One World Van Lines LLC

Complaint: [redacted] I am rejecting this response because: I did not have an opportunity to go through the items delivered with the driver as who ever wrote the response writesI noticed the table top missing as I signed the document and told the driver that if they misplaced a lb table top there is certainly more missingI was told that the company has insurance and it would be not problem my items would be replaced (not that I would be offered cents per lb of the things they lost) turns out I was correct, they had lost a lot more then just the dining room table top I want nothing more then for the moving company to do the job they were paid, and paid a lot, to doI don't think that is asking too muchIf they can't and they are so disorganized that they lose my stuff (and please read other on-line reviews, I'm not the only person who's stuff they have lost!)If anyone here is a cheat it is the moving company who, when they showed up to pick up my stuff, realizing that I was out of town and that my teenage son was the only one there threw in an extra charge of $or boxes, plastic bags and 1/of a roll of tape! If that seems outrageous to you you are not alone, adding insult to injury they proceeded to lose my stuff and now are refusing to paid a fair price to replace it Regards, [redacted]

Sir, I habe prove that your chek each and every item that was delevered, and you say that in your hand writing in your inventory list , and you sign for it Im sorry for what happen but your looking to get money out of us and its so clear us since you are changing day by day and this is not right now talking about my company I need you to respect and to watch what you are saying yes we do have bad reviews and we have 99% satisfied customsers our records shows that and I dont need you to give me a certificate first it was one item and you chek everything and sign on that and now its going upp and up and im sorry u need need to be realistic about it not to try to get as mutch as u can , about the insurance we are insured 100% and about your son I think your son was in contact with you during the move and he go to the univercity so he is not a kid and he know what he is doing and the other thing we are trying to solve this not to urge and make it go right and left and we give you an offer, u refuse it , is ok thank you for your business we cannot offer your more than what our violation plan give specially when ur trying to put all your items there thank you [redacted]

Complaint: [redacted] I am rejecting this response because:1) I have paid all the dues for the storage and shipmentI had paid these via bank of America cheques that includes $ ware house charges apart from $ plus towards transportationIt is a statement at first place that I have not paid the chargesOnly after getting all the payments the driver had unloaded the material 2) The TV was not lost in my houseIt was stolen by the shipping company or his employees and was not brought to my house for unloadingThe driver signed in the document that he did not delivered the TV3) The method of stealing of TVs is a well organized crime by the people and they respond to the Customer to make claim thro Insurance as a standard reply.Lost TRUST and a clear case of cheating common publicThis will continue unless the situation is corrected and punished the culpritsIf I proceed with further legal action as I intend to do all the legal charges would be claimed and remains payable as I had given ample chance and time to correct the situationRevdex.com is requested to ban such operators involved and their bad Reputation Regards, [redacted]

Mr [redacted] ,We are a company that try our best to serve our customers, we dont have people who steel things it might be a missunderstanding, As a business owner I contacted you too many times trying to resolve this and I already explain everything to you as far as how things can be resolved, from my understanding that you are telling me that we are steeling and this is something u have to see in your mirror and I dont allow NOBODY to disrespect my company.I called you yesterday times today morning time with no answers that happen many times communication is the key sir plz spend some time with me in the phone to finish this matter and please watch your words .Thank You [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory, although insulting I have confirmed that the credit has finally been received on my credit card (after requests) and a threat to the Revdex.com The response from OWVL tells me all I need to know about this company You can consider this case closed Regards, [redacted] ***

