Opencare

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Hi ***, We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of healthcare providers is up to date and has correct information, by asking providers to claim their profile Your number XXX XXX-XXXX has been taken off the calling list and our database as wellWe sincerely apologize for any inconvenience or frustration our calls might have caused We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at [redacted] @opencare.com for any further inquiries Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/09/25) */ Hi Mr [redacted] , We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of healthcare providers is up to date and has correct information, by asking providers to claim their profile We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at [redacted] @opencare.com for any further inquiries The phone number XXX XXX-XXXX has been taken off the calling listWe sincerely apologize for any inconvenience or frustration our calls might have caused

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Hi ***, We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of healthcare providers is up to date and has correct information, by asking providers to claim their profile We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at [redacted] @opencare.com for any further inquiries You phone number has been deleted by one of our agent and she replied to youWe sincerely apologize for any inconvenience or frustration our calls might have caused

A patiet named [redacted] reached out to us in July of 2017, as she received an email saying that her appointment with [redacted] was cancelled on Opencare, however when she contacted the clinic, they confirmed that they did not cancelWe had clarified the confusion and assured her that she could still attend the appointment after which she’d be eligible for the gift card reward once she provided her dental receipt On August 29th, 2017, Payal contacted us again letting us know that she had attended the appointment with the clinic however, she was not provided with a dental receiptWe then reiterated that a copy of the dental receipt is required for her to submit her gift card claim to us and that she could request a copy of her dental receipt directly from the clinicThe patient was then able to request a copy of the receipt and submitted her claim successfullyWe were able to validate her claim and sent her the gift card via email, however she was not able to find/receive the gift card in her emailShe provided us with an alternate email address to send it to and we have sent the gift card to that address

Initial Business Response / [redacted] (1000, 8, 2015/10/13) */ Hi [redacted] ! We apologize for the distubance from our callsI have taken off your phone number from the calling list

Initial Business Response / [redacted] (1000, 8, 2015/10/29) */ We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of healthcare providers is up to date and has correct information, by asking providers to claim their profile We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at [redacted] @opencare.com for any further inquiries The phone number has been taken off the calling list, as well as your listing

Initial Business Response / [redacted] (1000, 7, 2015/09/01) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@opencare.com Hi ***, We apologize for any inconvenience we might've causedWe have a support line on our website as well as a dedicated support team at [redacted] @opencare.com that would be happy to help resolve any issues you're having or remove you from the platform if that's what you'd like If there's anything else I can help you with, please just reach out to [redacted] @opencare.com Best, ***

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We sincerely apologize for the inconvenience the calls might have causedWe have deleted XXX XXX-XXXX from the calling list to stop calls Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this for my personal complaint but on a larger scale, no company should be leaving messages without a respond or reply contact phone numberThis is the larger issue, that others will also be unable to stop the calls unless going through you or registering with themThis is not acceptable and they should change their voice mail so that "***" has a contact number that not only functions but is a direct line to stop the calls

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditions We have deleted your phone number, email and other information from our database Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company claims to have removed me from their lists via an email response

Final Consumer Response / [redacted] (3000, 10, 2015/07/28) */ Yet another phone call from Eva on Monday July 27th at 8:p.mThis time she asked if we were accepting "new out-of-pocket" patients, and instructed us to go to opencare.com/edit to use the "platform" and update our information, and if we had any questions to use the 'help' section on opencare.com

Initial Business Response / [redacted] (1000, 13, 2015/10/06) */ Hi [redacted] , We sincerely apologize for the annoyance this has caused. Our goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditions. The aim of our calls is to make sure our... database of healthcare providers is up to date and has correct information, by asking providers to claim their profile. We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profile. Our primary method of communication is via email, and we can be reached at [redacted] @opencare.com for any further inquiries. The phone number XXX XXX XXXX has been taken off the calling list. We sincerely apologize for any inconvenience or frustration our calls might have caused.

