Optyca.com

Review: The order was placed on February **, 2013 and was charged to credit card on Feb **, 2013 in the amount of $255.50 for a pair of sunglasses. They arrived bent and I returned the merchandise, according to FedEx delivery reciept the package was received by Opytca on Thursday, February ** at 1:45 PM. I had several phone conversations with customer service and picked a different style that they said they had in stock and would ship on March *, 2013 and arrive in 3-5 business days. By March **, I had not received my order and called and spoke with [redacted] who said the product was out of stock and wouldn't ship until May **. I didn't want to wait that long, so with her help chose yet another style that they had "in stock" that would ship within 3-5 days. On March **, I sent an email to customer service to check on my order status. They replied on March ** and said my order was still being processed and once it was processed it would be 3-5 days. After trying countless times to get customer service to answer the phone, I emailed again on May *, 2013. They wrote back saying they needed the tracking number from my return I sent back to them on Feb ** to process my exchange, which I immediately emailed back along with the time and date stamp from FedEx. On May **, 2013 I emailed again after not hearing anything. I was able to get [redacted] on the phone again, and she said my return order still had not been processed. When I explained they had had it since Feb **, she placed me on hold and came back and said that they did have my return, the new sunglasses were in stock, she would refund me the price difference, and they would ship in 3-5 days. I recieved a refund on my credit card on May ** for the $28.00 price difference on the return. On June*, 2013 I was finally able to get customer service on the phone and at this point I explained I would like to just be refunded for my total purchase of $227.50 since they were obviously having issues fulfilling my order. The rep, [redacted], explained that she would have to wait for her manager to get in to process the refund since it was over a certain amount, and assured me her manager would issue the refund later that day. I remained patient, checking my credit card statements for the refund. After not being able to reach customer service by phone, I emailed again on July *, 2013 to check on the status of the refund and to please call me back. I received a reply on July * stating that in order to get refunded I have to contact my credit card company directly. They claim that due to a high volume of fraud their credit processor has closed and the only way customers can get money back is by contacting the credit card company themselves. I contacted Bank of America, my card company, and they had not heard of that, but explained I could file a charge dispute to be refunded. I filed a charge dispute claim on Monday, July *, 2013 for the remaining $ 227.50.Desired Settlement: They should refund my card $227.50/ settle the claims dispute with Bank of America IMMEDIATELY. This is extremely frustrating as they have had SIX months to resolve this issue.

Business

Response:

Dear Valued Customer,

Due to the reason that our credit processor closed, we cannot issue you a refund, as we already informed you via email. You will be credited through the chargeback. We sincerely apologize for this inconvenience, but there is no way we can refund you unless it is through a chargeback.

Best Regards

Business

Response:

We apologize for the inconvenience. However you received the item that you originally ordered. You made an order on February [redacted]. They were shipped on February [redacted]. Tracking number is as follows: [redacted]. After you received the item you notified us that you would like to exchange it. But what you wanted to exchange it to was not available. And we apologize for that, but we are only sellers. We are not manufacturers and cannot hand make an item for you. Please note when an item is not available, all authorized dealers have the same issue that they cannot get a hold of an item. Furthermore, we never promised 3-5 business days. Our website clearly states "USUALLY SHIPS WITHIN 3-5 BUSINESS DAYS". And if you look clearly at our delivery information, it states that it takes 1-3 business days to process an order. And that processing and shipping times do not reflect each other. Moreover it states that if there are any unforeseen delays it make take longer.

When you contacted us concerning your refund, we told you how it is. We cannot issue a refund because the credit processor we were using when you made the purchase originally has closed due to high volume of fraud. You were asked to contact your bank. When contacting your bank they notified you concerning a chargeback. Please contact your bank and file that chargeback. This is the only way you can get your refunded. We have explained this to you. And we understand that it may sound silly but we are letting you know how to get credited. We are not rejecting you or trying to get rid of you, we are letting you know how to get your money back. We just don't understand why you are filing complaints, when you should be trying to get your money back. This complaint is not going to get you your money back, because as we told you numerous times we cannot refund you through a closed credit processor.

