Oodle

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Hello [redacted] ( [redacted] @gmail.com), Thanks for contacting the Marketplace support desk at Oodle though Revdex.com Complaint #XXXXXXXXWe apologize for the long delay in responding to your repeated requests for assistance I will also reply privately (via our ticketing system (***@mail.oodle.com)) to your most recent message sent to our support team on Ticket CS-XXXXXThat message will have more specific information about why your posting account and listings have been suspended If you have been posting on Oodle for years, your account would have an older record than that which exists for your email posting account: ( [redacted] @gmail.com)Please reply privately to the CS-XXXXX message with a list of *all [redacted] the email addresses you have used in the past to post pet listings on Oodle.comWe would especially be interested in the email address you have used to post listings for the longest period of time Another concern is that the current account you are using to post your listings doesn't seem to be connected to a real Faceobok profile/timeline account We need to know more about your business to turn your posting account back onPlease reply to my message (sent on Ticket CS-XXXXX) with specific information about your cattery, including a website, if you have one and/or a Facebook business page Oodle is working vigorously to keep scammers off of our siteWe apologize that your account and listings [redacted] have been mistakenly caught by our system and tagged for removal I look forward to hearing back from you with specific answers to my questions Regards, [redacted] T SrWeb Specialist - Tier & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The following is a copy of the email that I have reply privately to ticket CS-XXXXX on 10/20/ Dear ***, Thanks so much for getting back to me on this manner and I can't express how much I appreciate you writing back to me cause I have been so frustrated with my experience in the past couple of months with Oodle and I was so desperately trying to get hold of someone who can help me out on this The very initial account with Oodle was under the email address of [redacted] @gmail.comAfter years using it, it was suspended out of a sudden without clear reasonsThen I used couple of different email addresses to created new accounts trying to see if it was a problem with my post or a problem with my account( [redacted] @gmail.com, [redacted] @gmail.com, [redacted] @gmail.com and [redacted] @gmail.com, [redacted] @gmail.com) and none of them workedEvery time I post, it's flagged right awayI have even asked my friend to post it for me but still no luck Please let me know how I should proceed to dispute this policy violation cause I am a really seller and I can swear I am not violating anythingFor all of these years, the only kittens breed that I have sold are siberiansAll of my kittens are old than months and all the people who are interested had came on site at least once to make the pick and all associated medical history papers were providedI have already successfully rehomed kittens in the current litter with recycler.com and I can provide you with their name and contact informations if needed to prove to you that I am a serious sellerI have to say I don't even know how I got into this violation manner Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2015/10/12) */ Hello [redacted] ***, Thanks for your reply All of the listings you posted with these accounts couldn't have look more like a scammer's listing if you had really triedYou disguised your email; you posted listings from several different locations in the San Francisco Bay Area; you used random letters in the title and descriptions of your listings; you used the same image for all of the listings We recognize that you [redacted] have seen a proliferation of scam listings on our website, and so you thought that was the way to get your postings live, but in the end doing that only made your posts look like our decision to ban you was correct I still need more information from you about the actual location of your cattery/homePlease reply to this message and let me know exactly where your cattery or home/office is locatedI don't need your exact address, but I do need to know in what city/town the kittens are located In addition to all those emails you named in your message, we have found two additional email addresses that used the same listing image and phone number (for the listings)This is the full list of gmail addresses that are linked to your original posting accountYou also connected most of these accounts to different bogus Facebook profiles [redacted] To resolve your problem, I have deactivated all accounts except for your original account from 2013: [redacted] @gmail.comIf you no longer have access to that email address, please reply back and let me know thatI needed to take this action in order to prevent your bad listings from affecting the new (hopefully) good listings that you will be posting in the future I also noticed that it looks like the Facebook profile connected to this account is not a real personal timeline/profileIf you have a real personal Facebook profile, please log into that Facebook account and connect your Oodle account to your real Facebook profile when you post your new listingsAdditionally, if your business has a Facebook Professional (Business) Page, please send me a link to thatI can also connect that to your posting account Please post new listings for your current and/or upcoming litters using your original email address ( [redacted] @gmail.com - if you still have access to that email account)Please use unique images of your kittens when you post new listingsDo NOT re-use images from older litters (ever)If you decide to 're-post' an expired listing, always edit the listing to show current images of the kittens as they look nowIf you are advertising an expected litter, please take a new image of the sire and dam and use those images for the listing When you are done posting the listings, please respond to this message (via Marketplace Ticket CS-XXXXX), I will try to take a look to make sure it all is looking good By the way, we also recommend that you use a watermark to prevent your images from being stolen and used by scammersIf you need information about how to do that, please let me know by replying to this message I have also sent this message to you through the Oodle Customer Service ticketing system (CS-XXXXX Urgent, please read!) Reply back to this message using Ticket CS-XXXXX to let me know answers to my outstanding questions and to let me know if you have further questions Regards, [redacted] T SrWeb Specialist - Tier & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help http://www.oodle.com/info/terms/ Terms of Use, Section User Conduct You agree not to post, email, otherwise make available Content that: Has misleading email addresses or other manipulated identifiers to disguise its origin Is from more than one member account Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services http://www.oodle.com/info/contentpolicy/ Content Policies, Prohibited Behavior Over PostingYou [redacted] not post multiple listings where the content is substantially similar to existing listingsThis includes posting the same ad to multiple regions Final Consumer Response / [redacted] (4200, 13, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi ***, Thanks for getting back to me againPlease see below for point-wise addressed questions: "All of the listings you posted with these accounts couldn't have look more like a scammer's listing if you had really triedYou disguised your email; you posted listings from several different locations in the San Francisco Bay Area; you used random letters in the title and descriptions of your listings; you used the same image for all of the listings We recognize that you [redacted] have seen a proliferation of scam listings on our website, and so you thought that was the way to get your postings live, but in the end doing that only made your posts look like our decision to ban you was correct." I has been trying so hard to get contact with customer service when the problem occur in the very first time with my originally email that created the accountBut I didn't hear back anythingSo I was trying to figure out what has happened on my end and how come other people would be able to post it while I couldn'tThen you can image how this went eventually "I still need more information from you about the actual location of your cattery/homePlease reply to this message and let me know exactly where your cattery or home/office is locatedI don't need your exact address, but I do need to know in what city/town the kittens are located." I used to be living at my [redacted] house for the past years so previous kittens litters were kept there as wellI have started to live at my [redacted] apartment to save commuting time to work starting from the end of the last yearMy boyfriend has a house at [redacted] so we are actually thinking about to rent either one out sometimes this year to save some costMy cats currently are kept at my [redacted] apartment but depends on which location we chose to rent it out in the near future, I might take them to the [redacted] house "We have found two additional email addresses that used the same listing image and phone number in addition to all those you named in your messageThis is the list of gmail addresses that are linked to your original posting accountYou also connected most of these accounts to a different bogus Facebook profile [redacted] " I have to admitted that things were going really chaotic in the end where I don't even remember how many gmail and facebook accounts I have created in the end related to thisSorry about this "To resolve your problem, I have deactivated all accounts except for your original account from 2013: [redacted] @gmail.comIf you no longer have access to that email address, please reply back and let me know thatI needed to take this action in order to prevent your bad listings from affecting the new (hopefully) good listings that you will be posting in the future." Yes, this email account was the very first one I used and I have used it for long period of time without any problemsThis is actually my personal email account and I still actively use it now "I also noticed that it looks like the Facebook profile connected to this account is not a real personal timeline/profileIf you have a real personal Facebook profile, please log into that Facebook account and connect your Oodle account to your real Facebook profile when you post your new listingsAdditionally, if your business has a Facebook Professional (Business) Page, please send me a link to thatI can also connect that to your posting account." The facebook connect to this account is my facebook accountI don't really use facebook that often plus I wasnt able to use this email to post on oodle for almost a year after getting so many violations so I abandoned this facebook account and choose to make it to look in that way so that people that I known of wouldn't be able to think I am doing something crazyAll of my previous clients have my phone number as contact information cause I have been using this number for over years and this is also the best way to get hold of meI don't have a business since I am not breeding cat for living "Please post new listings for your current and/or upcoming litters using your original email address ( [redacted] @gmail.com - if you still have access to that email account)Please use unique images of your kittens when you post new listingsDo NOT re-use images from older litters (ever)If you decide to 're-post' an expired listing, always edit the listing to show current images of the kittens as they look nowIf you are advertising an expected litter, please take a new image of the sire and dam and use those images for the listing." Currently all of my kittens have been rehomed so I have nothing to sellHowever, I have still tried to post a new listing for testing purpose to make sure it would workI will remember not to use old images any moreThat might be the main reason that my ads were removed in the first place "When you are done posting the listings, please respond to this message (Marketplace Ticket CS-XXXXX), I will try to take a look to make sure it all is looking good." I have posted one(ID XXXXXXXXXX), and it was flagged right away (but I have never used this picture before because the face of the kittens in this picture were cut, is it because of the basket? so I can no longer post pics with kittens and basket?) and then I changed the picture and post another one(ID XXXXXXXXXX) and the pic in this post has never been used before(since I got part of my head in the pic) Just to double confirm that I should have no problem of posting later on as long as I use a most recent picture for every time I post, is that correct? "By the way, we also recommend that you use a watermark to prevent your images from being stolen and used by scammersIf you need information about how to do that, please let me know by replying to this message." Yes, I would like to know how I can do that! Sincerely, ***

