a $700 difference between the MINIMUM & the MAXIMUM.  If we would have spent 3 more hours trying to grade the yard better, it still would look the way it does because we were working in SWAMP & MUD.  There's only so much you can do.  We figured with the savings, she could have the yard graded better when she had the rest of the line fixed.  There was nothing we could do then due to all the MUD and our pricing reflected that, as did the contract.  Not only did we write it on the front of the contract, it is also listed on the back of the contract and estimate.We also stated on the contract that her line still needed to be tied into the main.  She still had a portion of Terra Cotta sewer line from where we left off to get to the main.  She did not have sufficient funds to replace the whole line at once. The contract clearly stated that the yard is ROUGH GRADED.  At the conclusion of the job, Ms. [redacted] signed the Certification portion of the contract - this is a separate section that is executed once the work is completed.  It says: This is to certify that the above described project has been completed to my satisfaction.  Her signature appears there.She was charged the minimum price due to the ROUGH GRADE of the yard. We had not heard from Mrs. [redacted] for 5 1/2 months.  She called in on 4/3/17 & the message she left with the answering service was that she was waiting on her yard to be fixed.  Tara R[redacted] returned her call & at the time, Mrs. [redacted] said nothing about the sewer line not working, she stated that she wanted the yard fixed, that her contract stated we would be back in the spring to fix the yard, reseed it & straw.  Ms. R[redacted] pulled the contract & the estimate & at that point, Mrs. [redacted] admitted that the contract did not say anything like that, but that's what she was told.  Ms. R[redacted] told her that she would discuss it with the owner & if he intended to go back to her property, Ms. R[redacted] would call.  We were not going back to the property.  She called in again on 4/10/17, again the only message was that she is still waiting for her yard to be fixed.  Again...nothing about her sewer line not working.On 4/20/17 Mrs. [redacted] called into the office stated that the section of sewer line that we put in was broken.  She stated that the City had been out & ran their big jetter & told her our line is broken.  That same day, one of our technicians went to her property & ran the video drain camera.  It showed that our line was clear but the old terra cotta piping that she had not yet replaced was not working.  Sewage was coming out of the clean out that we installed near the end of our line.  Her neighbor was there & said that sewage had been coming up for days & we needed to do something about it.  When we didn't, the neighbor - with Mrs. [redacted]'s permission - told us to get the F--- off her property, get our [redacted] equipment & get in our [redacted] truck and leave.  On 4/24/17 we took our copy of the video drain that was done on 4/20/17 to the Marion County Health Department and they stated that they would get with the City of Fairmont to see what was going on.As for the condition of her yard, she had raw sewage seeping into her yard for atleast 3 weeks before we replaced a portion of the line.  The work was done in late October, right before a rainy Winter.  That combined with all the rain we had plus raw sewage coming out of the clean out, not to mention the drainage off the hills in her yard...that is why her yard looks like it does.  As for the small pieces of terra cotta pipe we missed when we cleaned up back in October, that was an oversight on our part & we collected those pieces on 4/20/17. We stand behind our work.  Mrs. [redacted] is definitely not telling the whole truth here.  As far as the pictures she submitted - they are all of the same exact thing.  The raw sewage can not come out the clean out in the yard if our line is bad.This complaint is dated 4/11/17 and RAW SEWAGE is still coming up in her yard because she won't replace the rest of her line.  So for atleast 2 weeks & who knows for how much longer, she is going to let the raw sewage build up in her yard.  I guess in the hopes that we will replace the rest of the line for free so she will stop contacting the Revdex.com.  That's not going to happen which is why we went to Marion County Health Department to assist in the matter.I have attached the call logs proving that she did not indicate there was a problem with the line, only the yard.  I have also attached the contract #1930 where she signed the Certification at the bottom. To point out the Certification section for you, I put asterisks near the "Certification"  and circled the area of the contract where is says the yard would be rough grade.  This was only done to draw the Revdex.com's attention to the area.  Also attached is Contract #1887 - which was our original estimate.Respectfully,Joshua R[redacted], President

