Sign in

Optum Home Solutions AZ

1156 W Southern Ave Ste 105, Tempe, Arizona, United States, 85282-4544

Sharing is caring! Have something to share about Optum Home Solutions AZ? Use RevDex to write a review

Optum Home Solutions AZ Reviews (%countItem)

This company is the exclusive dealer for Bath Planet. I was a little apprehensive at first because I had wanted tile but their products are Antimicrobial, chemical free, and waterproof for life. Besides that I picked a color that looks just like Calcutta Marble. They were in and out in 2 days and the price was worth it. I had the best experience!!! I highly recommend them!!

Optum Home Solutions AZ Response • Jul 09, 2020

Thank you for writing about your happy experience with our company and Bath Planet products. In today’s “on-line” world, it is refreshing that a customer took the time to say they had a great experience with us.

I am terribly disappointed and disgusted with this company. They lack the integrity to stand by their work and their customer service is down right shameful. In Oct. 2018 we contracted Reliant Capital (now Optum Home Solutions AZ LLC) to remove existing french style doors and install new ones and we made an initial payment of $3000 at the time of the order. We were given a completion date of Nov.15 2018. My husband and I made many calls trying to find out the status of our order. The calls that were returned were always with an excuse, from placing blame on past employees to being on back order because the manufacturer was so busy supplying windows and doors for natural disaster that had occur that year. On June 11th 2019, almost a year after we had placed our order,they finally came out and installed the doors. Shortly after the installation we had a small rain storm and we noticed a good amount of water coming through the bottom of the door frame. Again we have made multiple attempts to contact them to rectify the situation to no avail. If we did manage to speak with someone we were always given excuses and no return calls when promised one. Here we are July 2020 , $5900 dollars later and they have yet to rectify the problem. All we have is a leaking door and ruined, moldy carpet. If I could give 0 stars I would!

Timeline

• 12/3/2019 Met with *** for sales presentation on windows and signed contract. Ordered two new large windows, one for kitchen and one for bedroom on front of house. Requested smaller windows and to build up wall. *** said no problem they would do that and all clean up, paint, and haul away. In contract to do this.

• Few weeks later guy came out to measure windows

• 01/29/2020 received call from Optum Home Solutions to set up install

• 02/06/2020 Took day off of work to have windows installed. Installer (different than the man that measured and said he would be installing came) Only 1 window on truck and wrong size. New gentleman remeasured and called *** at office. Wrong measurements of window openings and only 1 window. He said that they would reorder.

• Call to Optum Home Solutions to see what’s going on with windows. Receptionist states *** works primarily out of office and does not have voice mail. She will leave him a message. Message left to have him call me.

• 02/20/2020 Call to Optum Home Solutions to see what’s going on with windows. Receptionist states *** works primarily out of office and does not have voice mail. She will leave him a message. Message left to have him call me.

• 02/21/2020 Call to Optum Home Solutions to see what’s going on with windows. Receptionist states *** works primarily out of office and does not have voice mail. She will leave him a message. Message left to have him call me.

• 02/26/2020 Call to Optum Home Solutions to see what’s going on with windows. Receptionist states *** works primarily out of office and does not have voice mail. She will leave him a message. Message left to have him call me.

• 02/27/2020 Call to Optum Home Solutions to see what’s going on with windows. Receptionist states *** works primarily out of office and does not have voice mail. She will leave him a message. Message left to have him call me.

• 2/28/2020 Call to Optum Home Solutions to see what’s going on with windows. Receptionist states *** works primarily out of office and does not have voice mail. She will leave him a message. Message left to have him call me.
• 02/28/2020 *** calls…states they had a lot going on. First person to measure windows is no longer with the company. States sales person that wrote up contract no longer with company. *** said that he would like to come over and re measure windows. At this point nothing has been done since 02/06/2020 -no reorder -no communication-nothing.

• 03/01/2020 *** comes over to measure windows. *** said that there was a delay as the company they get the windows from had moved. States that windows cannot be smaller, and he cannot and will not build up wall like in contract. *** said he would order the same size windows as what I have. I did tell him that would be fine, I just want the windows in and done at this point. *** wrote up a new sheet which I took a picture of that I signed stating that the 2 windows would be ordered and installed prior to 03/31/2020. It has been 3 months now, I have no windows, the windows have been measured 3 different times by 3 different people. They are not going to build up my wall and put in smaller windows but are not giving and discount for the errors on their part and non-communication, and time that I had taken off work.

• 04/08/2020 Received a call from Optum Home Solutions to set up an install date. Install set for 04/21/2020.

