One World Van Lines LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory, although...

insulting.   I have confirmed that the credit has finally been received on my credit card (after 4 requests) and a threat to the Revdex.com.  The response from OWVL tells me all I need to know about this company.  You can consider this case closed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The information given by One World Van Lines is grossly incorrect. The initial binding quote was $8393.36.  The moving company did not come and take inventory, but took the inventory from another moving company.  As stated in the original complaint, the binding quote went from $8393.39 to $ 14440.00. One World Van lines discounted $400 on the move out day 11/13/17.  This transaction was a direct bill from my employer.  On 11/21/17 the moving company called and stated they were in Sioux City and would be delivering our belongings.  I informed the caller, [redacted] that this was a direct bill with my employer and she should contact that entity.  We are forced to stay in a hotel and additional pay rent for a house we are not living in due to not having our belongings. My employer has paid $ 19,100.67 to One World Van Lines.  This company charged my employer $600/day for storage.  The storage unit only cost 166.76 /month.  I was notified per phone on 12/1/17 after the filling of this complaint.  He stated that he would fly one of his drivers in this week to deliver our belongings. He stated he would have to get day labor to assist with the move.  He stated "I guarantee you I will fly someone in".  "I am going to make this right". As of this date there has been no effort seen to fly someone in.  The owner noted he had a job in Denver, Colorado to deliver.Yesterday I requested a local moving company to assist with the move as One World Van Lines is not able to deliver our belongings.   I called the owner ([redacted]) and pleaded with him to let me have access to the storage unit with our belongings in it.  Additionally, I informed him my spouse had been in the hospital and this stressful situation was a detriment to his health. Mr. [redacted]  stated he would release our belongings.  Now in the company response noted above, it states that One World Van Lines request additional money.
Regards,
[redacted]

I'll just have to deal with this and I'm sorry to move you and sorry to know you, I feel bad for the movers that moved you SCAM ARTISTS you and your husband, but anyway I'll make sure not to move scams no more you are a big lie and a looser sorry for the comment for the people and for you I'll I'm sure you don't deserve nothing and yes we try to call you a lot you scam artist and I'll make sure that we get paid each and every penny that you don't pay us . And again sorry to move you scam artists .

Customer [redacted] reserved with us on 10/31/2017. She notified us that the hospital that she works for Unity Point Health will be paying for the move. We advised her and the hospital representative [redacted] at Unity Point Health the proper payments for our company that we accept and...

when the payments need to be made so that everything can be a smooth process. We explained to [redacted] of Unity Point Health that after the initial deposit that they can send us a check after the pick up but for delivery they would need to over night the next check 24 hours in advance so the check can clear for delivery or provide [redacted] with payment to hand to us. At pick up there were an extensive amount of items that the customer did not advise us about over the phone which caused her move to increase in space. The rate per cubic foot does not increase but the amount of space her move took increased which was also explained to her and signed off on. Due to [redacted] advising us for immediately delivery and her representative stating that the balance would be paid immediately we sent the truck for delivery. After the pick up we were then advised that the hospital only distributes checks on certain days and only to certain vendors. This left us to fill out the proper paperwork and then turn it in which again took them more time to process payment for the move. Since the balance for pick up and delivery were not paid after arriving to South Dakota (destination) it left our truck full with her goods to then be delivered into a storage unit so that our other customers can be delivered and the crew to not be left waiting weeks in another state.Pick up occurred on 11/13/17 and just on 11/30/17 a partial payment in a company check arrived to us. As of today there is still a remaining balance which after numerous emails, sent invoices and phone calls have been made to the customer and the company asking them what can we do to help this situation for [redacted] go quicker. The hospital has asked us to go on there "word" that they will make payment except that we have policies in place that protect OUR COMPANY to make sure that we are paid for our services. With the amount time and labor that we have invested in for this move we cannot go on a representatives "word" that we would receive payment since it has been delayed several times.The customer has now made a Revdex.com complaint against us yet we have explained and made accommodations such as discounts for the move to try to help this customer so that we can receive payment for the move and deliver her goods to her.As a company that strives to keep our customers happy we have made MANY attempts to work with the hospital to help our customer yet she made a complaint against us which we have had open communication with her and explained on why she hasn't received her goods.[redacted] now has advised us that she would like the key to her storage which we advised her once the payment is received we would be more then happy to overnight her the key and sign over the rights of the storage unit to her. She has decided that she doesn't want us to deliver her even though we have a crew that we are flying out so that she does not have to wait another day for her delivery.We feel that we have gone over and above for this customer and have made many attempts and yet her company thinks that we should just deliver without payment which is unfair for our company. Before reservation we explained to them the channels and policies our company holds and yet her company still has not fulfilled that. We have discounted $2500 from the balance for inconveniences and to see if that would help the payment go quicker and yet it hasn't. As of today the full balance has not been made.We are unhappy as well with this situation as we have spent countless hours to deliver this customers goods. In these attempts the customer has now try to damage our name even though this was completely out of our hands and this should've been dealt with through her company that was covering the payments.In attempt of resolution with the customer- once we receive the remaining balance we will fly out our crew to immediately deliver or fly out a foreman to meet her at the storage unit sign the delivery paperwork and hand her the key for the storage unit.