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello [redacted] ***, Thanks for contacting the Marketplace support desk at OodleI am responding to you both through the Revdex.com Complaint form and through your recent ticket CS-XXXXX Dispute removal of listing XXXXXXXXXX Please note that we have been having trouble receiving requests for support messages from people whose email domain is @yahoo.comPlease visit our FAQ for more information: http://www.oodle.com/info/faq#As a result of this problem, we did not receive all the dispute forms you submittedWe apologize for the inconvenience I have investigated your issue and have reactivated your account and the three most recent listingsTwo of them are still indexing, one of them is active alreadyI think I found the problem that originally caused your account to be tagged for terms violations, and I am working to resolve the problem I did notice that after you were tagged, it looks as though you tried to post the same listings using different email addressesThis is a violation of our Terms of Uuse (http://www.oodle.com/info/terms/) and Content Policies (http://www.oodle.com/info/contentpolicy/ Those accounts have been suspended/deactivated and the listings have been removed, so that they will not affect your future listings Reply back to the CS-XXXXX ticket if you have further questions Regards, [redacted] T SrWeb Specialist - Tier & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help

Initial Business Response / [redacted] (1000, 7, 2015/12/16) */ Hello [redacted] ( [redacted] @yahoo.com), Thanks for contacting the Marketplace support desk at OodleWe do apologize for not seeing the messages you sent to our support desk repeatedlyI have found some of the messagesI will reply to your latest submitted request for assistance (CS-XXXXX Why am I flagged) and I am also submitting this substantially similar message to the Revdex.com Online Complaint form which you filed in November #XXXXXXXX) Oodle has been experiencing trouble receiving messages from and sending messages to some customersSome Oodle customers, especially with @Yahoo and @AOL addresses, are having trouble communicating through the Oodle support tracking system (***@mail.oodle.com)I will send this message twice to youFirst time, I am using our ticketing system and second time I will send a a direct message sent through the Oodle Abuse inbox If (in the future) you send in a new message using an @yahoo.com email address and you do not receive an automated reply within minutes, it is possible that our system did not receive the messagePlease try sending again using a different email addressPlease read this Oodle FAQ article about this problem: http://www.oodle.com/info/faq/# I have reactivated your suspended account and your listings are in expired statusOodle is working vigorously to keep scammers off of our siteWe sincerely apologize if your account was mistakenly caught by our system and suspended After an investigation, I found that you were suspended last spring (April 4, 2015) after sending a response to a potential buyer inquiry through the Oodle Messaging systemFor some unknown reason, I am not able to see the content of that reply of yours so I am unable to tell why the system marked it as a violation of terms of useIf you still have a copy of that message and wish me to investigate, you could forward it to our abuse at oodle.com email and I will attempt to find out why it triggered the automated suspension Reply back if you have further questions Regards, [redacted] T SrWeb Specialist - Dispute & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Safety Guidelines: http://www.oodle.com/info/safety_guidelines/ *Common causes for Suspension of Accounts and Listings [redacted] http://www.oodle.com/info/terms/ Terms of Use, Section User Conduct You agree not to post, email, otherwise make available Content that: Has misleading email addresses or other manipulated identifiers to disguise its origin Is from more than one member account Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services http://www.oodle.com/info/contentpolicy/ Content Policies, Prohibited Behavior Keyword StuffingYou may not include lists of keywords in your listing for the purpose of matching against unrelated search queries Over PostingYou may not post multiple listings where the content is substantially similar to existing listingsThis includes posting the same ad to multiple regions Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: I did try to use their toGather option on Facebook but there was an error with that function Received an error If I didn't have that checked it would not allow me to post my adWhen I hit post it does not properly link to Facebook because of the error I getAlso had the checkbox checked to list it on my timeline I properly signed into my Facebook account but still did not allow me to use toGather functionality because of the errorSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Hello [redacted] , Thanks for contacting the Marketplace support desk at OodleMy apologies for the delay in responding to your requests for assistance I have investigated thoroughly and found that the main problem is that you have been posting in several different towns in your regionOur system is mainly automatic and can't understand that your puppies are housed in several different locations in South and North CarolinaOodle has a rule about posting only local-based listings The other problem is that you recently attempted to post with a different email address, which gives all the listings a negative scoreI have deleted the listing you posted from the @yahoo.com account which is connected to your Belleauwood alpaca farms Facebook accountOodle has a rule that you can't post with more than one account to try to get around the posting limits or security measuresThe exact quote in the Terms of Use and Content policy rules is at then end of this messageI would say it should be OK to post Alpacas from that account, but not to post your [redacted] s using that account I have reactivated your [redacted] listing(s) that were posted with your icloud.com email addressI will try to 'whitelist' your account, but I can't promise this won't happen againGoing forward, please only use new images with newly-posted listingsDon't re-use any imagesIt is also suggested that you title each listing with the name of the puppy as well as the breed, so that your listings don't appear from the search page to be for the same puppy Oodle is working vigorously to keep scammers off of our siteWe use automated and human review to assist us with that taskWe sincerely apologize that your