• 04/21/2020 Two men and a boy come to install windows. 2 windows are on the truck. The installers proceed to take out the one window in my kitchen. After window in home broke out and removed they look at the new windows and one has a crack in the frame from not a complete weld. The other window not as bad but still defective as the welds are not complete through seams and just filled in with chalking. They have burn marks on window. Installer states because we removed this window we have to put something in so we are going to put in the least damaged of the two windows but will have them both reordered and both replaced. Installer calls and talks to ***. *** asks if I’m pissed. Installer tells him I am not happy. Installer gets off phone with *** and states *** is going to come over. The installer finishes the trim on window, and boy cleans windows. Prior to leaving I asked installer if *** is still coming over? Installer states no. *** had called him back and said he has a lot going on. Installer said if I want to talk to *** I should call office. The installers did a good job at putting in the defective window until my new one arrives, however never swept or vacuumed kitchen floor where there were small pieces of glass. I was not happy about this as I walk around bare foot and I have a dog. Both of us could have received cuts.

• 04/22/2020 Call to Optum Home Solutions to see what’s going on with windows. Receptionist states *** works primarily out of office and does not have voice mail. She will leave him a message. Message left to have him call me.

• 04/23/2020 Call to Optum Home Solutions 3:30 p.m.– office closed. Left message stating I am not happy. This is no way to run a business and to let customer hanging. I want out of my contract and I want it in writing.

• 04/24/2020 No call or communication from Optum Home Solutions. I don’t know if I’m getting windows or if I am released from my contract, or if in 2-3 more months they will expect me to take off of work and say the windows are ready for install again.

Optum Home Solutions AZ Response • Apr 30, 2020

We appreciate that this customer is frustrated with the delays. Unfortunately, the problem lies with the
manufacturer. The product was defective
when it was delivered to us. Our
installer was forced to install one of the defective windows as he had already
removed the existing window before he discovered the defects in the new window. The manufacturer has been contacted to evaluate the product and
let us know when replacement product will be available to be installed.

Customer Response • May 04, 2020

I am rejecting the response from Optum Home Solutions

They are taking no responsibility for the delays.

Example: measuring windows at wrong size first time

Example: me losing work time to install wrong quantity and wrong size

Example: sending someone else out to measure again---more time out of my schedule

Example: no communication- almost month later *** comes to remeasure windows again and order--more of my time lost

Example: *** fills out order after remeasuring opening a 3rd time and states "windows to be installed on or before March 31st 2020

Example: Windows in scheduled for install over 20 days after promise. More time lost on my part.

Example: Windows defective.

Example: No Communication until after filing a complaint

Example: Work not completed or done in a timely fashion.

They are not fulfilling the contract and building up the windows like stated in contract so all windows on front of house are same height.

They are not offering a discount for not building up wall which was in signed contract.

They are not providing a quality product in a timely manner.

I am the customer and expect a quality product, in a timely fashion for what I originally agreed to. If this cannot be done, some sort of compensation should be offered off original contract pricing, or cancel contract and allow me to use a different company to fulfill what service I am looking for.

Optum Home Solutions AZ Response • May 07, 2020

We must wait for the manufacturer to replace the defective
product before we can install the windows. There is a scheduled job-site meeting next week. Hopefully, the manufacturer will provide
replacement product so that it may be installed before the meeting.

Customer Response • May 11, 2020

I do not accept this response. Optum Home Solutions is not addressing any of the issues of the complaint, such as discount for my time or letting me out of the contract, defective product, and no communication. The on site meeting is due to myself filing a claim with the ROC. Optum Home Solitons had nothing to do with setting up an onsite inspection. Just another example of how there is no communication on the end of the company. They are still not addressing the problem or offering any solutions. This is a very poor way to run a business. The customer should never feel in the dark and stuck with no options.

+1

The Reliant Capitol salesperson said (4/2014) that their work was warrantied for life. He pointed to the limited Lifetime warranty on the back of the folder. I called recently and was told that these would be a trip fee to see if they could do the work and than more charges to fix what is wrong, that is, if they will fix it.
I had my kitchen resurfaced. They replaced all the doors and drawers to match the laminate they put over the old cabinets. When they were done it looked pretty good. Had a few small issues and a guy came out to repair the work the installer did. We had to wait until he was in the area for other repairs but that was ok. Now they act like they are never in Prescott and I need to pay the repair persons time and mileage to get here to correct the things that are now falling apart.
many of the edges are chipped, coming unstuck from the cabinet or both. The molding attached to the top of the cabinet over the fridge has fallen loose on one end. It wasn't nailed in correctly.
It's bad enough I was overcharged for this type of work but then to back out of the warranty is quite another.
If I had it to do over again, I wouldn't. But if I did, I wouldn't use this company.

Optum Home Solutions AZ Response • Apr 08, 2020

We regret that this customer is no longer happy with his laminate refacing for his kitchen cabinets purchased six years ago. There is a limited lifetime warranty on windows in the window brochure in use in 2014. However, cabinet refacing is not covered by the window warranty. The manufacturer’s warranty against manufacturing defects for laminate cabinet refacing is 5 years and does not cover any damage that could be attributed to wear and tear. Installation labor is warranted for 2 years by state law, after which time, there is a trip charge on all service calls. A trip charge is common in many industries such as handyman, appliance repair, air conditioning repair, copier repair, locksmith etc. As the customer has refused to pay the trip charge, an inspection cannot be made to determine if the problems with the cabinets are from manufacturing defects or wear-and-tear. We have checked our record and find that the customer paid only the amount agreed to on his signed contract; nothing was overcharged.

