Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The business call never asked to speak to me or an office manager. They only confirmed our address and web address with our receptionist. She would not have the ability to sign up for any advertising services. She gave no payment information, there was no contractual terms reviewed. This is a complete scam and someone needs to stop them. The business practices by this company are completely unethical.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
The person that they spoke with does not work for the company so they had no authority to enter into a binding contract of any form. They are contracted with us, but not an employee therefore the advertising contract is void. We want all charges and ads deleted and account closed. No other settlement will be accepted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
We do not have an office manager and the people answering phones are capable of dealing with our patients, not business decisions. You do NOT carefully ask for an office manager, I am well aware of that. How we conduct business is none of your concern. Please clear this account immediately.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Our company requires a purchase order or proof of signature in order to pay for services so if you cannot provide this at this point please refrain from calling or contacting our office.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. We too were allowed to listen to excerpts of the conversation and The rep was NOT speaking to an office manager and the call was so vague our employee had no idea she was signing up for anything. We did not call the business and did not ever express interest in signing up for any services. We also had no idea we were running any add with you. I still stand firm that this was deceptive solicitation of business and we do not plan on paying for any of the charges. I advise you to also listen to the call your rep had regarding these bogus charges to see how agrresive and unprofessional he was when refering to our office manager as "barking".
Regards,
[redacted]
When we call, we ask carefully for a office manager.
That is who we spoke too.
If your staff are giving the phone to random people, that is also something you should look in to on your end.
If persons in your establishment are picking up the phone, your business phone.
And accepting orders from sales calls, you are going to have many many issues.
How do you think that is our fault.
We spoke to this customer yesterday.
I played to call several times.
Went over the billing and fee's portion.
Clearly we asked for the office manager.
And this office clearly accepted the offer.
And now the owner is upset his staff accpeted the sales call.
And attempting to discreadt us.
All past due account do goto collections.
And we make a solid sales, and proceeded to provide the service.
if this client no longer wants our service. Or his office accpeted the sale and he does not want it. I am happy to cancel the full 6 months as sold and prorate for the time to date.
Otherwise we have a solid sale, at a quoted price, and the order stands.
When we make sales calls.
We do go over the fact that it is a fee of 399.99 and we will be sending a invoice in that ammount.
If your office tells us that is ok, then we proceed and process your order. And bill you in the ammount sold.
If your office wrongfully...
accpeted our services I am happy to assist you and prorate your bill for the time advertised to date. And close your account.
But this is why you are getting yout invoice from us.
As your office told us to go ahead and run the ad and the fee of 399.99
I am really sorry to hear we cant seem to find commen ground.
Please understand, there are several companies they offer simalur styles of service.
We know offices are getting alot of calls.
And I am sure you told many of these other companies NO TALK TO THE DOCTOR.
When we called, you did not, and agreed to our offer.
And we have provided the service.
I spoke to marketing.
And we will close your account.
We consider this matter closed.
Hello.
We called and offered our services, explained why we were calling.
We our ad's would be placed.
What the fees are.
And your office accepted the offer.
So we proceeded to run your ad.
And sent you the...
invoice. If you do not want to continue with our service I can prorate your bill.
And if you would like to hear the sales call.
Please contact us directly 877-745-2839
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 1. No one spoke or gave authorization to merchant so whatever sales call out there is not us.
2. We couldn't find what product merchant claimed to have sold us.
3. Internet fraud to fabricate work we didn't ask and claimed to exist then the threat with collection agency if balance not paid has been notified to the local and federal agencies. Merchant can plead his case to the police and FBI.
There seems to be some understanding.
We DO CALL AND OFFER OUR SERVICES,. We do record those calls.
When sales are made. We explain who we are, what we are offering, what our fee's are.
And if we receive a accpetance. We do proceed. And bill as we explained in our sales call.
If there is a issue we are happy to address the matter.
And try our very best to assist customers.
However if we have done work for the customer. We would ofcourse get paid for the work done todate.
Our offer to settle for the time advertised to date still stands.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [This bill is not mine, I do not accept responsibility for payment on this account. Due to previous information provided no further comment or correspondence is necessary. I will not pay a bill I am not responsible for.]
Regards,
Dr. [redacted]
I am sorry you feel this way.
As you see, and state yourself. We do state our fee's.
And constantly make updates to our sales script...
to make sure our customers understand, and agree to the service. Sometimes issues arise when people we call do not pay attention, or have the authority to order and agree to our service.
We have been providing services for you, for months now.
And unfortunately your account is past due, and collection procedures have begun.
I can authorize a one time settlement for the first month of service.
At least our set up costs are covered. that would equate to $66.00.
And I will place your company on our DO NOT CONTACT LIST TO AVOID FUTURE SALES CALLS.
However if you do not accept this offer, your full invoice of the full 399,99 will go to collections in the full amount.
