OpenSky, A Division of Capital Bank N.A

Openskycc.com I made my last payment on this account and closed it nearly years ago and today 08/10/I get a statementIt took me calls to cancel because although the rep said it was cancelled it never was, so now I have to wonder is this account Open again? Victor at Open Sky states it was a glitch, If I had a Dime for every time this company had a glitch, they would owe me moneySo all I can do now is wonder, is it open or closed, like the last months with this company in will I have to call many many more times to ensure they do the right thing? Sad state of affairs for US companies these days

November 21, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA RE: [redacted] ID # [redacted] I am responding to the complaint from our Open Sky® Secured Card customer [redacted] ***, on behalf of Capital Bank, N.A In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly and a letter was sent to the customer today via email Our bank has requested that [redacted] *** contact the Revdex.com, directly, in response to our resolution Please contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted] @capitalbankmd.com Sincerely, /s/ Jeanine R [redacted] Customer Service Lead OpenSky® Card

Hello, I spoke with [redacted] today in an effort to resolve the matter After explaining to him the steps I will take to resolve, he stated he is satisfied with that and agreed to contact me directly if any further concerns

We are responding to the complaint from our OpenSky Secured ***® Card customer [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response and I want this complaint closed because the company refuses to acknowledge my complaint Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: No letter was receivedNothing was handled properlyEverything that was supposed to come in the mail looks like it went to the address that should have been updatedThese people are complete jokesWhat will happen is now that a "lead" is on the case after I already spoke to Maryland I will be contacting them via CERTIFIED MAIL and after that of this is still taken lightly I will have to take legal action Regards, [redacted]

RE: [redacted] Revdex.com Case ID [redacted] Dear Sir or Madam:We are responding to the complaint from our [redacted] customer [redacted] .In order to comply with the Graham, Leach, Bliley Act (GLBA), [redacted] ***has contacted theconsumer directly and a letter was mailed to the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response toour findingsPlease contact us as soon as you may hearfrom the consumer, or, within days of receiptof this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at [redacted]

From: Revdex.com of Metro Washington DCDate: Mon, Jun 1, at 9:AMSubject: Fwd: Close a ComplaintTo: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: [redacted] *** < [redacted] @g***.com>Date: Sun, May 31, at 6:PMSubject: Close a ComplaintTo: [email protected]: I want to close my complaint [redacted] because the Company contacted me and resolve the problemThank you! [redacted] ***

June 3, To Whom It May Concern, I am responding to the complaint from our Open Sky Secured Card customer [redacted] , on behalf of Capital Bank, N.AIn order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly in response to his complaintCapital Bank has responded directly to [redacted] concerns via emailOur bank has requested that he contact the Revdex.com, directly, in response to our explanationPlease contact us as soon as you may hear from the consumer, or within days of receipt of this letter to update us on your records Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted] @capitalbankmd.com Regards, Bonnie Y [redacted] Customer Care Director OpenSky®, a division of Capital Bank, NA Office ¦###-###-####

February 12, 2018Revdex.com of Metro Washington DC and Eastern PennsylvaniaK Street, NW, 10"‘ FloorWashington DC, 2005-3404RE: [redacted] Revdex.com Case ID # [redacted] Dear Sir or Madam:We are responding to the complaint from our OpenSky Secured ***® Card customer [redacted] .In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted theconsumer directly and a letter was mailed to the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our findingsPlease contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at [redacted] .Sincerely,

[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me(BUT)I will not be completely satisfied until my1.Deposit is mailed to me and received and 2.Written conformation that my credit card account is closed and reported as being paid in full without any derogatory remarks on my credit concerning Open Sky CC.I spoke with [redacted] and agreed to the resolution (as long as it honored) [redacted]

From: Revdex.com of Metro Washington DCDate: Mon, Jun 1, at 10:AMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: Bonnie Y*** < [redacted] @capitalbankmd.com>Date: Sat, May 30, at 1:AMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" Thank you for your e*** I will be out of the office on Monday, June If your inquiry cannot await my return, please contact Kesha WestThank you, Bonnie

RE: [redacted] ID # [redacted] I am responding to the complaint from our OpenSky Secured ***® Credit Card customer [redacted] ***, on behalf of Capital Bank, N.AIn order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas responded directly to Ms [redacted] via an emailed letterPlease contact us as soon as you hear from the consumer that she is satisfied with our resolutionShould you have additional questions, please contact me directly at ###-###-#### or via email at [redacted] Sincerely, /s/ Bonnie Y [redacted] Customer Care Director OpenSky Secured ***® Credit Card Tell us why here

[redacted] ** [redacted] RE: [redacted] ID # [redacted] I am responding to the complaint from our OpenSky® Secured ***® Card customer [redacted] , on behalf of Capital Bank, N.A In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly We are requesting additional information from Ms [redacted] so that we may investigate her identity theft claim We will keep the complaint in a pending status for follow up Should you have any additional questions, please contact me directly at [redacted] or via email at [redacted] Sincerely, /s/ Jeanine R [redacted] OpenSky Card Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Attached in our confirmation that we responded directly to our customer

Dear Sir or Madam:We are responding to the complaint from our OpenSky Secured Visa® Card customer [redacted] .In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly and a letter was mailed to the customer today.Our bank has requested that Ms [redacted] contact the Revdex.com, directly, in response to our findingsPlease contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at [redacted] .Sincerely,Capital Bank Customer Service [redacted]

RE: [redacted] ***ID # [redacted] We are responding to the complaint from our [redacted] Secured Visa@ Card customer [redacted] ***, onbehalf of [redacted] ***in order to comply with the Graham, Leach, Bliley Act (GLBA), [redacted] has contacted theconsumer directly and a letter was mailed to the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response to ourresolutionPlease contact us as soon as you may hearfrom the consumer, or, within days of receiptof this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at [redacted]

RE: [redacted] Revdex.com Case ID # [redacted] Dear Sir or Madam:We are responding to the complaint from our 0penSky Secured ***® Card customer [redacted] .In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted theconsumer directly and a letter was mailed to the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our findingsPlease contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at ###-###-####.Sincerely,

From: Customer CareDate: Wed, Sep 2, at 11:AMSubject: [ [redacted] ] OpenSky Secured Credit CardTo: [redacted] @myRevdex.com.orgRE: [redacted] *** ID # [redacted] I am responding to the complaint from our Open Sky® Secured Card customer [redacted] ***, on behalf of Capital Bank, N.AIn order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly in response to her complaintCapital Bank has responded directly to [redacted] via email on September 2, Our bank has requested that she contact the Revdex.com, directly, in response to our resolution Please contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your recordsShould you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted] @capitalbankmd.comSincerely,Jeanine R.OpenSky Customer CareOpenSkyCustomer Care RepresentativeApplicants?855-763-OPEN (6736)Cardholders?###-###-####