Consumer

Response:

At this time, I have not been contacted by Optyca.com regarding complaint ID [redacted].

I have filed a claim with my credit card company, and Bank of America credited my account and is sending optyca a bill

To recover costs.

Sincerely,

Review: I ordered glasses online and have not received a response from customer service in regards to cancelling my order. Phone calls to customer service go straight to voicemail. I have not received a call or email back at all. Reviews online have lead me to believe that this is a scam.Desired Settlement: I would like the $343 I spent on my purchase refunded to my debit card, or, at the very least a tracking number for shipment of the glasses.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a pair of Nike glasses from Optyca.com on June [redacted]. The site promised to have my glasses to me in 3-5 business days. The item I ordered was " in stock" at the time of purchase. I paid with my debit card and the charge was immediately taken from my bank account. I received an e-mail from them confirming my order and that I would receive a tracking e-mail. I never received a tracking e-mail. After 2 weeks with no word from them, I called and was told they are being shipped out to me in a few days. A week later I sent an e-mail and got a response from them saying now they are on back order. I checked the website and it shows that they are in fact :in stock." I called them again and they said they would be shipped out "soon within a week." I was told they would be shipped for sure the week of June [redacted]. I did not receive them so on Monday 7/* and Tuesday 7/* I called numerous times and left messages. I also sent numerous e-mails to them. I did not receive a response until June [redacted] from an e-mail I sent on June [redacted]. Again it was from an "apologetic support staff" telling me the same thing as all of the other e-mails. It has been a month since I ordered my glasses which I need for work and I have yet to receive them. I ordered from them because the nature of my job requires that I can see and Optyca.com promised 3-5 day delivery which was sooner than my doctor. In researching this company on line, there are several complaints from consumers reporting the same issues. They are VERY unprofessional and I feel should be shut down. Please let me know if you need anything else from me. Thank you. [redacted]Desired Settlement: I would like to get what I ordered and paid for. I have waited too long and I need them to see properly. I have had to spend extra money buying contacts in this time to be able to see. I would just like the service I was promised.

Business

Response:

Dear Valued Customer,

We apologize for the inconvenience. However, your order has shipped. The tracking number is as follows : [redacted]. You should be receiving your glasses soon.

We hope you will enjoy your new glasses!

Best Regards

Review: I ordered a pair of Gucci sunglasses from the Optyca.com site on 7/**. On 7/**/13 my credit card was charged $216.91 for the sunglasses. An e-mail was sent to me on 7/** letting me know that another e-mail would be sent to me when the sunglasses had shipped. On 8/**, I sent an e-mail requesting that the order be cancelled as the expected delivery time was too long. On 8/**, I called the support line and left a message in their voice mail box as there was no one there to answer the phone. On 8/**, I sent a 2nd Request e-mail to the support e-mail alias again. I also sent a cancellation request into their facebook page. As of 8/**, I have not received an e-mail a phone call to discuss the status of my order. After reviewing the internet and seeing all sorts of consumer complaints, I am now concerned that I have been the victim of an online scam.Desired Settlement: I want them to refund my credit card in the amount of $216.91. I do not expect to see any re-stocking fees against me as I have never received the item that will need to be restocked. Please feel free to contact me directly if needed to discuss this complaint. Sincerely, [redacted] ###-###-#### - home ###-###-#### - cell

Review: In May, 2013, I purchased Tiffany eyeglass frames from Optyca.com. When the frames were delivered, they were the wrong size. I returned the frames, indicating that I needed number 52, not number 50. They sent number 52 frames, but they weren't the correct color. I again returned them July 5, 2013. To date, I have been unable to talk to a live body nor have I received the correct frames. The order number is [redacted].Desired Settlement: Deliver the correct frames or refund my money. The total for the frames was $146.65. The two times I returned the frames, I paid $8.45 for the postage and insurance. Grand total is $163.55.