This is just an attempt to resolve your dispute.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as all charges are canceled and our phone number is removed from your data base. Thank you very much for your help.
We understand you must feel very fustrated.
Please note we are not a scam, we do make sure we cover all basis for a good solid sale.
If your office accpeted and agreed to let us advertise and accpeted the fee understanding the 399.99 is for 6 motnths of services.
Then it is a good sale, and not in any way a scam.
We do know ther are alot of scams out there and do make sure we are very clear.
It would be best if you educated your staff to not accept sales calls to avoid accepting things you as the owner do not want.
I see we have only been advertising you for a few months, 132 is the total to date.
I am happy to prorate at this ammount.
We understand you are not clear on what has transpired.
You state you did not understand the reason for the call.
We want to be extremely clear about who we are, and what we are offering.
It is for this reason, that from the onset of our sales call we ask for...
a office manager. Your employee offered to see if she could help us.
The next line in our sales script, is
"THIS IS ______________ CALLING FROM ONLINE SERVICES WITH REGARDS TO A NEW ONLINE LISTING".
You never had a account with us, and we would like to sign you up. So we make sure to use NEW LISTING so as not to be confused.
We go over your address as that is how the ad will run, we ask if there is anything else you would like to include such as your website we explain that we have all we need to run a ad for you you this year and a invoice of the services at 399,99 for 6 months will be going out. We then conclude by thanking you for your order.
I listened to the tape the call is clear. And we received a good acceptance. You really have to train your staff, to know NOT TO ACCEPT ORDERS FROM SALES PEOPLE.
If you do not want our service. Some of the ownership must fall on you and your office. We were very clear. And are in no way effected by your claims.
In providing good customer service, I see we have only been advertising you for just one month. Even thou we sold and received a approval for 6 months at 399,99.
I am offering to close your account if you pay for the first month of service we have already provided.
Do note we have a solid sale at 399,99 and we do if not paied hand all past due accounts with collections.
When we call we do ask and say certian things to make us feel confortable that we are speaking to a person of authorty.
We ask for a office manager. We state we are calling with regards to a new online listing.
We go over the listing. And tell the person we have all we need to...
run this years listing. ANd the invoice for 399 will be following.
I can prorate this bill. As the invoioce is for 6 months. And we have only been advertising for 3 months to date.
We feel we made a clear offer to advertise this company.
However in lite of wanting to maintain good relations. And a positive company profile.
We will deleate this invoice and close this account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The business call never asked to speak to me or an office manager. They only confirmed our address and web address with our receptionist. She would not have the ability to sign up for any advertising services. She gave no payment information, there was no contractual terms reviewed. This is a complete scam and someone needs to stop them. The business practices by this company are completely unethical.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
The person that they spoke with does not work for the company so they had no authority to enter into a binding contract of any form. They are contracted with us, but not an employee therefore the advertising contract is void. We want all charges and ads deleted and account closed. No other settlement will be accepted.
This customer also sent me a email.
I have replied to his email. In the hopes we can resolve this matter together.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
We do not have an office manager and the people answering phones are capable of dealing with our patients, not business decisions. You do NOT carefully ask for an office manager, I am well aware of that. How we conduct business is none of your concern. Please clear this account immediately.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Our company requires a purchase order or proof of signature in order to pay for services so if you cannot provide this at this point please refrain from calling or contacting our office.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. We too were allowed to listen to excerpts of the conversation and The rep was NOT speaking to an office manager and the call was so vague our employee had no idea she was signing up for anything. We did not call the business and did not ever express interest in signing up for any services. We also had no idea we were running any add with you. I still stand firm that this was deceptive solicitation of business and we do not plan on paying for any of the charges. I advise you to also listen to the call your rep had regarding these bogus charges to see how agrresive and unprofessional he was when refering to our office manager as "barking".
Regards,
[redacted]
When we call, we ask carefully for a office manager.
That is who we spoke too.
If your staff are giving the phone to random people, that is also something you should look in to on your end.
If persons in your establishment are picking up the phone, your business phone.
And accepting orders from sales calls, you are going to have many many issues.
How do you think that is our fault.
We spoke to this customer yesterday.
I played to call several times.
Went over the billing and fee's portion.
Clearly we asked for the office manager.
And this office clearly accepted the offer.
And now the owner is upset his staff accpeted the sales call.
And attempting to discreadt us.
All past due account do goto collections.
And we make a solid sales, and proceeded to provide the service.
if this client no longer wants our service. Or his office accpeted the sale and he does not want it. I am happy to cancel the full 6 months as sold and prorate for the time to date.
Otherwise we have a solid sale, at a quoted price, and the order stands.
When we make sales calls.
We do go over the fact that it is a fee of 399.99 and we will be sending a invoice in that ammount.
If your office tells us that is ok, then we proceed and process your order. And bill you in the ammount sold.
If your office wrongfully...
accpeted our services I am happy to assist you and prorate your bill for the time advertised to date. And close your account.
