One Strike Pest Control

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Revdex.com spoke with a representative from the business who stated that they had performed service for the customer, and informed her that a one-time service would not completely solve the problem and she would need more than once treatmentHe stated that they offered her a pay-as-you go contract because they were aware the customer was having financial difficultiesThe representative stated that he attempted to call her back to schedule another service, but that she was difficult to get ahold ofHe stated that he would call her, and rather than call him back, she would emailHe wouldn't see emails at the time they were sent, but as soon as he received the email he would call her to attempt to schedule a serviceHe said that the customer was 60-miles from his location, and that he cannot come out without the service being scheduled ahead of time with confirmation the customer will be there so they can perform the serviceHe also stated that the customer has not attempted to call since last yearHe said that he is willing to continue performing services for the customer, but that the one time service she paid for was completed and will not be refunded

Hello, this is my reply to a complaint for One Strike Pest control.Eric, who was the main contact for my problem, came out to access the atticI paid him and he said he would come out again to check the traps, which he did ONCEThe second time he came his sidekick(don't know his name) sprayed around the window around the garage areaEric went into attic and said the squirrels were goneLater, in about a week, I emailed him and said they were backNo reply, no attempt to contact me backHe never put in the netting he said he would to keep them out in the future.It is not the truth that I did not try to contact him--I, in fact sent emails, no reply, phone calls, no replyI finished off by more email to warn hreply and I would contact Revdex.comNo reply, so I did.He originally was referred to me by [redacted] ***They no longer refer him,he has been dropped from their list.I will try to find another reputable company.Please reply when you get a chance to see if we should continue this as to the next step.Thanks, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by One Strike Pest Control regarding complaint ID [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Complaint # [redacted] Despite agreeing to refund our monies this company have still yet to provide a refund or contact us about when to expect to receive itI am not happy that they suggested that we cancelled 'after I spoke to my husband' trying to make it sound as if it were days after I ordered their productWe cancelled after waiting weeks for them to provide the serviceI feel like it is another delay tactic and want to know what we should do nextI emailed them asking where the refund was and advised them that we would be informing you that they have not followed through with their promise to refund our moneyPlease adviseIt is now months since they originally said they would refund usThank you

Revdex.com spoke with *** from the businessHe stated that the customer was contacted that the refund should be sent out this weekHe was out of the office but once he got back he contacted the customer to provide the refund

Revdex.com spoke with the businessHe said that this customer had the business order the product but after speaking with her husband did not want the service.At that time they wanted to cancel the service and requested a refundThe business
said they needed to look into the matter but did not ever tell the customer they would not get a refundThe business feels that they did as they were instructed to order the product but will be refunding the customer $as a gesture of goodwill

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by One Strike Pest Control regarding complaint
ID ***
Regards,
*** ***

Revdex.com spoke with a representative from the business who stated that they had performed service for the customer, and informed her that a one-time service would not completely solve the problem and she would need more than once treatmentHe stated that they offered her a pay-as-you go contract because
they were aware the customer was having financial difficultiesThe representative stated that he attempted to call her back to schedule another service, but that she was difficult to get ahold ofHe stated that he would call her, and rather than call him back, she would emailHe wouldn't see emails at the time they were sent, but as soon as he received the email he would call her to attempt to schedule a serviceHe said that the customer was 60-miles from his location, and that he cannot come out without the service being scheduled ahead of time with confirmation the customer will be there so they can perform the serviceHe also stated that the customer has not attempted to call since last yearHe said that he is willing to continue performing services for the customer, but that the one time service she paid for was completed and will not be refunded.