Optum Home Solutions recently installed quality energy efficient Sedona Windows and one
patio door by Anlin, throughout my house to replace the old windows. I chose this company because of
the owners’ years of experience in this business, and because of the knowledge expressed by Amanda,
my sales representative, for the type and style of windows needed to accommodate my plantation
shutters. Throughout this process, the company navigated the Home Owners Association and the
Building Permit Division of my city with skill and patience to fulfill their requirements. Each technician,
Bob, Gilbert, Jason, and their crew completed the project diligently, efficiently and in a timely manner,
while Catalina arranged for the building inspection. Andrea, company receptionist, scheduled the
technicians, communicated needed information, and made sure that I was informed of any changes.
Without a doubt, Andrea served as a vital link between me and the company. My sincere appreciation
to all the people who worked on the window project, and I wish Optum Home Solutions continued
success.
Suzanne

Optum Home Solutions AZ Response • Mar 19, 2020

Thank you, ***, for sending this nice note to our office. We are glad that you are pleased with the work we performed at your home. Please let us know if there are any other projects with which we may assist you.

In November 2019, I contracted with Optum Home Solutions to install windows in my Arizona room with the work to be completed by February 1, 2020. I paid them $6,000 which was 50% of the cost. After several unanswered phone calls to therm, I finally had someone come and measure and then I didn't hear from therm. Again I had to repeatedly call and was finally told they had to come and remeasure. Again I didn't hear from them so I called them. During that call I was told the structure wasn't strong enough to hold the windows and they were cancelling the contract. Their first employee that measured told me and my son-in-law what he would do to reinforce the base to make the installation possible so I know it can be done. I think they don't want to pay to do what is required. It is not my fault that they did not price the job correctly. I am unhappy that my job isn't done, and at their lack of communication. I don't want my money back. I want my windows installed. My contract says I can't cancel after three days, so why/how can they?

Optum Home Solutions AZ Response • Feb 17, 2020

We apologize for the delay on this job. The installer that was supposed to inspect
this job disappeared with the paperwork. When we sent a different installer to inspect the job, it was determined
that we are not able to install the windows as contracted in this customer’s
home. The area where she wants the
windows installed is designed to hold screens and is not structurally sound
enough to hold the windows. Building
walls to put the windows in is beyond the scope of work as contracted. We would be happy to help the
customer try to find a contractor to do the project if she would like but at this
time we are only able to refund the money and wish her well.

Customer Response • Feb 19, 2020

When the salesman was here, he knew my Arizona Room was screened in and that support would have to be added. He and I both signed a contract stating the job would be done by Feb.1,2020. It is not my fault they underestimated what it would take to fulfill the contract. I feel I have a legally binding contact with them and don't understand how they can break the contract just because they underestimated it.

IF they return my money, they should do so with interest since they have had use of my money for three months. I cannot stress enough how unhappy I am. I expected my room to be finished by now and instead they waited two month to decide they weren't going to do it. Not a good way to do business.

Optum Home Solutions AZ Response • Feb 26, 2020

We are unable to
install windows on the supports for the patio cover that now hold screens. The supports are not structurally sound enough to hold the weight of the windows. There would not be a proper seal around the
windows and they would not perform properly. The “ceiling” of the patio cover would still let in the weather around
the edges of the windows. Again, we apologize
for any inconvenience, but this job cannot be built as written.

Customer Response • Feb 28, 2020

If they are not going to live up to the contract, I want my money back with 18% interest for the three months they have had use of my $6000 and I have paid to my credit card for that period.l

Had a representative call me from this company and he lead with are you a home owner. I said no and he said you aren't? I said no and he said well save up some money and you can be then hung up. Completely unprofessional!! I have owned several homes and am in the process of looking for one. I am also a licensed realtor in Arizona so I work with plenty of companies in real estate. I know one I would never refer customers to is Optum. Save up some money and maybe this business can step up and hire good people lol!

Optum Home Solutions AZ Response • Nov 21, 2019

We apologize for the rude behavior of our employee. The situation has been addressed by management and will not occur again.

The representative was one of 5 we had in the home for bids. The worst experience with a company in my life! Like an August review below, the contract was not with Optum but with Reliant Capital. I could not find AZ ROC for Reliant. Everything the high pressure sales snake told us was negated on the back of the contract in itty bitty print. Twice we told him we would be paying cash. He laughed at me for using my cash instead of the one year same as cash. We told him we don't want the credit bureau hit, he told us it is just a soft hit, not a application for credit. Then the emails after he left, he had opened a credit account with Green Sky in our name and it was a hard hit. The email had to be activated to see any terms and conditions as required by the Truth in Lending. On top of the lies about contractor pricing, soft hits, then there's the "we are so nice to you we are extending your right to cancel to 7 days" wherein the law only covers you for 3 days. Then the sales snake says you don't have to mail the cancellation, just call me. The law requires the mailed notice. Which we did first thing the next morning. THE WORST

Optum Home Solutions AZ Response • Oct 18, 2019

The contract signed by both home owners clearly displays the Optum Home Solutions-AZ LLC company logo and name. Items sold on the face of the contract do not conflict with the terms on the rear of the contract.
Homeowners applied for a loan with a third-party lender. The loan application is a lengthy on-line process that requires the participation of the applicants and cannot be completed without their providing several items of non-public information. Both homeowners signed the “Loan Application Authorization Form” required by the loan company.
The right-to-cancel form contains detailed information on how to exercise that right. The homeowners canceled their contract in writing within the time allowed.

