Opti-Loss Garcinia

Dear [redacted] ,Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, the customer ordered our garcinia and mango cleanse products on a day trial basis back on 08/04/and paid the shipping and handling fees of $and $The trial expired on 08/18/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/18/$for the garcinia and $for the mango cleanse.The customer had contacted our Customer Service on 08/21/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountThe customer was also requesting a refund so our Customer Service issued a courtesy refund $for the garcinia and $for the mango cleanse which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the garcinia and $for the mango cleanse charged on 08/18/Here are the refund confirmations:$Trans ID: [redacted] dated 08/23/ $Trans ID: [redacted] dated 08/23/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Re: Mrs [redacted] D ***Complaint ID [redacted] Our goal is to assure that our customers are completely satisfied,thus we have provided our customer refunds for the shipping & handling fees, $and $4.95.Here are the refund confirmations:07/11/Refunded - $Trans-ID: [redacted] 07/11/Refunded - $Trans-ID: [redacted] Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] ***r:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Mango Cleanse on a day trial basis back on 05/09/and paid the shipping and handling fees of $ [redacted] and $***.The trial expired on 05/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/23/$ [redacted] for the Garcinia and $ [redacted] for the Mango Cleanse.Due to no cancellation the autoship program took effect.The following month on 06/22/the customer was charged for new shipments,$ [redacted] for the Garcinia and $ [redacted] for the Mango Cleanse.The following month on 07/22/the customer was charged for new shipments,$ [redacted] for the Garcinia and $ [redacted] for the Mango Cleanse.The following month on 08/22/the customer was charged for new shipments,$ [redacted] for the Garcinia and $ [redacted] for the Mango Cleanse.Customer contacted our Customer Service on 08/26/and requested for the subscription to be cancelled,which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the desired refund for for any misunderstanding when placing the order.Here are the refund confirmations:$ [redacted] Trans ID: [redacted] dated 09/27/ $ [redacted] CHECK REFUND$ [redacted] Trans ID: [redacted] dated 09/27/ $ [redacted] CHECK REFUND$ [redacted] Trans ID: [redacted] dated 09/27/ $ [redacted] CHECK REFUND$ [redacted] Trans ID: [redacted] dated 09/27/$ [redacted] CHECK REFUNDRefunds to customer’s account will reflect within to business days.Checks will arrive within 2-weeks.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/18/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/01/$for the Skin Cream and $for the Eye Serum Customer contacted our Customer Service on 06/02/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charge on 06/01/2017,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations: $Trans ID: [redacted] dated 06/07/ $Trans ID: [redacted] dated 6/07/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Garcinia and Mango Cleanse supplements on a day trial basis back on 04/27/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/11/and due to the fact that the customer didn’t cancel they were charged for the original shipment,$for the Garcinia and $for the Mango Cleanse .Due to no cancellation the autoship program took effect.The following month on 06/11/the customer was charged for new shipments,$for the Garcinia and $for the Mango Cleanse.Again the following month on 07/11/the customer was charged for new shipments,$for the Garcinia and $for the Mango Cleanse.Customer contacted our Customer Service on 07/11/and requested for her subscription to be cancelled, which we did.The customer also requested a refund our Customer Service offered the customer a refund for the charges on 07/11/2017,$for the Garcinia and $for the Mango Cleanse,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the following refunds, $for the Garcinia charged on 06/11/2017,$for the Mango Cleanse charged on 06/11/2017,$for the Garcinia charged on 05/11/2017,and $for the Mango Cleanse charged on 05/11/for any misunderstanding when placing the orderHere are the refund confirmations:07/13/- Refunded - $Trans-ID: [redacted] 07/13/- Refunded - $Trans-ID: [redacted] 07/13/- Refunded - $Trans-ID: [redacted] 07/13/- Refunded - $Trans-ID: [redacted] Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.quickly

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our Company strives to make sure that our customers are 100% satisfied, so we take Consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.ACCording to our records, Customer ordered our Garcinia and Cleanse on a day trial basis back on 08/10/and paid the shipping and handling fees of $and $79.95.The trial expired on 08/24/and due to the fact that our customer did not Contact us to cancel their trial they were subsequently charged for the original shipments on 08/24/$for the Garcinia and $for the CleanseDue to no cancellation the autoship program took effect.The following month on 08/26/the customer was charged for new shipments, $for the Garcinia and $for the Cleanse.Customer contacted our Customer Service on 08/24/and requested for the subscription to be cancelled, which we did...We also offered the customer free shipments, which the customer also accepted and has received themHowever we feel for our customer's concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 08/24/2017, $for the Garcinia and $for the Cleanse for any misunderstanding when placing the orderCustomer will be receiving the $back into their accountHere is the Transaction ID:and will receive the $via check.Check refunds will arrive within 2-weeksRefunds going back into the account will reflect within 3-business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm... and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our Garcinia and Mango Cleanse products on a 14 day trial basis back on 06/12/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 06/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/26/2017 $89.92 for the Garcinia and $79.95 for the Mango Cleanse.Customer had contacted our Customer Service on 06/27/2017 and requested for the subscription to be cancelled,which we did.Customer also requested a refund our Customer Service offered the customer a courtesy refund,$22.48 for the Garcinia and $19.98 for the Mango Cleanse,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $67.44 for the Garcinia and $59.67 for the Mango Cleanse charged on 06/26/2017 for any misunderstanding when placing their order. Here are the refund confirmations:$67.44 Trans ID: [redacted] dated 06/29/2017. $59.97 Trans ID: [redacted] dated 06/29/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI feel that there is a deception in the advertising of this productI'm not the only consumer who was lead to believe that this was a free sample with the only charge being the shippingAny verbage of a "trial period" and then having to pay for the original "free product" if you don't cancel is deceitfulHow can it be free and then you get charged the full fee? There is no additional product sent out for that chargeThese businesses need to be held accountable for honest advertisingI appreciate them refunding my moneyThere will be more people with this same issue if they leave their advertising the way it isThank you Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers
commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Garcinia and Mango Cleanse on a day trial basis back on 05/26/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/09/$for the for the Garcinia and $for the Mango Cleanse. Customer contacted our Customer Service on 06/13/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience,thus we will be providing refunds for the charges on 06/09/2017,$for the for the Garcinia and $for the Mango Cleanse for any misunderstanding when placing the order.Here are the refund confirmations: $Trans ID:*** dated 06/20/ $79.95Trans ID:*** dated 06/20/2017. Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Garcinia and Mango Cleanse supplements on a day trial basis back on 06/05/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/19/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/19/$ for the Garcinia and $for the Mango Cleanse.Customer had contacted our Customer Service on 06/19/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.The customer also requested a refund our Customer Service offered the customer a courtesy refund, $for the Garcinia and $for the Mango Cleanse,which the customer accepted.However we feel our customer’s concerns thus we have provided the remaining refund for any misunderstanding when placing the order, $for the Garcinia and $for the Mango Cleanse.Here are the refund confirmations: Refunded - $Trans-ID: *** Date 06/27/Refunded - $Trans-ID: *** Date 06/27/2017Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will email you when all payments are received Thank you so much for your assistance your company it truly a blessing!
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm...

and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our Garcinia and Mango Cleanse products on a 14 day trial basis back on 06/12/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 06/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/26/2017 $89.92 for the Garcinia and $79.95 for the Mango Cleanse.Customer had contacted our Customer Service on 06/27/2017 and requested for the subscription to be cancelled,which we did.Customer also requested a refund our Customer Service offered the customer a courtesy refund,$22.48 for the Garcinia and $19.98 for the Mango Cleanse,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $67.44 for the Garcinia and $59.67 for the Mango Cleanse charged on 06/26/2017 for any misunderstanding when placing their order. Here are the refund confirmations:$67.44 Trans ID:[redacted] dated 06/29/2017.         $59.97 Trans ID:[redacted] dated 06/29/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Garcinia and Cleanse on a 14 day trial basis back on 06/09/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 06/23/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/23/2017 $89.92 for the Garcinia and $79.95 for the Cleanse.Customer contacted our Customer Service on 07/18/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 06/23/2017,$89.92 for the Garcinia and $79.95 for the Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.92 Trans ID:[redacted] dated 07/31/2017.      $79.95 Trans ID:[redacted] dated 07/31/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/27/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 05/11/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/11/2017 $89.92 for the Garcinia and $79.95 for the Mango Cleanse.Customer contacted our Customer Service on 05/25/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 05/11/2017 $89.92 for the Garcinia and $79.95 for the Mango Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.92 Trans ID:[redacted] dated 06/02/2017.      $79.95 Trans ID:[redacted] dated 06/02/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.