OpenWorks

Jennifer Jones
She is the most con person a thief a liar and greedier she will make you pay her your money she will make promises that she will never fulfilled telling you that she’ll give you a work and they don’t give you nothing after six month they cut corners they don’t give you work and you lost your money please be careful with that lady and this company call open Openworks they are liars

I do belive this company is not what ive seen ppl say ..its truly a good company and I will stand behind them ...

Openworks are scam they are fraud money hungry cleaning franchise. I been lied to by this company only thing that I got out of this company was being broke and had to find a job to catch up on my bills.

OpenWorks are a fraud and I hope that people who are looking to get into the cleaning business do it on your own and not with any cleaning franchise.

Open works blatantly lied to you, only one thing they said was true. This company is run by greedy corrupt criminal type people. My complaint still stands, even more so now because of the lies they just told you.
 

This business does not meet up to its Mission or Vision Statement. I don't know how many different cleaners we have gone through since working with them, but we are fed up with their lack of business and looking to go with another cleaning company.

As our original response indicates, the Franchise Disclosure Document, signed by Mr. [redacted] daughter, whom is the Franchise owner, clearly states the initial 120 day fulfillment period begins when training is complete.  This Franchise owner completed training on 3/17/2016.  Hence the initial 120 fulfillment period runs through 7/15/2016.  If fulfillment is not achieved by that date, Mr. [redacted]s daughter may follow the process outlined in the signed Franchise Disclosure Document, which specifies the steps for requesting a refund or credit.

There have been several occasions when The [redacted] (Client) contacted OpenWorks regarding service concerns.  These are detailed below along with corresponding actions taken.Each time, we have responded in accordance with the terms of the contract.In July of 2013, OpenWorks received a termination notice, stating that the service levels were unsatisfactory.  One of our District Managers immediately went out to inspect the facility, document the deficiencies and report them to the Service Provider (Franchisee who performs the services).  The Service Provider took immediate action to address the concerns.  When the Client expressed additional concerns with the Service Provider, OpenWorks replaced the Service Provider with a different Service Provider.Most of the concerns were related to the restrooms.  There were several things identified:· The female/male ratio of employees was 16 to 1.  Hence the women’s restroom had much higher use.· We offered a discounted rate for a third day of regular janitorial services each week, which the Client declined.· To address the concern of water spots on the restroom floor, we recommended floor mats, which the Client did purchase.· We performed a complimentary deep restroom floor scrubbing as a courtesy at which time the Service Provider discovered the grout in the restrooms had not been properly sealed during the new construction process.In November 2013, the Client notified OpenWorks of a concern.  We notified the Service Provider immediately and ensured the issue was addressed. Following up with the Client, we were informed that the service levels were acceptable.  In early 2014, the Client raised concerns again, at which point, OpenWorks’ Divisional Director of Operations and another District Manager visited the Client. After discussion and inspection, it was determined that the most of the concerns were not justified. The tile selected for the restroom floor is a tile which is not optimal for high traffic areas as it shows every footprint. Again, the Service Provider performed a complimentary deep scrub to the restroom floor as a courtesy. Throughout 2014 there were some minor concerns raised, and each time, the Service Provider addressed the issue, generally the same day.In January 2015, the Client requested a meeting.  She pointed out a few concerns.  We notified the Service Provider and the issues were addressed.  The Client appeared satisfied.In February 2015, the Client notified us of a trash can which had not been emptied the night before. The Service Provider sent someone to resolve same day.The contract between OpenWorks and the Client states:"In the event Client believes there exists any material deficiency with respect to janitorial services provided hereunder, Client shall provide OpenWorks written notice specifying the particulars of the claimed deficiency and permitting OpenWorks at least ten (10) business days to investigate and initiate corrective measures.  In the event OpenWorks does not consider the Client’s claimed deficiencies to be justified, OpenWorks will so notify the Client.  Client may only terminate this Agreement “for cause” based upon a material deficiency with respect to the janitorial service if, and only if, Client shall have provided written notice to OpenWorks specifying the deficiencies and OpenWorks fails to initiate corrective action within ten (10) business days following OpenWorks’ receipt of written notice.  To the extent OpenWorks initiates corrective action with respect to a claimed deficiency, the issue giving rise to that claimed deficiency shall be deemed cured and a separate notice shall be required with respect to any other claimed material deficiency thereby permitting OpenWorks an opportunity to investigate and to initiate corrective action with respect to such other claimed deficiency(ies) in accordance with the provisions of this paragraph." Customer satisfaction is extremely important to OpenWorks.  When we have been made aware of concerns, they have been addressed promptly, and in most cases, same day. If the Client wishes to terminate the contract, there is an early termination clause contained in the contract, which we have reviewed with the Client. If there are current concerns the Client has regarding service, if they notify OpenWorks, we will ensure they are addressed promptly.