On May 9/2019 I signed a contract for bathroom remodel. Contract stated work to be completed by July 31st. No phone calls to say there was a delay. I called august 1st I was told bath would be done by the weekend. Weekend came and left finally August 13th the crew demolished the tiles and installed acrylic panels. They broke floor tiles and returned next day to put faucets in and measure for glass shower door. I wrote on the paperwork that tiles needed to be removed and repaired and Also to add finishing corners to unfinished work. I was told that would all be taken care of in 7 to 10 days when the shower door was installed. On Sept 7th I still had not heard. I texted the salesperson who said would contact the owner. No one called. I made 3 subsequent calls. Each time I was told that neither manager or owner was accepting calls and to leave a message. Sep 13 I called again was put on hold for 15 minutes. I hung back called back and was told same that I could only leave a message. I Sent a registered letter on Sept 16th which was signed for and tracked. Still have not heard.

Optum Home Solutions AZ Response • Oct 07, 2019

The shower door for this installation is still at the manufacturer with an expected delivery date of October 10, 2019. The installation department states that the customer was offered an installation date of October 11, 2019, but declined. The trim piece and tile can be addressed when the shower door is installed.

Customer Response • Oct 07, 2019

I have waited 2 months and want the tiles repaired now.

Optum Home Solutions AZ Response • Oct 08, 2019

The customer has declined our offer of installation on October 11, 2019.

Customer Response • Oct 22, 2019

On October 10th I called the company and I was told they did not know if the door had arrived and would not know until October 14th. On Tuesday October 15 I called to see if the door was in so I could be scheduled. I left 2 messages. No one called me back. I finally called again on October 16th, and Martha scheduled me for Friday October 18. When they arrived with the door it was the incorrect door. They were unable to install it. They also neglected to bring the tiles to replace the ones they broke during the remodel.

I am told at this time another door has been ordered. Waiting...

Despite what is said on this review site I want to say not everyone is going to be happy and not everyone is going to be unhappy, there's a million people and only a few bad reviews meaning there's more happy then not! Correct?
I am a customer and I personally am more then happy with the work done to my home not only are they all in house but they believe in families who are in need of a product that does save us homeowners money.
Windows aren't cheap they are top of the line at the factory price! All to help families keep money the utility companies want to take from you in your pocket.
From the call to the representative that came to our home to the main office customers care support to installation, I couldn't of asked for better. My electric bill went from 600$ a summer to 340$ the Windows are paying for themselves! Thank you optum home solutions for my beautiful Windows and my savings finally showing in my bank account!!!!

Allison R.

Optum Home Solutions AZ Response • Sep 24, 2019

Thank You and please let us know if we may be of service with future home improvement projects.

+1

We were contacted by Optum Home Solutions within minutes of searching a list for window contractors. We set an appointment for a quote and the “sales manager” came on time with a coworker to our home. Things went well until the service manager asked me to confirm what he was saying by looking up information online. My boyfriend was in the process of filling out paperwork to finance the windows as I was searching. My search lead me to this site and that is when I confirmed the name of the company. I was told Optum Home Solutions and I asked about Reliant Capital. I was told Optum bought out Reliant and Optum only does windows. I then asked why the quote we were given was written on Reliant Capital paperwork. I was told they were using up old paper. I was again assured Optum only did windows and the reviews regarding cabinets were not them.

I then started reading the reviews that mentioned just windows and which were within the 11 months since Optum purchased Reliant Capital as I was told. That’s is when the sales manager told my boyfriend to tear up the finance agreement he was filling out. The sales manager stated he was unaware of the “reviews being out there.” He stayed he was embarrassed, picked up his stuff, shook our hands for wasting our time and left. After he left I picked up his card which clearly stated Optum Home Solutions does far more than just windows and they do in fact do cabinets. I am not saying this company is good or bad since we did not have them do work for us but our experience raised some serious red flags.

Optum Home Solutions AZ Response • Aug 21, 2019

Reliant Capitol LLC recently changed its name to Optum Home Solutions-AZ LLC. We were getting more and more calls from consumers thinking that, due to the word Capitol in the name, we were a lending institution. The company used to offer cabinets and several other products for sale, but is now accepting contracts only for windows, patio doors and bath conversions. We apologize if you felt that our employees were rude in any way.