listing(s) were mistakenly caught by our system and tagged for removalWe also apologize that it is so hard to reach someone for assistance I am submitting this message to the Revdex.com Complaint form and I will also send this message through your most recent Marketplace Ticket: CS-XXXXX "Dispute removal of listing XXXXXXXXXX"So you should receive a reply from ***@mail.oodle.com - please add that email address to your contacts/allowed senders list)If your listings are caught in the future, please file at least one Dispute form from your My Listings pageThen if you don't hear from someone with 3-business days, please reply back to the "Marketplace Ticket: CS-XXXXX ..." message and I will try to assist you Reply back if you have further questions Regards, [redacted] T SrWeb Specialist - Dispute & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Safety Guidelines: http://www.oodle.com/info/safety_guidelines/ *Common causes for Suspension of Accounts and Listings [redacted] http://www.oodle.com/info/terms/ Terms of Use, Section User Conduct You agree not to post, email, otherwise make available Content that: Has misleading email addresses or other manipulated identifiers to disguise its origin Is from more than one member account Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services http://www.oodle.com/info/contentpolicy/ Content Policies, Prohibited Behavior Keyword StuffingYou may not include lists of keywords in your listing for the purpose of matching against unrelated search queries Over PostingYou may not post multiple listings where the content is substantially similar to existing listingsThis includes posting the same ad to multiple regions

Initial Business Response / [redacted] (1000, 15, 2015/09/09) */ Hello [redacted] ***, Thanks for contacting the Marketplace support desk at OodleMy sincere apologies for the extended delay in responding to your repeated requests for assistance with this matter I have contacted you privately through your Dispute Listing Removal form that you submitted to Oodle support in JulyThat message was sent to you through our JIRA ticketing system (CS-XXXXX)If you have specific questions or comments, please reply back to that message I am not able to activate your listings at this time as your account is not connected to your Facebook profileFor trust and safety and engagement reasons, we require a connection to a genuine Facebook profile in order to manually post and edit listingsNot being connected to Facebook is the reason your listings were removed At the time you click to post your listing, the system pops up a screen and requests you to log into FacebookIf you are already logged into Facebook, it will ask you to grant permissions to our Facebook appWe do not/will not share your posting activity on Facebook without your explicit permission (request) I have deleted the listings, so that should you choose to post another pet listing in the future, the current violations will not negatively affect your new listings Reply back if you have more questions Regards, [redacted] T SrWeb Specialist - Tier & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help

Initial Business Response /* (1000, 5, 2016/01/20) */
Hello *** ***,
I have no record that you attempted to contact the Oodle Support desk with a listing removal Dispute message using the email address you used when you filed this Revdex.com complaintI did find another Gmail email address that I
believe is also yours and I will respond to that Marketplace Ticket "CS-XXXXX: Dispute removal of listing XXXXXXXXXX" (from XX-XX-XXXX)I will send a more detailed message to you from that ticket, so that we can get your problem resolvedThat message will come from our ticketing system email address jira at mail.oodle.com
I have investigated your issue
My investigation found that you attempted to post the same listings with (at least) three different email addressesThis is a violation of the User Conduct Rules section of the Oodle Terms of Use(see below my signature for a link and a snippet of the Terms)
Additionally, Oodle requires connection to a real Facebook accountThe email address used in this complaint (***@gmail.com) was used to post listings without being connected to a Facebook accountThis may have happened because you have an older registered Oodle account that was already connected to your Facebook account
Oodle is working vigorously to keep scammers off of our siteWe use both automated software and human reviewers to accomplish thisSometimes our system makes mistakesIt looks like the initial problem on your older account had to do with how our automated system interpreted and handled your responses to a couple of messages that were sent through the Oodle messaging system (private anonymous messages not public comments) on December 26,
I am convinced that your listings are legitimate and I am ready to reactivate one of your three accounts
We need to discuss via a private email thread which email address you really wish to use to post on Oodle into the futureMy message will come from our ticketing system email address: ***@mail.oodle.comPlease make sure to add that address to your Contacts listsI will send the message to both this address and your other older Oodle posting account addressThe subject of the message will be something like: "Marketplace Ticket CS-XXXXX: Dispute removal of listing XXXXXXXXXX"Please respond to that message at your earliest convenience and we will get your Oodle account situation straightened out
Regards,
*** T
SrWeb Specialist - Dispute & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help
Safety Guidelines: http://www.oodle.com/info/safety_guidelines/
*Common causes for Suspension of Accounts and Listings*
http://www.oodle.com/info/terms/
Terms of Use, Section User Conduct
You agree not to post, email, otherwise make available Content that:
Has misleading email addresses or other manipulated identifiers to disguise its origin
Is from more than one member account
Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services
http://www.oodle.com/info/contentpolicy/
Content Policies, Prohibited Behavior
Keyword StuffingYou may not include lists of keywords in your listing for the purpose of matching against unrelated search queries
Over PostingYou may not post multiple listings where the content is substantially similar to existing listingsThis includes posting the same ad to multiple regions
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please not the other emails were activated once no one responded to the multiple messages and requestYour company needs a better way to communicate issues
As of now my account was activated

