One price Cleaners

Client has been contacted and is bringing car into our service depton Tuesday Nov 10th to have concern corrected

This response was received by AH at Revdex.com via email from the business This letter is in response to Complaint # [redacted] filed by [redacted] with your officeWe feel that the complainant has completely misrepresented the circumstances of his service visit, so the following will attempt to clarify the situation for you Mr***’s car was brought to us on Nov 9th, requesting a lube, oil and filter change service, which was performed along with the complimentary multi point inspection we do on every carIt was noted at this time that the brakes were worn on the car, and it was recommended that they be replacedMr [redacted] approved the repair on the rear brakes at this time, and declined the replacement of the front brakes pads, rotors and calipers that were recommendedThe invoice for this repair was $inclusive of tax Mr***’s car returned on Jan 27, with a request for a brake inspection, with his assumption that we would be performing the front brake service at this timeThe technician that inspected the car at this visit found that the previous recommendation of replacement of the brake rotors and calipers was not required, as the original parts on the car could be reused after machining and lubricating of the calipersThis resulted in a savings of $to Mr***Also, at this time, he noted that the right front wheel bearing/hub assembly was worn, and recommended replacementMr [redacted] approved the replacement of the front brakes (minus the un-needed parts obviously) as well as the wheel bearing The invoice for the total repair was $1142.47, again inclusive of tax Mr [redacted] contacted me several days after picking up his car, and expressed concerns over the service visits, although it seemed that his main complaint was of a personal level against the service consultant he worked with on both visits After my internal investigation, it showed that the first technician (who recommended the un- needed parts) had obviously made a mistake on his diagnosis, and would have faced severe consequences internally, if he was in fact still employed with us, but he had left the company by this time Thankfully, for the sake of Mr***, this mistake was caught before we did any repairs that should not have been completed It is our position that the outcome of this situation is that Mr [redacted] was not charged for any un- needed repairs, and in fact, was saved $off the original quoted price of the brake repairWe also recommended and repaired a potentially dangerous situation with the worn wheel bearing/hub assembly We stand by our integrity and it is of the highest priority to us that we conduct our business with the highest standards, and frankly, in this instance I believe that is what transpired, as no un-needed repairs were completedAs to Mr***’s assertion that he was over charged by $1000.00, I have no idea where that sum of money came fromIn fact, when I discussed this with Mr***, we could not tell me where he came up with that amount either, just that he felt it was that much too high Please feel free to reach out to me, if any further information is needed regarding this complaint.Rick O***Service DirectorInfiniti of BeachwoodA Bernie Moreno Company [email protected]

Initial Business Response / [redacted] (1000, 6, 2015/09/16) */ First of all my business is not One Price cleanersMy business name is One Stop Coin Laundry Secondly, I have no such records of this person [redacted] in my company data base Please dismiss complaint

To Whom it may Concern:This is a reply regarding the complaint [redacted] received by the cleaners on Friday (11/13/15).Customer's original statement of the problem:I put pants in this cleaners with an elastic top and they stretched the elastic out and told me it was old pants; these pants were a recent purchaseI put a dress in this cleaners and it is so small no I can not even wear it as a shirtThey refuse to resolve any of these issues.Cleaner's responseThe reason why we thought the pants were old or of age is because rubber/elastic in pantsnaturally degrade with multiple cleaning (dry clean or machine wash)When polymers, in this case elastic, expand and contract during the cleaning process, the physical property of the material changes and becomes brittle which can cause the elastic to lose its original shapeIf the elastic in the customer’s pants is subject to degradation even if the pants were recently purchased, we cannot assume responsibility for the condition of the elastic since we have no control over the material (rubber/elastic) behavior during the cleaning processAs stated in our condition, “the cleaners exercise upmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual articleNevertheless, the cleaners cannot assume responsibility for inherent weakness of or defects in materials that are not readily apparent prior to processing.” As stated, we cannot assume responsibility for inherent weakness of or defects in materials which include elastic in pantsWhile it was unfortunate to hear the elastic top was stretched, we cannot assume responsibility for faulty material; thus, compensation cannot be givenWe cannot adequately give a response at this time regarding the dressWe do not have any knowledge about the item since the dress was only mentioned during the altercation but was not brought to the cleaners for examination