Consumer

Response:

At this time, I have not been contacted by Optyca.com regarding complaint ID [redacted].

Sincerely,

Review: I ordered a pair of frames from this web site. My account was charged for $94 and some odd cents. After waiting three weeks with no product delivery I contacted Optyca by email and phone. The phone always goes straight to voice message to I left several messages. After about a week I got an email back from them saying that their supplier did not have the frames in stock and they did not know when they could get them to me. I replied saying that due to the fact that they did not have an [redacted] and I had already waited a month, I would like a full refund of my money. Five emails, several messages, and months later I have not heard anything from them again. I still have not received a refund of my money or the product that I purchased.Desired Settlement: I would really like to get my money back!

Consumer

Response:

At this time, I have not been contacted by Optyca.com regarding complaint ID [redacted].

Sincerely,

Review: I ordered a pair of sunglasses on August *, 2013. I received the glasses and they unfortunately did not fit. Per the policy on the website, I requested a Return Merchandise Authorization number and finally received one after several attempts. On August **, I returned the glasses along with all original contents of the packaging in like-new condition via certified mail and was able to confirm receipt of the package at the website listed address using the USPS tracking system. The package arrived well within the 30 Day return window listed in their return policy. The policy says "Credits may take up to 7 days". I have followed up with numerous emails and voicemails to both their returns and support departments and have not received any feedback or received any credits on my account. Every phone call has gone straight to voicemail.Desired Settlement: I just want my money back. Their return policy includes a 20% restocking fee. It would be nice for them to waive this fee due to their incompetence, but ultimately I want what is owed to me by their return policy.

Consumer

Response:

At this time, I have not been contacted by Optyca.com regarding complaint ID [redacted]. [redacted]. Thank you.

Sincerely,

Review: On 4/**/13 I made an online purchase of eyeglasses from Optyca.com. Order #[redacted] =$ 441.71 They have not delivered the glasses and have stopped responding to my emails and voicemails. Below is my email chain with them where they kept telling me the item will ship soon, but it never was.Desired Settlement: Refund of $441.71

Consumer

Response:

At this time, I have not been contacted by Optyca.com regarding complaint ID [redacted].

Sincerely,

Review: Ordered frames and with prescription lenses on the [redacted] of February 2014. Paid $282.01 via credit card.

Received, confirmation email, inquired abou the order on March [redacted], and received no response. Its June **, 2014 and I have YET to receive my eyeglasses.

ORDER DETAILS:

Order Number: [redacted] Order Date: 2/*/2014 12:42:34 PM

Name

Qty.

Unit Price

Discount

Item Total

Gucci Eyeglasses 3553 - 0UOO Chocolate Havana

Item #: GG 3553-0UOO

Lens Material: StandardPlasticLenses(1.50) $49.95

Lens Coating: OptimalCoatingPackage(AR,UV,SR) $39.95

Lens Tint: None

1

$297.00

$109.89

$277.01

Shipping:

$5.00

Sub Total:

$277.01

Tax:

$0.00

Total:

$282.01Desired Settlement: At least send me the frames and refund the lenses.

I've ordered from Optyca before and the delivery was late, but at least I received the frames. I really need my glasses.

Review: My wife, [redacted], ordered a pair of Prada eyeglasses PR22MV 1AB101, order #[redacted], they charged the card immediately and have not sent the product. I waited two weeks, they said to wait another two weeks, they still haven't sent my order, I canceled my order they refuse to send me a refund.

Consumer

Response:

At this time, I have not been contacted by Optyca.com regarding complaint ID [redacted].

Sincerely,

Review: placed an order for eye glass's. on 8-**-2013 have NOT recieved then. contacted them by phone no return calls ( called and left msg several times) contacted by email NO reply. ( emailed several times) when calling goes straight to voice mail. can not get an agent to respond.Desired Settlement: my credit card has been charged already, have not recieved product.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Optyca.com has been resolved

Sincerely,

Review: I placed an order through the merchant on 10/**/13, I received an email confirmation that they received my order. However, I have not received any further correspondence from the merchant. I have emailed them 3 times and their phone number is not in service.Desired Settlement: I would like the product that I ordered delivered to me.