Initial Business Response /* (1000, 15, 2015/09/09) */
Hello Mr***,
My sincere apologies for the long delay in responding to your repeated requests for assistanceI have replied to your original request for assistance through the Oodle support ticketing system 'JIRA'Unfortunately, I
cannot be certain you will receive that message and so I am also replying in full on this Revdex.com Complaint form
I have deleted/deactivated your account with OodleWe do not gather or retain any of your personal informationNor does Oodle post or share on Facebook without your explicit request to do soAny public comments you have made are no longer visible on OodleIf you shared a listing on Facebook, you will need to delete the Facebook post or limit who can see the post manuallyYou may have granted permissions on Facebook to our websitePlease visit your Application Permission settings page to delete those permissions (currently, you will find them under the name 'toGather')
This is the link to your Oodle profile which is now no longer available:
http://www.oodle.com/profile/***-***/XXXXXXXX/
Private messages sent to sellers through the Oodle "I'm Interested" messaging system hide your email address from the recipient for privacy and safetyWhen a person responds or publically comments on an active listing, the person's Facebook profile name and profile image will be shown on the public commentWhen a listing is removed from search results, the comments are also removed from public display
Again, my apologies for the delay in responding to your request for assistanceReply back to this message if you have further questions
Please note that Oodle has been having trouble receiving communications to/from our community members who use @yahoo.com and @aol.com email addressesHere is a link to an Oodle FAQ about that problem: http://www.oodle.com/info/faq/#
Regards,
*** T
SrWeb Specialist - Tier & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help

Initial Business Response /* (1000, 5, 2015/12/28) */
Hello *** ***,
Thanks for contacting the Marketplace support desk at Oodle
I am investigating your issueI have located your previous messages to Oodle supportMy apologies, but Oodle does not provide telephone support, so I am
unable to phone you
Oodle is working vigorously to keep scammers off of our siteEspecially at this time of year (Thanksgiving to New Year), we are obliged to stour attempts to prevent the proliferation of scam listingsWe sincerely apologize if your listing(s) were caught by our system and tagged for removal and that when you sent in Dispute forms earlier this year we haven't replied
In order to complete my investigation, I need all the email addresses you have used in the past to post your Labradoodle puppy listings on OodleAttempting to get around the Oodle security and verification systems is considered a violation of Terms of UseOne of the most common ways this happens is by posting the same listings from a different email address
I do recognize that your listings and your original posting account are legitimate and so I would like to re-instate that posting accountBut before I do that, I need a list of all the email addresses you have used to post listingsThe other account(s) listings would create a negative score on your account and they _all_ need to be removed by an administrator
Additionally, we have a problem with your connected Facebook accountNone of the Facebook accounts that I have looked at seem to be a real person's profileI would rather email privately with your about ways to resolve thisI will go into further details after I receive a reply from you by email
I am going to submit this message to you from the Revdex.com Complaint form for Case# XXXXXXXX and also from one of the Oodle support desk Marketplace Tickets you submitted earlier in December: CS-XXXXX Dispute removal of listing XXXXXXXXXXThat message will come from ***@mail.oodle.com - please reply to that message and I will try to complete my investigation and get your posting account rehabilitated as soon as possible
If you don't receive a response from me within business days, please submit a help form to the Abuse Support link listed below in my signature
Reply back if you have further questions
Regards,
*** T
SrWeb Specialist - Dispute & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Abuse Support help: http://www.oodle.com/info/help/?&node_id=2&mode=contact
Oodle Help and Contact: http://www.oodle.com/info/help
Safety Guidelines: http://www.oodle.com/info/safety_guidelines/
*Common causes for Suspension of Accounts and Listings*
http://www.oodle.com/info/terms/
Terms of Use, Section User Conduct
You agree not to post, email, otherwise make available Content that:
Has misleading email addresses or other manipulated identifiers to disguise its origin
Is from more than one member account
Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services
http://www.oodle.com/info/contentpolicy/
Content Policies, Prohibited Behavior
Keyword StuffingYou may not include lists of keywords in your listing for the purpose of matching against unrelated search queries
Over PostingYou may not post multiple listings where the content is substantially similar to existing listingsThis includes posting the same ad to multiple regions

Initial Business Response /* (1000, 8, 2015/12/17) */
Hello *** ***,
I have looked through our records and find no attempt by you to communicate with the Oodle Abuse support desk until you submitted this complaint (#XXXXXXXX) through the Revdex.com websiteMy apologies, but Oodle does not provide
telephone support, and so I am unable to phone you about this matter
We are very sorry to hear that your daughter was almost taken in by a group of scammersWe are relieved that you were able to stop her
At the time your complaint came in to our desk, I checked for the phone number you complained of and found several pages that matched the disguised telephone number 'x x 8610' - at that time I banned the accounts and removed the listingsToday I found two more pages of listings posted by new email addresses using a similar disguise for the same numberAt this time, Oodle is only allowing telephone number in descriptions of listings for verified users in some categoriesComplete phone numbers are never allowed in the postings in the Pet categoryThis is a relatively recent measure for exactly the reason that you described in your complaint
We try hard to keep scams off of our siteWe use a combination of automated and human review, however (especially at this time of year) there is an extreme proliferation of Pet (and other category) scamScammers have learned how to work around many of our automated detection systemsFor example, the listing that you responded to has a disguised phone number in the descriptionThe description did not show the phone number as XXX-XXX-XXXX as you describe it in your complaintRather it was formatted like this: x x Sometimes they will place a letter o in place of a zero, and there are often x or underline symbols in place of dashesThat is why our automated system is unable to "see" and remove the listing as a scam
Unfortunately, we don't have any way to automatically spot and remove those disguised phone numbers without also removing legitimate numbers such as automobile VINs and other product IDs:-( A human can see that it is a phone number and incautious folks will text or call, but the automated program can't tell it is a phone number
That's why we really need help finding the scams we don't catch before they become activePlease help us by Reporting listings that turn out to be scamsClick the gray gear icon and choose Report as: Spam/FraudTell us why you think it is a scam, provide your email address and click submitYou can find the gear icon on the item details page for most listings on our site and for some listings you can see it when you hover over the listing in search results
If you see any suspicious listings or listings that look like the picture is the same as the one you responded to, please Report the listingCommon signs of scams: many with similar title when searching region- or country-wide, or the same phone or picture; especially bad is when there is a phone or email on the image; there may be a disguised phone or email in the description; you may get a spammy/scammy response from a sellerWhen you mark listings using Report > Spam/Fraud, the system marks the listing to be reviewed by our safety systemIt usually takes more than one report from different users to remove any listing automatically, but if the listing already has a high automated score, it may take the listing down faster
If you find a lot of listings that are the same, Report a few of them and then send us a message like you did this time
We do have some really good legit small breeders on Oodle, especially in San Diego! But they don't put a disguised phone number in their listingsThey will reply to an 'I'm Interested' message and try to make arrangements for you to visit the breeder's home or kennelAlso, they will have a real Facebook profile, not a blank faceAdditionally, real full breed puppies, even if they are not registered will cost more
I have noticed that PuppyFind, which is one of the other sources of puppy listings on Oodle (listings which show, but not posted on Oodle), seems to have a verification process for their puppy breedersMaybe you should look thereAdditionally, I know there is a pretty reputable puppy seller in Oceanside and National CitySo perhaps you don't need to use any online classifieds
Please read the buyer section of our Safety Guidelines (link below my signature)Remember that a well-bred real pure breed puppy will always cost more than a few hundred dollars (even if it is not AKC or CKC registered)Never text or call as first way to contact a seller on any online classifieds website, always use their built-n messaging system if they have oneNever send or wire money in advance
Reply back if you have further questions
Regards,
*** T
SrWeb Specialist - Abuse Support
Oodle Marketplace www.oodle.com
Report Listings FAQ: http://www.oodle.com/info/faq/#
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help
Safety Guidelines: http://www.oodle.com/info/safety_guidelines/

