Opencare

Initial Business Response /* (1000, 5, 2015/10/23) */
We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of
healthcare providers is up to date and has correct information, by asking providers to claim their profile
The phone number has been taken off the calling list
Initial Consumer Rebuttal /* (2000, 7, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
while the response is clearly a standard reply and completely dismisses the fact that I (and all the other providers filing complains)have never requested or approved our personal interest in being in the "databank" to begin with...they state my number has been taken off the call listThat was my goalI accept the response based on that alone

Initial Business Response /* (1000, 19, 2015/09/16) */
Hi ***,
We sincerely apologize for the annoyance this has causedOur goal at O*** is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database
of healthcare providers is up to date and has correct information, by asking providers to claim their profile
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at ***@o***.com for any further inquiries
The phone number XXX XXX XXXX has been taken off the calling list, as well as your listing with the address of ***We sincerely apologize for any inconvenience or frustration our calls might have caused
Initial Consumer Rebuttal /* (2000, 21, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have finally quit calling meThanks to the Revdex.com

Initial Business Response /* (1000, 5, 2015/10/12) */
We have removed your phone number from the calling list after you adresses this problem to our technical support on Thursday, OctWe pologize for any inconvenience from the calls
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/23) */
We sincerely apologize for the annoyance this has causedOur goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditionsThe aim of our calls is to make sure our database of
healthcare providers is up to date and has correct information, by asking providers to claim their profile
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profileOur primary method of communication is via email, and we can be reached at ***@opencare.com for any further inquiries
The phone number has been taken off the calling listWe sincerely apologize for any inconvenience or frustration our calls might have caused
Initial Consumer Rebuttal /* (2000, 7, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If OpenCare's primary method of communication is email, I'm not sure why the Revdex.com is receiving complaints about unwanted phone call issues with this businessI do sincerely hope this company re-thinks their marketing and business standards

Initial Business Response /* (1000, 8, 2015/10/13) */
We have deleted the phone number from the calling list and apologize for any inconvenience this might hav caused

A patiet named [redacted] reached out to us in July of 2017, as she received an email saying that her appointment with [redacted] was cancelled on Opencare, however when she contacted the clinic, they confirmed that they did not cancel. We had clarified the confusion and assured her...

that she could still attend the appointment after which she’d be eligible for the gift card reward once she provided her dental receipt. 
On August 29th, 2017, Payal contacted us again letting us know that she had attended the appointment with the clinic however, she was not provided with a dental receipt. We then reiterated that a copy of the dental receipt is required for her to submit her gift card claim to us and that she could request a copy of her dental receipt directly from the clinic. The patient was then able to request a copy of the receipt and submitted her claim successfully. We were able to validate her claim and sent her the gift card via email, however she was not able to find/receive the gift card in her email. She provided us with an alternate email address to send it to and we have sent the gift card to that address.

Initial Business Response /* (1000, 8, 2015/10/29) */
We sincerely apologize for the annoyance this has caused. Our goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditions. The aim of our calls is to make sure our database of...

healthcare providers is up to date and has correct information, by asking providers to claim their profile.
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profile. Our primary method of communication is via email, and we can be reached at [redacted]@opencare.com for any further inquiries.
The phone number has been taken off the calling list, as well as your listing.

Initial Business Response /* (1000, 7, 2015/09/25) */
Hi Mr. [redacted],
We sincerely apologize for the annoyance this has caused. Our goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditions. The aim of our calls is to make sure our...

database of healthcare providers is up to date and has correct information, by asking providers to claim their profile.
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profile. Our primary method of communication is via email, and we can be reached at [redacted]@opencare.com for any further inquiries.
The phone number XXX XXX-XXXX has been taken off the calling list. We sincerely apologize for any inconvenience or frustration our calls might have caused.

Initial Business Response /* (1000, 8, 2015/10/13) */
Hi [redacted]!
We apologize for the distubance from our calls. I have taken off your phone number from the calling list.

Initial Business Response /* (1000, 5, 2015/10/07) */
Hi [redacted],
We sincerely apologize for the annoyance this has caused. Our goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditions. The aim of our calls is to make sure our database...

of healthcare providers is up to date and has correct information, by asking providers to claim their profile.
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profile. Our primary method of communication is via email, and we can be reached at [redacted]@opencare.com for any further inquiries.
You phone number has been deleted by one of our agent and she replied to you. We sincerely apologize for any inconvenience or frustration our calls might have caused.

Initial Business Response /* (1000, 5, 2015/09/14) */
We sincerely apologize for the inconvenience the calls might have caused. We have deleted
XXX XXX-XXXX from the calling list to stop calls
Initial Consumer Rebuttal /* (2000, 8, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
I accept this for my personal complaint but on a larger scale, no company should be leaving messages without a respond or reply contact phone number. This is the larger issue, that others will also be unable to stop the calls unless going through you or registering with them. This is not acceptable and they should change their voice mail so that "[redacted]" has a contact number that not only functions but is a direct line to stop the calls.

Initial Business Response /* (1000, 7, 2015/09/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@opencare.com
Hi [redacted],
We apologize for any inconvenience we might've caused. We have a support line on our website as well as a dedicated support team at...

[redacted]@opencare.com that would be happy to help resolve any issues you're having or remove you from the platform if that's what you'd like.
If there's anything else I can help you with, please just reach out to [redacted]@opencare.com
Best,
[redacted]

Initial Business Response /* (1000, 8, 2015/11/19) */
We sincerely apologize for any confusion our emails might have caused. Our goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditions. The aim of the email is to inform healthcare...

providers that their practices were named the best in their area by patients across different websites, including ours.
As we state in our email, in case you don't want to receive the award, you may reply to the letter you have received and we will take off your address.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am in favor of creative marketing but sometimes the line in the sand gets crossed of what is too creative. Please remember these are professional businesses and treat them as such.

Initial Business Response /* (1000, 5, 2015/11/09) */
We sincerely apologize for the annoyance this has caused. Our goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditions.
We have deleted your phone number, email and other...

information from our database.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company claims to have removed me from their lists via an email response.

Initial Business Response /* (1000, 13, 2015/10/06) */
Hi [redacted],
We sincerely apologize for the annoyance this has caused. Our goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditions. The aim of our calls is to make sure our...

database of healthcare providers is up to date and has correct information, by asking providers to claim their profile.
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profile. Our primary method of communication is via email, and we can be reached at [redacted]@opencare.com for any further inquiries.
The phone number XXX XXX XXXX has been taken off the calling list. We sincerely apologize for any inconvenience or frustration our calls might have caused.

Initial Business Response /* (1000, 8, 2015/10/05) */
Hi [redacted],
We sincerely apologize for the annoyance this has caused. Our goal at Opencare is to match patients with healthcare providers that are best suited to treat their specific conditions. The aim of our calls is to make sure our...

database of healthcare providers is up to date and has correct information, by asking providers to claim their profile.
We always honor the requests of healthcare providers to stop reaching out to them if they don't want to claim their profile. Our primary method of communication is via email, and we can be reached at [redacted]@opencare.com for any further inquiries.
The phone number XXX XXX-XXXX has been taken off the calling list. We sincerely apologize for any inconvenience or frustration our calls might have caused.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!

Final Consumer Response /* (3000, 10, 2015/07/28) */
Yet another phone call from Eva on Monday July 27th at 8:09 p.m. This time she asked if we were accepting "new out-of-pocket" patients, and instructed us to go to opencare.com/edit to use the "platform" and update our information, and if we had...

any questions to use the 'help' section on opencare.com.