First, let me say that yes a complaint has been filed with the WV State Attorney General’s office since One Call Plumbing does business in both PA and WV.  As for advising each agency a complaint was being filed, I am under no obligation to notify an agency that I have filed a complaint. Yes, I signed the invoice on January 30, 2016 in “Good Faith” on the word of the Foreman (John) they were returning on Monday Feb 1st with gravel to fix our driveway as well as the neighbor’s. So when talking “Good Faith” maybe he should be aware of the conversation with his foreman and the promises made by him and his crew. Again, let me state the water line was fixed by your company NOT the water company and they can verify this is the truth since they were onsite when the work was done.  As for my not standing out in the cold you are correct, however, my husband was overseeing the job. As for the utility companies coming after him, why would they when the Gas and Water companies had representatives on the job site making sure the gas and water lines were repaired properly by his company. He did not notify the water company regarding the neighbor’s issue, she and my husband have been in touch with them.  As for not hearing back from her and assuming the issue had been resolved, she spoke with him on Feb. 17th  when he advised her there was a meeting with us on Friday Feb 19th.  We were not aware of a meeting and neither was the water company.  She waited for his arrival and then contacted his company and was advised he was running a machine in [redacted] at a job site. Mr. [redacted] NEVER stated we had another estimate!! We needed this issue resolved, contacted his company, his workers came out looked at the job, gave an estimate, we asked if a deposit was required and was advised by his Foreman that NO we seemed like nice people and we could pay at the end. Yes, the check was dated 1/28/16, I left the check for my husband when I left for work since the job was to be completed that day.  As you can see from the attached contract/invoice the date paid is 1/30/16 (paid in full) and Mike S[redacted] (employee) signed that he received the check on that date with the check number. Not sure how Mr. R[redacted] states our driveway is 90% dirt and 10% gravel since to my knowledge he has NEVER been to my house or surveyed the damage caused by his company.  The driveway was cleared with a snowblower so that is another misconception on his part.  We were never asked about paying extra for gravel as you can see from above his foreman advised they were bringing gravel the following Monday with no mention that an additional $500 was required. January 30th once the water line was installed, John (foreman) advised they would return this spring to landscape, reseed the lawn and install the section of privacy fence that was removed during the digging.  There was no discussion a cost would be involved, therefore, it should have been part of the original contract that the property would be fixed back to the original condition. On February 22nd, gravel was brought.  When I got home from work, Matthew (employee) was spreading gravel with a rake at the neighbor’s driveway.  I introduced myself to Matthew and inquired if there was more gravel on the truck for my driveway.  Matthew stated that was all the gravel he was told to bring and to fix the neighbors driveway and not mine.  Matthew stated he has worked for the company for 2 months.  Mr. R[redacted] is using diversionary tactics by attacking my and my husband’s character rather than sticking to the issues and trying to negociate an agreement that satisfies everyone.  As the President of a company, I find him to be very unprofessional. As for the rest of the durogatory remarks made regarding me and “maybe I can * another company”, I am certain as a Preacher, his congregation would be appalled to read his responses regarding this situation. In conclusion, this going back and forth with the “he said” “she said” is a waste of everyone’s time.  If Mr. Ryan did not run his company and his workers through threats and intimidation, they would be more upfront.  He is unaware of what his foreman and crew are advising and promising the customers. It is time to mediate and negociate a settlement that all parties can come to an agreement.

Want one call plumbing said is not true. They said because of the weather they couldn't finished the job. They would come back in the spring to finish and fix my yard. Went I accept they to do the job they said they would call me with a date and time. Tafter starting around 11am on the 26 of April they started to dig they got half way down my yard and the kept get the machine stuck do to the mud. They had only laid one piece of pipe the whole time they were here. The boss came and ran the machine while they put the pup in. I was told that due to the mud they couldn't finished. They would be back in the spring and finish the job and I still needed to go another fifty  feet to the sewer line that would cost $2500.00 I call that about the yard and asked why the line wasn't drain right. The lady I talked to said they would call be back but know one did . The city came out and found when the line had came apart. They said they will come back with a camera and run it down the pipe. One call plumbing came out and ran a camera down the pipe to check it The young man said he boss said it was for me to fix because it was pass the clean out. The seconds clean out drain is just 49 feet not 60 like the contact said. The city came out and clean the pipe out of mud. They came back and ran a camera down the pipe and found the place it had came apart from the othe pipe. The boss didn't give me a deal. The contact said 69feet and to the creast of the hill. The city of Fairmont measured to the clean out drain and it measured 49 feet not 60 feet. I will fax you the picture that the city gave me. I am unhappy about all this. They saying I didn't have the money is wrong. This makes me mad. Also my yard does't go another 50feet. So why would they going to charge me another $2500.00 for more feet then I had. I can't replace the rest of my line until this is done.I don' t trust a company who don't honor the warranty or leave the work area in better shape. The old pipe they pick up is not all the old pipe left in my yard. Also one call plumbling went to the health department to report me for the sewer line and told they I wouldn't paid to get it fix. One call plumbling didn't even ask about replace the other 50 feet in the contract. So are they going to honor the warranty and finished the 12 feet left.I don't know want else you need please let me known

One call did not jet out to tank like they said they did. I paid $350 and refused the extra camera fee which voids them from coming back to fix even though they didn't do it right the first time. I called a competitor and they snaked it for $80. I believe they take advantage of people and do not do good honest work. They would not return my calls.

Review: I hired this business to unclog the toilet and bathtub in my home. They took apart my toilet and did not reinstall it properly, subsequently they toilet is now leaking onto my bathroom floor causing damages. They did not unclog my bathtub they stated to me that they did not have the proper materials on hand to do so and that they would schedule me on Friday to repair the clog to the bathtub, they did not call nor did they show up to repair the clog. I called the company and let them know that my toilet was improperly reinstalled and they did no repairs to my bathtub, they refused to give me a refund.Desired Settlement: I would like a refund for the work done because they didn't complete the job, they caused damage to my home because is their improper installation of my toilet.

