Onelife Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This complaint has been forwarded to the wrong club. This Trainer is from our [redacted] Club so please contact our General Manager at that club. His e-mail is [redacted]
Dan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you so much. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:My name when I was a member was [redacted]. They had that information since I first contacted them about this. 
Regards,
[redacted]

This complaint has been resolved with the full refund of the amount requested. This case should be closed and I am sure the customer has been satisfied.
Dan W[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
  Atrium goup did refund the deposit and I wish to withdraw the complaint and state that is was resolved fully.  Thanks.
Regards,
[redacted]

Hello,Our records show that there was a request to cancel only two people from this customer who had four people on the account. However we would like to resolve this dispute and offer the remaining active member of this family, who is currently paying $30.00 per month, four months of free dues to...

hopefully settle this dispute. If this is acceptable please have this customer ask for myself or Marcel on their next visit and we will make this adjustment. Thank YouDan W[redacted]

We thought the best solution for this customer was to allow her to cancel until she could return. We apologize if this sounded like we did not want to give her a the best option. We guaranteed the same monthly dues and no additional initiation fee when she was ready to return. We will be happy to...

freeze this membership for the time she requested if the customer feels this would be a better option.I would ask her to contact me as the General Manager and I will be happy to get this done. We do value our customers and once again apologize for this experience. My number is [redacted].Thank you Dan W[redacted]

This complaint has been resolved with the full refund of the amount requested. This case should be closed and I am sure the customer has been satisfied.Dan W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The billing manager, name provided in my original complaint, has contacted me with the same solution. I want to thank Revdex.com for providing such an efficient channel to solve problems.
Regards,
[redacted]

This customer will be cancelled and we will waive the 30 day notice as a customer service gesture.He has spoken to a manager Marcel and should be satisfied.
Dan W[redacted]

Review: I am in a month-to-month contract at this gym (for myself and my son), but will be leaving the area on my husband's military orders in early July. I have paid through June 2014, and wish to cease my gym membership at the conclusion of that period. That is, I have pre-paid for all services used.

However, the gym states that I will be charged prospectively for a July membership--even though I have not been billed yet, nor have I used their services in July. The gym refuses to cancel my membership until I pay for an additional month of services I cannot use, pursuant to my military orders.Desired Settlement: Simple cancellation of membership through the previously paid term (on or about 30 June 2014).

Business

Response:

See Attachment

Jul 15 (8 days ago)

to me

Hello,

This letter is to confirm that [redacted] has been refunded for the dues that were paid and she felt was not appropriate after her cancellation.I spoke to her on the phone and she was very pleased and satisfied with our resolution.

Thanks