Onesource Water

OneSource Water company is completely unprofessionalWe have tried for months to get a hold of someone, and only got voicemails ( for months!) We tried several different numbers as wellThey were very rude on the phone, kept on cutting me off and not letting me finish what I had to sayThey over charged meI got rid of my account with them and will now be using a different water companyOne that I can actually get a hold of when I have questions or concerns

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] I believe this has been settled, however, I have been told by this company multiple times that our account has been closed, so I unfortunately can't believe that it is officially closed until I'm sure we are no longer receiving invoices Thank you to Revdex.com, this is the first time since October 24th that this company has started responding to me, so thank you for your help Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .I am still not happy that they wasted our time and twice lied about closing the account in the first place The device has finally been removed, but only because of threats We are still out the money for their improper installation, and waste of our floor space, but I am so angry with their company that I am happy to close this just to never have to talk with them again and to have documentation for small claims court if they ever attempt to say we owe them anything further Sincerely, [redacted] ***

In August of 2011, we signed a three year agreement for one of this company's Pure Water Dispensers in our break room Worked fine until in June 2014, when the rigged connection to our water supply in the ceiling broke loose and flooded part of our office and ceiling We have not used the machine since, and asked that it be picked up I was told the contract ran until August 8, and I responded "fine, pick it up then." It is now January and the machine has not been picked up Each e-mail correspondence is either ignored or finally after some time responded to, with the advisory that I never paid the last month's rent so the contract has continued and I now owe $348+....if I will send a check for that amount, they will pick up the machine I have all my check stubs and invoices showing I have paid all the invoices up through the August 8, 2014, period These people are crooks, have terrible customer service Never do business with them

We have a contract with OneSource waterOf course, we have set rates that we agreed to when we signed the contractSince June every time I get an invoice, it has increased ratesEvery single time I have called OneSource Water and complained about itThey pull up our contract and then tell me to disregard the rate increaseEvery time they promise that this won't happen againI spent hours trying to deal with themI spoke with Sourabh (billing manager) and with Eric S [redacted] (sales manager)NO HELP AT ALLEric S [redacted] actually wanted to "update" our contractSo he sent me a blank lease document with no prices on and wanted me to sign it

On 6/12/I filed a complaint against One Source WaterMy complaint was assigned ID [redacted] On 7/17/the complaint was closed because the business did not respond Today, Monday, July 27, 2015, a representative from One Source Water came and picked up all of their water coolersThis matter has resolved Thank you for your assistance with this matter [redacted] * [redacted] ***

Complaint Information: This has been resolvedWe will pick up the unit, cancel the account, and stop invoicingThank you

They won't let you cancel your contract unless you have to contact days prior to the dateOtherwise they automatically renew your contract

That is exactly what they do they want to hold you hostage to an agreement made with the prior company not to mention that the agreement was expired in they want to continue renewing it annually and don't care if you let them know 20-days in advance they want it days in advance and MAYBE than they will let you go Well I am getting our attorney involved because this is wrong in every level

The coolers were picked up on 2/2/and the account balance was cleared out. The contract was cancelled. Customer was also notified of this

This cooler was picked up on March 6, and all billing amounts have been brought to zero as of today 4/16. I called the complainant and got voicemail left a message this was taken care of and my phone number if she wanted to speak with me
Regards
***
***

On 6/12/I filed a complaint against One Source WaterMy complaint was assigned ID *** On 7/17/the complaint was closed because the business did not respond Today, Monday, July 27, 2015, a representative from One Source Water came and picked up all of their water
coolersThis matter has resolved Thank you for your assistance with this matter *** *** * *** *** *** *** *** *** * *** *** *** * *** ** ***

We picked up the coolers at the customer's location. We also cancelled the contract and stopped the billing. The account balance is and the customer does not owe Onesource Water anything else. Please let us know if there is anything else needed by OSW. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The water unit was picked up on Monday, August 25, by a One Source rep
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I am still not happy that they wasted our time and twice lied about closing the account in the first place.  The device has finally been removed, but only because of threats.  We are still out the money for their improper installation, and waste of our floor space, but I am so angry with their company that I am happy to close this just to never have to talk with them again and to have documentation for small claims court if they ever attempt to say we owe them anything further.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In August of 2011, we signed a three year agreement for one of this company's Pure Water Dispensers in our break room. Worked fine until in June 2014, when the rigged connection to our water supply in the ceiling broke loose and flooded part of our office and ceiling. We have not used the machine since, and asked that it be picked up. I was told the contract ran until August 8, and I responded "fine, pick it up then." It is now January 2015 and the machine has not been picked up. Each e-mail correspondence is either ignored or finally after some time responded to, with the advisory that I never paid the last month's rent so the contract has continued and I now owe $348+....if I will send a check for that amount, they will pick up the machine. I have all my check stubs and invoices showing I have paid all the invoices up through the August 8, 2014, period. These people are crooks, have terrible customer service. Never do business with them.

On 6/12/15 I filed a complaint against One Source Water. My complaint was assigned ID [redacted].  
font-family: Times New Roman,serif;">On 7/17/15 the complaint was closed because the business did not respond.   Today, Monday, July 27, 2015, a representative from One Source Water came and picked up all of their water coolers. This matter has resolved.   Thank you for your assistance with this matter.   [redacted]

Complaint Information:

...


This has been resolved. We will pick up the unit, cancel the account, and stop invoicing. Thank you.