Business

Response:

We received a call from Ms. [redacted] on 2/26/14 at ~ 11:49AM that the toilet & bathtub drain were

clogged. We eeled the toilet and were able to get it to go down. We flushed the toilet several times and

it went down every time. The toilet & bathtub drain eventually are tied together, We noted on the

contract (attached) that the tub is still clogged. We believe the old plunger is stuck in the pipe.

Ms. [redacted] called in for the first time on March 5, 2014 awl spoke with me. She stated that the

line was clogged again and her toilet was loose, I told her I did not have her contract in hand at the time

but I would review the contract and speak with the service technician and if appropriate, 1 would refund

her money- After reviewing her contract & speaking with the service technician, I was able to ascertain

that [redacted], the customer’s brother, witnessed the toilet draining and signed off that the work had

been completed. In so far as the toilet being loose, there are only 2 bolts and they were tight & the toilet

was not “rocking” when the technician left.

On March ??????????5th, Ms. [redacted] said nothing about the toilet leaking and causing damage. She only

stated that it was loose. She ftrther stated that she had wedged a roll of toilet paper between the back of

the toilet & the wall to prevent the toilet from hitting the wall. That is “really loose”--- rocking that

much is not something we would have missed. Nor I doubt would her brother. As stated above, it was

secure when we left if the toilet was loose, why would you wait 7 days to contact us? We have no idea

whether the customer had someone else attempt to fix it during those 7 days. Once the toilet backed up

completely & was no longer usable she called 3 times that same day (March

5th)•

During our 3 phone calls on March

5th I asked why she waited 7 days to call, she stated that the

toilet was draining initially but kept getting slower & slower. I informed her that there was an

obstruction in the piping and what happens is that as you use the toilet solids and toilet paper will

eventually get caught on that obstruction & cause the blockage again. She asked what was in the line

and I informed her that our best guess is that the plunger from the bathtub is stuck somewhere in the

pipe. The other bathxoom(s) on the lower level were working fine which means that the problem is

upstairs. I told her the only way to tell would be to run the camera clown the line, see where & what the

obstruction is and remove it. I told her the price for a camera is $190.00 and I would have the service

crew call her & set up an appointment. We called on March

6th at 8:21 AM and scheduled the work for the following day. We informed her we would call when we were on our way. On March

7th we called at 2:14PM and 2:30 PM and got no answer, but left a message, When a customer does not answer, we

do notproceed.. .we move on to the next job. To date, Ms [redacted] has not contacted us to reschedule.

I am enclosing our contract where we have noted that the bathtub was still clogged and our call

logs showing that we have attempted to contact her. Her request for a refund is denied.

Review: I had a clogged drain leading from my home to the sewer system and called Onecall plumbing to resolve this matter. They came out and started attempting to unclog the drain with a high pressure hose. I asked if they had an actual snake on the truck. They stated they only had a small on for kitchen sinks, etc. They originally offered the water pressure and a camera. I declined the camera option. When they got stuck in the line they went ahead and put the camera on to aid themselves in moving throughout the pipe system. They stated they wouldn't charge me at this time. When they failed to unclog the drain they said it looked like concrete in the line or a collapsed line. So, they took off the high pressure charge and only charged for the camera (which I had not requested). At the time I was fine with this assuming that their conclusion was correct. I had someone else come out to my home with an actual snake (the proper tool to do the job) and it was unclogged within an hour. It ended up only being tree roots that were in the system. After that Onecall plumbing called back to make another appointment to give me an estimate for digging up my "collapsed pipe", which is when I informed them their service wasn't needed any further. Once, I found out I had been charged for an incorrect assessment and they never provided the service requested, I called Onecall Plumbing back to let them know I would pay their $95 service fee for coming out, but not for any of the other charges. They refused so now I am filing this complaint and putting a charge dispute on my credit card. After they refused I told them I was going to dispute the entire charge since they did not want to work with me. Additionally, their boss would never speak to me directly he had the service man who came to my home call me back repeatedly.Desired Settlement: I was charged $380.10. Their service fee was $95.10 for coming out to my home. I will pay the $95 for the service call as long as they refund my $285.00 for their failed service and incorrect diagnosis of the issue.

Business

Response:

I would be happy to refund the $285.00 camera fee to Mr. [redacted]; however, I am going to need

additional information as follows:

a. Proof that another plumbing company performed a “snake” between ????????????????

3/29/14 — 3/31/14.

b. Written confirmation from Mr. [redacted] that he has not “reversed” the charge to his credit card.

Mr. [redacted] states that he wants $285.00 refunded but also states that he is putting a charge

dispute on his credit card.

When the above is received, I will be more than happy to send a refund check for $285.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Assuming he accepts that we rented the power snake ourselves and another company did not do the snaking. I sent photos of what came out already. And have attached a photo of the snake at my residence to this response. I will go about getting the receipt for that rental asap as proof we used a snake.

Additionally, yes I put a hold on the credit card payment because my initial response from the company was basically tough luck we aren't going to refund you. I told the credit card company a Revdex.com complaint was issued and I would update them of any changes. So, at this time as long as my rental of the power snake is acceptable I will tell my credit card company to issue the payment minus the accepted difference. And I appreciate the response being fair, I never got the chance to speak directly to the owner.