Customer [redacted] reserved with us on 10/31/She notified us that the hospital that she works for Unity Point Health will be paying for the moveWe advised her and the hospital representative [redacted] at Unity Point Health the proper payments for our company that we accept and when the payments need to be made so that everything can be a smooth processWe explained to [redacted] of Unity Point Health that after the initial deposit that they can send us a check after the pick up but for delivery they would need to over night the next check hours in advance so the check can clear for delivery or provide [redacted] with payment to hand to usAt pick up there were an extensive amount of items that the customer did not advise us about over the phone which caused her move to increase in spaceThe rate per cubic foot does not increase but the amount of space her move took increased which was also explained to her and signed off onDue to [redacted] advising us for immediately delivery and her representative stating that the balance would be paid immediately we sent the truck for deliveryAfter the pick up we were then advised that the hospital only distributes checks on certain days and only to certain vendorsThis left us to fill out the proper paperwork and then turn it in which again took them more time to process payment for the moveSince the balance for pick up and delivery were not paid after arriving to South Dakota (destination) it left our truck full with her goods to then be delivered into a storage unit so that our other customers can be delivered and the crew to not be left waiting weeks in another state.Pick up occurred on 11/13/and just on 11/30/a partial payment in a company check arrived to usAs of today there is still a remaining balance which after numerous emails, sent invoices and phone calls have been made to the customer and the company asking them what can we do to help this situation for [redacted] go quickerThe hospital has asked us to go on there "word" that they will make payment except that we have policies in place that protect OUR COMPANY to make sure that we are paid for our servicesWith the amount time and labor that we have invested in for this move we cannot go on a representatives "word" that we would receive payment since it has been delayed several times.The customer has now made a Revdex.com complaint against us yet we have explained and made accommodations such as discounts for the move to try to help this customer so that we can receive payment for the move and deliver her goods to her.As a company that strives to keep our customers happy we have made MANY attempts to work with the hospital to help our customer yet she made a complaint against us which we have had open communication with her and explained on why she hasn't received her goods[redacted] now has advised us that she would like the key to her storage which we advised her once the payment is received we would be more then happy to overnight her the key and sign over the rights of the storage unit to herShe has decided that she doesn't want us to deliver her even though we have a crew that we are flying out so that she does not have to wait another day for her delivery.We feel that we have gone over and above for this customer and have made many attempts and yet her company thinks that we should just deliver without payment which is unfair for our companyBefore reservation we explained to them the channels and policies our company holds and yet her company still has not fulfilled thatWe have discounted $from the balance for inconveniences and to see if that would help the payment go quicker and yet it hasn'tAs of today the full balance has not been made.We are unhappy as well with this situation as we have spent countless hours to deliver this customers goodsIn these attempts the customer has now try to damage our name even though this was completely out of our hands and this should've been dealt with through her company that was covering the payments.In attempt of resolution with the customer- once we receive the remaining balance we will fly out our crew to immediately deliver or fly out a foreman to meet her at the storage unit sign the delivery paperwork and hand her the key for the storage unit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI called the business and was given the name and email address of the employee who is handling complaintsI will file my complaint with him & go from there with this new management Regards, [redacted]

This is a follow up on complaint #*** As if this am I spoke with *** at One World Van LinesThe company has agreed to fly a supervisor of their team to Sioux City Iowa to unlock the storage unit where all of our belongings are currently being storedPer *** the inventory sheets are locked in the unit,hence requiring staff of the moving company to fly out and unlock our belongingsWe are totally satisfied this agreement made with One World Van LinesResolution of complaint resolved with the arrangement to have storage unit unlock ASAP Thank you Resolved complaint #*** with unlock of storage unit in Sioux City IA

We are very sorry for her experience at delivery and apologize for the miscommunication with the shuttle feeSometimes its very difficult to do a perfect job with heavy snow and blizzard conditionsI know this is not an excuse but the guys were working very hard to get the job done in a
timely manner especially after the delay with the shuttleA shuttle is a smaller rented truck used to alleviate delivery in hard to reach areasI don't believe the client is entitled to a refund for the shuttle since they did in fact use the smaller truck, and it does incur double the work for the guysThat being said we would love to see what we could do to rectify the situation but we have not received any call from the clientShe can submit any damaged items and claims to our claims department up to months after the move at ***As of now to my knowledge we have received nothing from herWe look forward to helping her make things right

First sorry that we moved you, big lies and full of untrue, I talked to you and your husband too many times first place when you gave us a bad check that anybody can call me and take a copy of it, $ in a bad check after the truck left you manage to call me about ur check and that ur broke and
you start bogging me to give you discount and that more than 500$ that we don't get paid, anyway to continue you told the guys not to move the fridge and then you claim it as lost and your original claim was for $ with the fridge witch I have a copy of that will be uploaded to, then you said that no body calls you or answer and you are a liar I called you and talked to you more than one time all what you was doing is threatening me to give you money, I recommend you to have a job since we did the mistake and more moved you and find you a life, we say customer always right but you are wrong from A to Z and again sorry that we know you or we moved you and the paper work now is with our lawyer to make sure you're not going to harm people no more in the futureHave a bad day