Open works blatantly lied to you, only one thing they said was true. This company is run by greedy corrupt criminal type people. My complaint still stands, even more so now because of the lies they just told you....

 

OpenWorks started working with the [redacted] back in 2009.  We only service the location 2 times a week even though they are open all week long. All of the concerns we received have been immediately addressed and followed up with meetings with...

the customer.  The customer has expectations that are not included in the contract.  We have offered them additional cleaning days and at a reduced price but they declined.  Servicing the account only 2 days a week is not meeting the facility needs, however they do not want to pay for more cleaning days.  We have gone out and performed special cleaning services there many times free of charge in an attempt to please the customer.  On one visit by our manager he saw the customer coming from another cleaning companies office next door and they told us they were going to cancel us and use them because they were cheaper. We told them they had a contract and if they wanted to cancel they would have to pay the fees associated with ending the contract early.  From that point forward they have been sending unfounded complaints in an effort to get out of the contract to go with a cheaper company.  OpenWorks is providing great service and is adhering to the contract that both parties signed.  OpenWorks has gone above and beyond the scope of the contract and the customer is receiving services beyond what is billed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

OpenWorks response to my complaint is a fine example of their lack of integrity. If leaving a bottle of glass cleaner with crumpled up paper towels on the water fountain is above expectations, then so be it. If a dead fly laying on a light yellow colored window sill is above expectations, then so be it. If several hand prints remain on a window for several weeks is beyond expectations, then so be it. If replenishing paper towel dispensers is above expectations, then so be it. And if leaving an envelope on the floor under a countertop next to the trash bin signaling a concern that the trash can was not moved and the floor not cleaned is above expectations, then so be it. And yes, these items I speak of are included in the contract and scope of work.

The back to back sentences as follows are also a testament to their integrity. “…..offered them additional cleaning days at a reduced price….” then they continue with “….they do not want to pay for more cleaning days.” They did provide a tile floor scrub in the restrooms and that was the only time for special cleaning services at no charge.

Now I will speak to their allegation of me telling their representative that I was going to contract with our neighbor, [redacted] because they are cheaper. It was through communication with OpenWorks manager that I learned that [redacted] provides janitorial services; and by the way while he was in our lobby, he did not have any kind words to say about [redacted]. The words used by the writer of their response is totally false and fabricated. Our company has hired [redacted] on a few occasions for construction related projects, i.e. relocating a 4 foot long cabinet and installing a countertop and drywall repair and paint touch up.  And yes, I have saved all my e-mail communications, their responses, and pictures.Their inferior services and repeated deficiencies continue.

Regards,[redacted]

Dear Revdex.com, please refer to attached letter.  Thank you.

Review: The janitorial services are extremely inferior for the past two years. I have a file of documented communications with the franchise owner and OpenWorks Management. We have met face to face several times with promises of this won't happen again. We have grown weary of the floors not being dusted, carpet not being vacuumed, kitchen countertops not being cleaned, paper towel and soap dispensers not being replenished. We are a government entity and Federal dollars are paying for nothing.Desired Settlement: I want to cancel our remaining one year contract with this provider without being responsible for the termination fee.

Business

Response:

OpenWorks started working with the [redacted] back in 2009. We only service the location 2 times a week even though they are open all week long. All of the concerns we received have been immediately addressed and followed up with meetings with the customer. The customer has expectations that are not included in the contract. We have offered them additional cleaning days and at a reduced price but they declined. Servicing the account only 2 days a week is not meeting the facility needs, however they do not want to pay for more cleaning days. We have gone out and performed special cleaning services there many times free of charge in an attempt to please the customer. On one visit by our manager he saw the customer coming from another cleaning companies office next door and they told us they were going to cancel us and use them because they were cheaper. We told them they had a contract and if they wanted to cancel they would have to pay the fees associated with ending the contract early. From that point forward they have been sending unfounded complaints in an effort to get out of the contract to go with a cheaper company. OpenWorks is providing great service and is adhering to the contract that both parties signed. OpenWorks has gone above and beyond the scope of the contract and the customer is receiving services beyond what is billed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

OpenWorks response to my complaint is a fine example of their lack of integrity. If leaving a bottle of glass cleaner with crumpled up paper towels on the water fountain is above expectations, then so be it. If a dead fly laying on a light yellow colored window sill is above expectations, then so be it. If several hand prints remain on a window for several weeks is beyond expectations, then so be it. If replenishing paper towel dispensers is above expectations, then so be it. And if leaving an envelope on the floor under a countertop next to the trash bin signaling a concern that the trash can was not moved and the floor not cleaned is above expectations, then so be it. And yes, these items I speak of are included in the contract and scope of work.

The back to back sentences as follows are also a testament to their integrity. “…..offered them additional cleaning days at a reduced price….” then they continue with “….they do not want to pay for more cleaning days.” They did provide a tile floor scrub in the restrooms and that was the only time for special cleaning services at no charge.

