Optimum Outcomes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We have researched the information provided and found the following:We have researched the dispute with the provider and found that the balance is outstandingThere is no record of a double billing and in order for our office to research further we would need a proof of paymentYou can send the information to our office at the address listed belowIf you would like to speak with a customer service represenative, please call [redacted] Optimum Outcomes, Inc[redacted] ***

Complaint: [redacted] I am rejecting this response because: I have learned that there are not one but two accounts with an outstanding debtIt was senseless to try and settle any debts with this companyThis company is infamous for making countless mistakes regarding customer service debt related issuesOptimum Outcomes is not a true representation of a business handling debt resolutionOptimum Outcomes failed to pull up ALL medical expense accounts under my nameTo date, I have two accounts that are outstanding from the failure of Optimum Outcomes debt resolution which resulted from poor staff trainingSettling any debt with Optimum Outcomes is no longer an option! I will make payment arrangements with the provider whom I am sure will honor the established agreement to pay off all debtsOptimum Outcomes, by far, is the worst company offering debt resolution to anyone Sincerely, [redacted]

We called Ms [redacted] as promisedShe then returned our call and paid the accounts in questionA paid in full and deletion letter have been emailed to the email address provided when we spoke to herA submission has been sent to all three credit bureaus to remove any derogatory informationPlease allow up to days for the credit bureaus to updateShe can provide the letter in the interim

We have reviewed the information you have provided and found the following: The account in question has been deleted from your credit fileWe have sent documentation regarding this matter to your email address we have on fileIf you have any further questions please contact a customer service representative at [redacted]

We have provided validation for the accounts that we currently have for Ms [redacted] We were not provided account number information in her complaintIn order to research further, we will need the information posted to Ms [redacted] 's credit reportWe are unable to communicate directly with Ms [redacted] due to her cease and desist request

Good morning, The only correspondence received from the consumer is this Revdex.com complaintAs of the original date of the complaint, Optimum Outcomes has researched our systems for all incoming and outgoing callsWe have left several messages for the consumer but have never made contact directlyWe have mailed out letters to notify the consumer that the accounts were placed with our company with no response from the consumerOn the initial date of the complaint, validations were requested to be mailed to the address listed on the complaintThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for the information that you have providedHowever, we do need more information to be able to research your paymentCan you please send in a canceled check, the date you paid it, the total amount you paid, who endorsed the check or the check numberAny more helpful information will help us locate your payment? The cease and desist has been rescinded and lifted from your accountIf you can please give us any additional information on your payment we will gladly be able to research your payment Thank you

We are currently working with the provider directly to resolve this disputeOnce we receive further notification we will update these records and present the findingsIf you would like to speak with a customer service representative please contact [redacted]

We have researched the information provided and have found the following:The account in question currently reflects a zero balance and has not been reported to your credit fileI have requested a payment in full letter be sent to your home addressIf you have any other questions pleae contact a customer service representative at [redacted]

Good morning, After researching the above complaint # [redacted] , it has been found that the consumer had not spoken with anyone on the dates mentioned in the complaintThere have been phone calls placed to the number on file and messages left for the consumer but no contact had been made with the consumerAt this time the accounts have been validated with our client and validation letters have been processed on 02/20/as this is the first request for validation on the accountsThose validation letters will be sent to the address listed on the complaintThank you

Complaint: [redacted] I am rejecting this response because Optimum Outcome only provided the hospital $not the entire amount I paid to them which was $Therefore I am due a refund of $ Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ We have removed your phone number to ensure that you do not get any more callsThe reason another call went out is becasue we have received a new account since the time you originally setup the payment arrangmentIf you would like to add this account to your arrangement please contact a customer service representative at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot accept their response until I talk to themI have called them two different times today and all I get is a voice mail that says someone will call me backI haven't heard back from them yetI want to make sure that they are agreeable to sending me statements in the mail before I accept their response because they do not mention that; only that they have removed my number so that I don't get anymore callsI don't want to accept and then they tell me that I am expected to pay in full because I absolutely can't afford to do thatI need to make a monthly payment by doing so with a monthly statement mailed out to meSo I need for them to agree with me to send statements, THEN I can accept their responseIf only they would go ahead and call me back todayI have left two messages and I will call them back again Final Business Response / [redacted] (4000, 9, 2015/08/27) */ Once a payment arangement has been setup for your accounts, monthly statements will be mailed out to your home addressSince the phone number was removed from the accounts there will be no more phone calls If you would like to speak to a customer service representative to setup the arrangement please contact XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ We have researched the information provided and have found the following: We received a phone call from you on June 22, regarding your account At this time you authorized our firm to withdraw the funds for payment You requested the funds be withdrawn on 7/15/ We have sent documentation regarding the payment to your home address If you have any questions please contact a customer service representative at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please accept my appology for thisI have had so much going on in my life this last year that there are times I am not sure if my world is right side up or upside downUsually it is upside down I guess if I said you could do this I must have You are the last ones I will accept this fromI will send a payment in from now on when I am able toThank you for your quick response to this [redacted]

Complaint: [redacted] I am rejecting this response because: your business did not follow through with imminent deletion of this from my credit reportIt is still on thereI ask that you do this immediately Sincerely, [redacted]

We have received the submission and have found the following in our researchWe have no active accounts for Mr [redacted] due to withdrawal of the account by our client on 5/10/A deletion request was submitted to all three credit bureaus to remove any deragatory information from his credit file

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ We have researched the payment you made and have refunded the unauthroized amountWe have applied the original payment to your account as originally requestedA customer serivce representative called earlier today to advise of the situation, but there was no answerYou should see the refund applied within the next few business daysWe have sent a letter with the remainging balance to your home address If you have any further questions please contact a customer service representative at XXX-XXX-XXXX

Hello!Currently, this account is withdrawn in our database and we have manually deleted this account from the credit bureausThank you and if you have any further questions, please do not hesitate to ask [redacted] | Compliance Department and Legal Specialist

We have two accounts in our office for Ms [redacted] for our client [redacted] Lab We have no record of ever speaking with Ms [redacted] regarding the accountsThe only contact we have received are credit bureau disputes to which we have replied promptly that the accounts are both open and active in our office and marked the accounts as disputedWe would be happy to discuss the matter with Ms***She is welcome to contact us at [redacted]