Online Product Offers

Ordered a "free trial" of their productCancelled within days of receipt, and was charged $for a product advertisedWhen I contacted them, they told me the only way to receive a full refund was to send back the unopened product, and offered me a 50% refundWhat was free- my ability to look at the product? Have filed a complaint with my bank, but cancelled in the appropriate time frame, and was ripped offLive on SSD, as am a disabled GED teacher, and we are not tenuredLive on $per month, and this company has just ripped me offI have to go hungry because of this

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to...

ensure our customers are treated fairly by our company.  As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds to [redacted]

Dear Ms. [redacted],

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted], submitted for [redacted] on December 18, 2013.

Our organization takes all consumer complaints seriously. We strive to provide outstanding...

customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

Online Product Offers would like to apologize for the conflicting information given for the process to cancel an account; we are in the midst of transitioning to a new call center. I have verified that [redacted]’ account, Cust ID #[redacted], was cancelled as of December 19, 2013 and that no further charges will be incurred.

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

Consumer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  The business is working on fulfilling my request and I will let you know when they have finished fulfilling it.  thank you for your work on my behalf.

Regards,

They say you can cancel within 14 days, but not 14 days that you have the product. How can a trial offer start if you don't have the product to try. This is a total scam!

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on September 8, 2014

Our organization takes all consumer complaints seriously. We...

strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

MERCHANT RESOLUTION:  

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]’s [redacted] ending [[redacted]], as detailed below

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

[redacted]Consumer Advocate Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted], submitted by [redacted] on December 30, *013. Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we...

are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  Our records indicate there has been no contact from [redacted] (phone or email) since her original order was placed on August *8, *013. While Online Product Offers has experienced intermittent phone outages during the past three weeks, this would not have had any effect on [redacted] ability to contact us during the months of August, September, October or November.  On Tuesday, December 31, *013, Online Product Offers issued refunds back onto [redacted] ending [3014] as detailed below for charges incurred during the months of November and December as detailed below:• Order #[redacted] -- $89.97 – 12/31/2013 – Transaction ID:  [redacted]• Order #[redacted] -- $2.99 – 12/31/2013 – Transaction ID:  [redacted]• Order #[redacted] -- $64.95 – 12/31/2013 – Transaction ID: [redacted]• Order #[redacted] -- $89.97 – 12/31/2013 – Transaction ID: [redacted]• Order #[redacted] -- $2.99 – 12/31/2013 – Transaction ID: [redacted]• Order #[redacted] -- $64.95 – 12/31/2013 – Transaction ID: [redacted]• Order #[redacted] -- $2.99 – 12/31/2013 – Transaction ID: [redacted]• Order #[redacted] -- $12.97 – 12/31/2013 – Transaction ID: [redacted]We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,[redacted]

November 21, 2013

 

 

Ms. [redacted]

Revdex.com

4428 N 12th Street

Phoenix AZ 85014

 

RE: Revdex.com Case #[redacted]

 

Dear Ms....

[redacted]

 

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on November 18, 2013.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

Refunds have been issued back onto [redacted]’s MC ending [[redacted]] as detailed below:

 
Order #[redacted] -- $84.97 – Refunded 11/18/2013 – Trans ID: [redacted]
 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

 

Consumer Relations

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

 

Online Product Offers

PO [redacted]

###-###-####

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on February 10, 2015. Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale...

so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds to [redacted]

Online Product Offers appreciates the opportunity to respond to the rebuttal in Case #[redacted] submitted by [redacted] on September 20, 2014. 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

MERCHANT RESOLUTION:  

Attached is a receipt which verifies that the refund processed on 9/10/2014 settled successfully on 09/11/2014; it can take up to 3 business days for the funds to appear back in the account.

Online Product Offers is unable to reimburse for any bank related fees associated with Ms. [redacted]’s account and considers Revdex.com Case #[redacted] resolved. 

Sincerely,

Consumer Advocate Services

Phone: [redacted]

Fax: [redacted]

Email: [redacted]

February 5, 2014

Ms. [redacted]

Revdex.com 

4428 N 12th Street

Phoenix AZ 85014

RE: Revdex.com Case #[redacted]

Dear Ms. [redacted],

Online Product Offers appreciates the opportunity to respond to...

the concerns presented in Case #[redacted] submitted by [redacted] on January 31, 2014. 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

MERCHANT RESOLUTION:  

Online Product Offers would like to state that Ms. [redacted]’s first contact with the call center was on January, 26, 2014 and per her request that is the day her account; no items were sent after the cancellation and no further charges occurred. 

Online Product Offers has issued the following refunds back onto [redacted]’s VISA ending [[redacted]] as detailed below:

Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:

[redacted] 19-Dec-2013 Slendera $84.97 5-Feb-2014 [redacted] 23-Dec-2013 Natural Cleanse $74.99 5-Feb-2014 [redacted] 23-Dec-2013 Shipping Ins $2.97 5-Feb-2014 [redacted] 30-Dec-2013 Shipping Ins $2.99 5-Feb-2014 [redacted] 30-Dec-2013 Shipping Ins $2.97 5-Feb-2014 [redacted] 18-Jan-2014 Slendera $89.97 3-Feb-2014 [redacted] 18-Jan-2014 Shipping Ins $2.99 3-Feb-2014 [redacted] 21-Jan-2014 Shipping Ins $2.99 3-Feb-2014 [redacted] 22-Jan-2014 Natural Cleanse $79.99 3-Feb-2014 [redacted] 22-Jan-2014 Shipping Ins $2.97 3-Feb-2014 [redacted] 23-Jan-2014 Shipping Ins $2.97 3-Feb-2014 [redacted]

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

Consumer Advocate Services

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Online Product Offers

###-###-####

This company offers a free trial, and then 15 days later charges you $80 dollars a bottle. No where when I placed the order was this written, and now I will have to pay to get my money back, and will be charged $13 dollar processing fee. I was charged the initial shipping and will have to pay return shipping. So overall, I will lose $50 based on false advertising. Slimera and Vita Ultra were the products they sent me.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Ms. [redacted],

 

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted], submitted by [redacted] on December 13, 2013.

 

Our organization takes all consumer complaints seriously. We strive to...

provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

On Monday, December 16, 2013, Online Product Offers decided to issue refunds back onto [redacted]’s MasterCard ending [[redacted]], as detailed below:

 
Lipo Slender  --  Order #[redacted]  --  $79.99  --  12/16/2013  --  Trans ID:  [redacted]

Lipo Slender  --  Order #[redacted]  --  $45.00  --  12/11/2013  --  Trans ID:  [redacted]

Lipo Slender  --  Order #[redacted]  --  $44.97  --  12/16/2013  --  Trans ID:  [redacted]
 

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

 

Consumer Relations

Phone: [redacted]

Fax: [redacted]

Email: [redacted]

 

Online Product Offers

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I requested a full refund for breach of this agreement. This would include an additional check of approximately $40.00. They have attached a copy of a check that I have not even received. Very poor, inexcusable service and still have not resolved my issue. I hope no one has to deal with this company gain.

Regards,

I did not receive the check form Natural Cleanse, [redacted], for $37.00. I did receive one in March, I believe is was check #[redacted]. Please advise. Thank you.

 

 

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on November 10, 2014. 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we...

are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.   

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds to [redacted], as detailed below

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,[redacted]

Consumer Advocate Services

Dear

Dispute Resolution Consultant,

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on October 1, 2014. Our organization takes all consumer complaints seriously....

We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refund back onto [redacted]], as detailed below: We hope this letter resolves all concerns related to Revdex.com Case [redacted]. If any additional information is required, please let us know.