Initial Business Response /* (1000, 8, 2016/02/29) */
Hi ***,
Thank you for contacting Opencare through the Revdex.com with your concernI am sorry to hear that we offered the award to a practitioner who is no longer activeOn the Opencare Profile he, as well as you are still active practitioners in
the areaYou can find your Opencare Profile here:
https://www.opencare.com/psychologists/hillsboro-or/***-***-***-practice-XXXXXXX...⇄ /> We have taken Dr*** off our list as an eligible provider for the Hillsboro area award, and will remove him from the Opencare page I referenced aboveIf you can provide me with the updated practise information such as name and address for yourself I will make sure to adjust this and prevent further mistakes
Lastly, the award is given to the practise as a whole and looking at the overall ratings, you are still able to receive itIn case you would like to have it for yourself, please send me an email at ***@opencare.com
I will be looking forward to your response
Best,
*** *** ***
Customer Success Lead
Opencare
Initial Consumer Rebuttal /* (3000, 10, 2016/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read the response from OpenCare dated 2/29/It states that I and my former colleague, Dr*** are listed as "active" on the website profileAs neither of us sought this listing or provided info to Opencare, I assume the company cobbled together outdated information without confirming its accuracy(Dr*** has not lived in the US, nor practiced here, for many years.)
The Opencare website claims that it provides "curated matches" and "the most relevant information" to consumersI am concerned that this claim is deceptiveI am also annoyed that the company representative continued to try to persuade me that I had "won an award" and had "high ratings." They obviously know nothing about my practice, a solo operation for these past years
There is something wrong with this
Final Business Response /* (4000, 12, 2016/03/14) */
Hi ***,
We are sorry to hear our previous answer did not resolve the issue at handOur base profiles/unclaimed profiles are indeed pulled together with publicly available informationThis information suggested DrWilson was still practicing with you
Unfortunately, as you pointed out here, a mistake seems to have been made on our end with your practiceI want you to know this has been rectified and Dr*** is no longer listed as a practitioner in your clinic on Opencare
If you would like us to remove the entire profile we have for your practice, please let me know so we can make sure this gets taken care of
Regarding the Opencare Patients Choice awards: This is a real award we hand out to clinics based on reviews given by patients to you or your clinicWe compile the reviews from all online sources available such as ZocDoc, Healthgrades, RateMD, Google reviews, Yelp and moreWe compare this average rating to other practices in your areaBased on this information you qualified for the award
Since you indicated you do not wish to receive the award, we have removed you from our list and will not reach out to you again regarding the award as you indicated you don't feel comfortable receiving it
I hope this resolves the issue at handPlease feel free to contact us if you need more informationWe would be happy to help
Kind regards,
*** *** ***
Opencare
Final Consumer Response /* (4200, 14, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the business does not address my primary concern about the public interestThis is not an issue about whether I am "comfortable" or not
The response letter acknowledges that the business "seems to have been made" a mistake in offering an award to a practitioner who has not lived in this country, let alone practiced here, for many yearsI can only assume that there is no validity to any of the other ratings offered by this businessI have not heard a plan to improve the quality of the information presented to the public on this siteInaccurate health referral information is worse than no information at all

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 8, 2015/10/29) */
We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of
healthcare providers is up to date and has correct information, by asking providers to claim their profile
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at ***@opencare.com for any further inquiries
The phone number has been taken off the calling list
Initial Consumer Rebuttal /* (2000, 10, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that my phone number will be removed, however, please confirm in your database whether you are actually calling clinics or physiciansI am neither

Initial Business Response /* (1000, 8, 2015/10/05) */
Hi ***,
We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database
of healthcare providers is up to date and has correct information, by asking providers to claim their profile
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at ***@opencare.com for any further inquiries
The phone number XXX XXX-XXXX has been taken off the calling listWe sincerely apologize for any inconvenience or frustration our calls might have caused
Initial Consumer Rebuttal /* (2000, 10, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for respondingI'm not sure if you realize but there are many complaints on forums with the way your automated system repeatedly calls peopleI'm used to sales calls but your system (which makes it sound like a real person called me - ingenious and frustrating all at once) felt like it harassed meI don't mind a call or two for a new serviceBut that was crazy excessive
Thank you for removing meI'm sorry it came to contacting the Revdex.com
Thanks!
***

Initial Business Response /* (1000, 5, 2015/09/21) */
Hi ***,
We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database
of healthcare providers is up to date and has correct information, by asking providers to claim their profile
Your number XXX XXX-XXXX has been taken off the calling list and our database as wellWe sincerely apologize for any inconvenience or frustration our calls might have caused
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at ***@opencare.com for any further inquiries
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/12) */
We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of
healthcare providers is up to date and has correct information, by asking providers to claim their profile
The phone number has been taken off the calling list
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com! I will most certainly seek your help again if they call againMy request for them to stop calling is not only reasonable but within my legal rightsIF they stop calling and waking individuals from sleep after 9pm, then I am satisfied

Initial Business Response /* (1000, 8, 2015/10/06) */
Hi ***,
We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database
of healthcare providers is up to date and has correct information, by asking providers to claim their profile
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at ***@opencare.com for any further inquiries
The phone number XXX XXX-XXXX has been taken off the calling listWe sincerely apologize for any inconvenience or frustration our calls might have caused
Initial Consumer Rebuttal /* (3000, 10, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not even bother to investigate my office or the correct telephone number to be taken off their call list
I gave the Revdex.com my personal cell number only
My office is *** Family Chiropractic at the address you have on fileThe least they could have done is find out the correct phone number
If their "primary method of communication" is email- I haven't received one EVER and they do not stop calling
My office number is XXX-XXX-XXXX please pass *** on for them to stop bothering meRegards Dr***
Final Business Response /* (4000, 12, 2015/10/12) */
We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of healthcare providers is up to date and has correct information, by asking providers to claim their profile
We will remove your phone number from the calling list if you don't seek for new patients

Initial Business Response /* (1000, 8, 2015/10/13) */
Hi!
We are sorry for the calls, I have deleted the number from the calling list
Initial Consumer Rebuttal /* (3000, 10, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate being
removed from the call list, however I feel this company is misleading consumersTheir voicemails indicate that my company already has an account with them, when in fact we do not and never haveI believe they do this to get consumers to respond and end up revealing company informationI consider this advertising and baiting and Opencare should discontinue this practice
Final Business Response /* (4000, 12, 2015/10/15) */
I apologize if there was any misunderstanding with the script that our sales team used, I have asked them to alter the message to stop confusing people who then feel as if they were mislead
Final Consumer Response /* (2000, 14, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I truly hope Opencare alters their business practice as statedThank you for your response and proposed action

Initial Business Response /* (1000, 5, 2015/10/12) */
We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of
healthcare providers is up to date and has correct information, by asking providers to claim their profile
I believe I deleted all phone number from our database, associated with your addressIf any other calls will happen, please email us at support at opencare.com