One Stop Cooling and Heating Tampa, LLC

I am very pleased with the service from Rafael VI will recommend him and One Stop Cooling and Heating of Tampa to all my friends and family

Misleading, lying, forging documents, management practices
WARNING WARNING WARNING
ONE STOP HEATING AND AC
Just wanted to Warn Consumers about shotty and misleading practices from this company!!!!!
They installed our AC in our new taylor morrison home at the *** at *** *** *** Florida
For year!!!!! YES YES YES YEARS they month we moved in I knew there was a problem!
The first thing I noticed was a very High Electric Bill in this State of the art High Efficiency HomeI noticed my electric bill was about $more then my neighbors with the same house
So not to drag this on!!!!
The airhandler in the closet was and OLD OUTDATED MODEL THEY TRIED TO PUT IN MY HOME!! After a year of high electric Bill's I did some investigatingCome to find out THAT ONE STOP PUT A PHONY MODEL NUMBER ONE THERE ONE STOP QC STICKER TO MAKE IT LOOK LIKE A NEWER MODEL!!!!!
THE OLD ONE WAS A 13SEER RATED OUT DATED IN 2014!!! I WAS SUPPOSED TO HAVE A 14SEER!@!
(So they

Wonderful service! Rafael Vis very professional and provides great customer service while caring for our a/c unitThis is our second year using One Stop and have been very pleasedIt's great to have consistency and reliability especially in our new homeWe always know who to call!

Left safety switch off when did A/C prev maint Drain overflowed damaging hardwood floors and garage ceilingIf switch on, unit would have shut down
8/2/One Stop did prev a/c maintNo problems beforeNone found during prev maint which included drain cleaning by a trainee, accompanied by tech
8/13/- found water leaking down from 2nd story A/C unit base through garage ceilingOne Stop tech came to house at 1015pm Unplugged drain and explained safety switch not onSaid drain wasn't cleaned out wellHe also said if safety switch was in place, unit would have shut offTech also said he would let Louie from One Stop know in the morning and they would call me No phone call in the morning so I called them mid-afternoonRusty (sup) called me and came out One Stop sent out drywall company 8/22/They cut hole in garage ceiling and removed some baseboards upstairs where water had leaked under the hardwood floors They called One Stop and requested area be checked for mo

Rafael makes doing business with One Stop a pleasure He has shown great expertise in servicing and repairing my HAV system He is also helpful in addressing questions and concerns

Luis great guy, knew his stuff, courteous, professional ,and skillful
If I ever need to get a repair I will definetly request this man to be my technician

Has not repaired the system so that all of the a/c works in my home
I have a brand new home built by *** *** at *** *** The a/c does not cool the entire house and the house has different temperatures in all the roomsI made an early morning appt three weeks in advance and they never showed upI called and the first dispatcher said that someone in Winter Park changed it without telling anyone elseI spoke to more people and three denied this happenedI paid for an extended warranty as the system is still not repairedI have asked them to send an experienced a/c person to repair the situation and not someone that is brand newOwn your mistake and repair the problem NOW!

Jaid is very professional, nice, polite and very well respected by my neighbors and II'v had a problem with my fan's for over a weekI walked up to his truck as he was leaving my neighbors house, and asked him for help"He said, give me minutes" Well, it was fixed minutes laterHe accomplished what the electricians couldn'tHe didn't have to fix the problem, but he did!! He also helped me with my Nest thermostat settingsHe is very respectfulHe took his time teaching meThanks again
One stop is a great companyThey will always have our business

Brian and Mike came to my home to balance A/C They took readings of all flow vents within the home with a very safisticated piece of equipment After that they went to their truck and crunched the numbers They returned, made the necessary adjustments and now everything is fine an even cooling throughout the homeThese guys are very professional, even wore shoe covers in the home

They DID NOT Fulfill ANY OF the terms of contract and they refuse to do so
My wife had the company out to fix our AC, which they installed years prior as we built the house The person said that we needed a part, which was covered by warranty but labor was not and suggested that we purchase for $a year warranty, which would get us a discounted rate on the job and entitle us to have the machine serviced TWO times during the year The person was supposed to come back with part but never did, he told us that he was able to do a "quick fix" which was only temporary My wife called several times both almost a year ago and recently She set TWO appointments for someone to come out to the house and both times NO ONE CAME!!!! She also set an appointment and had to change the appointment and not one called her back and no one came to the house as our Nanny was home and said she saw no truck and the bell never rang the AC has been on the fritz and I have called on separate oc

Rafael Vis excellent! He was prompt, courteous, and informative He explained what he did for my annual maintenance check and made sure any issues I might have had were addressed
He is an excellent employee!

Rey Ahas been to our home several times to diagnose and correct problems with our AC/ heating He is excellent at finding the root of the problem when other techs have been unable to do so He is extremely knowledgeable of all facets of the unit Even when he has found the cause of the issue, he continues to check everything out to make sure nothing was missed Additionally, he is punctual, calls when he is enroute, puts on booties, cleans up any mess, is respectful, polite, explains his evaluation and repair, and has a great worth ethic

The company has not been able to resolve issues covered via their year builder's warranty
The company has not been able to resolve issues covered via their year builder's warranty by repeatedly missing service appointments and changing scheduled appointment times without communicating the changes to meThe HVAC system was not balanced properly upon install so certain rooms are much warmer than others (can be around a degree or so difference)I have been trying to get a hold of the customer service manager since I have not been able to resolve these issues working with the scheduler but he will not return my phone callsThe company has missed a total of three service appointmentsAlso, upon informing the builder who hired the company to install the HVAC system about the issues I was having, the customer service manager made slandering remarks to the builder about me and fabricated stories claiming I made derogatory remarks to the scheduler, which is not trueThe company has

excellent service by the comp
The tecRay A was very knowlegable and courtoi

On time, very polite, great service, Rafael explained everything thoroughly!

I have decided to leave this review on the quality, politeness and responsiveness of Rey, the tech from One Stop He knows all, does all and does more than asked He is a great tech and a great face for One Stop We have had almost every part of new Carrier system replaced by Rey in the last months and he explains exactly the process, the parts and the fix
Thank you Rey for keeping us at a cool degrees!

Failure to respond to service requests and failure to provide service under warranty
I purchased a home in February that came equipped with an A/C system installed (last fall) by One Stop Cooling and heating
Since February, I have had the system serviced by One Stop, to ensure that it's in working order The A/C stopped working on 8/19/and will not power on
My power company came to my house on 8/20/and they verified that my home has no electrical issues that may have caused the A/C unit to fail
I called One Stop times on 8/20/for a service appointment, since my unit is under warranty To date, I have been unsuccessful in securing an appointment with a One Stop technician
With each call, I leave messages with the answering staff To date, I have been without A/C for about hours, and I have had to vacate my home because it is too hot and posing a health risk to me
A technician spoke to me via telephone on 8/20/and informed me that he wa

Rey Awas excellent He was friendly, courteous, knowledgeable, and answered all my questions He assessed the situation and immediately knew exactly what the problem was He went above and beyond to fix the problem Thank you Rey

WARNING! They installed new AC system at constructionNever installed year media filter , even though I ordered one.....and refused to stand by their installationNO FILTRATION FOR MONTHS BEFORE I NOTICEDCindy in the Tampa office stated "someone probably stole it", therefore "it's not their problem" Never came out to assess the situationThe service supervisor called and hung up on me when I asked if I should be concerned about MoldHad a separate AC company come out to clean duct work and coilsLet's scale this on a 1-(being worst)
customer service =
professionalism = integrity =