Optimum Outcomes

I do not like wake up calls so if you want to talk to me call me after nine in the morning .Since I know I dont owe any one any money I dont know why you are calling me. If you are calling why dont you talk instead of me having to call you back I do not return calls like that if I call someone I talk to them I dont text someone and say call me I want to talk to so if you want to talk to me call me I will not call you back I did today and was discounted twice shirley gerdon 714 940 0740

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Hello, This is in response to the rejected response from [redacted] As previously stated, we do not hold her accounts in our office, therefore she does not owe our company moneyIf the consumer has questions regarding her accounts, she would need to speak with the original creditor, [redacted] Hospital Thank you

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ The account is no longer in our office as it has been recalled by the clientWe have sent a letter referenceing the zero balance reflected on your account by the payments made in to the email address providedYou may use this letter to show proof that your account was paidIf you have any further questions please contact a customer service representative [redacted]

We have reviewed the submission and found the following in our researchWe have emailed a paid in full letter for the recently paid accounts to Ms [redacted] as requestedIt is a password protected PDF and the password was sent under separate cover

Good morning,More information is needed in order to research your complaintThank you

Complaint: [redacted] I am rejecting this response because: This is not my debt and you admitted that the bill is not in my name and the patient is over years old There is no reason that I should be being harassed by you and/or open MRI I have no way of having the real patient contact the open MRI This is absurd; please remove my name from your account and harassing me and my credit My credit score has dropped and I was never the patient; by your own admission Please help me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is a liePlease show proof, I would've rejected this before if I was notifiedPlease show proof of mail being sent on from youThis business needs to be fined for not complyRemove yourself from my report and do things the right way Sincerely, Jacqueline [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely,Erica [redacted] Erica [redacted]

Complaint: [redacted] I am rejecting this response because: the file can not be found by Revdex.comI will need for this company to be found and the case to be resolved Sincerely, [redacted] ***

Hello, This is in response to complaint ID # [redacted] After researching the consumer's account we see that her accounts are at a zero balanceHowever, we do not show a correct social security number listed on the consumer's accountWe will need the consumer's full social security number to be able to delete the derogatory marks on her creditCan the consumer please provide a full social and we will move forward with credit deleting her accounts? Thank you

Hello, This is in response to compliant ID [redacted] I have researched the consumer’s complaints and have heard from the facility that they do not allow charity care for group so the patient could not have received charity care to cover this billAlso, please be advised that [redacted] Physicians Network is now known as [redacted] HealthcareThe balance is patient responsibility Thank you!

We have reviewed the submission and found the following in our researchWe have not active accounts in our office for Ms [redacted] All accounts have previously been submitted to all three credit bureaus to have any derogatory information removedIf any information still appears, please dispute it directly with the bureau that still lists the incorrect information

Our records indicate that the only time that we made contact with the consumer was on 12/27/At that time the consumer requested to not be called anymore and we placed the number on the Do Not Call listNo more outbound calls have been made to the consumer since the request was made on 12/27/Thank you

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ We have updated the address in our files and sent a validation letter to your home addressWe have made numerous attempts to contact you by phone at the number you have listed in your complaint with no answer If you would like to discuss this further please contact a customer service representative at XXX-XXX-XXXX

We have received the complaint and have contacted our client for validationAs of today, we have not received a responseWe have withdrawn the account today and ceased all collection activityThe account has also been submitted to all three credit bureaus for deletion

We have contacted our client, [redacted] Hospital, they have advised they are reviewing the matter furtherSince the payment was made over twelve months ago, any refund would be issued by [redacted] HospitalAll funds were forwarded to our client and they are aware of the total amount paid

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ We have received your complaint via the Revdex.comPlease let us know how we can assist you? You may provide this information here or you can contact a customer service representative at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ The account in question currently reflect a present balanceIf you have a copy of the explanation of benefits or copy of a proof of payment (i.eCancelled check) we would be happy to reviewPlease send documentation to the address listed below We have sent a validation letter to your home addressIf you have any questions please contact a customer service representative at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the company does not validate the claimI have mailed out two billing statement obtained from UNC health care for the specified dates of service indicating that I did not have a past due balanceThere is no record that any account of mine was sent to collections Final Consumer Response / [redacted] (4200, 20, 2015/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent copies of billing statements from UNC to Optimum twice which detailed a zero balance and have not received any acknowledgement from Optimum Final Business Response / [redacted] (4000, 22, 2015/08/12) */ At this time we have not received any documentation from you regarding a proof of payment or explanation of benefitsIf you can send in a copy of the check or explanation of benefits we would be happy to further investigate If you are having trouble sending this documentation through the mail, than you can email it to the email address listed belowYou can get this information from a customer service representative at XXX-XXX-XXXX as well EMAIL: [redacted] @oorcm.com

Complaint: [redacted] I am rejecting this response because: You have still not provided me any information and you continue to say the same thing with no proof Sincerely, [redacted] ***

We have reviewed the submission and found the following in our researchWe do not have enough information to verify that the account in question belongs to Ms [redacted] If she believes the account is not hers, please submit a copy of a photo ID and police reportOtherwise, please contact our office to verify further demographics so that we can resolve her concern