One Great Family

Complaint Response:OneGreatFamily.com has contacted this recipient concerning their concerns. They are currently not a client of OneGreatFamily.com but there is a possibility that the information that they are concerned about was entered by one of our clients who may be a family member of this...

recipient. We have sent an email informing them that we are unable to remove their information from our site due to it being public record and information entered by one of our clients.  We have inquired that the recipient email us the link that they are seeing their information posted for further research and resolution concerning this matter. We also have instructed that the recipient on their part inquire of family members to resolve their concerns also.

we received the following message from the business regarding this complaint: Complaint Response:OneGreatFamily.com has contacted this recipient concerning their concerns. They are currently not a client of OneGreatFamily.com but there is a possibility that the information that they are...

concerned about was entered by one of our clients who may be a family member of this recipient. We have sent an email informing them that we are unable to remove their information from our site due to it being public record and information entered by one of our clients.  We have inquired that the recipient email us the link that they are seeing their information posted for further research and resolution concerning this matter. We also have instructed that the recipient on their part inquire of family members to resolve their concerns also.

Onegreatfamily.com is currently working on resolving this complainant's issue. We are hoping to have a resolution soon. Sorry for any inconvenience this may have caused.

OneGreatFamily.com technicians having been working on resolving the privacy issue connected to OneGreatFamily. We believe we have accomplished resolving this issue at this time. If the complainant is able to look up their information linked with our company still then please notify us immediately so we can look into the concern for further investigation and resolution. Tell us why here...

This client was issued a refund on 3/3/16 in the amount of $14.95 and the account was canceled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

OneGreatFamily
has great customer service for any concerns or questions and are very helpful.
They are very professional and are very helpful to clear up any
misunderstandings and give clear directions to resolve any issues.
The
contact information is located at ...

https://www.onegreatfamily.com/ContactUs/Default.aspx  or the phone number is [redacted] press
option *."
 
A subscriber for OneGreatFamily has to enter their data and
agree to the Terms and Conditions before an account is created. The below
information is on the Terms and Conditions.
IMPORTANT -- READ CAREFULLY: This End-User License Agreement
("Agreement") is a legal agreement between you (the person accepting
this agreement by clicking the [Accept] button below) and Z-Corp, a Utah
corporation, dba OneGreatFamily.com, for the software product identified above,
which includes computer software and associated electronic documentation (the
"Software"). BY
CLICKING THE [ACCEPT] BUTTON, OR OTHERWISE DOWNLOADING, INSTALLING,
COPYING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF
THIS AGREEMENT, INCLUDING THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY
AND TERMINATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS OF THIS
AGREEMENT, DO NOT DOWNLOAD, INSTALL, COPY OR USE THE SOFTWARE APPLICATION, AND
EXIT NOW. Subscription membership in the
Service is on a continuous service basis. This means that once you have become
a subscribing member, your subscription will be automatically renewed and your
credit card will be charged based on the subscription program (monthly, quarterly or annually) you have chosen. Credit card charges will be
processed within 24 hours after subscription and products included in
memberships will be shipped shortly thereafter. To cancel your
subscription to the Software go to the OneGreatFamily Home Page located at http://www.onegreatfamily.com/Home.aspx.  Then click on "Contact Us"
located in the footer of the Home Page.  This option will take you to
the Contact
Customer Support page.  Under the
section titled "Send
Us A Message," please select "Contact Me about Subscription
Cancellation."  This client signed up on 8/18/14 for the QUARTERLY subscription. On 4/28/15 the client contacted us to have his subscription cancelled. As a courtesy we have refunded his account on 5/1/15 in the amount of $[redacted].

Thank you for contacting OneGreatFamily. As per the clients email request on 6/2/16 @2:32pm, the clients account has been canceled and has not been charged. The cancelation date was 6/3/16 @ 8:31am.

Archives.com
is an affiliate company of OneGreatFamily. When a consumer goes into Archives
and signs up for an account, there is an option if the consumer wants to sign
up for a OneGreatFamily account also. The consumer must click yes to create an
account with OneGreatFamily. This client created...

an account with OneGreatFamily on September 25, 2013 through this portal. Payment for the OneGreatFamily service is billed
through Archives. All disputes on charges must go through Archives.com. @ ###-###-####.
OneGreatFamily received a Google alert on October 10th that this consumer wanted to cancel which was done and email verification was sent of that cancellation.

This client's subscription was cancelled on 5/5/08 per the client's request,  but then was activated again by client on 3/26/09. There are no further requests documented for this account concerning cancellation from 2009 and on until 4/21/15. We have cancelled the account as of...

 4/21/15 and refunded the charge for 2014 ($79.95) & 2015 ($79.95) in the amount of $159.90.

Complaint: [redacted]
I am rejecting this response because:
I did receive a refund in the amount of 2X 79.95 on April 22, 2015.
However, I signed into my One Great Family account today and I see that the following items under "Subcription Information" have been changed to "N/A": Date of Subscription, Subscription Plan, Length, and Expiration Date.
HOWEVER, Under "Credit Card Information" not only do they still have my credit card number (I had asked for that to be permanently deleted from their system as they have proven many times over the years that they cannot be trusted with it) but also under my credit card number, the "Automatic Billing" feature for my card is STILL set to "YES"!
This is unacceptable. I do NOT want any future billings from them. Automatic Billing feature needs to be set to "NO" and my credit card information DELETED!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have not removed my information from their site. The URL's that need to be removed are as follows,  [redacted]    [redacted]    [redacted]   [redacted]    [redacted] and all of the children listed ( [redacted] and [redacted]) at the following URL are alive and did not give permission to be added to this site [redacted]
Sincerely,
[redacted]

Our customer service agent has reached out to this complainant to get the link that their info is showing up under so we can resolve this issue. We are currently waiting on her to respond.

Onegreatfamily.com is currently working on this complainants issue.

Thank you for contacting us. Unfortunately this person is NOT a client with OneGreatFamily. We have contacted this person and are assisting them and giving directions concerning their genealogy and who they may contact though.

OneGreatFamily.com has contacted this recipient concerning their concerns. They are currently not a client of OneGreatFamily.com but there is a possibility that the information that they are concerned about was entered by one of our clients who may be a family member of this recipient. We have sent...

an email informing them that we are unable to remove their information from our site due to it being public record and information entered by one of our clients.  We have inquired that the recipient email us the link that they are seeing their information posted for further research and resolution concerning this matter. We also have instructed that the recipient on their part inquire of family members to resolve their concerns also. Tell us why here...

OneGreatFamily.com has contacted this recipient concerning their concerns. They are currently not a client of OneGreatFamily.com but there is a possibility that the information that they are concerned about was entered by one of our clients who may be a family member of this recipient. We have sent...

an email informing them that we are unable to remove their information from our site due to it being public record and information entered by one of our clients.  We have inquired that the recipient email us the link that they are seeing their information posted for further research and resolution concerning this matter. We also have instructed that the recipient on their part inquire of family members to resolve their concerns also.