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The issue was not resolved; if One Price Dry Cleaner said that it had been, that is absolutely false
Since my last note, nothing has happenedWe went in to the cleaners to get the tie because we were nervous that they would discard itWe are still extremely upset about the service we receivedI don't think it is at all fair for a company to to get away with completely ruining a productThis tie is very expensive and it because of the service we received, my husband is unable to wear it again
Please help us fight this case; it will help rebuild the trust in companies like thisI understand that they made a mistake, but this mistake truly affects my trust, and my moneyI think it will improve their business because they may take the time to understand fabrics better and how to work with them to avoid issues like this in the future
Sincerely,
*** ***

Mrs*** did in fact purchase a vehicle from us here at Infiniti of BeachwoodMrs*** niece was our Finance Manager Elycia C***All the paperwork was explained to Mrs*** by Elycia C***Mrs*** did in fact contact me Alex T***, General Manager, but at no time was
I ever short or rude with Mrs***In fact I had a cordial conversation and since it was the first time I had heard of the issue I asked Mrs*** for a phone number I can reach her after I look into the eventsI called our corporate office to find out why the delayI was informed that Mrs*** did not give her niece Elycia C*** the $down payment and that delayed her processI called Mrs*** back and explained to her the events and that her niece was the one who personally took care of her paperwork and unfortunately did not explain the process or collect the down paymentFurthermore I called and shared with Mrs*** the explanation I received from our corporate office and that her tag would be in our possession the following dayWhen we received the new tag at the dealership we overnighted the tag to Mrs*** because they live in North Canton

The information is clearly posted thru out our show roomCustomer satisfaction and going above and beyond to make sure our customers experience is our number one missionWe have sold thousands of new vehicles and have only one complaint regarding the day guarantee on a new car does that really make a case?? The real question is when this consumer will make good on the $still owed to the dealership

I brought a women's suit jacket (black and white in color) to be cleaned in May of When I picked up the jacket, there was a red colored large spot over the left side jacket pocketA tinted chapstick had been left in the pocket while it went through the cleaning processWith prior garments, the items were removed by the cleaners prior to cleaning
The cleaners offered to to re-clean the jacket to remove the large spot, as it was quite noticeableWhen the cleaners attempted to remove the spot, they must have used a different chemical, a stronger chemical, or more chemicals because the black fabric then bled into the white fabric damaging the blazerThey then attempted a third time with no availThis all occurred over the months of June, July and August of
The person who works in the location told me to call *** ***Between the months of August and March 2016, I attempted to call *** *** at ###-###-#### over times with no availI finally

Initial Business Response /* (1000, 6, 2015/11/29) */
This is not my business the complaint is aboutThis is not the first time a complaint has been sent to me for One Price CleanersPlease get your records straight with the correct address of One Price Cleaners
You are mailing the complaint to
One Stop Coin LaundryI don't even have this customer in my data base
Please clear this matter up once and for all

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My suit was not stained when I delivered it to be cleaned and I have taken it to another cleaner that removed the stains that this cleaner says were already there and they could not remove. I do not wish to pursue this any further against a cleaner that will not at least admit their wrong doing or the possibility that the stain was caused by them. Thank you for assisting me in this matter, at least my complaint has been heard and documented
Regards,
*** ***

The items that the consumer dropped of to be cleaned already had stainsThe business tried to get the stains out of the garments, however; they were unsuccessfulNo Refund will be issued

Called business spoke with *** he stated that he will not replace the shirt but he will re-clean the shirtHe stated that when clothes are washed they are washed with clothes that are the same color

To Whom it may Concern:This is a reply regarding the complaint [redacted] received by the cleaners on Friday (11/13/15).Customer's original statement of the problem:I put pants in this cleaners with an elastic top and they stretched the elastic out and told me it was old pants; these pants were a...