Customer [redacted] reserved with us on 10/31/2017. She notified us that the hospital that she works for Unity Point Health will be paying for the move. We advised her and the hospital representative [redacted] at Unity Point Health the proper payments for our company that we accept and when the payments need to be made so that everything can be a smooth process. We explained to [redacted] of Unity Point Health that after the initial deposit that they can send us a check after the pick up but for delivery they would need to over night the next check 24 hours in advance so the check can clear for delivery or provide [redacted] with payment to hand to us. At pick up there were an extensive amount of items that the customer did not advise us about over the phone which caused her move to increase in space. The rate per cubic foot does not increase but the amount of space her move took increased which was also explained to her and signed off on. Due to [redacted] advising us for immediately delivery and her representative stating that the balance would be paid immediately we sent the truck for delivery. After the pick up we were then advised that the hospital only distributes checks on certain days and only to certain vendors. This left us to fill out the proper paperwork and then turn it in which again took them more time to process payment for the move. Since the balance for pick up and delivery were not paid after arriving to South Dakota (destination) it left our truck full with her goods to then be delivered into a storage unit so that our other customers can be delivered and the crew to not be left waiting weeks in another state.Pick up occurred on 11/13/17 and just on 11/30/17 a partial payment in a company check arrived to us. As of today there is still a remaining balance which after numerous emails, sent invoices and phone calls have been made to the customer and the company asking them what can we do to help this situation for [redacted] go quicker. The hospital has asked us to go on there "word" that they will make payment except that we have policies in place that protect OUR COMPANY to make sure that we are paid for our services. With the amount time and labor that we have invested in for this move we cannot go on a representatives "word" that we would receive payment since it has been delayed several times.The customer has now made a Revdex.com complaint against us yet we have explained and made accommodations such as discounts for the move to try to help this customer so that we can receive payment for the move and deliver her goods to her.As a company that strives to keep our customers happy we have made MANY attempts to work with the hospital to help our customer yet she made a complaint against us which we have had open communication with her and explained on why she hasn't received her goods.[redacted] now has advised us that she would like the key to her storage which we advised her once the payment is received we would be more then happy to overnight her the key and sign over the rights of the storage unit to her. She has decided that she doesn't want us to deliver her even though we have a crew that we are flying out so that she does not have to wait another day for her delivery.We feel that we have gone over and above for this customer and have made many attempts and yet her company thinks that we should just deliver without payment which is unfair for our company. Before reservation we explained to them the channels and policies our company holds and yet her company still has not fulfilled that. We have discounted $2500 from the balance for inconveniences and to see if that would help the payment go quicker and yet it hasn't. As of today the full balance has not been made.We are unhappy as well with this situation as we have spent countless hours to deliver this customers goods. In these attempts the customer has now try to damage our name even though this was completely out of our hands and this should've been dealt with through her company that was covering the payments.In attempt of resolution with the customer- once we receive the remaining balance we will fly out our crew to immediately deliver or fly out a foreman to meet her at the storage unit sign the delivery paperwork and hand her the key for the storage unit.