Hello Revdex.com regarding Complaint #***,Thanks for contacting the Marketplace support desk at OodleI have already sent a message which is substantially the same to the customer who submitted this complaint.It looks like the first time the customer posted on Oodle, the listing and account were
tagged for violations of terms of use because they did not connect the listing (and posting account) to a valid, real Facebook timeline/profile. Oodle does not allow anonymous postingFor trust and safety and engagement reasons, Oodle requires a connection to Facebook (and basic Facebook permissions) to manually post, edit and activate listingsAdditionally, Oodle requires basic Facebook permissions be granted for a listing to remain active.During the manual posting process, customers are asked to log into their Facebook account and grant permissions to 'toGather' which is the current name of the *** Facebook applicationOodle needs basic Facebook permissions, which includes friendsOodle does promise that we will never advertise or solicit to friends and we will not share the account's Oodle activity on Facebook, unless you click a button to ask us to Share the Oodle listing(s)See our Privacy Policy for more details (***).If the customer does not connect to Facebook, the manually posted listing is automatically removed for violations of Terms of Use and the account is suspendedIf the customer wishes to try again to connect the Oodle posting account to their Facebook profile, please reply to let me know and I will reactivate the account and the customer can try to post again.There are plenty of anonymous classifieds-style websites that allow free manual posting and some of them send listings to Oodle.*** for us to include them in our search results, so the listing could show up on Oodle, if the customer uses one of those websites to post a listing instead.If the customer doesn't use Facebook and doesn't want to try again, I would be glad to deactivate/delete the registered Oodle account.Reply to this message if you have more questions or if you wish me to take action to re-activate or delete your accountThanks for your interest in ***.Sincere regards,*** **SrWeb Specialist - Dispute & Abuse SupportOodle Marketplace | ***Oodle FAQ: *** Oodle Help and Contact: ***Safety Guidelines: ***Common causes for Suspension of Accounts and Listings**Facebook Timeline/Profile Connection*Oodle Requires connection to a real Facebook profile in order to manually post, and edit and activate a listingWhen you post a listing, you are required to log into your Facebook profile, and grant permissions to 'toGather' (the name of Oodle's Facebook app (for permissioning purposes only)For trust and safety and engagement reasons, if you post a listing and skip the connection to Facebook or later remove the basic permission through your Facebook account settings, the Oodle system will remove your listings and suspend or deactivate your account.***Terms of Use, Section User Conduct*You agree not to post, email, otherwise make available Content that:Has misleading email addresses or other manipulated identifiers to disguise its originIs from more than one member accountCircumvents or attempts to defeat any security or verification measures relating to use of the Site or Services***Content Policies, Prohibited Behavior*Keyword StuffingYou may not include lists of keywords in your listing for the purpose of matching against unrelated search queries.Over PostingYou may not post multiple listings where the content is substantially similar to existing listingsThis includes posting the same ad to multiple regions

Initial Business Response /* (1000, 7, 2015/07/10) */
Hello *** ***,
Thanks for contacting the Marketplace support desk at Oodle, through the Revdex.comMy apologies for the long delay in responding to your request for assistanceI amsending this message both through the Revdex.com
Complaint Form you filed and directly to you
I have investigated your issue and can see that you are posting for a brick and mortar sales company located in ***, CAThe problem that your posting habits present is that you post your listings in many different cities in the USOur system doesn't allow that and doing this is a violation of Oodle Terms of ServiceVisit http://www.oodle.com/info/terms and http://www.oodle.com/info/contentpolicy for the guidelinesIf you can change that habit, I can rehabilitate your posting account
Additionally, it looks like you have connected your Oodle posting account to a Facebook profile which does not represent a real personWe require a connection to a real Facebook account in order to manually post and edit listings
I have noticed that your business has a Facebook Business Page (https://www.facebook.com/***/info?tab=page_info)This information can be added to your Oodle accountIf done successfully, your Oodle listings will point to your Facebook page as the owner of the listings instead of to the Facebook profile of the person who is actually postingI will help you with that process, if you wishIn order to rehabilitate your account and hopefully prevent this from happening in the future to your posts please do the following
* First please connect your Oodle account to a real person's Facebook profileThat profile account should be someone who is an admin/manager of your Facebook pageTo connect your account to a different Facebook page, please post a new listing or edit a new oneMake sure you are logged into Facebook as an administrator of your Facebook business page
** Be signed into your Oodle account and visit your Me > My Listings page
** Edit your newest listing or post a new listing if one is available for saleWhen you are asked to sign into Facebook, sign in as an admin for your Facebook business pageBe sure to NOT be in the state where you are "Use(ing) Facebook as ***" page
** Once the listing is activated, visit Oodle again and go to Me > My Account to confirm that the correct profile is connected to your Oodle account
Next visit your Facebook Page and click Page InfoScroll to near the bottom of that page and copy down the Facebook ID for your pageReply back to this message and include that ID number in your message
Our support messaging is done through our JIRA ticketing system and I do not see any Listing Dispute message submissions from your email addressPlease be sure to add our support ticketing system email to your contacts/safe senders list: ***@mail.oodle.comYou can't send directly to that email, but it should be allowed to send to you
Please let me know directly if you have any questions, or if my instructions are unclear, or if you encounter problemsI look forward to hearing back from you
Regards,
*** T
SrWeb Specialist - Tier & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help