Reliant Capital (now Optum Home Solutions) had to be the worst contactor to do business with. Ordered cabinet resurfacing November 2018 and was told it would be mid February to complete. Well the job just finished 7-2-2019. There were several issues that earned them an 'F' rating. Sales person wrote up order wrong, very POOR customer service. After calling and leaving messages several times, week after week with no return calls I finally got through to them for update. they (Tammy) said "tell your wife to quit calling them and upsetting my staff" She said she would call me every Wednesday with updates, and that didn't happen. They had to come out twice after the estimated February completion date to redo measurements, cabinet product and hardware. 6 months to get this job done was ridiculous. The cabinet supplier is Castle Cabinets in Phoenix. Their product is very nice, and if I would have known they also do resurfacing I would have used them. So to sun it all up, I would not recommend Reliant Capital (Optum Home Solutions) to do your cabinets.

The shower stall measurements by the salesman were incorrect. The bathroom shower stall was replaced. Shower stall seat was installed incorrectly without attaching it to proper support so that it is coming out of the wall. Have tried to get the contractor to install it according to the detailed safety instructions which came with the seat. Have been trying to get the contractor to return my calls about this, to arrange a date for this, to do what he says he will do. Has not returned my calls in two weeks, and when I call the main business phone number they tell me they know nothing about this. The company indicated on the contract is calledReliant Capitol, LLC/BATH PLANET but the name that comes up on the Revdex.com website is entirely different-Optum Home Solutions-AZ LLC, but has the same address and telephone number.

Optum Home Solutions AZ Response • Jun 25, 2019

The shower seat for this customer is on order from the manufacturer. The manufacturer indicates that the materials should arrive at our warehouse early next week. When the materials arrive, the customer will be contacted and the work scheduled.

We have had difficulty reaching this customer by telephone on several occasions, sometimes getting a fax tone. On June 19, 2019, we sent an e-mail to the customer requesting he call the office and were finally able to speak with him.

Customer Response • Jun 25, 2019

I do not accept the response from Optum Solutions-AZ LLC for several reasons: (1) I have never done business with a company by this name. I have been doing business with, and made this complaint against, Reliant Capitol LLc/BathPlanet with whom I signed the contract on October 31, 2018. (2)I had been trying to reach Reliant Capitol at the only telephone number on their records, (623)388-8899 and I had attempted to reach someone there to discuss my complaints, but the pone was automatically answered as the telephone number of an individual I had never had heard from before, and, though I left multiple messages on this voicemail for someone to call me, no one ever did. (3)Finally, I received a phone call from Optum Home Solutions, LLC which I returned and and the person told me what they were going to do in this matter and I am waiting to have them follow through. I do not know why they received a fax signal, because I don't have a fax machine. I will accept their response when they complete the job which they began in December, 2018.

Optum Home Solutions AZ Response • Jul 12, 2019

The materials needed to resolve this complaint must come from the manufacturer. The service may be completed after the materials arrive.

Customer Response • Jul 15, 2019

The reasons for my complaint to the Revdex.com and my refusal to accept the business' second response response are as follows:(!) The people with whom I have dealt from Optum Home Solutions LLC ( formerly Reliant CapitolLLC/Bath Planet) are incompetent in that they made incorrect measurements of the shower stall space and then installed the folding shower stall seat incorrectly, paying no attention to the instructions which came with the seat. (2) I am unable to contact with Optum to ask about when the replacement parts for re-installation of the shower seat will and repair of the wall will take place. Whenever someone answers my voicemails, which is rare, I am told they know nothing of my case because the the people I have spoken with before are no longer with the company and they know nothing of my project. (3) I am repeatedly told that someone will find out about my project and call me back; but they never do. (4) I have been told in the middle of June, 2019 that the materials will arrive just after July 4, 2019 but I have heard nothing further.(5) One of the people with whom I spoke several weeks ago told me I would have to talk to Chad, but he I am never able to reach him, and when he makes promises that he will do something, he never keeps those promises. He was the one who installed the seat incorrectly in the first place

I have never before mad a complaint to the state registrar of contracts or the bRevdex.com.

We hired Reliant Capital to reface our kitchen cabinets back in November 2018. We were given an Estimated Completion date of Jan 22, 2019. We finally had the job completed on May 17, 2019. We started calling about the install date in early January and were given the run-around. Then they stopped returning phone calls -- never once returned calls they said they were going to. Installation began in late Feb. only to find out they had ordered the wrong size cabinet doors. They were going to take care of it right away -- well, we finally lodged a complaint with the Registrar of Contractors in late April as we still did not have a completed job and still no one would answer our phone calls. Finally on May 17 they finished the job. It probably still wouldn't be complete if we hadn't pursued our complaint with the ROC.
This company is now called Optum Home Solutions.
We would not recommend them for any job.