Hello, this is my reply to a complaint for One Strike Pest control.Eric, who was the main contact for my problem, came out to access the atticI paid him and he said he would come out again to check the traps, which he did ONCEThe second time he came his sidekick(don't know his name) sprayed around the window around the garage areaEric went into attic and said the squirrels were goneLater, in about a week, I emailed him and said they were backNo reply, no attempt to contact me backHe never put in the netting he said he would to keep them out in the future.It is not the truth that I did not try to contact him--I, in fact sent emails, no reply, phone calls, no replyI finished off by more email to warn hreply and I would contact Revdex.comNo reply, so I did.He originally was referred to me by *** ***They no longer refer him,he has been dropped from their list.I will try to find another reputable company.Please reply when you get a chance to see if we should continue this as to the next step.Thanks, *** *** *** ***

[A default letter is provided here which indicates that the business has not responded to you directly.? If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by One Strike Pest Control? regarding complaint ID
[redacted]
Regards,
[redacted]

Revdex.com spoke with a representative from the business who stated that they had performed service for the customer, and informed her that a one-time service would not completely solve the problem and she would need more than once treatment. He stated that they offered her a pay-as-you go contract because...

they were aware the customer was having financial difficulties. The representative stated that he attempted to call her back to schedule another service, but that she was difficult to get ahold of. He stated that he would call her, and rather than call him back, she would email. He wouldn't see emails at the time they were sent, but as soon as he received the email he would call her to attempt to schedule a service. He said that the customer was 60-70 miles from his location, and that he cannot come out without the service being scheduled ahead of time with confirmation the customer will be there so they can perform the service. He also stated that the customer has not attempted to call since last year. He said that he is willing to continue performing services for the customer, but that the one time service she paid for was completed and will not be refunded.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Complaint #[redacted] Despite agreeing to refund our monies this company have still yet to provide a refund or contact us about when to expect to receive it. I am not happy that they suggested that we cancelled 'after I spoke to my husband' trying to make it sound as if it were days after I ordered their product. We cancelled after waiting 4 weeks for them to provide the service. I feel like it is another delay tactic and want to know what we should do next. I emailed them asking where the refund was and advised them that we would be informing you that they have not followed through with their promise to refund our money. Please advise. It is now 4 months since they originally said they would refund us. Thank you.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Hello, this is my reply to a complaint for One Strike Pest control.Eric, who was the main contact for my problem, came out to access the attic. I paid him and he said he would come out again to check the traps, which he did ONCE. The second time he came his sidekick(don't know his name) sprayed around the window around the garage area. Eric went into attic and said the squirrels were gone. Later, in about a week, I emailed him and said they were back. No reply, no attempt to contact me back. He never put in the netting he said he would to keep them out in the future.It is not the truth that I did not try to contact him--I, in fact sent 2 emails, no reply, 2 phone calls, no reply. I finished off by 1 more email to warn him-no reply and I would contact Revdex.com. No reply, so I did.He originally was referred to me by [redacted]. They no longer refer him,he has been dropped from their list.I will try to find another reputable company.Please reply when you get a chance to see if we should continue this as to the next step.Thanks, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by One Strike Pest Control regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com spoke with a representative from the business who stated that they had performed service for the customer, and informed her that a one-time service would not completely solve the problem and she would need more than once treatment. He stated that they offered her a...

pay-as-you go contract because they were aware the customer was having financial difficulties. The representative stated that he attempted to call her back to schedule another service, but that she was difficult to get ahold of. He stated that he would call her, and rather than call him back, she would email. He wouldn't see emails at the time they were sent, but as soon as he received the email he would call her to attempt to schedule a service. He said that the customer was 60-70 miles from his location, and that he cannot come out without the service being scheduled ahead of time with confirmation the customer will be there so they can perform the service. He also stated that the customer has not attempted to call since last year. He said that he is willing to continue performing services for the customer, but that the one time service she paid for was completed and will not be refunded.

Review: I paid for an annual service in Sept. for pest control to be done quarterly. I have spoken to someone several times the last time being May 27, 16 and was told someone would be out in a few days and I have received dno service nor have I been refunded. The phone number I have been calling is 301-751-4032. I have also attempted tyo call 540-621-0012 and it has been disconnected or changed.Desired Settlement: I would like refund as I feel the contract was voided as they did not provide service, but kept the money,

I may be willing to accept service, however I don;t understand why it has not been provided.

