OpenRoad Lending, LLC

This is incorrect.  Customer applied and was approved to refinance his 2014 Jeep Grand Cherokee for a rate that was only slightly lower than his current rate.  What the customer is not stating is on his current loan with WFDS, there is another borrower which does not want to be on the loan...

anymore.  In some states we are unable to delete customers off title and Georgia happens to be one of them.  Also by only having 1 person on the loan as compared to 2, the risk of default increases, thus making the rate go up.I am sorry we are unable to help you at this time but you are approved and if you add the other person to the loan, we will be able to continue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although it is just a declarative statement. I will go ahead with my review to caution other individuals not to waste their time if they might find themselves in a similar situation.
Regards,
[redacted]

First let me start by apologizing for your poor experience with our company. Unfortunately, we don't make the rules regarding titles, those are set by the state. In GA, we are not allowed to remove anyone from an existing title. We are reaching out to the state directly to see if there are any...

exceptions to this rule and will get back in touch once we hear back from them. It will be sometime next week before we get any feedback.Rest assured we will do anything possible to earn your business. Thank you for your patience.Regards,The OpenRoad Lending Team

They had all of the information the are claiming that they did not have at the time of the Quote I received over the phone. They recorded the phone conversation.They are lying about not having the Buy-out amount, The year of the  vehicle and all the other information. They had all of this Information when they Quoted me the $679 A Month, I just received another solicitation from them in the mail for $602. This is false advertising and they have to honor the 679 Quote they gave me on the phone after receiving the information they claim they did not have, or I will be left no other choice then to take this matter to a higher authority as this is clearly a Violation of the LawWhen consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The Federal Trade Commission enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears – in newspapers and magazines, online, in the mail, or on billboards or buses.