One Stop Cooling and Heating Tampa, LLC

excellent service by the comp The tecRay A was very knowlegable and courtoi

WARNING! They installed new AC system at constructionNever installed year media filter , even though I ordered one.....and refused to stand by their installationNO FILTRATION FOR MONTHS BEFORE I NOTICEDCindy in the Tampa office stated "someone probably stole it", therefore "it's not their problem" Never came out to assess the situationThe service supervisor called and hung up on me when I asked if I should be concerned about MoldHad a separate AC company come out to clean duct work and coilsLet's scale this on a 1-(being worst) customer service = professionalism = integrity =

Install error to two HVAC air handlersContacting the company to come out and look at growth and moisture on the walls on July with no help Repair and pay for damages caused by faulty installation of ductwork and installation in my attic and HVAC unitsCalled and left message for Rusty to come out and take a look with no response for weeks

Problems with the installation of a brand new central air/heating unitWhen it is degrees outside, the system constantly runs Date purchased 10/2016,invoice [redacted] sales person Paul B., paid in full on 11/1/check# [redacted] in the amount $5,Ton unit model# RE XXXXX/RLXXXXXX-XThe cooling unit will not keep up with the house, the installation was not put back up in the attic correctly, large gaps where drywall is exposed, the vents were glued into the ceiling and can not be closed/adjustedWhen it is degrees outside the cooling unit will not keep up with the high heat and humidity demand Have called to get this problem taken care from [redacted] for my dad, Paul said someone would be out 9/1/to take care of these problems and no one showedI had someone at the house at am this morning waiting cause my father is going through radiation treatmentI called and texted Paul and no response my husband also triedI called One Stop and talked to a Eric today an

They DID NOT Fulfill ANY OF the terms of contract and they refuse to do so My wife had the company out to fix our AC, which they installed years prior as we built the house The person said that we needed a part, which was covered by warranty but labor was not and suggested that we purchase for $a year warranty, which would get us a discounted rate on the job and entitle us to have the machine serviced TWO times during the year The person was supposed to come back with part but never did, he told us that he was able to do a "quick fix" which was only temporary My wife called several times both almost a year ago and recently She set TWO appointments for someone to come out to the house and both times NO ONE CAME!!!! She also set an appointment and had to change the appointment and not one called her back and no one came to the house as our Nanny was home and said she saw no truck and the bell never rang the AC has been on the fritz and I have called on separate oc

Rafael Vis excellent! He was prompt, courteous, and informative He explained what he did for my annual maintenance check and made sure any issues I might have had were addressed He is an excellent employee!

Rafael V. serviced and repaired our AC units today. As always, he was very thorough and professional. He came when he said he would, kept us informed as to what he was doing and left everything in great shape.

ecellent work quickly done by service manager james p but his photo was not shownaccomplished what another company could not do I recommend them thanks again

Company not complete the repair we are under warranty from our cooling/heating unit
We notice the company One Stop in January to have a bad sound from our cooling/heating unit installed from their company in our new house, they sent us MrRey A(Service Technician) to repair the unit, he didn't, we call again they sent us another technician, he didn't provide his name, he took some pieces from our unit and never come back
We call the company again and they sent us Mr, Rey Aagain, he told us the last technician took important parts from our unit, and now the unit is inoperative to work, he recommended to replace the whole unit for a new one, since we are under warranty
I call the company many times and nobody give me and answer about the replacement

OneStop HVAC has been continuously contacted to answer a complaint for service and they do not respond when called or provide status to when resolved
OneStop was contacted about two months ago since the unit is still under warranty in a new homeThe main bedroom does not get enough airflow as the rest of the houseTechnicians were dispatched after being continuously (day by day) calling the office to sent a personTechnician finally came three weeks ago and left sensors to check humidity and temperature for hoursthey said they would pick them up the monday afterThey finally picked it up the following Thursday after I called three times during the weekNow I have been calling for the past three weeks three times per week and no answerThe dispatcher tells me the manager is on top of the problem and will call me the same day with no call comingThe only person that responds to my call is the technician because I took his cellphone numberI want an answer to my problem a

Brand New A/C system does not function properly One Stop technicians and engineers have not made any legitimate attempt to rectify the situation
My newly pregnant wife and I purchased a brand new home in September that came equipped with an A/C system installed by One Stop Cooling and Heating Tampa, LLC (One Stop) On our very first moving day, we called One Stop because the home was not cooling A technician arrived and claimed there was no refrigerant in the system Noting this as strange, the technician "added Freon" and assured us the problem would be solved
A few days later, my wife and I noticed that regardless of the temperature setting in the home, the air flow from the unit was nearly non-existent We again contacted One Stop, their technician came to our home, increased the fan speed and told us the issue would be solved
After the home again felt hot and humid, we decided to purchase multiple humidity monitors from our local hardware store to ensure that

Rafael Vserviced and repaired our AC units today
As always, he was very thorough and professionalHe came when he said he would, kept us informed as to what he was doing and left everything in great shape

Rafael Vis one of the best technicians of any of the trades who has ever come to our house He was extremely knowledgeable, courteous and professional He diagnosed the problem quickly and didn't stop until he had looked at every aspect of the situation He was wonderfully competent and thorough

Excellent service!

Problems with the installation of a brand new central air/heating unitWhen it is degrees outside, the system constantly runs
Date purchased 10/2016,invoice *** sales person Paul B., paid in full on 11/1/check# *** in the amount $5,Ton unit model# RE XXXXX/RLXXXXXX-XThe cooling unit will not keep up with the house, the installation was not put back up in the attic correctly, large gaps where drywall is exposed, the vents were glued into the ceiling and can not be closed/adjustedWhen it is degrees outside the cooling unit will not keep up with the high heat and humidity demand Have called to get this problem taken care from *** for my dad, Paul said someone would be out 9/1/to take care of these problems and no one showedI had someone at the house at am this morning waiting cause my father is going through radiation treatmentI called and texted Paul and no response my husband also triedI called One Stop and talked to a Eric today an

First class service from beginning to end"Big Man" LaMorris is the best, too!

Install error to two HVAC air handlersContacting the company to come out and look at growth and moisture on the walls on July with no help
Repair and pay for damages caused by faulty installation of ductwork and installation in my attic and HVAC unitsCalled and left message for Rusty to come out and take a look with no response for weeks

Great service, fast and thorough Rafael arrived on time and explained everything he was doing as well as advise on what I can do to maintain the system efficiently

Rafael V from One Stop Cooling is my service technician He not only is a knowledgeable professional, but also a gentleman He explains everything extremely well; Ron he is thorough and goes beyond what needs to be done to satisfy the customer I will always give him a star rating He has not disappointed me in over two years of service

On time and reliableRafael Vprofessional and knowledgeable