recent purchase.2. I put a dress in this cleaners and it is so small no I can not even wear it as a shirt. They refuse to resolve any of these issues.Cleaner's response1. The reason why we thought the pants were old or of age is because rubber/elastic in pantsnaturally degrade with multiple cleaning (dry clean or machine wash). When polymers, in this case elastic, expand and contract during the cleaning process, the physical property of the material changes and becomes brittle which can cause the elastic to lose its original shape. If the elastic in the customer’s pants is subject to degradation even if the pants were recently purchased, we cannot assume responsibility for the condition of the elastic since we have no control over the material (rubber/elastic) behavior during the cleaning process. As stated in our condition, “the cleaners exercise upmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, the cleaners cannot assume responsibility for inherent weakness of or defects in materials that are not readily apparent prior to processing.” As stated, we cannot assume responsibility for inherent weakness of or defects in materials which include elastic in pants. While it was unfortunate to hear the elastic top was stretched, we cannot assume responsibility for faulty material; thus, compensation cannot be given.2. We cannot adequately give a response at this time regarding the dress. We do not have any knowledge about the item since the dress was only mentioned during the altercation but was not brought to the cleaners for examination.

The tie is fine. We cleaned it twice for her. I spoke to her myself. I think there is more to the story as she quickly went out to purchase a second tie. In any event, the tie appears fine. In most cases, we would offer store...

credit or try to work something out, but not in this case.
When the tie came in it was a mess. The ticket was noted as pre-spot all over. At OUR expense we reclined the tie 2 more times for which she was NOT charged.
At this time we will not be refunding for the cleaning and we are certainly not buying her a new tie.
[redacted]

This response was received by AH at Revdex.com via email from the business.    This letter is in response to Complaint #[redacted] filed by [redacted] with your office. We feel that the complainant has completely misrepresented the circumstances of his service visit, so the following will...

attempt to clarify the situation for you.   Mr. [redacted]’s car was brought to us on Nov 9th, 2016 requesting a lube, oil and filter change service, which was performed along with the complimentary multi point inspection we do on every car. It was noted at this time that the brakes were worn on the car, and it was recommended that they be replaced. Mr. [redacted] approved the repair on the rear brakes at this time, and declined the replacement of the front brakes pads, rotors and calipers that were recommended. The invoice for this repair was $769.68 inclusive of tax.    Mr. [redacted]’s car returned on Jan 27, 2017 with a request for a brake inspection, with his assumption that we would be performing the front brake service at this time. The technician that inspected the car at this visit found that the previous recommendation of replacement of the brake rotors and calipers was not required, as the original parts on the car could be reused after machining and lubricating of the calipers. This resulted in a savings of $810 to Mr. [redacted]. Also, at this time, he noted that the right front wheel bearing/hub assembly was worn, and recommended replacement. Mr. [redacted] approved the replacement of the front brakes (minus the un-needed parts obviously) as well as the wheel bearing.  The invoice for the total repair was $1142.47, again inclusive of tax.      Mr. [redacted] contacted me several days after picking up his car, and expressed concerns over the service visits, although it seemed that his main complaint was of a personal level against the service consultant he worked with on both visits.  After my internal investigation, it showed that the first technician (who recommended the un- needed parts) had obviously made a mistake on his diagnosis, and would have faced severe consequences internally, if he was in fact still employed with us, but he had left the company by this time.  Thankfully, for the sake of Mr. [redacted], this mistake was caught before we did any repairs that should not have been completed.     It is our position that the outcome of this situation is that Mr. [redacted] was not charged for any un- needed repairs, and in fact, was saved $810 off the original quoted price of the brake repair. We also recommended and repaired a potentially dangerous situation with the worn wheel bearing/hub assembly.     We stand by our integrity and it is of the highest priority to us that we conduct our business with the highest standards, and frankly, in this instance I believe that is what transpired, as no un-needed repairs were completed. As to Mr. [redacted]’s assertion that he was over charged by $1000.00, I have no idea where that sum of money came from. In fact, when I discussed this with Mr. [redacted], we could not tell me where he came up with that amount either, just that he felt it was that much too high.   Please feel free to reach out to me, if any further information is needed regarding this complaint.Rick O[redacted]Service DirectorInfiniti of BeachwoodA Bernie Moreno Company o. [email protected]

The 5 day return policy is clearly stated thru out the showroom that it only applies on pre-owned vehicles. Furthermore, when you purchase a pre-owned vehicle, paperwork is signed in the business office explaining to the customer the process of returning there pre-owned vehicle within the 5 days....