Initial Business Response /* (1000, 8, 2016/02/22) */
Our support desk has now resolved the problem and contacted the customer directly through Oodle ticket *** "Dispute removal of listing ***"
Thank you
*** T
Initial Consumer Rebuttal /* (2000, 10, 2016/02/24) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
Glad that I was able to post my complaint with the Revdex.comI am convinced that this was what finally got my issue resolvedI was never given an explanation as to why my listings were flagged and my account eventually suspended, but I am glad it is now fixedIt took a long time to get to this point but I am glad the issue has been resolved and that my account is now reactivated

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello *** ***,
Thanks for contacting the Marketplace support desk at OodleI am responding to you both through the Revdex.com Complaint form and through your recent ticket CS-XXXXX Dispute removal of listing XXXXXXXXXX
Please note that we
have been having trouble receiving requests for support messages from people whose email domain is @yahoo.comPlease visit our FAQ for more information: http://www.oodle.com/info/faq#As a result of this problem, we did not receive all the dispute forms you submittedWe apologize for the inconvenience
I have investigated your issue and have reactivated your account and the three most recent listingsTwo of them are still indexing, one of them is active alreadyI think I found the problem that originally caused your account to be tagged for terms violations, and I am working to resolve the problem
I did notice that after you were tagged, it looks as though you tried to post the same listings using different email addressesThis is a violation of our Terms of Uuse (http://www.oodle.com/info/terms/) and Content Policies (http://www.oodle.com/info/contentpolicy/ Those accounts have been suspended/deactivated and the listings have been removed, so that they will not affect your future listings
Reply back to the CS-XXXXX ticket if you have further questions
Regards,
*** T
SrWeb Specialist - Tier & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help

Initial Business Response /* (1000, 5, 2015/10/02) */
Hello [redacted]@gmail.com),
Thanks for contacting the Marketplace support desk at Oodle though Revdex.com Complaint #XXXXXXXX. We apologize for the long delay in responding to your repeated requests for assistance.
I will also reply...

privately (via our ticketing system ([redacted]@mail.oodle.com)) to your most recent message sent to our support team on Ticket CS-XXXXX. That message will have more specific information about why your posting account and listings have been suspended.
If you have been posting on Oodle for years, your account would have an older record than that which exists for your email posting account: ([redacted]@gmail.com). Please reply privately to the CS-XXXXX message with a list of *all* the email addresses you have used in the past to post pet listings on Oodle.com. We would especially be interested in the email address you have used to post listings for the longest period of time.
Another concern is that the current account you are using to post your listings doesn't seem to be connected to a real Faceobok profile/timeline account.
We need to know more about your business to turn your posting account back on. Please reply to my message (sent on Ticket CS-XXXXX) with specific information about your cattery, including a website, if you have one and/or a Facebook business page.