On April 19th I signed a contract to have windows and doors installed. Installation date 4-6 weeks. About 5 days later a job inspector showed up. Starting on about week 3, I contacted the salesman, "***" asking for a date when work would be started. He said that he would call the scheduler and that I would have a call back in 24-48 hours. It didn't happen. I waited about a week and called *** back. He again said that he would contact the scheduling department and that I would have a call back in 24-48 hours. Another week no call back. So I called twice a week, then once a day, and lastly I called *** twice a day. Finally he gave me ***, the office managers number. I called her directly. She said that the order was cancelled the first week and that someone had been ordered to contact me then. I replied that I had called over 2 dozen times total and that no one had bothered to tell me, or "***" that it had been canceled. I was then told that the door that we were going to install was too big for the opening. I explained that there was over 4 1/2 feet to work with and that at most only half of that would be needed, and that that didn't explain the lack of callbacks or the cancelling of the windows. At this point *** said that it was stucco and block construction and that it wasn't profitable enough to send the installers out. I asked why she hadn't bothered to call herself and she explained that she had told another person to do so repeatedly. I am supposed to be renting out this property in about a month. I am now without the doors and windows I ordered almost 2 full months ago, and no one would even return a phone call to let me know. *** response, "If you want to contact a salesman again and start the process over again, that they would be willing to reevaluate the situation." I am hoping that the owner cares enough to make this right.

Optum Home Solutions AZ Response • Jun 18, 2019

This customer contracted with us for two windows and a sliding glass door. There were no existing openings for the windows and the opening for the sliding glass door would need to be enlarged.

Upon inspection, it was found that the home had an addition that caused the floors to be on different levels and the ceiling heights to range from eight feet to ten feet. The block walls of the home were not in prime condition, having at least one large hole. The floor had a one foot step-down immediately upon entering the proposed sliding glass door. The sliding glass door would require a header that would extend into the 8 foot area and leave only a one foot clearance on the side of the door. Due to the condition of the existing structure and all the variables at play, management elected to NOT proceed with the contract. The job was sent back to the sales department so the customer could be notified that the work would not be done. The customer states that he was not notified.

The office telephone number is at the top of the customer’s contract and on Sales Representative’s business card. Our records do not indicate any calls from the customer to our office prior to June 11, 2019 at 3:42 P.M. At that time , we apologized for the delay in getting back to him and the reasons why we elected not to proceed.

We pride ourselves in the work we do and are selective in the types of jobs we place our installers on. This job had too many variables and was in too much need of repair for us to feel comfortable cutting into the walls and adding windows and a sliding glass door.

It is unfortunate that there was a lack of communication between the departments that resulted in the customer not being notified of the decision to cancel his contract. We apologize for the inconvenience.

Customer Response • Jun 18, 2019

Almost ever "reason" quoted in their reply is either completely untrue or does not exist.

Needing to cut new openings - True - But then that is what they do.

All the floors on different levels - Not true. - All the floors in the home are EXACTLY the same level.

The ceilings are all at different heights between 8 and 10 feet - Not True - All the ceilings are at exactly the same height. 8 feet

The block walls are damaged - Not True - All of the walls are in pristine, non-cracked condition

The floor has a one foot step down right outside the sliding door - Not True. - Total distance is less than 2 inches

The new opening cut would leave less than a foot clearance from the wall. - Not True - More like 3 and a half feet

Given all of the inconsistencies, things that do not exist ... situations that aren't there, if I wasn't there for the inspection I would think they inspected the wrong house.

I was informed that one of the reps was supposed to contact me immediately after the inspection. THey did not. I was also told that the same person was instructed to call me again 2 weeks later. It never happened. I called the sales rep, who I had the number for about 2 dozen times, and was calling twice a day when he finally got fed up and gave me the office number. My number was on the contract as well and no, they did not call.

I was expecting to have had my windows in and be done weeks ago. Now they are lying about the conditions of the house on top of the lousy service / communication. Send someone out. Or I can snap pictures if you like. Pictures of spacing, pictures of exterior walls. Pictures of the height of the step down outside of the sliding door. I get get getting on e thing wrong. THis many things wrong shows complete incompetence on top of almost criminal neglect of their clients.

Optum Home Solutions AZ Response • Jun 19, 2019

The contract with the complainant states that it (the contract) is subject to approval by contractor and may be revoked by the contractor. We have chosen to revoke the contract due to what we perceive to be poor condition of the structure. If the complainant does not feel that we have assessed the condition of the structure accurately, his opinion will not cause the work to be done by this company at this time.

The complainant states that he was not notified timely of the decision to revoke the contract. We have apologized for that but cannot go back in time to change it.

Customer Response • Jun 24, 2019

The issue is that the company did not assess the property correctly at all, as I am willing to provide all the facts to prove. That, with the evidence available, the company still refuses to reassess and correct their "incorrect" behaviors and resolve the issue is just further proof that the company is worthy of anything other than a horrible review.

If you add to this the previous behaviors over longer than a month refusing to respond to the customer, even with the customer petitioning the official company representatives daily for over a month. even one of these behaviors would prove that this company's association with the Revdex.com should be terminated, and that all future customers considering a working relationship with them should immediately reconsider such a misplaced idea.