Now I will speak to their allegation of me telling their representative that I was going to contract with our neighbor, [redacted] because they are cheaper. It was through communication with OpenWorks manager that I learned that [redacted] provides janitorial services; and by the way while he was in our lobby, he did not have any kind words to say about [redacted]. The words used by the writer of their response is totally false and fabricated. Our company has hired [redacted] on a few occasions for construction related projects, i.e. relocating a 4 foot long cabinet and installing a countertop and drywall repair and paint touch up. And yes, I have saved all my e-mail communications, their responses, and pictures.

Their inferior services and repeated deficiencies continue.

Regards,[redacted]

Business

Response:

There have been several occasions when The [redacted] (Client) contacted OpenWorks regarding service concerns. These are detailed below along with corresponding actions taken.Each time, we have responded in accordance with the terms of the contract.In July of 2013, OpenWorks received a termination notice, stating that the service levels were unsatisfactory. One of our District Managers immediately went out to inspect the facility, document the deficiencies and report them to the Service Provider (Franchisee who performs the services). The Service Provider took immediate action to address the concerns. When the Client expressed additional concerns with the Service Provider, OpenWorks replaced the Service Provider with a different Service Provider.Most of the concerns were related to the restrooms. There were several things identified:· The female/male ratio of employees was 16 to 1. Hence the women’s restroom had much higher use.· We offered a discounted rate for a third day of regular janitorial services each week, which the Client declined.· To address the concern of water spots on the restroom floor, we recommended floor mats, which the Client did purchase.· We performed a complimentary deep restroom floor scrubbing as a courtesy at which time the Service Provider discovered the grout in the restrooms had not been properly sealed during the new construction process.In November 2013, the Client notified OpenWorks of a concern. We notified the Service Provider immediately and ensured the issue was addressed. Following up with the Client, we were informed that the service levels were acceptable. In early 2014, the Client raised concerns again, at which point, OpenWorks’ Divisional Director of Operations and another District Manager visited the Client. After discussion and inspection, it was determined that the most of the concerns were not justified. The tile selected for the restroom floor is a tile which is not optimal for high traffic areas as it shows every footprint. Again, the Service Provider performed a complimentary deep scrub to the restroom floor as a courtesy. Throughout 2014 there were some minor concerns raised, and each time, the Service Provider addressed the issue, generally the same day.In January 2015, the Client requested a meeting. She pointed out a few concerns. We notified the Service Provider and the issues were addressed. The Client appeared satisfied.In February 2015, the Client notified us of a trash can which had not been emptied the night before. The Service Provider sent someone to resolve same day.The contract between OpenWorks and the Client states:"In the event Client believes there exists any material deficiency with respect to janitorial services provided hereunder, Client shall provide OpenWorks written notice specifying the particulars of the claimed deficiency and permitting OpenWorks at least ten (10) business days to investigate and initiate corrective measures. In the event OpenWorks does not consider the Client’s claimed deficiencies to be justified, OpenWorks will so notify the Client. Client may only terminate this Agreement “for cause” based upon a material deficiency with respect to the janitorial service if, and only if, Client shall have provided written notice to OpenWorks specifying the deficiencies and OpenWorks fails to initiate corrective action within ten (10) business days following OpenWorks’ receipt of written notice. To the extent OpenWorks initiates corrective action with respect to a claimed deficiency, the issue giving rise to that claimed deficiency shall be deemed cured and a separate notice shall be required with respect to any other claimed material deficiency thereby permitting OpenWorks an opportunity to investigate and to initiate corrective action with respect to such other claimed deficiency(ies) in accordance with the provisions of this paragraph." Customer satisfaction is extremely important to OpenWorks. When we have been made aware of concerns, they have been addressed promptly, and in most cases, same day. If the Client wishes to terminate the contract, there is an early termination clause contained in the contract, which we have reviewed with the Client. If there are current concerns the Client has regarding service, if they notify OpenWorks, we will ensure they are addressed promptly.

I recently got involved with Openworks as a franchisee and have experienced problems with them from day 1...they told me they had plenty of accounts in my area,that was a lie!...I had to call them several times over several months,when they finally gave me 2 accounts that were not in the county I live in and these customers were ready to quit Openworks due to several reasons..actually there was another account that we did for 1 day and the client quit Openworks the very next day...they told us they have sales people that come to your area and get you customers,that is a blatent lie!....they ended up only giving me problem accounts just to attempt to fulfill the obligation which they still have not fulfilled...I'm at my wits end with these bs!

The business practices of this organization is underhanded. On a "contract" that renews annually a customer cannot cancel the contract without penalty unless it is within 30 days of the renewal date - imagine going 11 to 12 months with sub standard cleaning service to a professional dental office where oral surgery is being performed. Unkempt and downright dirty would be the best way to describe the quality of their janitorial services.