Review: Original contract for weep hole covers 04/30 at a cost of $250. Originally told that product not delivered with company order, then told manufacturer had haltered production. My wife agreed that we could wait a couple of weeks for the product to be delivered. Company installer said he would call on 06/01 but did not. My wife and I agreed to cancel service and called 06/02 to inform the company. Installer said he would call back the following Monday but I told my wife to inform him that we did want to continue service as we had already had several excuses despite agreeing to wait 4 weeks already. on 06/23 the company office representative emailed to say we would receive a refund but they were not aware of the issues because we had been speaking to the installer. Since then my wife had gone 'back and forth' with emails explaining our reasons for not wanting their services and asking where our our fund was. The company seem to be getting more and more reluctant to provide a refund citing that 'they have 120 days', 'they did nothing wrong', 'they don't have to refund us' and acting like they are doing us a favor. Originally they suggested that they would provide a free pest control service if we continued with the contract but we did not trust them to provide any service in a timely manner now. It has been 3 months since the original agreement and nearly 6 weeks since they agreed to refund us. I am disgusted at our treatment by a company who quickly cashed our check without having the product available to provide the service.Desired Settlement: I want my $250 back ASAP with no further excuses. If you can cash a check that quickly then you can write one quickly too.

Business

Response:

Revdex.com spoke with the business. He said that this customer had the business order the product but after speaking with her husband did not want the service.At that time they wanted to cancel the service and requested a refund. The business said they needed to look into the matter but did not ever tell the customer they would not get a refund. The business feels that they did as they were instructed to order the product but will be refunding the customer $250 as a gesture of goodwill.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Complaint #[redacted]

Despite agreeing to refund our monies this company have still yet to provide a refund or contact us about when to expect to receive it. I am not happy that they suggested that we cancelled 'after I spoke to my husband' trying to make it sound as if it were days after I ordered their product. We cancelled after waiting 4 weeks for them to provide the service. I feel like it is another delay tactic and want to know what we should do next. I emailed them asking where the refund was and advised them that we would be informing you that they have not followed through with their promise to refund our money. Please advise. It is now 4 months since they originally said they would refund us. Thank you.

Business

Response:

Revdex.com spoke with [redacted] from the business. He stated that the customer was contacted that the refund should be sent out this week. He was out of the office but once he got back he contacted the customer to provide the refund.

Review: Eric O[redacted] of One Strike Pest Control offered me one year pest control services, including an initial service on 10/14/15 and 3 quarterly visits thereafter. The services included unlimited, free in-between and emergency services for a full one year warranty. The total cost was $300.

Eric and his helper arrived on 10/14/15 and treated the outside of my property. After the 10 minute service, Eric gave me an invoice and insisted on full upfront payment by check. I told him I would prefer to pay quarterly and by credit card, but he told me that his credit card reader was broken. I told him he could call me when his credit card reader was fixed, but he insisted that the reader was going to stay broken and as a small company, he could not afford to keep paying credit card processing fees. He demanded full payment by check.

My payment check cleared on Tuesday, 10/20/15.

I called Eric on Friday, 10/23/15 because I noticed an ant infestation in my kitchen and requested emergency service. I called and left several messages. He did not return my call until Saturday, 10/24/15, and promised me that he would address this problem “early in the week.” He refused my emergency service request, because he said that his son was sick and in the hospital at VCU-MCV. I pushed for Monday service, but he would not commit.

Eric, nor anyone else from the company, called or ever showed up to render services. I called Eric again and left messages several times on Friday, 10/30/15, however, Eric failed to even return my call. The last message that I left was to request a full refund of my $300 since he failed to render services.

I left a message again for him on Saturday, 10/31/15 and again on Monday, 11/2/15. I repeatedly requested a full refund, but he failed to even return my calls. I sent Eric a written letter on 11/2/15 detailing the timeline of events and again requesting a full refund of my $300 for his failure to render agreed upon services. Eric has yet to respond.Desired Settlement: I want a full refund of the $300 that I paid to this company for services that the company failed to render.

Given how expediently Eric cashed my check, he can certainly write my refund check quickly. My family and I have suffered from an ant infestation while waiting for Eric to respond. We have now hired a different pest control service.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by One Strike Pest Control regarding complaint ID [redacted].

Regards,