Mr. [redacted] purchased a "New" vehicle. Mr. [redacted] still owes the company $1000 for his down payment. The first time it was returned for NSF and the second time we deposited the check it cleared. When Mr. [redacted] saw that the check cleared he called his bank and said that it was fraudulently deposit and his bank withdrew the $1000 back. Mr. [redacted] still owes us the initial $1000 down payment and we are taking proper steps to collect.

Initial Business Response /* (1000, 6, 2015/09/16) */
First of all my business is not One Price cleaners. My business name is One Stop Coin Laundry.
Secondly, I have no such records of this person [redacted] in my company data base.
Please dismiss complaint

Client has been contacted and is bringing car into our service dept. on Tuesday Nov 10th to have concern corrected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Review: To Whom it May Concern,Last month I brought my husband's tie to One Price Dry Cleaner [redacted]. I specifically pointed out a stain on the tie to an employee and was told that it would be an easy fix, and they'd be able to get the stain out. When my husband picked it up and brought it home, the stain was still there. He then brought it back to the dry cleaner to show that it was not taken care of as promised; the employee took the tie back and said they'd redo it. When my husband picked it up after the second trial, the tie was completely ruined! It was flat like paper and still had the stain on it! I was so upset, as this was a $165 silk Burberry tie that was only worn once. We went back to the dry cleaner and showed the [redacted]. They said they would take it back again and they'd "see what they could do." I purchased another tie to prove to the dry cleaner that there was an obvious difference in their altered tie and what it should look like. I requested to speak with the [redacted], who then said there was nothing he could do. I walked out and left the tie at the dry cleaner. Instead of using a soft press, they used a hot press that flattened the tie. This can ruin many ties. I left the tie there, but I would like them to refund the money for the tie because it's completely ruined and my husband cannot wear it again. Their fine print on the ticket receipt says they'll refund up to 10 times what we had paid for their services; this doesn't cover the price of the tie. Since they didn't even get the stain out as promised, we feel they didn't meet their end of the bargain, so we deserve the money for the tie.Desired Settlement: I am asking for the price we paid for the tie and money back for the dry cleaning service. If I knew that the tie would come out looking worse than how I brought it in, I would have never chosen this dry cleaner. Because this dry cleaner damaged my husband's tie and cannot get it back to how it looked originally I am asking for a full refund for the tie as well as compensation for the service that I paid for.

Business

Response:

The tie is fine. We cleaned it twice for her. I spoke to her myself. I think there is more to the story as she quickly went out to purchase a second tie. In any event, the tie appears fine. In most cases, we would offer store credit or try to work something out, but not in this case.

When the tie came in it was a mess. The ticket was noted as pre-spot all over. At OUR expense we reclined the tie 2 more times for which she was NOT charged.

At this time we will not be refunding for the cleaning and we are certainly not buying her a new tie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The issue was not resolved; if One Price Dry Cleaner said that it had been, that is absolutely false.

Since my last note, nothing has happened. We went in to the cleaners to get the tie because we were nervous that they would discard it. We are still extremely upset about the service we received. I don't think it is at all fair for a company to to get away with completely ruining a product. This tie is very expensive and it because of the service we received, my husband is unable to wear it again.

Please help us fight this case; it will help rebuild the trust in companies like this. I understand that they made a mistake, but this mistake truly affects my trust, and my money. I think it will improve their business because they may take the time to understand fabrics better and how to work with them to avoid issues like this in the future.

Sincerely,