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We strive to make moving easy in all ways, before we start any move we have to get paperwork done to cross state lines, that’s our job since we have closed boxes and we don’t have any idea about what’s inside.Customer stated and I quote:“This company is dishonest, disrespectful, abusive, threatening
and a con job!”It is never our intention, nor is it profitable for us as a growing company to misrepresent our business and process of a move in any wayWe do not believe our terms were ever misrepresented in your shipmentThe customer even stated she was quoted for fewer boxes than were present once the movers arrived to the pickup locationIt may not have been what was originally agreed upon during the estimate process, however, the number of boxes mentioned by the customer had increased at arrivalThis is something we simply must charge for, and we were as upfront and honest about mentioning it at the point of pickupThe dishonest thing to do would have been to not notify the customer and collect the additional funds at delivery without notificationI believe we were as upfront as possible in this particular situation. It is a simple and standard business process to charge the customers for any additional items not mentioned in the original estimated quoteFurthermore, we have picture evidence that our driver damaged his truck doing everything possible to make it into this particular customer’s delivery location to avoid the extra shuttle serviceHe did not succeed, damaged his truck and decided there was no possible way around a shuttle service at the deliveryWe do apologize that the customer was not able to reach ***, as stated in her complaint he was out on vacation and left the company shortly after his return. We were able to get her in touch with a senior sales representative whom helped her with any issues she was having at the delivery the best he couldWe have contracts signed by the customer acknowledging pricing on orders may change due to certain circumstances, and need to be prepared for these circumstances should they ariseWe understand the frustrations of pricing changes and do empathize when those prices increase so drastically, but this is why we encourage customers to be as upfront and thorough as possible with the original inventory supplied to us during the estimate and carefully review and read all contracts before signing them. Again, we apologize to the customer that her shipment did not go as smoothly as she, or even we would have hopedHowever, we do not believe we ever misrepresented our business in any way or “conned” anyone in the process of this move

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This matter with One World Van Lines has been resolved concerning my refund
Regards,
*** ***

We did refund you in the spot u need to check ur account before start going online good thing we don't get your business anyway

We apologize to the client for her experience and the miscommunication our company is under new management so if the client would please re-submit her claim for review and a timely responseI agree with her assessment that the driver should've been aware of the shuttle but he did end up getting it albeit after a long delayWe've reopened multiple past complains so please bear with us as we hope to address all issues as quickly and efficiently as possibleThank you

Complaint: ***
I am rejecting this response because: I am compiling every email and telephone message from my phone companyNot once did this company send me anything in writing via the U.SPostal system only an emailAccording to the Rights and Responsibilities to Movers, a moving company is supposed to send a complaint form to the person requesting this. Never received this. I have documentation stating all of the times and means that I have had this company respond to meIt will be forthcomingLast night somebody called me at 9:pm telling me that they were going to sue meWhat legitimate company calls people in the night? What company threatens to sue people? His movers attested by signature that they lost and damaged our propertyIf he were honest he would stand by his employees wordAttachments and proof of damage will be forthcoming
Regards,
*** ***

Customer is right somehow, One World never ever book the job for the customer or get any deposit, customer submit a contact form to One World, we called the customer and she said that she was booked and she paid 100$, we request the paperwork that she have, it was not One World paperwork and the job...

was not approved by One World, investigators are working in the issue, of customer prove that she was booked with one world by any email was sent from One World or Deposit Charge for One World we are fully responsible for refund and a free move.

We apologize for any inconvenience experienced by the client. Moves done during the holidays sometimes take longer than expected. The contract states we have 30 days from the time of pick-up to deliver the household goods. It doesn't normally take that long but during holidays it can. The contract...

also states that if a large truck can't get close to the house or storage unit a shuttle fee may apply. It is not up to the clients but to be determined by the experienced drivers who drive that truck on a daily basis. Lastly the address on the contract is indeed our address I'm not sure where she went but she must've went to the wrong Address. We are more than happy to review it with the client and see if there's anything we can do to rectify the situation. Please call us we would be happy to help.

We strive to make our customers happy, any claim should be processed within 90 business days from the day it was approved by our customers, we still in the window since we have holiday and we will make sure you taken care of ASAP again sorry for the delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I called the business and was given the name and email address of the employee who is handling complaints. I will file my complaint with him & go from there with this new management.
Regards,
[redacted]