One Great Family

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint Response:OneGreatFamily.com has contacted this recipient concerning their concernsThey are currently not a client of OneGreatFamily.com but there is a possibility that the information that they are concerned about was entered by one of our clients who may be a family member of this recipientWe have sent an email informing them that we are unable to remove their information from our site due to it being public record and information entered by one of our clients We have inquired that the recipient email us the link that they are seeing their information posted for further research and resolution concerning this matterWe also have instructed that the recipient on their part inquire of family members to resolve their concerns also

This client was issued a refund on 3/3/in the amount of $and the account was canceled

Complaint: [redacted] I am rejecting this response because: I did receive a refund in the amount of 2X on April 22, However, I signed into my One Great Family account today and I see that the following items under "Subcription Information" have been changed to "N/A": Date of Subscription, Subscription Plan, Length, and Expiration Date HOWEVER, Under "Credit Card Information" not only do they still have my credit card number (I had asked for that to be permanently deleted from their system as they have proven many times over the years that they cannot be trusted with it) but also under my credit card number, the "Automatic Billing" feature for my card is STILL set to "YES"! This is unacceptableI do NOT want any future billings from themAutomatic Billing feature needs to be set to "NO" and my credit card information DELETED! Sincerely, [redacted] ***

Archives.com is an affiliate company of OneGreatFamilyWhen a consumer goes into Archives and signs up for an account, there is an option if the consumer wants to sign up for a OneGreatFamily account alsoThe consumer must click yes to create an account with OneGreatFamilyThis client created an account with OneGreatFamily on September 25, through this portalPayment for the OneGreatFamily service is billed through ArchivesAll disputes on charges must go through Archives.com@ ###-###-#### OneGreatFamily received a Google alert on October 10th that this consumer wanted to cancel which was done and email verification was sent of that cancellation

we received the following message from the business regarding this complaint: Complaint Response:OneGreatFamily.com has contacted this recipient concerning their concernsThey are currently not a client of OneGreatFamily.com but there is a possibility that the information that they are concerned about was entered by one of our clients who may be a family member of this recipientWe have sent an email informing them that we are unable to remove their information from our site due to it being public record and information entered by one of our clients We have inquired that the recipient email us the link that they are seeing their information posted for further research and resolution concerning this matterWe also have instructed that the recipient on their part inquire of family members to resolve their concerns also

Complaint: [redacted] I am rejecting this response because: They have not removed my information from their siteThe URL's that need to be removed are as follows, [redacted] [redacted] [redacted] [redacted] [redacted] and all of the children listed ( [redacted] , [redacted] ***, [redacted] and [redacted] ) at the following URL are alive and did not give permission to be added to this site [redacted] Sincerely, [redacted]

OneGreatFamily has great customer service for any concerns or questions and are very helpful They are very professional and are very helpful to clear up any misunderstandings and give clear directions to resolve any issues The contact information is located at https://www.onegreatfamily.com/ContactUs/Default.aspx or the phone number is [redacted] press option *." A subscriber for OneGreatFamily has to enter their data and agree to the Terms and Conditions before an account is createdThe below information is on the Terms and Conditions IMPORTANT -- READ CAREFULLY: This End-User License Agreement ("Agreement") is a legal agreement between you (the person accepting this agreement by clicking the [Accept] button below) and Z-Corp, a Utah corporation, dba OneGreatFamily.com, for the software product identified above, which includes computer software and associated electronic documentation (the "Software")BY CLICKING THE [ACCEPT] BUTTON, OR OTHERWISE DOWNLOADING, INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, INCLUDING THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND TERMINATION PROVISIONS BELOWIF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT DOWNLOAD, INSTALL, COPY OR USE THE SOFTWARE APPLICATION, AND EXIT NOWSubscription membership in the Service is on a continuous service basisThis means that once you have become a subscribing member, your subscription will be automatically renewed and your credit card will be charged based on the subscription program (monthly, quarterly or annually) you have chosenCredit card charges will be processed within hours after subscription and products included in memberships will be shipped shortly thereafterTo cancel your subscription to the Software go to the OneGreatFamily Home Page located at http://www.onegreatfamily.com/Home.aspx Then click on "Contact Us" located in the footer of the Home Page This option will take you to the Contact Customer Support page Under the section titled "Send Us A Message," please select "Contact Me about Subscription Cancellation." This client signed up on 8/18/for the QUARTERLY subscriptionOn 4/28/the client contacted us to have his subscription cancelledAs a courtesy we have refunded his account on 5/1/in the amount of $***