But this is why you are getting yout invoice from us.
As your office told us to go ahead and run the ad and the fee of 399.99
I am really sorry to hear we cant seem to find commen ground.
Please understand, there are several companies they offer simalur styles of service.
We know offices are getting alot of calls.
And I am sure you told many of these other companies NO TALK TO THE DOCTOR.
When we called, you did not, and agreed to our offer.
And we have provided the service.
I spoke to marketing.
And we will close your account.
We consider this matter closed.
Hello.
We called and offered our services, explained why we were calling.
We our ad's would be placed.
What the fees are.
And your office accepted the offer.
So we proceeded to run your ad.
And sent you the...
invoice. If you do not want to continue with our service I can prorate your bill.
And if you would like to hear the sales call.
Please contact us directly 877-745-2839
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 1. No one spoke or gave authorization to merchant so whatever sales call out there is not us.
2. We couldn't find what product merchant claimed to have sold us.
3. Internet fraud to fabricate work we didn't ask and claimed to exist then the threat with collection agency if balance not paid has been notified to the local and federal agencies. Merchant can plead his case to the police and FBI.
There seems to be some understanding.
We DO CALL AND OFFER OUR SERVICES,. We do record those calls.
When sales are made. We explain who we are, what we are offering, what our fee's are.
And if we receive a accpetance. We do proceed. And bill as we explained in our sales call.
If there is a issue we are happy to address the matter.
And try our very best to assist customers.
However if we have done work for the customer. We would ofcourse get paid for the work done todate.
Our offer to settle for the time advertised to date still stands.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [This bill is not mine, I do not accept responsibility for payment on this account. Due to previous information provided no further comment or correspondence is necessary. I will not pay a bill I am not responsible for.]
Regards,
Dr. [redacted]
I am sorry you feel this way.
As you see, and state yourself. We do state our fee's.
And constantly make updates to our sales script...
to make sure our customers understand, and agree to the service. Sometimes issues arise when people we call do not pay attention, or have the authority to order and agree to our service.
We have been providing services for you, for months now.
And unfortunately your account is past due, and collection procedures have begun.
I can authorize a one time settlement for the first month of service.
At least our set up costs are covered. that would equate to $66.00.
And I will place your company on our DO NOT CONTACT LIST TO AVOID FUTURE SALES CALLS.
However if you do not accept this offer, your full invoice of the full 399,99 will go to collections in the full amount.
This is just an attempt to resolve your dispute.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as all charges are canceled and our phone number is removed from your data base. Thank you very much for your help.
We understand you must feel very fustrated.
Please note we are not a scam, we do make sure we cover all basis for a good solid sale.
If your office accpeted and agreed to let us advertise and accpeted the fee understanding the 399.99 is for 6 motnths of services.
Then it is a good sale, and not in any way a scam.
We do know ther are alot of scams out there and do make sure we are very clear.
It would be best if you educated your staff to not accept sales calls to avoid accepting things you as the owner do not want.
I see we have only been advertising you for a few months, 132 is the total to date.
I am happy to prorate at this ammount.
We understand you are not clear on what has transpired.
You state you did not understand the reason for the call.
We want to be extremely clear about who we are, and what we are offering.
It is for this reason, that from the onset of our sales call we ask for...
a office manager. Your employee offered to see if she could help us.
The next line in our sales script, is
"THIS IS ______________ CALLING FROM ONLINE SERVICES WITH REGARDS TO A NEW ONLINE LISTING".
You never had a account with us, and we would like to sign you up. So we make sure to use NEW LISTING so as not to be confused.
We go over your address as that is how the ad will run, we ask if there is anything else you would like to include such as your website we explain that we have all we need to run a ad for you you this year and a invoice of the services at 399,99 for 6 months will be going out. We then conclude by thanking you for your order.
I listened to the tape the call is clear. And we received a good acceptance. You really have to train your staff, to know NOT TO ACCEPT ORDERS FROM SALES PEOPLE.
If you do not want our service. Some of the ownership must fall on you and your office. We were very clear. And are in no way effected by your claims.
In providing good customer service, I see we have only been advertising you for just one month. Even thou we sold and received a approval for 6 months at 399,99.
I am offering to close your account if you pay for the first month of service we have already provided.
Do note we have a solid sale at 399,99 and we do if not paied hand all past due accounts with collections.
When we call we do ask and say certian things to make us feel confortable that we are speaking to a person of authorty.
We ask for a office manager. We state we are calling with regards to a new online listing.
We go over the listing. And tell the person we have all we need to...
run this years listing. ANd the invoice for 399 will be following.
I can prorate this bill. As the invoioce is for 6 months. And we have only been advertising for 3 months to date.
We feel we made a clear offer to advertise this company.
However in lite of wanting to maintain good relations. And a positive company profile.
We will deleate this invoice and close this account.