Oodle is working vigorously to keep scammers off of our site. We apologize that your account and listings [redacted] have been mistakenly caught by our system and tagged for removal.
I look forward to hearing back from you with specific answers to my questions.
Regards,
[redacted] T.
Sr. Web Specialist - Tier 2 & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The following is a copy of the email that I have reply privately to ticket CS-XXXXX on 10/20/2015
Dear [redacted],
Thanks so much for getting back to me on this manner and I can't express how much I appreciate you writing back to me cause I have been so frustrated with my experience in the past couple of months with Oodle and I was so desperately trying to get hold of someone who can help me out on this.
The very initial account with Oodle was under the email address of [redacted]@gmail.com. After years using it, it was suspended out of a sudden without clear reasons. Then I used couple of different email addresses to created new accounts trying to see if it was a problem with my post or a problem with my account([redacted]@gmail.com, [redacted]@gmail.com, [redacted]@gmail.com and [redacted]@gmail.com, [redacted]@gmail.com) and none of them worked. Every time I post, it's flagged right away. I have even asked my friend to post it for me but still no luck.
Please let me know how I should proceed to dispute this policy violation cause I am a really seller and I can swear I am not violating anything. For all of these years, the only kittens breed that I have sold are siberians. All of my kittens are old than 2 months and all the people who are interested had came on site at least once to make the pick and all associated medical history papers were provided. I have already successfully rehomed 3 kittens in the current litter with recycler.com and I can provide you with their name and contact informations if needed to prove to you that I am a serious seller. I have to say I don't even know how I got into this violation manner.
Sincerely,
[redacted]
Final Business Response /* (4000, 9, 2015/10/12) */
Hello [redacted],
Thanks for your reply.
All of the listings you posted with these accounts couldn't have look more like a scammer's listing if you had really tried. You disguised your email; you posted listings from several different locations in the San Francisco Bay Area; you used random letters in the title and descriptions of your listings; you used the same image for all of the listings.
We recognize that you [redacted] have seen a proliferation of scam listings on our website, and so you thought that was the way to get your postings live, but in the end doing that only made your posts look like our decision to ban you was correct.
I still need more information from you about the actual location of your cattery/home. Please reply to this message and let me know exactly where your cattery or home/office is located. I don't need your exact address, but I do need to know in what city/town the kittens are located.
In addition to all those emails you named in your message, we have found two additional email addresses that used the same listing image and phone number (for the listings). This is the full list of gmail addresses that are linked to your original posting account. You also connected most of these accounts to different bogus Facebook profiles.
[redacted]
To resolve your problem, I have deactivated all accounts except for your original account from 2013: [redacted]@gmail.com. If you no longer have access to that email address, please reply back and let me know that. I needed to take this action in order to prevent your bad listings from affecting the new (hopefully) good listings that you will be posting in the future.
I also noticed that it looks like the Facebook profile connected to this account is not a real personal timeline/profile. If you have a real personal Facebook profile, please log into that Facebook account and connect your Oodle account to your real Facebook profile when you post your new listings. Additionally, if your business has a Facebook Professional (Business) Page, please send me a link to that. I can also connect that to your posting account.
Please post new listings for your current and/or upcoming litters using your original email address ([redacted]@gmail.com - if you still have access to that email account). Please use unique images of your kittens when you post new listings. Do NOT re-use images from older litters (ever). If you decide to 're-post' an expired listing, always edit the listing to show current images of the kittens as they look now. If you are advertising an expected litter, please take a new image of the sire and dam and use those images for the listing.
When you are done posting the listings, please respond to this message (via Marketplace Ticket CS-XXXXX), I will try to take a look to make sure it all is looking good.
By the way, we also recommend that you use a watermark to prevent your images from being stolen and used by scammers. If you need information about how to do that, please let me know by replying to this message.
I have also sent this message to you through the Oodle Customer Service ticketing system (CS-XXXXX Urgent, please read!).
Reply back to this message using Ticket CS-XXXXX to let me know answers to my outstanding questions and to let me know if you have further questions.
Regards,
[redacted] T.
Sr. Web Specialist - Tier 2 & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help
http://www.oodle.com/info/terms/
Terms of Use, Section 4. User Conduct
You agree not to post, email, otherwise make available Content that:
Has misleading email addresses or other manipulated identifiers to disguise its origin
Is from more than one member account
Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services
http://www.oodle.com/info/contentpolicy/
Content Policies, Prohibited Behavior
Over Posting. You [redacted] not post multiple listings where the content is substantially similar to existing listings. This includes posting the same ad to multiple regions.
Final Consumer Response /* (4200, 13, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted],
Thanks for getting back to me again. Please see below for point-wise addressed questions:
"All of the listings you posted with these accounts couldn't have look more like a scammer's listing if you had really tried. You disguised your email; you posted listings from several different locations in the San Francisco Bay Area; you used random letters in the title and descriptions of your listings; you used the same image for all of the listings.
We recognize that you [redacted] have seen a proliferation of scam listings on our website, and so you thought that was the way to get your postings live, but in the end doing that only made your posts look like our decision to ban you was correct."
I has been trying so hard to get contact with customer service when the problem occur in the very first time with my originally email that created the account. But I didn't hear back anything. So I was trying to figure out what has happened on my end and how come other people would be able to post it while I couldn't. Then you can image how this went eventually.
"I still need more information from you about the actual location of your cattery/home. Please reply to this message and let me know exactly where your cattery or home/office is located. I don't need your exact address, but I do need to know in what city/town the kittens are located."
I used to be living at my [redacted] house for the past 2 years so previous kittens litters were kept there as well. I have started to live at my [redacted] apartment to save commuting time to work starting from the end of the last year. My boyfriend has a house at [redacted] so we are actually thinking about to rent either one out sometimes this year to save some cost. My cats currently are kept at my [redacted] apartment but depends on which location we chose to rent it out in the near future, I might take them to the [redacted] house.
"We have found two additional email addresses that used the same listing image and phone number in addition to all those you named in your message. This is the list of gmail addresses that are linked to your original posting account. You also connected most of these accounts to a different bogus Facebook profile.
[redacted]
"
I have to admitted that things were going really chaotic in the end where I don't even remember how many gmail and facebook accounts I have created in the end related to this. Sorry about this.
"To resolve your problem, I have deactivated all accounts except for your original account from 2013: [redacted]@gmail.com. If you no longer have access to that email address, please reply back and let me know that. I needed to take this action in order to prevent your bad listings from affecting the new (hopefully) good listings that you will be posting in the future."
Yes, this email account was the very first one I used and I have used it for long period of time without any problems. This is actually my personal email account and I still actively use it now.
"I also noticed that it looks like the Facebook profile connected to this account is not a real personal timeline/profile. If you have a real personal Facebook profile, please log into that Facebook account and connect your Oodle account to your real Facebook profile when you post your new listings. Additionally, if your business has a Facebook Professional (Business) Page, please send me a link to that. I can also connect that to your posting account."
The facebook connect to this account is my facebook account. I don't really use facebook that often plus I wasnt able to use this email to post on oodle for almost a year after getting so many violations so I abandoned this facebook account and choose to make it to look in that way so that people that I known of wouldn't be able to think I am doing something crazy. All of my previous clients have my phone number as contact information cause I have been using this number for over 10 years and this is also the best way to get hold of me. I don't have a business since I am not breeding cat for living.
"Please post new listings for your current and/or upcoming litters using your original email address ([redacted]@gmail.com - if you still have access to that email account). Please use unique images of your kittens when you post new listings. Do NOT re-use images from older litters (ever). If you decide to 're-post' an expired listing, always edit the listing to show current images of the kittens as they look now. If you are advertising an expected litter, please take a new image of the sire and dam and use those images for the listing."
Currently all of my kittens have been rehomed so I have nothing to sell. However, I have still tried to post a new listing for testing purpose to make sure it would work. I will remember not to use old images any more. That might be the main reason that my ads were removed in the first place.
"When you are done posting the listings, please respond to this message (Marketplace Ticket CS-XXXXX), I will try to take a look to make sure it all is looking good."
I have posted one(ID XXXXXXXXXX), and it was flagged right away (but I have never used this picture before because the face of the kittens in this picture were cut, is it because of the basket? so I can no longer post pics with kittens and basket?) and then I changed the picture and post another one(ID XXXXXXXXXX) and the pic in this post has never been used before(since I got part of my head in the pic).
Just to double confirm that I should have no problem of posting later on as long as I use a most recent picture for every time I post, is that correct?
"By the way, we also recommend that you use a watermark to prevent your images from being stolen and used by scammers. If you need information about how to do that, please let me know by replying to this message."
Yes, I would like to know how I can do that!
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/12/16) */
Hello [redacted]@yahoo.com),
Thanks for contacting the Marketplace support desk at Oodle. We do apologize for not seeing the messages you sent to our support desk repeatedly. I have found some of the messages. I will...