OneGreatFamily.com has contacted this recipient concerning their concernsThey are currently not a client of OneGreatFamily.com but there is a possibility that the information that they are concerned about was entered by one of our clients who may be a family member of this recipientWe have sent an email informing them that we are unable to remove their information from our site due to it being public record and information entered by one of our clients We have inquired that the recipient email us the link that they are seeing their information posted for further research and resolution concerning this matterWe also have instructed that the recipient on their part inquire of family members to resolve their concerns alsoTell us why here

OneGreatFamily.com has contacted this recipient concerning their concernsThey are currently not a client of OneGreatFamily.com but there is a possibility that the information that they are concerned about was entered by one of our clients who may be a family member of this recipientWe have sent an email informing them that we are unable to remove their information from our site due to it being public record and information entered by one of our clients We have inquired that the recipient email us the link that they are seeing their information posted for further research and resolution concerning this matterWe also have instructed that the recipient on their part inquire of family members to resolve their concerns also

Complaint: ***
I am rejecting this response because: While it sounds promising that they have stated that they have addressed the technical issues regarding privacy, I did as suggested and tried to look up a family memberThe problem with their suggestion is that one can only look up a surname, without a subscriptionThe user is given a list of the quantity of people with that surname and is then prompted to buy either a trial or full subscription in order to view the individualsAs previously stated, this company does not accept cancellations except for by phone, but they do not answer their phone or reply to messages, thus holding the subscriber hostageTheir suggestion to try to see if my living family members still appear on their site is an empty if not self-serving oneI am not subscribing, even temporarily, with a trial subscription, due to their proven lack of customer service of any kind. They will need to come up with another method by which I can be assured of my living family members' privacy
Sincerely,
*** ***

All accounts that are created by
users that sign up for OneGreatFamily.com are under a Continuous Service
Membership, as we explained in the Terms and Condition of which you freely
agreed to before signing up
We do explain in our Terms and
Conditions, which you read prior to
beginning your account with us, that all of
our accounts automatically renew each billing cycle until the account is
cancelledAdditionally, we explain that no refunds will be issued after the
account has been canceled
This client did cancel on 4/15/
but activated their account again on 2/8/without further cancellation
requests
This client is currently in chargeback status through their credit
card entityUnfortunately this client will not be issued a refund due to the
terms and conditions stated below
As far as their personal
information be deleted, our company does not delete information that the client
has entered into their accountIf any information needs to be removed or
hidden then the client will have to log into their account and remove the
information through themselves
A subscriber for OneGreatFamily has to enter their data and agree
to the Terms and Conditions before an account is createdThe below information
is on the Terms and Conditions
IMPORTANT -- READ CAREFULLY: This End-User License Agreement
("Agreement") is a legal agreement between you (the person accepting
this agreement by clicking the [Accept] button below) and Z-Corp, a Utah
corporation, dba OneGreatFamily.com, for the software product identified above,
which includes computer software and associated electronic documentation (the
"Software")BY CLICKING THE [ACCEPT] BUTTON, OR
OTHERWISE DOWNLOADING, INSTALLING, COPYING, OR OTHERWISE USING THE
SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, INCLUDING THE
WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND TERMINATION PROVISIONS
BELOWIF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT DOWNLOAD,
INSTALL, COPY OR USE THE SOFTWARE APPLICATION, AND EXIT NOWSubscription
membership in the Service is on a continuous service basisThis means that
once you have become a subscribing member, your subscription will be
automatically renewed and your credit card will be charged based on the
subscription program (monthly, quarterly or annually) you have chosen
Credit card charges will be processed within hours after subscription and
products included in memberships will be shipped shortly thereafterTo
cancel your subscription to the Software go to the OneGreatFamily Home Page
located at http://www.onegreatfamily.com/Home.aspx.
Then click on "Contact Us" located in the footer of the Home
Page. This option will take you to the Contact Customer Support page.
Under the section titled "Send Us A Message," please select
"Contact Me about Subscription Cancellation."