This company uses unlicensed electricians and plumbers. This is in addition to not returning phone calls after weeks of leaving messages... over and over for about 3 months.
Their “electrician” hooked up my new microwave putting it on a shared circuit when code is to put it on its own circuit. I had paid extra for that assuming it would be done to code. Now the breakers trip whenever I try to use the microwave. I’ll have to spend $500 or more to have a licensed electrician do it properly.
Their “plumber” replaced my sink and faucet, but didn’t hook my RO system back up properly and I had to have him come back. He broke the RO spigot and I have to get that replaced. He also moved the RO filters to an inaccessible position before he reconnected the plumbing and reinstalled the garbage disposal. When my *** licensed plumber came recently to change the RO filters, he could not get to them without disconnecting the P trap... BUT THE P TRAP CONNECTION HAD BEEN GLUED. It cost me almost $200 to have the pipes fixed before my filters could be accessed. My *** plumber also moved the RO filters to an accessible position like they were before Reliant Capital came in.
Complaints to Reliant Capital are never addressed. When I called about the glued P trap, a woman told me my *** Plumber didn’t know how to work on RO systems and she could walk him through it. I highly doubt it, but she is deflecting. No matter what work I’m having done (a new sink, a ring dropped down the drain) a glued P trap is a big problem.
Oh and when they installed my countertops, they sealed it in but also sealed my kitchen window shut.
Please stay away from this company, or have a good attorney ready. And steer clear of *** too. That’s one of their companies.

I had reliant capitol replace all of my windows. Very pleased with the widows. How ever things did not go so well at installation. First day 6 man crew showed up. 2 of the installers were clearly not qualified for retro fit install with in the first hour they broke out one of the old widows on 2nd floor and left the job site with big shards of glass hanging from more than 10ft up, complete disregard for anyone else's safety. Next day same 2 guys that took off on the first day and left there team short handed didn't show after I had take a day off I got stiffed and rescheduled for 2 days later. Day 3 same 2 that bailed the first actulay showed up, I got them started then I had to leave. I got a call 2hrs later from the service manager that my exterior shutters were nailed on(lie) and would not come off with out damage. I said ok whatever just get my damn windows in. 2hrs later my wife called me, the installer were no where to be found. They left the job site again, removing my shutter from my property with out my permission to conceal the evidence most likely undamaged , and rescheduled for the next day, that morning I removed one shutter my self in 10min with a pocket knife(to pop out the wood filler on the screw head) and a powered screw driver.I found the screws (all6) on the ground next to where they were working and collected them. I called the office shortly after and I was told new shutters were not part of the contract and I consented for them to break it(i did not concent for it to be removed from my property) but they could measure them and sell me new ones. Lied to me, took off with part of my home just to try to get another sale. Very crooked sales tactic. The same 3 of the 4 guys from the first day came back an actually finished the install. I told them to leave the shutters down.They did a fantastic job cleaning up every thing,worked late and performed like a well oiled machine, hell of team. It was very depressing to see the front of my home with nice new windows and 6 bare stucco spots where my shutters used to be. I spent my entire weekend fixing the paint and broken stucco from the 2 un qualified installers.(they never even put in one window only tore up my house and left it for someone else to deal with)

Optum Home Solutions AZ Response • Apr 08, 2019

This customer writes regarding his installation. On March 21, 2019 the crew arrived and found that the particle board shutters needed to be removed in order to install the windows. The homeowner was called and he agreed that the shutters could be removed and acknowledged that, being particle board, he assumed that the shutters might be damaged. Later in the morning, one crew had to leave suddenly due to a death in the family. Work continued and most of the windows were installed, but not yet caulked, with the balance to be installed on March 22, 2019. No windows were left open or with broken glass hanging at the end of the day.
One shutter was damaged when removed to facilitate installation. The balance of the shutters was removed without incident. The homeowner decided to leave the shutters off the home, but the shutters were left with the homeowner. Had the homeowner required the shutters to be replaced, the damaged shutter would have been repaired or replaced with a new shutter at no charge. Installation crews do not sell any items to homeowners.
We apologize for any inconvenience caused by the installation taking two days.

Optum Home Solutions AZ Response • Apr 08, 2019

This customer writes regarding his installation. On March 21, 2019 the crew arrived and found that the particle board shutters needed to be removed in order to install the windows. The homeowner was called and he agreed that the shutters could be removed and acknowledged that, being particle board, he assumed that the shutters might be damaged. Later in the morning, one crew had to leave suddenly due to a death in the family. Work continued and most of the windows were installed, but not yet caulked, with the balance to be installed on March 22, 2019. No windows were left open or with broken glass hanging at the end of the day.
One shutter was damaged when removed to facilitate installation. The balance of the shutters was removed without incident. The homeowner decided to leave the shutters off the home, but the shutters were left with the homeowner. Had the homeowner required the shutters to be replaced, the damaged shutter would have been repaired or replaced with a new shutter at no charge. Installation crews do not sell any items to homeowners.
We apologize for any inconvenience caused by the installation taking two days.

Customer Response • Apr 10, 2019

I was told by your field service manager if I wanted a new shutter to replace the one they broke that I would have to buy it my self! What it was made of is not the friggin point . It was removed from my property entirely with out my permission! The guys that finished my install were the best and most skilled people i've seen in Arizona. I work in NEW CONSTRUCTION AIR CONDITIONING WARRANTY SERVICE I know the difference between a screw and a nail and so does my wife.