reply to your latest submitted request for assistance (CS-XXXXX Why am I flagged) and I am also submitting this substantially similar message to the Revdex.com Online Complaint form which you filed in November #XXXXXXXX).
Oodle has been experiencing trouble receiving messages from and sending messages to some customers. Some Oodle customers, especially with @Yahoo and @AOL addresses, are having trouble communicating through the Oodle support tracking system ([redacted]@mail.oodle.com). I will send this message twice to you. First time, I am using our ticketing system and second time I will send a a direct message sent through the Oodle Abuse inbox.
If (in the future) you send in a new message using an @yahoo.com email address and you do not receive an automated reply within 20 minutes, it is possible that our system did not receive the message. Please try sending again using a different email address. Please read this Oodle FAQ article about this problem: http://www.oodle.com/info/faq/#1.
I have reactivated your suspended account and your listings are in expired status. Oodle is working vigorously to keep scammers off of our site. We sincerely apologize if your account was mistakenly caught by our system and suspended.
After an investigation, I found that you were suspended last spring (April 4, 2015) after sending a response to a potential buyer inquiry through the Oodle Messaging system. For some unknown reason, I am not able to see the content of that reply of yours so I am unable to tell why the system marked it as a violation of terms of use. If you still have a copy of that message and wish me to investigate, you could forward it to our abuse at oodle.com email and I will attempt to find out why it triggered the automated suspension.
Reply back if you have further questions.
Regards,
[redacted] T.
Sr. Web Specialist - Dispute & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help
Safety Guidelines: http://www.oodle.com/info/safety_guidelines/
*Common causes for Suspension of Accounts and Listings*
http://www.oodle.com/info/terms/
Terms of Use, Section 4. User Conduct
You agree not to post, email, otherwise make available Content that:
Has misleading email addresses or other manipulated identifiers to disguise its origin
Is from more than one member account
Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services
http://www.oodle.com/info/contentpolicy/
Content Policies, Prohibited Behavior
Keyword Stuffing. You may not include lists of keywords in your listing for the purpose of matching against unrelated search queries.
Over Posting. You may not post multiple listings where the content is substantially similar to existing listings. This includes posting the same ad to multiple regions.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:
I did try to use their toGather option on Facebook but there was an error with that function.
Received an error. 
If I didn't have that checked it would not allow me to post my ad. When I hit post it does not properly link to Facebook because of the error I get. Also had the checkbox checked to list it on my timeline. 
I properly signed into my Facebook account but still did not allow me to use toGather functionality because of the error. Sincerely,[redacted]

Hello [redacted].,Thanks for contacting the Marketplace support desk at Oodle. I would like to try to assist you to resolve the error/problem you are encountering when you try to post on [redacted]In order to investigate and solve your problem, I need more detailed information than can be conveyed on the Revdex.com complaint form. I will send a reply message directly to you from the Oodle support desk's email inbox.When you reply to that message, please provide me with:1) a Screenshot of the error message you receive when trying to connect to Facebook.2) a link to the public Facebook profile that you are attempting to connect to your new Oodle posting account.I noticed that you didn't reply to the message I sent directly to you through the Oodle ticketing system (JIRA) - perhaps that message ended up in your email's SPAM folder. Rather than replying with information about your error, you tried to use a different email address to post the same listing. It is understandable that you would try to do this out of frustration. However, please note that attempting to evade Oodle's security systems by posting the same listing with more than one email address is also considered a violation of Oodle Terms of Use. I will look forward to hearing back from you by direct email, so that I can resolve your problem. Regards,[redacted]Sr. Web Specialist - Tier 2 & Abuse SupportOodle Marketplace [redacted]Oodle FAQ: http://ww[redacted]/info/faq Oodle Help and Contact: [redacted]Safety Guidelines[redacted]

Initial Business Response /* (1000, 5, 2015/09/09) */
Hello [redacted],
Thanks for contacting the Marketplace support desk at Oodle. I will also send this same message to you through our JIRA ticketing system (CS-XXXXX).
It looks as though your account was suspended by our automated system...

in November 2014. We had a rule in place at that time which caused this to happen. That rule has since been deactivated.
We have reactivated your suspended account and listing(s). All of the listings are now listed as in Expired status. Oodle is working vigorously to keep scammers off of our site. We sincerely apologize that your legitimate listing(s) were mistakenly caught by our system and tagged for removal.
I noticed that it looks like your husband attempted to post listings for you in June and July this year. Oodle has a rule against attempting to evade our Terms of Use and Content Policies by using a different email address. I have deleted those listings so that they will not affect your future listings. Please let me know if he wants to have his Oodle account deleted/deactivated.
This is more information about the Terms section that pertains to that issue http://www.oodle.com/info/terms/
Terms of Use, Section 4. User Conduct
You agree not to post, email, otherwise make available Content that:
Has misleading email addresses or other manipulated identifiers to disguise its origin
Is from more than one member account
Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services
Oodle removes many scams automatically before they ever become active, but (obviously) we are not able to prevent every posted scam from being activated in our search results. We would really appreciate the assistance of our community of buyers and legitimate sellers to report the real scams that they may see in our search results. To report a scam, log into your Oodle account. Click the gray gear icon on the listing's detail page > Choose Report as: Spam/Scam > Add a short statement why the listing looks like a scam and click Submit. It usually takes more than one report to take a listing down automatically, but if the listing already has a high negative score, it will be suspended and added to our queue for human review.
Reply back if you have further questions.
Regards,
[redacted] T.
Sr. Web Specialist - Tier 2 & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help
Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/09/09) */
Hello [redacted],
Thanks for contacting the Marketplace support desk at Oodle. My sincere apologies for the extended delay in responding to your repeated requests for assistance with this matter.
I have contacted you privately through...

your Dispute Listing Removal form that you submitted to Oodle support in July. That message was sent to you through our JIRA ticketing system (CS-XXXXX). If you have specific questions or comments, please reply back to that message.
I am not able to activate your listings at this time as your account is not connected to your Facebook profile. For trust and safety and engagement reasons, we require a connection to a genuine Facebook profile in order to manually post and edit listings. Not being connected to Facebook is the reason your listings were removed.
At the time you click to post your listing, the system pops up a screen and requests you to log into Facebook. If you are already logged into Facebook, it will ask you to grant permissions to our Facebook app. We do not/will not share your posting activity on Facebook without your explicit permission (request).
I have deleted the listings, so that should you choose to post another pet listing in the future, the current violations will not negatively affect your new listings.
Reply back if you have more questions.
Regards,
[redacted] T.
Sr. Web Specialist - Tier 2 & Abuse Support
Oodle Marketplace www.oodle.com
Oodle FAQ: http://www.oodle.com/info/faq
Oodle Help and Contact: http://www.oodle.com/info/help