Complaint: ***
Original and ONLY response from
OneGreatFamily shown below:Thank
you for contacting usUnfortunately this person is NOT a client with
OneGreatFamilyWe have contacted this person and are assisting them and
giving directions concerning their genealogy and who they may contact
though
I am rejecting this response because: I have NEVER been contacted, and NO assistance has been given regarding who to contact.Their response to THIS claim has been the ONLY means of communication received from this company.No contact from OneGreatFamily has been made in response to my messages through the websiteThere also hasn't been any contact through email, by phone, or by mail. I have contacted them countless times through all of those ways of communication. I have messaged them countless times from their sites "contact us" page, and each time I get an automated email response saying they have received my message and they will get back with me within business day. That has never happened.When you call the phone number on their website (1-877-643-8733), the phone doesn't ring at all, and you get a prerecorded message saying "customer service is unavailable at this time, please leave your name, number email address, and a brief message regarding your call today, and we'll get back to you as soon as possible." I have left a few messages, and NEVER heard back from them at all.I am contacting this company, because I am the victim of identity theft and I am dealing with dangerous harassment issues, and they have very sensitive information available about me on their site. The only thing I am requesting is they assist me in removing my personal information from their site.Please help me with my request
Sincerely,
* *

Complaint: ***
I am rejecting this response because: One Great Family has not removed my information from their websitePlease see the attachment
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They emailed me and asked me to link them to a profile that was under complaintI linked them to several that were of living people and should not be published on open internetThey have once again failed to reply or take any action
Sincerely,
*** ***

we received the following message from the business regarding this complaint: Complaint Response:OneGreatFamily.com has contacted this recipient concerning their concernsThey are currently not a client of OneGreatFamily.com but there is a possibility that the information that they are
concerned about was entered by one of our clients who may be a family member of this recipientWe have sent an email informing them that we are unable to remove their information from our site due to it being public record and information entered by one of our clients. We have inquired that the recipient email us the link that they are seeing their information posted for further research and resolution concerning this matterWe also have instructed that the recipient on their part inquire of family members to resolve their concerns also

Our customer service agent has reached out to this complainant to get the link that their info is showing up under so we can resolve this issueWe are currently waiting on her to respondTell us why here

Complaint: ***
I am rejecting this response because:
They will not remove the infoNone of my family has provided itThey never asked for the link or a pic of the page I am referring to.
Sincerely,
*** ***

The following items under "Subscription Information" have been changed to "N/A": Date of Subscription, Subscription Plan, Length, and Expiration DateBECAUSE THIS CLIENT IS NO LONGER HAS AN ACTIVE SUBSCRIPTION WITH ONEGREATFAMILYWHEN A CLIENT IS INACTIVE THE INFORMATION WILL REFLECT N/A.HOWEVER, Under "Credit Card Information" not only do they still have my credit card number (I had asked for that to be permanently deleted from their system as they have proven many times over the years that they cannot be trusted with it) but also under my credit card number, the "Automatic Billing" feature for my card is STILL set to "YES"! This is unacceptableI do NOT want any future billings from themAutomatic Billing feature needs to be set to "NO" and my credit card information DELETED! THE CREDIT CARD INFORMATION CANNOT BE DELETED BUT IT HAS BEEN CHANGED TO A GENERIC NUMBER THAT IS NOT VALIDUSUALLY WE WOULD LIKE THE CLIENT TO CHANGE THE DATA IN THIS PORTAL BUT SINCE THE CLIENT HAS ASKED US TO DO THIS WE HAVE ABIDED BY HIS REQUEST WITHIN OUR CAPABILITYOUR SYSTEM DOES NOT LET US DELETE INFORMATION

Complaint: ***
I am rejecting this response because:This business has failed to remove my personal
information from their website after several requests to remove itThey also lied to Revdex.com regarding their interactions with me, stating that they had reached out to me to resolve the matter and were waiting to hear back from meThey had in fact, already heard back from meThey feigned compliance, when in fact there was no action taken I have never been able to reach anyone by phoneThey do not respond to most emailsThey fail to provide a full name in email correspondence. I have never done business with One Great FamilyThey display personal information such as date of birth, place of birth, full name of parents, mother's maiden name, for the public to view.
Sincerely,
*** **