Review: Hello, thank you for taking the time to read this. I've read many people's reviews, and I realize that it's time for me to represent them. This website not only charges the moment they take the order (despite the website stating that they don't charge before shipping), but fails to ship the order. Requests for refunds have not been fulfilled for many people, there are people that have waited 5 months to no avail. They never pick up phone calls, and their emails are very clearly copy and pastes of a set list. They are responsible for hundreds of people's money. Each frame, despite being a discount, cost at least $100, in many cases, over $300.Desired Settlement: I'd like this company to be brought down. It deserves no second chance for fooling consumers. I need this company to refund all the people they've scammed, and take down their website.

Business

Response:

Dear to whom this may concern to,

This customer has received their glasses June [redacted], 2013. Tracking number is as follows [redacted]. Customer sent us an email on June ** stating "

Thank you for your help again!". We have been in communication with this customer since day one of this order. The customer has received the glasses and looks like they are very happy with them.

It is very hard to please everybody. We try our hardest but many people do not understand that we are not a store, we are a website. We don't have any frames laying next to us. We work with many vendors that make it easier for us to get items as soon as possible to supply them to the customers.

Review: I ordered a pair of sunglasses for my husband's birthday on May [redacted] and the money was taken from my account immediately. I paid for 7 day shipping so that the glasses would be here by June [redacted] give or take a day or so. The company advertised that the sunglasses were in stock. I inquired as to when the item is supposed to ship when they were not here by May[redacted]. The company never gave me a ship date and just informed me that the warehouse was busy and the glasses would ship soon. I finally canceled the order June [redacted] and the company indicated the money would be returned to my account in 3 days. The money is not yet in my account. I feel as if the company took my money immediately and did not provide the service that was requested or advertised. When I asked to have my money returned, they have not done so. Most companies do not charge the account until the item is shipped and I feel as if the company is stealing my $91 as they have not provided the ordered product. I have tried to call the company directly and have not been able to get someone on the phone.....the voice mail will continually hang up on me. I have sent an email on Friday June[redacted] that if the money was not in my account by Monday morning I would contact the Revdex.com and the company has not responded.Desired Settlement: I would like to have my money returned to my account as requested.

Business

Response:

Dear to whom this may concern to,

The order for the customer has been shipped. Due to the fact that the item has left our facility and has not been returned, we cannot refund the customer. The tracking is as follows : [redacted].

Business

Response:

Dear Valued Customer,

We apologize for the inconvenience that this misunderstand may have caused you. Please return the item and provide us with a tracking number for reference. And upon receiving the item we will refund you in full.

Our Sincere Apologies,

Consumer

Response:

At this time, I have not been contacted by Optyca.com regarding complaint ID [redacted].

Sincerely,

Review: I placed an order for sunglasses on this company's website on 8/*/13. My credit card was charged immediately. To date I have not received the order. I contacted the company via email on 8/** to get a status on the order and received a reply next day stating that the sunglasses were coming from Italy and should be arriving in 8-10 days. I contacted the company again via email on 9/**, 9/**, 9/**, 10/* and 10/*. I've received no replies. I've also left voice messages and have not received replies. The phone no has a message that the number is temporarily out of service. I would like an immediate refund from the company. The order number is [redacted]. The item is Coach Sunglasses [redacted] Dark Tortoise Dark Brown Gradient.Thanks for your attention to this matter.Desired Settlement: I would like my credit card to be credited for the full amount of the order, $89.35.

Consumer

Response:

At this time, I have not been contacted by Optyca regarding complaint ID [redacted].