I purchased over $ 7400.00 in windows from Reliant and it was a very unpleasant experience.
First we were promised that the windows would be installed within 4 - 6
weeks.
We signed the contract on 11/1/18. After 5 weeks I called several times asking when the windows would be installed. I received no call back !!
The middle of January 2019 I called again and was ready to cancel, at that time
I was informed that they would be out the next day to install the windows.
They arrived at noon. Two of the windows were not what we ordered, but we told that we signed the contract with two windows showing a S/H behind.
Now I find out the S/H stands for single hung. How would I know what S/H
stands for ? The sales man Rick did not explain any of the letters.
I refused the two windows and was told if I want the windows were assumed we ordered it would cost another $ 1,300.00.
Rick is the sales manager and after we signed the contract, he never returned my calls.
Now we are waiting to have the not wanted windows installed. The appointment was for 9 AM. It is now 11:30 AM and I was told they would be
here soon !
I would not recommend them to anyone and am sorry that I signed the contract with Reliant Capitol LLC.

Optum Home Solutions AZ Response • Feb 28, 2019

This customer’s windows were ordered and installed as the contract was written. There was a delay as the customer did not allow two windows to be installed with the rest. The customer stated the two windows were ordered in the wrong style. However, those two windows match the style listed in the contract and on the final measure sheet. The final windows were installed this week.

Late Sept 2018 - We contacted Home Adviser for our new shower. Bath Planet called and came out. Cost seemed high but we went with it and financed it. 3 weeks later we had our shower installed. The installer scratched the new wall just to the right of the shower head and gave me 2 options for correcting,
1. Remove and replace the scratched wall.
2. Install a decorative band covering the scratches at no extra cost.
He preferred option 2, and so did I.

2 weeks after not hearing anything back about the shower band, I called the sales guy to come out. (I was wanting to order another shower caddie anyway.) He came out on Oct. 31st. After explaining to the sales guy what happened during install, he wrote up the contract (Decorative shower band and Shower caddie.) Said install would be about 2 weeks. I wrote a check for this new contract, which was cashed on Nov 5,. 2018. Since then, no one has called me from Bath Planet.

I texted the sales guy on Nov 11th and asked if he knew anything about the install, I was told "It's on the next truck and should have us in just after Thanksgiving." Nothing...

I texted the sales guy on Dec 10th and told him that I still haven't heard anything... He said I should be getting a call. Nothing....

Not hearing anything from them I called them on Dec. 14th and was told that it would be either on the next truck or the one after and they would contact me as soon as possible to schedule an install. Nothing.....

Again, not hearing anything from them I called them on Jan 4th @ 3pm to see if anybody knew anything. I was put on hold while they went into the warehouse to find out from the manager. She came and said "Can I call you back in a few minutes?" I said sure. Nothing......

I decided to text the sales guy and see if he could help me find an answer on Jan 15th. He no longer work with them but he did forward my message to Andy the sales Manager, Von the CEO and Larry the owner. I got my first call back later that day from Veronica. She said that they are going through a warehouse manager transition. And that the new warehouse manager would be working full time starting 01/21/2019 but assured me she would get to the bottom of this before he started so I wasn't left hanging.

As of now it is Jan 21st and still nothing....... She did leave me hanging.

Don't get me wrong, they did an amazing job on the shower except for the scratches. But getting any customer service and answers is difficult. The additional caddie and band should have been a slam dunk. But somehow we fell through the cracks and I feel that they just don't care. Install or refund the caddie please!! I'll deal with the scratches now at this point.

Optum Home Solutions AZ Response • Feb 28, 2019

There was delay in ordering the caddy for the shower due to a change in personnel. The caddy was installed on or about February 5, 2019. We apologize for to the customer for the inconvenience.

The delivery was very delayed from the promised date.Then the installation was incomplete - wrong size screen and doorlock was also not right. Two more days to finish that. Think I will be happy with the quality, but would not chose them again for any more windows.

Optum Home Solutions AZ Response • Sep 18, 2018

Arizona statue requires an estimated completion date when a contract is written. While we strive to meet schedules that the customer requests, all completion dates are estimates only. In this case, our door supplier was running behind in delivering the product. When the door arrived, there were several manufacturing issues discovered during its installation. The issues were able to be resolved in the field within two days. We apologize for any inconvenience caused by the installation that was later than the customer expected.

Check fields!

Write a review of Optum Home Solutions AZ

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Optum Home Solutions AZ Rating

Overall satisfaction rating

Address: 1156 W Southern Ave Ste 105, Tempe, Arizona, United States, 85282-4544

Phone:

Show more...

Fax:

+1 (602) 675-4838

Web:

This website was reported to be associated with Optum Home Solutions AZ.


This website was reported to be associated with Optum Home Solutions AZ.


This website was reported to be associated with Optum Home Solutions AZ.



E-mails:

Sign in to see

Add contact information for Optum Home Solutions AZ

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated