Opti-Loss Garcinia

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 05/18/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 06/01/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/01/2017 $89.92 for the Skin Cream and $79.95 for the Eye Serum.  Customer contacted our Customer Service on 06/02/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charge on 06/01/2017,$89.92 for the Skin Cream and $79.95 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations: $89.92 Trans ID:[redacted] dated 06/07/2017.      $79.95 Trans ID:[redacted] dated 6/07/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]r:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Mango Cleanse on a 14 day trial basis back on 05/09/2017 and paid the shipping and handling fees of $[redacted] and $[redacted].The trial expired on 05/23/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/23/2017 $[redacted] for the Garcinia and $[redacted] for the Mango Cleanse.Due to no cancellation the autoship program took effect.The following month on 06/22/2017 the customer was charged  for new shipments,$[redacted] for the Garcinia and $[redacted] for the Mango Cleanse.The following month on 07/22/2017 the customer was charged  for new shipments,$[redacted] for the Garcinia and $[redacted] for the Mango Cleanse.The following month on 08/22/2017 the customer was charged for new shipments,$[redacted] for the Garcinia and $[redacted] for the Mango Cleanse.Customer contacted our Customer Service on 08/26/2017 and requested for the subscription to be cancelled,which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the desired refund for for any misunderstanding when placing the order.Here are the refund confirmations:$[redacted] Trans ID:[redacted] dated 09/27/2017.      $[redacted]  CHECK REFUND$[redacted] Trans ID:[redacted] dated 09/27/2017.      $[redacted]  CHECK REFUND$[redacted] Trans ID:[redacted] dated 09/27/2017.      $[redacted]  CHECK REFUND$[redacted] Trans ID:[redacted] dated 09/27/2017. $[redacted]  CHECK REFUNDRefunds to customer’s account will reflect within 3 to 7 business days.Checks will arrive within 2-3 weeks.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I feel that there is a deception in the advertising of this product. I'm not the only consumer who was lead to believe that this was a free sample with the only charge being the shipping. Any verbage of a "trial period" and then having to pay for the original  "free product" if you don't cancel is deceitful. How can it be free and then you get charged the full fee? There is no additional product sent out for that charge. These businesses need to be held accountable for honest advertising. I appreciate them refunding my money. There will be more people with this same issue if they leave their advertising the way it is. Thank you. 
Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Mango Cleanse supplements on a 14 day trial basis back on 06/09/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 06/23/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/23/2017 $89.92 for the Garcinia and $79.95 for the  Mango Cleanse.Customer contacted our Customer Service on 07/12/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 06/23/2017, $89.92 for the Garcinia and $79.95 for the  Mango Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.92 Trans ID:[redacted] dated 07/13/2017.      $79.95 Trans ID:[redacted] dated 07/13/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our Company strives to make sure that our customers are 100% satisfied, so we take Consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.ACCording to our records, Customer ordered our Garcinia and Cleanse on a 14 day trial basis back on 08/10/2017 and paid the shipping and handling fees of $89.92 and $79.95.The trial expired on 08/24/2017 and due to the fact that our customer did not Contact us to cancel their trial they were subsequently charged for the original shipments on 08/24/2017 $89.92 for the Garcinia and $79.95 for the Cleanse. Due to no cancellation the autoship program took effect.The following month on 08/26/2017 the customer was charged for new shipments, $89.92 for the Garcinia and $79.95 for the Cleanse.Customer contacted our Customer Service on 08/24/2017 and requested for the subscription to be cancelled, which we did...We also offered the customer free shipments, which the customer also accepted and has received them. However we feel for our customer's concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 08/24/2017, $89.92 for the Garcinia and $79.95 for the Cleanse for any misunderstanding when placing the order. Customer will be receiving the $89.92 back into their account. Here is the Transaction ID:86592032 and will receive the $79.95 via check.Check refunds will arrive within 2-3 weeks. Refunds going back into the account will reflect within 3-7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Re: Mrs. [redacted] D [redacted]Complaint ID [redacted]Our goal is to assure that our customers are completely satisfied,thus we have provided our customer refunds for the shipping & handling fees, $4.99 and $4.95.Here are the refund confirmations:07/11/2017 Refunded - $4.95 Trans-ID: [redacted]07/11/2017 Refunded - $4.99 Trans-ID: [redacted]Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 07/10/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 07/24/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/24/2017 $89.92 for the Skin Cream and $79.95 for the Eye Serum.Due to no cancellation the autoship program took effect.The following month on 08/24/2017 the customer was charged for new shipments,$89.92 for the Skin Cream and $79.95 for the Eye Serum.Customer contacted our Customer Service on 08/29/2017 and requested for the subscription to be cancelled, which we did.Customer contacted our Customer Service again on 09/01/2017 requesting a refund.Our Customer Service offered the customer a courtesy refund,$67.44 for the Skin Cream and $59.96 for the Eye Serum,which the customer accepted.Shortly after the customer contacted our Customer Service again unsatisfied.Our Customer service offered the customer the remaining $22.48 for the Garcinia,which the customer also accepted. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the following refunds, $89.92 for the Garcinia charged on 07/24/201, the remaining $19.99 for the Cleanse charged on 08/24/2017, and $79.95 for the Cleanse charged on 07/24/2017 for any misunderstanding when placing the order.Customer will receive the $19.99 and $79.95 via check the remaining will be refunded back to the customer’s account.Here are the refund confirmations:$89.92 Trans ID:[redacted] dated 09/13/2017.      $79.95 Via Check 09/13/2017. $19.99 Via Check 09/13/2017. For check refunds please allow up 2-3 weeks for check to arrive.Refunds to account should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]  :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Cleanse supplements on a 14 day trial basis back on 07/04/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 07/18/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/18/2017 $89.92 for the Garcinia and $79.95 for the Cleanse.Due to no cancellation the autoship program took effect.The following month on 08/18/2017 the customer was charged for new shipments,$89.92 for the Garcinia and $79.95 for the Cleanse.Customer contacted our Customer Service on 08/18/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund of $79.95 for the Cleanse for any misunderstanding when placing the order.Here is the refund confirmation:$79.95 Trans ID:[redacted] dated 09/13/2017.      Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Dear [redacted],Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, the customer ordered our garcinia and mango cleanse products on a 14 day trial basis back on 08/04/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 08/18/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/18/2017 $89.92 for the garcinia and $79.95 for the mango cleanse.The customer had contacted our Customer Service on 08/21/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account. The customer was also requesting a refund so our Customer Service issued a courtesy refund $31.47 for the garcinia and $27.98 for the mango cleanse which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $58.45 for the garcinia and $51.97 for the mango cleanse charged on 08/18/2017. Here are the refund confirmations:$58.45 Trans ID:[redacted] dated 08/23/2017         $51.97 Trans ID:[redacted] dated 08/23/2017  Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Cleanse  supplements on a 14 day trial basis back on 06/30/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 07/14/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/14/2017 $89.92 for the Garcinia and $79.95 for the Cleanse,however the $79.95 for the Cleanse was declined.Customer contacted our Customer Service on 07/14/2017 and requested for the subscription to be cancelled, which we did.Our Customer Service  also voided the declined charge as a courtesy.Nonetheless, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the $89.92 charged for the Garcinia on 07/14/2017 for any misunderstanding when placing the order.Here is the refund confirmation:$89.92 Trans ID:[redacted] dated 07/26/2017. Refund should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Garcinia and Mango Cleanse supplements on a 14 day trial basis back on 06/12/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 06/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/26/2017 $89.92 for the Garcinia and $79.95 for the Mango Cleanse.Customer contacted our Customer Service on 06/29/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 06/26/2017, $89.92 for the Garcinia and $79.95 for the Mango Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:07/12/2017  Refunded - $79.95 Trans-ID: [redacted]      07/12/2017 Refunded - $89.92 Trans-ID: [redacted]Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]  : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Garcinia and Mango Cleanse supplements on a 14 day trial basis back on 04/27/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 05/11/2017 and due to the fact that the customer didn’t cancel they were charged for the original shipment,$89.92 for the Garcinia and $79.95 for the Mango Cleanse .Due to no cancellation the autoship program took effect.The following month on 06/11/2017 the customer was charged for new shipments,$89.92 for the Garcinia and $79.95 for the Mango Cleanse.Again the following month on 07/11/2017 the customer was charged for new shipments,$89.92 for the Garcinia and $79.95 for the Mango Cleanse.Customer contacted our Customer Service on 07/11/2017 and requested for her subscription to be cancelled, which we did.The customer also requested a refund our Customer Service offered the customer a refund for the charges on 07/11/2017,$89.92 for the Garcinia and $79.95 for the Mango Cleanse,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the following refunds, $89.92 for the Garcinia charged on 06/11/2017,$79.95 for the Mango Cleanse charged on 06/11/2017,$89.92 for the Garcinia charged on 05/11/2017,and $79.95 for the Mango Cleanse charged on 05/11/2017 for any misunderstanding when placing the order. Here are the refund confirmations:07/13/2017 - Refunded - $89.92 Trans-ID: [redacted]07/13/2017 - Refunded - $79.95 Trans-ID: [redacted]07/13/2017 - Refunded - $89.92 Trans-ID: [redacted]07/13/2017 - Refunded - $79.95 Trans-ID: [redacted]Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.quickly