Sincerely,

Review: Optyca accepted the return of a pair of frames the color of which was misleading on their website compared to the actual frames. After acknowledging return receipt of the frames around June **, Optyca has failed to follow through on its written representations of a refund. Instead they have offered a series of "dog ate my homework" stalling-tactic excuses, such as, it's "in process" and twice blaming it on Paypal not working. Twice they stated in writing the refund payment had been sent, when in fact it had not. So now I have neither the product nor the money I tendered to them for the product. I have exchanged 12 emails with them about the refund and apparently that they have no intention of refunding the money. My last email to them on July **, 2013 asking about the status of the refund went unanswered and have still heard nothing as of August *, 2013. I can furnish the text of the my email exchanges to you if that would help. Statements made in emails from Optyca: Jun ** "Yes we indeed received your return and are processing refunds. Once it is finished processing we will send you and email confirmation. Thank you and have a wonderful day! Best Regards, [redacted] Jun ** Dear Valued Customer, We apologize for the inconvenience and the delay. However you have been refunded as per our returns policy for order number [redacted]... Best Regards [redacted] Jul * Dear Valued Customer, We apologize for the inconvenience and delay. However when trying to refund you through PayPal, this is what we incurred : We can't process any refund at this moment due to technical reasons. Please try again later. We will try again tomorrow morning. Best Regards [redacted] Jul * Dear Valued Customer, Again, we apologize for the inconvenience. We have called PayPal to help us issue you the refund, it was successful. We were notified that within 12 hours both of us should see the changes in our accounts. Best Regards [redacted] ================================================ No refund to this date. Additionally, customer communication by phone, while advertised, is impossible to get a response through. The emails were responded to by various different individuals each time, with a new fresh excuse. I have since read other similar complaints about this company on yours and other consumer web sites. I have been buying online regularly from a variety of companies and individuals for the last 8-9 years and this is the first time I have ever encountered a transaction quite like this. Anything you could do would be appreciated.Desired Settlement: A refund credit to my Paypal account which is how Optyca was originally paid. Additionally, some sort of official consumer warning needs to be issued to potential customers of this company because of their business practices, as they continue to advertise on[redacted], etc.

Consumer

Response:

At this time, I have not been contacted by Optyca.com regarding complaint ID [redacted].

Sincerely,

Review: I purchased designer frames (Tom Ford Wayfarer) in mid May. I tried to cancel on June ** due to delayed shipping. I returned the eyewear and provided a UPS tracking as requested and I confirmed they received the product. I have email the company several times regarding my refund. The last email I received on 8/* stated that they were trying to refund my money, however the credit processing company would not allow them to refund my money and they do not know how long it will take or when I will received the my refund.

Review: I ordered a pair of Persol 2747s Blue sunglasses from Optyca.com on June **,2013. After paying for the sunglasses with my credit card online and the website stating that the sunglasses were in stock, I have not received the sunglasses. I have sent numerous emails to optyca.com's support department that have gone unanswered and have tried to call their 800 support number every day for the last week and haven't gotten a response. In reviewing the web reviews for this company it appears that several other customers have had the same issue with this company.Desired Settlement: I would either like immediate confirmation that they will ship out the ordered sunglasses or a complete refund of my credit card.

Review: ORDERED TWO PAIR OF RAY-BAN SUNGLASSES MAY 25, 2013. ORDER NUMBER [redacted]. ONE PAIR WAS $122.50 AND ONE PAIR WAS $105.00 FOR A TOTAL OF $227.50. I FIRST EMAILED THE COMPANY TO INQUIRE ABOUT THE STATUS OF MY ORDER ON 10 JUNE. I RECEIVED AN AUTOMATED REPLY STATING THAT MY SHIPMENT WOULD BE PROCESSED SOON. I AGAIN CONTACTED THE COMPANY VIA EMAIL ON 26 JUN AND WAS TOLD THE PRODUCTS WERE DELAYED AT THE WAREHOUSE BUT WOULD BE SHIPPED AS SOON AS THEY WERE AVAILABLE. I RECEIVED AN EMAIL CONFIRMATION FOR MY SHIPMENT ON 01JUL. WHEN I RECEIVED THE PACKAGE THERE WAS ONLY ONE PAIR OF SUNGLASSES INCLUDED. I EMAILED THE COMPANY ONCE AGAIN TO BE TOLD THAT MY SECOND PAIR OF SUNGLASSES WOULD BE SHIPPED WHEN THEY WERE AVAILABLE AT THE WAREHOUSE. AS OF **AUGUST THERE WAS STILL NO EMAIL CONFIRMING SHIPPING. I EMAILED THE COMPANY FOR THE LAST TIME DEMANDING A REFUND OR THE IMMEDIATE SHIPMENT OF MY SUNGLASSES AND THE COMPANY NEVER RESPONDED. I WAS BILLED THE ENTIRE $227.50 ON 29 MAY AND THE SUNGLASSES I DID NOT RECEIVE WERE $122.50.Desired Settlement: I WISH TO RECEIVE A REFUND FOR THE SUNGLASSES I DID NOT RECEIVE. $122.50

Consumer

Response:

At this time, I have not been contacted by Optyca.com regarding complaint ID [redacted].

Sincerely,

Review: I placed order #[redacted] with Optyca on the [redacted] of December, 2012. The order was for three pairs of glasses. I recieved 2 pairs on the[redacted] of February, however the third pair has never arrived. Both my sister (we combined our order into one) and I have tried to contact Optyca by phone and email on numerous occasions. Phone calls have consistently gone unanswered, as have many emails. My sister was advised that they had posted the third pair on * May 2013 with tracking number [redacted] which appears to be fake as I cannot find any reference to this with UPS. I emailed Optyca on ** June 2013 as a last attempt at sorting this issue out without resorting to a formal complaint, and advised in that email that the only two options that I saw that we had left were to have the amount of $165AUD refunded on to the credit card used for payment or for me to procced with a formal complaint. As I've not recieved a response to that email I hope that you can assist in resolving this matter. Numerous online reviews, as well as the number of complaints listed on your website point to this company being fraudulent, with many stories the same as mine It's a shame that more and more being must be getting caught by this.Desired Settlement: I expect my credit card to be refunded with the value of the goods not recieved, plus the postage that I paid for that pair, a total of $165AUD.

Business

Response:

Dear Valued Customer,

We apologize for the inconvenience. However, in order to get refunded you would need to call your credit card company to get credited. This is due to the reason that there has been a high volume of fraud which caused our credit processor to close. We have tried calling to issue credit/refund to you on June [redacted] for the amount of $150.00, but with no success. We were advised that the only way customers can get their money back is contacting their credit card company.

Best Regards

Business

Response:

We honestly don't understand why this customer is having such a hard time understanding. We are advising on how to get refunded. We didn't reject or ignore this costumer. We notified the customer on how to get her money back. We are not miracle workers and we cannot take responsibility for the credit processor. When you made the purchase you were charged, however time has past since the purchase was made. There was no way of us knowing that the credit processor was going to close. Due to the fact that tons of Asians have been performing fraudulent activity by stealing innocent peoples credit cards and making purchases through numerous websites, this has caused the credit processor that we were using to close. All those innocent people were filing reports of fraudulent activity with the credit processor. Again we apologize, but as we said before this complaint is not going to get you your money back. Because we have no way of issuing it. As we advised before contact your back and file a chargeback. Once the chargeback clears you will be credited.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Since my last email I've recieved reimbursement via a fraudulent action claim via the bank that holds my credit card. Optyca seem to be missing the point - most of the contact made trying to resolve this issue was ignored, or false claims were make about the product being 'on its way', even going so far as to provide a false tracking number for a parcel. While I've been reimbursed and don't wish to pursue this any further, I think it is important for the Revdex.com to note that the bottom line is that I never received goods that I had paid for, I was not told about being unable to process a refund and according to numerous online comments, I'm certainly not the first person that this has happened to. How can it be ok to conduct business this way?

I appreciate your assistance in pursuing this matter.

Sincerely,